One Care DCS Fylde Ltd

Parkside House, 7a Westby Street, Lytham St Annes FY8 5JF

One Care DCS Fylde is committed to a personal service delivered with compassion by a team of well-trained care practitioners.

Services can include personal care for older people with care needs, as well as dementia care, support for adults with a disability, and specialist conditions such as Parkinson's, MND and stroke.

Live-in and overnight care is available for more extensive needs and they place great value on community reputation.

One Care is a preferred supplier of care services to Lancashire County Council and also provide services on behalf of the NHS Continuing Healthcare programme.

Owner : One Care DCS Fylde Limited

Person in charge: Ian Oates (Director of Services)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Offices are in central Lytham at the corner of Pleasant Street and Westby Street.

Visiting: Open between 0900 and 1700 Monday to Friday (except Bank Holidays, Christmas Eve and New Years' Eve)

Parking: Parking is available at the front of the building.

Latest Care Quality Commission* Report on One Care DCS Fylde Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for One Care DCS Fylde Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for One Care DCS Fylde Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.966 for One Care DCS Fylde Ltd is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for One Care DCS Fylde Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 One Care DCS Fylde Ltd has a Review Score of 10 (9.966) from 5 Reviews

Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend One Care DCS Fylde Ltd?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to One Care DCS Fylde Ltd

  • Client / Service User
    2
  • Daughter of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Wife of Client/Service User
    1

Every time we have careers, they have been very polite and very caring in their job. We have had a few carers and all have been excellent in their jobs and they are a credit to you. If any families need any carers, we will always say One Care is excellent. Even the staff at the desk are very well mannered and polite and have the time to talk to you on the phone as well as their staff. We both can’t thank you all enough for what you do for my family.

How likely would you be to recommend One Care DCS Fylde Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I cannot fault the care given to my mother by One Care. They did everything asked of them and more. The whole team were professional and provided an excellent caring service. The reporting system was invaluable, concise, accurate and extremely helpful.

How likely would you be to recommend One Care DCS Fylde Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The services provided by Onecare are always of the highest standard. Care staff are always prompt and on time. Both the care staff and management go above and beyond to ensure that my husband's needs are met. I know that if myself or my husband need any additional support, I can just contact the office, and they will do their utmost to respond to our needs. I would not hesitate in recommending Onecare to anyone looking for a quality care provider.

How likely would you be to recommend One Care DCS Fylde Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I want to thank all the staff at One Care for their amazing help and flexibility in organising care for my 93 year old mother as her health rapidly deteriorated over recent months.

In particular the carers assigned to look after her were so kind, caring and helpful to my mum as she became less and less mobile and more and more confused.

The carers were invariably on time and carried out all duties diligently as well as being cheerful companions for Mum. The care they gave Mum was second to none.

Being able to access the timely online reports for each visit was greatly reassuring for myself and my sister as we both live far away from Mum and could only visit her once or twice a week. It helped us enormously to have an independent view of Mum’s daily situation to go with what she told us in phone calls

One Care’s administration was excellent and communication was exemplary.

How likely would you be to recommend One Care DCS Fylde Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We have found the staff at One Care very responsive, friendly and caring. They go over and above, and have done on numerous occasions for my father in law (late night call outs, additional ad hoc visits, assisting the family to achieve certain tasks as we are all many miles away).

How likely would you be to recommend One Care DCS Fylde Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

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Awards / Recognitions

May 2018

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