Ground Floor, Metroline House, 118-122 College Road, Harrow HA1 1BQ
Owner : Gentlecare (UK) Ltd
Person in charge: Hitesh Karia (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 100
Staff Languages (other than English): Punjabi Mirpuri, German, Gujarati, Hindi, Italian, Panjabi, Punjabi, Portuguese, Swahili, Urdu
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Gentlecare (UK) Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Gentlecare (UK) Ltd has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for Gentlecare (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Gentlecare (UK) Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Gentlecare (UK) Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Gentlecare (UK) Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by David (Son of Client) on Sunday 25 June 2017. Relates to April 2017.
I had never used an in-home care agency before, but 4 months ago, I decided to call Gentlecare following a recommendation to me. Ever since, I have not regretted that called at all. The health professionals who come over are trained and lovely... Just perfect! My dad now gets the dignity, care and respect he deserves. A friend had a poor experience with another agency in the area, but we recommend Gentlecare to them to return the favour given to us!
I would recommend this agency to anyone who wants to experience a high quality and life changing service!
How likely would you be to recommend Gentlecare (UK) Ltd? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent