First Class Care Agency

11 Harris House, Cawley Hatch, Harlow CM19 5AN

First Class Care Agency are a local based care provider and have been running for over 3 years.

The service has 20 years' previous experience in the business within local authority.

The company has a client base in Harlow North Weald and Ongar and offer competitive rates.

Services include:
    Assistance with personal care
    Food preparation
    Light housework and domestic tasks
    Shopping and Bill paying.
    Prompting and collection of medication and prescriptions
    Accompanying to appointments
    Sitting and befriending service
    Pet care

All staff have enhanced CRB checks and undertake training.

Owner : Janice Costantinou

Person in charge: Janice Costantinou (Owner)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 20

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on First Class Care Agency: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for First Class Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for First Class Care Agency in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for First Class Care Agency is calculated as follows: ( (48 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for First Class Care Agency is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 First Class Care Agency has a Review Score of 9.9 (9.870) from 9 Reviews

Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend First Class Care Agency?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to First Class Care Agency

  • Daughter of Client/Service User
    5
  • Client / Service User
    1
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

I have nothing but praise for First Class Care, the proprietor and staff who are all very good to my wife and myself as the main carer for her and I have no complaints at all.
I have special praise for the owner who works very hard herself and probably does more hours than any of her staff.

How likely would you be to recommend First Class Care Agency? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

First Class Care Agency looked after my mum for 2 years before she had to go into a home because of her dementia. They always treated her with respect and kindness and took the trouble to get to know her. I would highly recommend them to anyone.

How likely would you be to recommend First Class Care Agency? Extremely Likely

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Care / Support

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Average Rating:   5 out of 5

This agency has been helping me to care for my husband for nearly two years. During that time I have been very impressed with their commitment and care. They have always been helpful and cheerful under even the most trying circumstances. They are very relatable and are always willing to alter times to cope with sudden demands, very early or very late. They have closely monitored my husband's failing health and have done their best to help me keep him living as normal life as can be possible under the circumstances.

How likely would you be to recommend First Class Care Agency? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very caring, kind and helpful. Keep me up to date with anything to do with my mother, More of a one to one relationship where nothing is too much bother. Always willing to help in any situation concerning my mother.

How likely would you be to recommend First Class Care Agency? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

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Average Rating:   5 out of 5

Generally, the service is good. Some carers are more helpful that others, younger staff are not always as good as older carers.
They usually arrive on time most days and are rarely late. They will advise my daughter is there is a problem. Most staff are friendly and helpful, management are also good when contacted.

How likely would you be to recommend First Class Care Agency? Likely

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Care / Support

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Treated with Dignity

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Average Rating:   3.8 out of 5

First Class Care Agency were able to care and support my 93-year-old mother and enable her to remain in her own home. The entire team were professional yet compassionate and I was reassured by their continuing care. I would not hesitate to recommend First Class Care Agency to anyone needing care in their home.

How likely would you be to recommend First Class Care Agency? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My mother was looked after for a short period in November 2016, before she became very ill and moved into a nursing home.
The staff that looked after my mother were warm, capable and caring, they quickly developed a personal relationship with mum and provided her care with dignity.

How likely would you be to recommend First Class Care Agency? Extremely Likely

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Care / Support

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Average Rating:   5 out of 5

First Class Care Agency took care of my mother who was suffering from dementia for several years. The care they gave was exemplary and often above and beyond their duty of care. Mum became very fond of her carers which alleviated the family's stress and gave us great peace of mind. They were compassionate and kind and looked after mum as if she were family. We would have no hesitation in recommending the agency and are very grateful to them for their hard work, care and compassion.

How likely would you be to recommend First Class Care Agency? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have been working in the field of care of elderly people for many years and I feel qualified to state the care provided by First class Care is second to none!
My mum sadly suffers form 'Alzheimer's' and I am very appreciative of the skills all the staff have. They are consistently professionally friendly, caring, kind and patient in providing appropriate support to meet mum's increasing needs. I can't find the words to explain the added value their excellent services give to me as mum's main carer.

How likely would you be to recommend First Class Care Agency? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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