Somerset Care Community (Surrey)

Unit 7, The Briars, Waterlooville PO7 7YH

Somerset Care’s Community Services in Surrey provide personalised care to people in their own homes, tailored to their individual needs.

Care and support is carried out by trained professionals who provide personal care, dementia support, rehabilitation services and more, either for a short time or for the longer-term.

Somerset Care has a strong presence as a not-for-profit provider in the south of England.

Group : Somerset Care Ltd

Person in charge: Jenna Murray (Care Manager)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 58

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Somerset Care Community (Surrey): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Somerset Care Community (Surrey) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Somerset Care Community (Surrey) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.759 for Somerset Care Community (Surrey) is calculated as follows: ( (101 Excellents x 5) + (32 Goods x 4) ) ÷ 133 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Somerset Care Community (Surrey) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Somerset Care Community (Surrey) has a Review Score of 9.8 (9.759) from 24 Reviews

Average Ratings

  • Excellent
    19
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Somerset Care Community (Surrey)?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Somerset Care Community (Surrey)

  • Client / Service User
    13
  • Daughter of Client/Service User
    4
  • Son of Client/Service User
    2
  • Grandson of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

I am very pleased with all aspects of care, the staff are wonderful.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

The care provided is very good with all the carers proficient in their role and considerate to my mother's needs and preferences. If mum is poorly or the carers have any concerns they contact the main office and myself. Mum likes the carers and they always have a nice chat with her during their visits. They are very responsive to my occasional needs or provide additional care. I don't know where we would be without them.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.7 out of 5

The care we have received is very good. The carers are first class.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

Dad has had excellent care so far. Personal, friendly service and willing to help where needs be with his personal things that need doing. One lady, in particular, is great with my Dad and has built a great rapport with him. I am assured that Dad is receiving good care and his needs are being met.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.7 out of 5

Having my sister stay with me for a week, she needed carers to come in the evenings. I'm happy to say that all the carers who came were kind and caring. My sister was happy with the care she received.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

I have been having care provided by Somerset Care for many many years - I am 46 and am a permanent wheelchair user -all my carers are fantastic. Without such wonderful carers, I would be in a nursing home. Somerset Care provide top quality care, helping me to live in my own home as independently as possible. The office staff are also very caring and understanding. Somerset Care deserve an award - to have to put up with me as well. Lol.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

This is the first time I have had to resort to help, as I was able to look after my husband myself, but after a fall myself I was no longer able to do so.
Somerset Care have been great.
Very sympathetic but also able to do their job.
I shall miss the lovely ladies each day.
They have become friends, giving me information about visiting hairdressers etc.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.3 out of 5

My 97-year-old grandmother hurt her back at Christmas and has been confined to her bed ever since.
Somerset Care have provided outstanding care to her during this period.
My grandmother has grown close friendships with her regular carers, whose expertise, support and kindness have been simply invaluable during this difficult time.

How likely would you be to recommend Somerset Care Community (Surrey)? Likely

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Average Rating:   5 out of 5

Prompt and pleasant.

How likely would you be to recommend Somerset Care Community (Surrey)? Likely

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Average Rating:   4 out of 5

My carer is most conscientious, whenever there is a need she is aware of it and acts accordingly.
She is prompt, caring and meticulous in looking at my needs.
I cannot imagine life without her help.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.6 out of 5

My mother is 90 years old and had a fall last April and fractured her pelvis. After a three week stay in hospital she was sent home and we had Somerset Care provide six weeks of care and support to enable her to recover at home.
She also suffers from dementia and we were finding it difficult to deal with her care prior to her fall.
We were impressed with the care and support provided by Somerset Care so we decided to continue with self-funded care. The past eight months have been really good. She has care three times a day and now has better care than we could ever provide.
Her carers are absolutely brilliant and they deal with all of her medication, support and well-being during the day.
Our experience with Somerset Care has been very good and we are very impressed with the level of care and support provided.
Without the support from Somerset Care my mother would not be able to remain in her own home - thank you so much.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.7 out of 5

Somerset Care have provided care for my mother in an increasing level over the last four or five years. They went from initially giving support after a short hospital visit to aid reorientation back into her home to caring for mum when she was bedridden and totally incontinent. They gave her and us compassion, kindness and friendship. The manager who dealt with mums case was wonderful and always did what she said she would and the carers were hugely important part of mums last years. Thank you Somerset Care.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.7 out of 5

Everyone was very kind and helpful.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

Somerset Care delivered an exemplary care package with extremely dedicated professionals. All tasks were performed excellently and with an appreciated sense of humour. The team were very well managed and supervised with the local office playing a vital part in communication.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

I was very doubtful how I would feel being cared for, but my concerns were soon put out of my mind. I was treated with love, dignity and was made, by every carer to feel like someone very special indeed. I will miss so many lovely friends coming in every day. They have got me back to a more normal life for which I am so grateful and find it very difficult to thank you all enough.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

I shall be forever grateful to the carers of Somerset Care Community (Hampshire and Surrey) branch for my recent treatment from them. After a fall at home, my carer insisted I be rushed to the hospital for an x-ray and so quickly, I would have almost certainly died from the amount of poison found in my right hip by the surgeon attempting an emergency hip replacement. After a lengthy treatment with antibiotics and successful hip replacement, I was released home and allocated further treatment from Somerset Care. The kind, cheerful and very professional care I received from the carers has helped me to speedily reach a position where I can look after myself. I thoroughly recommend the Somerset Care team to anyone needing home medical care and assistance and my experience questions the recent spate of bad reports home care organisations have received from the media.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

Somerset Care were the nominated agency to provide a re-enablement package for my wife on leaving hospital. The idea is no doubt very good, but we found the unpredictable times of visits were not compatible with our routine. I have been my wife's carer for the last 4 years and am well versed to her needs.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.8 out of 5

Without exception, all of the carers who have visited me over the last six weeks have been helpful, considerate, efficient and thoroughly professional. Their assistance, twice a day, has enabled me to boost my confidence and helped me to work towards being more independent again. There were two minor administrative problems but despite these, we would have been happy to employ Somerset Care Community to provide a new follow-on service. Unfortunately, this was not possible because of where we lived. Working together with the hospital at home service has proved a faultless package.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent care provided in a very respectful and caring way. Thoroughly reliable in providing care. Everything left clean and tidy. We count ourselves lucky with such carers. They go the extra mile.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

The service provided was great! Thank you for coming beforehand to speak to us and run through all the procedures and making sure everything was safe. The service provided on the days was also excellent, it was a massive help. Thank you.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

I had been carer to my wife and needed help and support. We more or less drew Somerset out of a hat, probably after some searching on line. We settled for five get up visits per week, four of these have been provided by one carer, with whom my wife quickly bonded. We have also been exceptionally well supported by another carer who supervises the exercises prescribed by the physio service. Other less regular requests have been responded to equally promptly , nothing has been too much trouble, even where urgently requested out of hours. We are very happy with an admirable service

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.3 out of 5

I was encouraged to help myself with personal care, after being in hospital for 14 days with a fractured femur and hip.

How likely would you be to recommend Somerset Care Community (Surrey)? Likely

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Average Rating:   4 out of 5

Excellent, caring and respectful at all time. Would call them again if needed help in the future.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   5 out of 5

Professional and caring service for an elderly relative. Flexible and proactive in accommodating changes in care requirements which gave me confidence that the daily carers were engaged with my relatives needs. Good communications from the daily carers when they felt necessary and also with the supervisory staff. Easy to contact the management when any issues occurred which they needed to be aware.

How likely would you be to recommend Somerset Care Community (Surrey)? Extremely Likely

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Average Rating:   4.3 out of 5

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