Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton CH43 3EA
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9.8 88 Reviews
  • Home Instead (Wirral), Prenton
Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which the provider has won awards.

Since being established in the area in 2007, the company has built up a strong reputation for outstanding quality and compassionate care services.
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Care Provided by Home Instead (Wirral)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or care solution required.
Please contact us for further information.

Contact Home Instead (Wirral) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Wirral) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Catharine Chalton (Franchise Owner)

Home Instead (Wirral) Reviews (88)

9.8

Home Instead (Wirral) has a Review Score of 9.8 (9.805) out of 10, based on 29 reviews in the last 2 years.
Over all time Home Instead (Wirral) has 88 reviews.

Overall Experience
  • 73
  • 14
  • 1
  • 0
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Date Published
  • 88
  • 5
  • 12
  • 28
  • 60
Reviewer Connection to Home Instead (Wirral)
  • 40
  • 22
  • 8
  • 6
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 88, showing 41-60
Review from John H (Client) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with everything. Any small niggles are sorted quickly. Return calls when needing to speak with staff. Helpful and caring staff, thank you.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review and positive feedback. We aim to provide outstanding care at all times and ensuring good communication with our clients and their families is a key part of that. Additionally, ensuring our clients feel supported and cared for is enormously important to us. Thank you.
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Review from Miranda B (Client) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are usually excellent but occasionally are rushed. They carry out tasks with great care. They are adaptable as sometimes the tasks can change. Communication with the office staff is good and welcoming. I'm never made to feel I'm a nuisance for phoning. If I ever had to complain the complaint
is dealt with immediately.
Reply from Mike Chalton, Franchise owner. at Home Instead (Wirral)Thank you for your review and constructive feedback. Whilst we don’t live in a perfect world we aim to be outstanding in every aspect of your care, and so you would never be regarded as a nuisance for calling us. We’re pleased that you feel we are approachable and that we resolve any issues in a timely manner.
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Review from M W (Client) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied. Look forward to my carer arriving once a week.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your review. We aim to make a difference to the lives of our clients and their families, and so we're delighted to hear that you are very satisfied with our service, and you look forward to your care professional calling each week.
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Review from V S (Niece of Client) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both ladies have helped me to have more time to myself. My aunt has been difficult for them to start off with but now the routine has helped her to keep going especially first thing in the morning. When contacting the office most times everything the staff do is a great help.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your positive review. We are pleased that our care service has helped your aunt, and also helped you to find more time for yourself, which is important. Our aim is to positively change the lives of our clients and their familes, and so it's rewarding to hear from you that our Care Professionals are making a difference.
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Review from E H (Client) assisted by family/friend published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have two carers each day and look forward to them coming. The carers are able and kind and we have many discussions and laughter.
Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)Thank you for your positive review. We aim to always provide outstanding care and it's rewarding for us to hear that you have a good relationship with the Care Professionals.
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Review from L H (Daughter of Client) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead was a lifesaver when they came up with a plan to look after both Mum and Dad following Dad's discharge from the hospital. This was such a relief to us as a family, knowing they would be cared for in our absence, especially with Mum suffering from Alzheimer's. Otherwise, she would have had
to go into a care home which we all didn't want to happen. All of their carers are brilliant, reliable and can't do enough.
Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)Thank you very much for your feedback, Linda. It’s rewarding for us to hear we are achieving our aim to provide outstanding care to our clients and help them remain living in their own homes, whilst also making a difference to their family members. We are always here to provide support.
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Review from Tracy Ann E (Mother of Client) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since using Home Instead, I have felt more comfortable with strangers. A stranger is only a friend you haven't met yet. Home Instead have eased my mind, when you've got 100 things to think about when caring for somebody.
Home Instead are always there for you and at the end of the phone when you want
them. Home Instead relate to your needs. I have used other agencies and Home Instead are the best.
Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)Thank you so much for your feedback, Tracy. We go to great lengths to ensure our care professionals are matched through similar interests to our clients, which helps us relate to their specific needs and provide a positive care experience, as you have found. We are always here for you when you need our support.
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Review from P M (Husband of Client) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All members of the team have been excellent in their professionalism.
Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)We are very privileged to have been of assistance to you and your family member and we thank you for your kind review.
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Review from Maria L (Daughter of Client) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We regard the service as very caring and professional. I personally have dealt with the office on a number of occasions and always found them extremely helpful.
Reply from Catharine Chalton, Manager at Home Instead (Wirral)Many thanks for your review. We really do believe in personalised services and your review is testimony to that.
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Review from Julie C (Daughter of Client) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has been looking after my father for over 3 years. His carers are amazing, nothing is too much trouble for them and we view them as our extended family. We would thoroughly recommend anyone looking for carers to look at Home Instead.
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Review from Brian N (Client) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I mainly use this service to cope with my weekly shop but all your helpers, that I have known over I think three years, have become friends. I make a shopping list, a very long one, and it's not simply that it's followed by the bother but I'm grateful for the various helpers that have been supportive
and so kind. If something is not available they find substitutes, which on occasions become the first choice. They also ask if there is anything else they can do and it's my independence which means that I can never think of additional help or needs.
Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)Thank you for your positive feedback Brian. It's rewarding for us to hear that we are meeting your needs, which allows you to live independently at home. That's exactly what we aim for. Please remember that we are able to help and support you in many more ways should you need us to. Thank you again.
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Review from Pauline M (Daughter of Client) published on 13 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were excellent, but mother realised she did not require the help, especially given the cost (though we do understand the quality of service comes with cost) and the fact the carers came so early.
Reply from Mike Chalton, Owner at Home Instead (Wirral)Thank you for sharing your positive experience of Home Instead Wirral. Our aim is to always provide outstanding quality care to all our clients and their loved ones. Your feedback is very much appreciated.
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Review from Paul E (Son of Client) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provided care for my grandmother, and later my mother in the term of respite and social contact. My mother looked forward to visits and enjoyed the company of staff who visited. The provider of respite was a lifeline to me, and enable me to take short holidays. I cannot fault Home Instead
as a service provider.
Reply from Mike Chalton, Owner at Home Instead (Wirral)Thank you for your review. At Home Instead Wirral our aim is to always provide outstanding quality of care to our clients and their families, and so it's rewarding for us to hear your positive feedback.
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Review from B D (Daughter of Client) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed from my initial call on Tuesday to how quickly the care package was set up for the Thursday. Home Instead was not the only company I approached but they were the most proactive.
We had four overnight stays a week for my mother which were covered by two very caring ladies well
suited to her. If my mother had not died, we would still be using the service as my brother and I felt they had almost become part of the family.
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Review from P D (Client) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home carers were always on time. They were empathetic, they listen, were patient and knowledgable. They wore the correct safety wear. My husband and I were comfortable with them being in our home. They were very helpful.
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Review from P T (Wife of Client) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were very professional, always remembering PPE. The showed patience and compassion when dealing with my husband. They went above my expectations in the care they have shown - worrying about my well-being as well as his. I had no complaints - they were punctual and efficient, cleaning up where
necessary. Highly recommended.
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Review from M W (Client) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carer is always cheerful and chatty. Excellent timekeeping. Willing and competent.
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Review from E B (Wife of Client) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff and carers very friendly and helpful, punctual and very patient when the patient was uncooperative.
Reply from Catharine Chalton, Manager at Home Instead (Wirral)Many thanks for your review and thank you for continuing to use our services, especially at this very challenging time.
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Review from F K (Daughter of Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank the staff at Home Instead for all their wonderful care and attention to my Mum's needs. We became very attached to many of the carers. They were so kind and considerate, remembering Mum's likes and dislikes, and personal details about her. They took pride in their work and showed love
and compassion, sincerity and integrity. I would also like to say an enormous thank you to one particular lady in the office, who was always so understanding and accommodating! Thank you all! I highly recommend this care company.
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Review from C H (Daughter of Client) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provide safe care for my mother. This enables Mum to stay in her own home. The family have peace of mind, and we know, we would be contacted immediately if Mum had a problem. The girls are more like friends now, they are respectful and treat Mum with dignity, but can also have a good laugh
with her. We would be lost without them.
Reply from Catharine Chalton, Manager at Home Instead (Wirral)Many thanks for your review and for giving us the opportunity to work with your mother.
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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Home Instead (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Home Instead (Wirral) is calculated as follows: ( (147 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 174 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wirral) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (3)

Rebecca

Rebecca Bradley

Job Title: Group General Manager Joined: 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.


Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.

Mary

Mary Jordan

Job Title: Registered Care Manager Joined: 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.

Nicci

Nicci Williamson

Job Title: Registered Care Manager Joined: 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office

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