Southall Town Hall, 1 High Street, Southall UB1 3HA
How does home care work at Home Instead Senior Care?
Their home care services include companionship, personal care and home help. Over 80 per cent of their CAREGivers are also specialised in Alzheimer’s and dementia care at the Ealing office.
In addition to this, clients have the option of choosing hours anywhere from a minimum of one to 24 hours a day, seven days a week, including weekends and holidays.
The agency provides a person-centred and individualised approach for each client in their care plans that helps CAREGivers to have a broader understanding of what they are like, their wants and needs and any disabilities they may have. This includes a background of the client and their daily routine, lifestyle, preferences, goals and needs.
The care plan also includes whether medication assistance may be required and an environment and suitability checklist of the client’s home. Over time, the Care Manager will continue to monitor and reassess client care plans if any aspects of their wants or needs change. Hours may also be reduced or added if the client’s requirements change.
Home Instead Senior Care Ealing give their clients a choice through their CAREGivers based on preferences, personal interests and languages. They provide continuity with the same team of CAREGivers visiting and change CAREGivers if one feels they may not be suited to them. Clients are thus able to build quality relationships with CAREGivers and maintain meaningful connections.
After recruitment and selection, CAREGivers undertake mandatory training that includes but is not limited to Health and Safety, Moving and Handling, First Aid awareness, Protection and Medication awareness. They also provide Alzheimer’s and dementia training, so CAREGivers can provide better support to those who are affected.
Group : Home Instead Senior Care
Person in charge: Tony Hussain (Owner)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 80
Staff Languages (other than English): British Sign Language, Punjabi Mirpuri, Patois; Patwa; Patwah, Arabic, French, Irish, Gujarati, Hindi, Somali, Tamil, Urdu
Fees Guide: £25 per hour
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Home Instead Senior Care (Ealing): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 out of 10 for Home Instead Senior Care (Ealing) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Ealing) in Google's Search Results – more info
b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.348 for Home Instead Senior Care (Ealing) is calculated as follows: ( (52 Excellents x 5) + (74 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.348
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Ealing) is based on 21 positive Reviews in the last 24 months and is calculated as follows:
3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Home Instead Senior Care (Ealing) has a Review Score of 9.3 (9.348) out of 10 and an Average Rating of 4.3 out of 5 from 22 Reviews over all time
Review submitted on 1 May 2018 from a Postal Card by Alice G (Daughter-in-law of Client). on Tuesday 1 May 2018 . Relates to April 2018.
Very professional, attentive, adaptable, willing and kind. This is the caregivers and management at all levels.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Tony Hussain at Home Instead Senior Care (Ealing) responded to this review on 01 May 2018:
Great to see another client's family happy with the care and support we provide there loved one. Thank you.
Review submitted on 15 February 2018 from a Postal Card by Mamta J (Daughter-in-law of Client). on Thursday 15 February 2018 . Relates to January 2018.
The company is approachable, willing to listen. Carers work with respect and care at all times. Supportive and aware of family. Suggestion - training or further care required for clients at end stages of life or palliative care feeding.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Review submitted on 15 February 2018 from a Postal Card by M K (Son of Client). on Thursday 15 February 2018 . Relates to February 2018.
I happy with the service and the carers.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Review submitted on 15 February 2018 from a Postal Card by Rahima A (Client). on Thursday 15 February 2018 . Relates to January 2018.
I would like to thank Home Instead. The service is good but there is not enough to cook for one day, especially for two days. I have to eat tea and bread. I am happy with the personal care when they come. They are very polite, clean and very nice people.
I appreciate that I have spoken with the social worker to offer more time because I have become more weak. I have lost my weight. I appreciate the home care for everything. God bless you all.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Likely
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Review submitted on 15 February 2018 from a Postal Card by John E (Son-in-law of Client). on Thursday 15 February 2018 . Relates to January 2018.
Completely satisfied. The service has been of great benefit to the client.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Review submitted on 15 February 2018 from a Postal Card by Parveet F (Daughter of Client). on Thursday 15 February 2018 . Relates to January 2018.
Excellent communications with the agency. The carers are always on time and have a good relationship with my dad.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Review submitted on 14 February 2018 from a Postal Card by Richard C (Husband of Client). on Wednesday 14 February 2018 . Relates to February 2018.
Having used Home Instead for a number of years for the care of my wife, I have found them to be very professional and caring in all the care and help that is required to make my wife's condition as easy as possible.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Review submitted on 30 November 2017 from a Postal Card by A R (Son of Client). on Thursday 30 November 2017 . Relates to November 2017.
Well organised and very good. Logs of what has been done. Also good follow up in the office and responsive when we have questions.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Likely
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Review submitted on 14 November 2017 from a Postal Card by David E (Son of Client). on Tuesday 14 November 2017 . Relates to November 2017.
Overall the quality of care is good. Staff are reliable at turning up and are punctual. The sitting service is fairly easy for them but they take time to talk. make my father tea, wash up or take him out when weather permits.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Review submitted on 18 October 2017 from a Postal Card by P T (Client). on Wednesday 18 October 2017 . Relates to September 2017.
Very good when urgent care is needed.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Likely
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Tony Hussain, Managing Director at Home Instead Senior Care (Ealing) responded to this review on 18 Oct 2017:
Home Instead have been supporting this client for several years and what is very important to this client of ours is continuity of the same CAREGiver, and we do our utmost to provide this.
Review submitted on 13 September 2017 from a Postal Card by Geoffrey B (Client). on Wednesday 13 September 2017 . Relates to September 2017.
Very satisfactory.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Likely
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Review submitted on 13 September 2017 from a Postal Card by Andrew H (Son of Client). on Wednesday 13 September 2017 . Relates to September 2017.
Generally a good experience but sometimes time-keeping is a problem.
Also, we would welcome more consistency in using the same carer(s) who are used to caring for my mother.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Likely
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Review submitted on 11 September 2017 from a Postal Card by Irene R (Daughter of Client). on Monday 11 September 2017 . Relates to August 2017.
On behalf of my mum - who is a service user (cleaning help, once weekly). Caring management team; helpful and try to address issues and to resolve.
We have had approximately four different caregivers since starting and would very much like to have one regular carer (where possible). The care giver that came 28th August was excellent.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Likely
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Tony Hussain, Managing Director at Home Instead Senior Care (Ealing) responded to this review on 11 Sep 2017:
Thank you for your feedback. We will re-look at our CAREGiver's schedules that visit your mum and look to provide continuity with one CAREGiver.
Review submitted on 8 September 2017 from a Postal Card by Gill M (Daughter-in-law of Client). on Friday 8 September 2017 . Relates to August 2017.
Very happy with Home Instead. They offer an excellent service, always with the client's needs at the centre. They treat clients with dignity and respect and have genuine, experienced caregivers. I would thoroughly recommend.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Tony Hussain, Managing Director at Home Instead Senior Care (Ealing) responded to this review on 11 Sep 2017:
We have been looking after your mother-in-law for over 4 years, and the best way I can describe the quality of the care she has received is the way both the Family and our office have communicated regularly so she receives the best care and the care to be person-centred to her needs.
Review submitted on 5 September 2017 from a Postal Card by John H (Son of Client). on Tuesday 5 September 2017 . Relates to August 2017.
Present experience is good, very happy with the present carer, would not like her to be replaced.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Tony Hussain, Managing Director at Home Instead Senior Care (Ealing) responded to this review on 05 Sep 2017:
Great to hear you are satisfied with our service. We have cared and supported your loved-one for 5 years and it's good to know we are consistent in the care and support we have provided.
Review submitted on 4 September 2017 from a Postal Card by S M (Son of Client). on Monday 4 September 2017 . Relates to August 2017.
All good, staff are helpful and assist as required.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Likely
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Review submitted on 4 September 2017 from a Postal Card by Zilehuma K (Daughter of Client). on Monday 4 September 2017 . Relates to August 2017.
Service is overall good. At times, however, on the occasion that I do visit, I do see my mother's clothes cupboard unkempt. The bathroom I feel can be cleaned to a better standard as sometimes the sink or toilet aren't always cleaned properly. The carers are overall polite and do usually carry out work efficiently.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Likely
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Tony Hussain, Managing Director at Home Instead Senior Care (Ealing) responded to this review on 04 Sep 2017:
Thank you for the review. We will speak to the team of caregivers who visit your mother and provide further training and ask them to read the support plan again so all expectations are met.
Review submitted on 4 September 2017 from a Postal Card by Shubha S (Daughter of Client). on Monday 4 September 2017 . Relates to August 2017.
Carers were attending to help the client get in and out of the bath, some cleaning and hoovering were done, quite satisfactorily. Carers were punctual, polite, trustworthy and cooperative.
Generally quite happy with the service.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Tony Hussain, Managing Director at Home Instead Senior Care (Ealing) responded to this review on 04 Sep 2017:
Thank you for your review of our services and we are pleased you find our caregivers trustworthy, honest and punctual. We have a software system in place: If our caregivers are going to more than 10 minutes late, we automatically inform our clients and apologise, and because we don't do less than 1-hour calls, our caregivers are not rushed with each client.
Review submitted on 30 August 2017 from a Postal Card by Charles R (Client). on Wednesday 30 August 2017 . Relates to August 2017.
We have found Home Instead professional and helpful. Their carers are empathetic and supportive.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Review submitted on 25 August 2017 from a Postal Card by Claire D (Daughter of Client). on Friday 25 August 2017 . Relates to August 2017.
The service we receive for our father is excellent. They are caring, kind, supportive and go the extra mile to make sure everything is okay with the client. Couldn't recommend them enough. Thank you!
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Tony Hussain, Managing Director at Home Instead Senior Care (Ealing) responded to this review on 25 Aug 2017:
Really pleased you are pleased with our continuous support for your father and we will continue to provide our excellent service.
Review submitted on 25 August 2017 from a Postal Card by Patricia C (Client). on Friday 25 August 2017 . Relates to August 2017.
Having used Home Instead for quite a number of years now is testament of their quality. The care givers are very good with 1 or 2 being excellent. The office staff are excellent in that they always resolve any issue that arises very promptly.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Tony Hussain, Managing Director at Home Instead Senior Care (Ealing) responded to this review on 25 Aug 2017:
Great to see you are happy with our service over the last 5 years and we are confident at Home Instead that we can continue to meet your needs.
Review submitted on 29 October 2015 from a Website Submission by Hilda N (Client). on Thursday 29 October 2015 . Relates to September 2015.
As an independent women living alone, the initial step to accept help was difficult. I soon realised that there were some tasks I was not able to complete on my own. As I do not get out much and needed assistance with my weekly shopping I contact HISC. It is great to go out with the carers to the supermarket and be able to do my own shopping while they push me in my wheelchair. What could have been a difficult task has now been made easier. It’s great to know that care can go beyond domiciliary and can be implemented into companionship and assistance with daily or weekly tasks.
How likely would you be to recommend Home Instead Senior Care (Ealing)? Extremely Likely
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Job Title: Managing Director
Joined: 2008
Description:
I’m Tony Hussain. I am the owner of the Ealing office which I opened in September 2008. Prior to Home Instead Senior Care I had my own Property Management and Mortgage Business. I am very much a “hands on” owner and enjoy networking with my local community and building relationships. My role is to manage and grow the business, which I do on a day to day basis. I am there to support my staff and Caregivers and ensure that we maintain and continually improve our operation to achieve the best possible outcomes for our Clients. I am very proud of what we have achieved to date. I particularly appreciate how Home Instead Senior Care can make a real difference to people’s lives in their own homes, as well as providing employment opportunities in the community. I am passionate about making a difference to people's lives, by providing exceptional care for older people in the local area.
Job Title: Care Manager
Joined: 2009
Description:
I started to work with Home Instead Senior Care in February 2009. I started as a CAREGiver and was promoted firstly to a Scheduler in May 2009, and recently as the Care Manager. I have the day to day responsibility for the wellbeing and welfare of our clients and CAREGivers, whilst ensuring the delivery of the services we provide meets the requirements of our Clients and their families. Regular contact with clients is crucial and, as well as carrying out our scheduled Quality Assurance visits, I often visit clients just to see how they are getting on. Since joining Home Instead Senior Care I have become very passionate about care and the way that it is delivered and I have a great team here in Ealing. To us, it is personal. I have completed my NVQ 3 qualification and have commenced training for my NVQ 4 in Leadership and Management of Care Services.
Job Title: Training Manager
Joined: 2013
Description:
I joined Home Instead in February 2013 to be a CAREGiver, as I have a great passion to care for people who are in need. I was promoted to a Training Manager prior to my 15 years of experience of working with people with learning disabilities. My strengths in communication and have enabled me to work with the priority of our clients, mentoring, care certificate handling, and employee training. I enjoy caring for people who allow me to make a difference in their lives and watching new CAREGivers develop and grow, knowing that I train great, creditable CAREGivers. Overall, my position has allowed me to experience what I most enjoy about my job - catering to the needs of those who are around me.
Job Title: Staff Coordinator
Joined: 2017
Description:
I joined Home Instead Senior Care in March 2017 because of the excellent service that is provided for all clients and customer service. My responsibilities as a Staff Coordinator require me to schedule services for clients and organise rotas. My strong interpersonal and communication skills have enabled me to form a liaison with my CAREGivers and clients and ensure all their needs are met. I believe I am making a difference to client care service while having the good fortune of learning something new everyday.
Job Title: Care Coordinator
Joined: 2017
Description:
I am particularly interested in care and decided to join Home Instead Senior Care in the month of July 2017. My experience has enabled me to gain a deeper understanding of what goes behind providing care, the role and responsibility of a CAREGiver and the variations of services, such as companionship and personal care. My position allows me to coordinate what goes on around the office as well as to support my team and direct QA's and service reviews for clients. Overall, Home Instead Senior Care has shown me that it provides a person centred plan for each individual involved.
Job Title: Community Liaison Officer
Joined: 2016
Description:
I joined Home Instead Senior Care in October 2016 due to its excellent reputation, while being able to provide me with a rewarding profession amongst myself and others around me. As a Community Liaison Officer, my responsibilities are to communicate and coordinate activities and Home Instead Senior Care engagements, whether this is through social media, online communication, or entry writing through our online blog. I find that by working with others around me, it has enabled me to bring out my most positive self while being given the chance to learn something new everyday through our inspirational CAREGivers and our uplifting clients.
Job Title: Recruitment and Retention Coordinator
Joined: 2017
Description:
I am passionate about the care sector and enjoy helping people maintain a normal and comfortable life. I am eager to learn new things and joined Home Instead Senior Care as I believe it will help me to grow as a person. Some of my main responsibilities include helping to interview and recruit empathetic CAREGivers, as well as creating and maintaining employment records. I've learned many things that come under my responsibility and feel even more motivated to work with a team who are dedicated, supportive and always there to help those who may be in need. I look forward to growing my skills along with Home Instead Senior Care's growth and reputation.
Job Title: Caregivers
Joined: 2008
Description:
Home Instead Senior Care-Ealing have over 80 CAREGivers, many of which have completed their NVQ in Health & Social Care. The CAREGivers, who have worked for up to five years with us, enjoy giving something back to the community by caring for our clients. In doing so, their invaluable hard work and commitment make a difference to the lives of the young and elderly in the area every day.
Job Title: Mentor
Joined: 2015
Description:
As a Mentor, my responsibilities stand by the Home Instead Senior Care motto: to care and encourage other CAREGivers to care. I chose Home Instead Senior Care in March of 2015, as care was the obvious next step in my life and to help others. Getting a smile from any of my clients brings me the most satisfaction and encouraging others to give care has given me achievement, knowing that I am able to assist others through any given situation.
April 2018
January 2017
Recipient: Home Instead Senior Care (Ealing)
Date: Friday 20 Jan 2017
April 2016
Recipient: Home Instead Senior Care (Ealing)
Date: Wednesday 01 Apr 2015
March 2015
February 2015
Recipient: Home Instead Senior Care (Ealing)
Date: Sunday 01 Feb 2015
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