Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton CH43 3EA
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9.8 82 Reviews
  • Home Instead (Wirral), Prenton
Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which the provider has won awards.

Since being established in the area in 2007, the company has built up a strong reputation for outstanding quality and compassionate care services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or solution required.
Please contact us for further information.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Catharine Chalton (Franchise Owner)

Home Instead (Wirral) Reviews (82)

Total of 82, showing 41-60
9.8

Home Instead (Wirral) has a Review Score of 9.8 (9.770) out of 10, based on 33 reviews in the last 2 years. Over all time Home Instead (Wirral) has 82 reviews.

Overall Experience

  • 68
  • 13
  • 1
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Date Published

82
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Review from Tracy Ann E (Mother of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since using Home Instead, I have felt more comfortable with strangers. A stranger is only a friend you haven't met yet. Home Instead have eased my mind, when you've got 100 things to think about when caring for somebody.
Home Instead are always there for you and at the end of the phone when you want
them. Home Instead relate to your needs. I have used other agencies and Home Instead are the best.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you so much for your feedback, Tracy. We go to great lengths to ensure our care professionals are matched through similar interests to our clients, which helps us relate to their specific needs and provide a positive care experience, as you have found. We are always here for you when you need our support.

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Review from P M (Husband of Client) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of the team have been excellent in their professionalism.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

We are very privileged to have been of assistance to you and your family member and we thank you for your kind review.

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Review from Maria L (Daughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We regard the service as very caring and professional. I personally have dealt with the office on a number of occasions and always found them extremely helpful.

Reply from Catharine Chalton, Manager at Home Instead (Wirral)

Many thanks for your review. We really do believe in personalised services and your review is testimony to that.

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Review from Julie C (Daughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been looking after my father for over 3 years. His carers are amazing, nothing is too much trouble for them and we view them as our extended family. We would thoroughly recommend anyone looking for carers to look at Home Instead.

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Review from Brian N (Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I mainly use this service to cope with my weekly shop but all your helpers, that I have known over I think three years, have become friends. I make a shopping list, a very long one, and it's not simply that it's followed by the bother but I'm grateful for the various helpers that have been supportive
and so kind. If something is not available they find substitutes, which on occasions become the first choice. They also ask if there is anything else they can do and it's my independence which means that I can never think of additional help or needs.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your positive feedback Brian. It's rewarding for us to hear that we are meeting your needs, which allows you to live independently at home. That's exactly what we aim for. Please remember that we are able to help and support you in many more ways should you need us to. Thank you again.

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Review from Pauline M (Daughter of Client) published on 13 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were excellent, but mother realised she did not require the help, especially given the cost (though we do understand the quality of service comes with cost) and the fact the carers came so early.

Reply from Mike Chalton, Owner at Home Instead (Wirral)

Thank you for sharing your positive experience of Home Instead Wirral. Our aim is to always provide outstanding quality care to all our clients and their loved ones. Your feedback is very much appreciated.

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Review from Paul E (Son of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided care for my grandmother, and later my mother in the term of respite and social contact. My mother looked forward to visits and enjoyed the company of staff who visited. The provider of respite was a lifeline to me, and enable me to take short holidays. I cannot fault Home Instead
as a service provider.

Reply from Mike Chalton, Owner at Home Instead (Wirral)

Thank you for your review. At Home Instead Wirral our aim is to always provide outstanding quality of care to our clients and their families, and so it's rewarding for us to hear your positive feedback.

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Review from B D (Daughter of Client) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed from my initial call on Tuesday to how quickly the care package was set up for the Thursday. Home Instead was not the only company I approached but they were the most proactive.
We had four overnight stays a week for my mother which were covered by two very caring ladies well
suited to her. If my mother had not died, we would still be using the service as my brother and I felt they had almost become part of the family.

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Review from P D (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home carers were always on time. They were empathetic, they listen, were patient and knowledgable. They wore the correct safety wear. My husband and I were comfortable with them being in our home. They were very helpful.

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Review from P T (Wife of Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very professional, always remembering PPE. The showed patience and compassion when dealing with my husband. They went above my expectations in the care they have shown - worrying about my well-being as well as his. I had no complaints - they were punctual and efficient, cleaning up where
necessary. Highly recommended.

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Review from M W (Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is always cheerful and chatty. Excellent timekeeping. Willing and competent.

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Review from E B (Wife of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and carers very friendly and helpful, punctual and very patient when the patient was uncooperative.

Reply from Catharine Chalton, Manager at Home Instead (Wirral)

Many thanks for your review and thank you for continuing to use our services, especially at this very challenging time.

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Review from F K (Daughter of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank the staff at Home Instead for all their wonderful care and attention to my Mum's needs. We became very attached to many of the carers. They were so kind and considerate, remembering Mum's likes and dislikes, and personal details about her. They took pride in their work and showed love
and compassion, sincerity and integrity. I would also like to say an enormous thank you to one particular lady in the office, who was always so understanding and accommodating! Thank you all! I highly recommend this care company.

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Review from C H (Daughter of Client) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide safe care for my mother. This enables Mum to stay in her own home. The family have peace of mind, and we know, we would be contacted immediately if Mum had a problem. The girls are more like friends now, they are respectful and treat Mum with dignity, but can also have a good laugh
with her. We would be lost without them.

Reply from Catharine Chalton, Manager at Home Instead (Wirral)

Many thanks for your review and for giving us the opportunity to work with your mother.

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Review from B L (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, caring and very professional. They are sensitive to situations and display a willingness to undertake whatever tasks are necessary and are prepared to "go the extra mile" to accommodate my needs.

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Review from J Stanley M (Husband of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff cared for my late wife over the last fortnight of her life. They cared for her superbly and took a great deal of strain from me. They helped with shopping and offered to do more should I have needed it. They are a wonderful group of carers, a pleasure to welcome into a home at a difficult
time. Outstanding!

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Review from W L (Client) assisted by family/friend published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the service.
The carers are efficient, friendly and helpful.

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Review from L T (Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was completely satisfied with all aspects of care given and it was very beneficial to me following major surgery but, as the weeks went by and I became stronger and more independent, I was finding that I was not able to justify the amount of time that the carer was allocated for. She did a wonderful
job and was really helpful, nothing was too much trouble. I would certainly use your company again and definitely recommend you to anyone else who would benefit from your services.
Thank you once again.

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Review from R R (Client) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She does all that she is expected to do, and what she does, she does well.

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Review from J (Daughter of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers/managers are all very professional and willing to listen, learn and provide the very best for the client (and family).

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Home Instead (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Home Instead (Wirral) is calculated as follows: ( (157 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 196 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wirral) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Group General Manager

Joined: 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.


Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.

Mary

Mary Jordan

Job Title: Registered Care Manager

Joined: 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.

Nicci

Nicci Williamson

Job Title: Registered Care Manager

Joined: 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office

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