Help at Hand Care Service Ltd

23 Stratford Road, Hampton Lucy, Warwick CV35 8BH

Help at Hand Care Service Ltd
Help at Hand Care Service Ltd
Help at Hand Care Service Ltd

Help at Hand Care provides a variety of comprehensive home care services to support a wide range of clients and their families. Based in Warwick, Help at Hand provides the highest levels of carers to support individuals and enable them to live as independently as possible in their own homes.

Services include short-term care, long-term care, personal care, respite care, dementia care, and companionship. A live-in home care service is also available and carers are trained to support specific needs and conditions, such as stroke, dementia, learning difficulties, multiple sclerosis, motor neurone disease and terminal illness. Personal care plans are developed for each client to ensure they are receiving the most appropriate care for their needs.

A live-in service for couples is also available, where one or both partners require some support. Carers for couples recognise and respect the importance of spending time together as a couple and strive to support this in the care they provide.

Owner : Angela Chedham

Person in charge: Sam Schumann (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis)

Care Offered: Companionship • Dementia • Elderly Care • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sit in Service

Reviews

8 Help at Hand Care Service Ltd has a Review Score of 8 (8.000)

The Review Score of 8 (maximum of 10) for Help at Hand Care Service Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Help at Hand Care Service Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Help at Hand Care Service Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Help at Hand Care Service Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Help at Hand Care Service Ltd?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Help at Hand Care Service Ltd

  • Daughter of Client/Service User
    2
  • Client / Service User
    1

I would not have been able to cope without my carer. She was helpful and kind. She knew her job, she knew what to do and what to say to make me feel better. She knew what to give me to eat to make me well again. I look on her as a friend and I miss seeing her cheerful face now that she has gone home. I hope if she ever has to come to Coventry again she will come to see me.

I have already passed on Help at Hand's phone number to several people. Keep up the good work.

How likely would you be to recommend Help at Hand Care Service Ltd? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The agency were wonderful every step of the way - helpful, caring and professional.
I couldn't have asked for better.
My mum's carer was nothing less than a "guardian angel".
Thank you.

How likely would you be to recommend Help at Hand Care Service Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Help at Hand Care Service Ltd provided 24 hour live in care several times during 2016. The service was excellent. The office staff are very pleasant ladies and both are very helpful. We met three of their carers who were all lovely. Mum had a wonderful time with them and made 3 new friends. All were very caring and encouraging, highly skilled and good company. We are extremely happy with the service and costs are reasonable too.

How likely would you be to recommend Help at Hand Care Service Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Help at Hand Care Service Ltd

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are no awards/recognitions posted yet for Help at Hand Care Service Ltd

Job Vacancies

Staff Profiles

There are no staff profiles posted yet