MiHomecare (Brockley)

Unit 43, Brockley Cross Business Centre, 96 Endwell Road, London SE4 2PD

MiHomecare (Brockley)
MiHomecare (Brockley)
MiHomecare (Brockley)

MiHomecare (Brockley) was established by one of the UK's largest home care providers, helping more than 10,000 customers live a happier and more independent life in the comfort of their own home.

The team work with people of all ages and can help with simple day-to-day tasks as well as managing more complex conditions such as dementia, incontinence or learning disabilities.

A wide range of care at home services can be provided, with advice available from the team to help individuals and their families to choose the right care.

They pride themselves on providing a trusted, high quality service that is tailor-made for each customer and supports their freedom to choose.

Group : MiHomecare

Person in charge: Fay Howell (Business Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 368

Services Offered: Personal Care (on a contracted hours basis)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on MiHomecare (Brockley): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


1.7 MiHomecare (Brockley) has a Review Score of 1.7 (1.667)

The Review Score of 1.7 (maximum of 10) for MiHomecare (Brockley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for MiHomecare (Brockley) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 1.667 for MiHomecare (Brockley) is calculated as follows: ( (1 Excellents x 5) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for MiHomecare (Brockley) is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend MiHomecare (Brockley)?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to MiHomecare (Brockley)

  • Client / Service User

I have a private account with MiHomeCare for 4/5 years. I'm a young adult in a wheelchair living alone which means I rely on MiHomeCare to provide me with a reliable service that accommodates my daily activities. The agency is more geared towards the elderly which means a number of issues come up. I know this for a fact because of a number of meetings were held with managers and the finance team to get the package running properly so I am an independent young adult. A big issue recently was backdated invoices from Dec 2016 to Sept 2017 I was asked to sign them off quickly whilst doing a degree final year. I have been left with no carer or carers cancelling 1 hour before I booked, the carer that took over this visit was a carer that works over 20 hours during the week escorting me to and from university which meant this particular individual did not get time off/day off overall I would say MiHomeCare should definitely improve on accommodating such a package rather than making the client feel they need leave.

How likely would you be to recommend MiHomecare (Brockley)? Extremely Unlikely

Average Rating: 

 1.7 out of 5

Overall Standard: Very Poor

Staff: Very Poor

Care / Support: Excellent

Management: Very Poor

Treated with Dignity: Very Poor

Value for Money: Very Poor

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