Home Instead (Ealing & Hounslow)

130 Uxbridge Road, Hanwell, London W7 3SL
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9.4 76 Reviews
  • Home Instead (Ealing & Hounslow), London
Home Instead (Ealing) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Ealing) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble. They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.
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Care Provided by Home Instead (Ealing & Hounslow)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Contact Home Instead (Ealing & Hounslow) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Ealing & Hounslow) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Leena Lakhani (Owner)

Home Instead (Ealing & Hounslow) Reviews (76)

9.4

Home Instead (Ealing & Hounslow) has a Review Score of 9.4 (9.414) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Ealing & Hounslow) has 76 reviews.

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Reviewer Connection to Home Instead (Ealing & Hounslow)
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Total of 76, showing 1-20
Review from Stephanie H (Mother of Client) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead Wembley for some years for our adult autistic son and cannot fault them.
He has help with his domestic chores and for company which aids his communication skills.
All staff are friendly, helpful, considerate, professionally trained and reliable.
Reply from Leena Lakhani, Director at Home Instead (Ealing & Hounslow)
Thank you so much for sharing your lovely feedback. It has been an absolute pleasure supporting your son and seeing the positive difference our Care Professionals have been able to make. We are so…read more
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Review from Susan R (Daughter of Client) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it was decided by the family that my Mum, who has dementia needed home care, I researched numerous companies thoroughly and found Home Instead ticked all the boxes. I am so thankful that I found I had made the right choice. We started off with a couple of home visits a day, as time went by Mum
needed more care and now Mum has a full-time live in carer. Sadly at the end of September Mum will have to go into a residential care home but over the last 5 months Mum has received excellent care from Home Instead. The staff and carers have been so supportive, not just towards my Mum but the whole family. We have built up a friendship with everyone involved but professionalism is always first and foremost. The care, kindness and respect that has been given to my Mum has been absolutely wonderful, I can only thank all the staff and carers for everything they have done for Mum, I will be forever grateful and will be staying in touch with them from time to time.
Reply from Leena Lakhani, Director at Home Instead (Ealing & Hounslow)
Thank you so much for your kind and thoughtful words. It has truly been a privilege for us to care for your mum and to support your family over the past months. We are so pleased to know that our Care…read more
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Review from N G (Husband of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had some unsatisfactory experience with other agencies when I was looking for help for my wife who suffers from the symptoms of cereal amyloid angiopathy and Alzheimer's disease. Home Instead sent carers who were all very satisfactory. They (we are sent 5 carers) communicate sensibly to one another
and I have felt comfortable discussing difficulties and problems as they crop up. There are have no breakdowns of the relaxed cooperation I have experienced with any of them, or with the agency's management. The are time I raised a slightly critical matter it was successfully dealt with in a grown up way. My wife resisted help at first something all carers understood. But now she gets on well with them.
Reply from Leena Lakhani, Director at Home Instead (Ealing & Hounslow)
We're truly delighted to hear that you are happy with the care and service we provide. It means a great deal to our team.Supporting your wife is a privilege, and we are equally pleased to be able to…read more
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Review from J S (Daughter of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff visiting my relative are fantastic cannot fault them at all, however since the office has moved far away from us that side is not as good. If I get one of the ladies who used to work in Hanwell they are great but the others seem disinterested and do not understand the local area.
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Review from Louise C (Daughter of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've found all the carers are very kind and reliable. I always feel reassured that when I'm not available my mum is safe in their hands. The company visit regularly to update the care plan and to introduce new carers to mum and that is great that we get to know each other beforehand.
Reply from Leena Lakhani, Director at Home Instead (Ealing & Hounslow)
Thank you so much for taking the time to write a review. It is so wonderful to read words like this. I know that the team are working very hard to ensure we care for your Mother to give you peace of…read more
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Review from S T (Daughter of Client) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Proffessional excellent service. Home Instead have supported us through a really difficult time as Mum's dementia symptoms have declined. Home Instead have been our strong advocates and supported us with getting a hospital bed and equipment to help Mum have a better quality of life and Mum's health
has improved since, she is more alert now.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for your review. Great to see and hear mum has improved and our support has helped.
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Review from J S (Partner of Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Home Instead for the past six months and have been satisfied with the care provided so far.
My partner's carer is patient, kind, and good to talk with and share how Alzheimer's is affecting our lives together.
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Review from B R (Daughter of Client) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very informative, will be putting in two extra days Friday and Saturday.
Very happy with the service and all the carers. Thank you.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for trusting us with the support of your mum.
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Review from C M (Son of Client) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has been really efficient and always available to answer questions. Provide a very flexible service.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Being flexible and responsive to our clients and family needs is what makes us difference. Thank you for the review, and we very much enjoy supporting your father when you have work commitments.
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Review from J C (Son of Client) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience has been excellent and a real weight on our shoulders knowing Dad has people to check in and care for him.
The care team have been highly personal providing much-needed conversation and interaction. As well as being able to run any errands.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
We have been supporting your father since 2019, As you know his care needs have changed over time and with our ethos of being responsive to changes very quickly, your father has been able to stay in…read more
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Review from D S (Daughter of Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are reliable, and the agency is flexible with any changes needed. They take care to understand my father's needs.
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Review from D T (Daughter of Client) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Home Instead has been wonderful and has taken a big weight off me. Mum's carer has been brilliant and she is always reliable and efficient. Mum has built up a good relationship with her. The office team are always hopeful and responsive and I have already recommended this company to
other people who are looking for care support.
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Review from Caroline B (Daughter of Client) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Home Instead carer is fantastic! My mum has a great relationship with her, and they get on well. She genuinely cares for my mother, and she takes her out every week. I don't know what I would do without her help as I work full time and care for my mother when I am working from home. I would recommend
Home Instead to anyone who has a parent with dementia.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
It's great to hear how your mum and the care professional have connected together, and Mum trusts her fully. Light exercise (walking), we always recommend, and it's good mum enjoys this activity.…read more
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Review from P S (Son of Client) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service overall but too many changes in caregivers. Staff are always there to help and advise. Changes are always notified via email and phone.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Our care professionals have enjoyed supporting your mum since 2019. We acknowledge your comments about care professionals changing and will aim to continue to support Mum with continuity of care…read more
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Review from Graham G (Son of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers for my mother are always friendly, helpful and happy to do whatever they can while maintaining a truly professional service. My mother regards them more as friends than carers.
I find the management team equally helpful and extremely organised, happy to listen to the unique requirements
of the individual.
Keeping the number of carers to a small number helps my mother bond more easily with her carers.
Having online access to the carer's notes keeps the family informed and we feel more involved with the day-to-day activities.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
It's great to hear we have delivered on our promise and ethos of supporting our clients. We have met the family and mum's expectations with professional carers, continuity, personalised care, and the…read more
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Review from D G (Daughter of Client) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general, we are very happy with the team at Home Instead. We have had a couple of small challenges which have been immediately dealt with in a professional and courteous manner.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you so much for your 5 star review. We strive to offer a premium care service, and we acknowledge great feedback which matches our culture and vision of supporting our clients.
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Review from C M (Daughter of Client) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for the positive review. A 5 star review always gives us great satisfaction and thrives us to excel even further to support our clients and their families.
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Review from V M (Client) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers have always been very pleasant and the work done has always been satisfactory.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for your kind comments, we thrive to please all our clients consistently, and it's great to be reviewed and appreciated. I will pass on your kind comments to our Care Professional who visits…read more
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Review from J S (Daughter-in-law of Client) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies who provide daily care are excellent. Everything we expected from this company is as stated and we are thrilled with his care.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for your review of the care received. I remember the time it took to start the care, as you needed to convince your father-in-law of the value of having support. Since the support started,…read more
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Review from R L (Client) assisted by family/friend published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel reassured to have the help and support of Home Instead (Ealing & Hounslow). The care we receive enables us to pursue out activities.
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Current Review Score: 9.4 (9.414)

Overview of Review Score

The Review Score of 9.4 (9.414) out of 10 for Home Instead (Ealing & Hounslow) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Home Instead (Ealing & Hounslow) is calculated as follows: ( (32 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 42 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ealing & Hounslow) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Paschalina

Paschalina Pazou

Job Title: Registered Care Manager Joined: 2023

The Registered Care Manager, Paschalina Pazou, has a Level 2 Diploma in Working in Care, a Nursing Degree, a Level 5 Leader in Adult Care and an MSc in Dementia. The Registered Care Manager has over 12 years of experience working in Health and Social Care. Paschalina has achieved Train the Trainer Qualifications in the following disciplines: Dementia Care, Parkinson’s Care, Asthma and COPD, Compression Stockings, End of Life Care, Catheter and Stoma Care. Paschalina is passionate about delivering person-centred care for individuals who live at home.

Frequently Asked Questions about Home Instead (Ealing & Hounslow)

What Type of Services does Home Instead (Ealing & Hounslow) offer?

Home Instead (Ealing & Hounslow) offers Home Care.

How many Carers does Home Instead (Ealing & Hounslow) employ?

Home Instead (Ealing & Hounslow) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ealing & Hounslow) to verify any information. View our terms and conditions. Home Instead (Ealing & Hounslow) has an Enhanced Service - more info.