Home Instead (Wirral)

Carers call on time, very professional and caring, Assistance is required. Good communication with carers and management, can recommend. can recommend. Reviews as required.

Extremely happy with everything. Any small niggles are sorted quickly. Return calls when needing to speak with staff. Helpful and caring staff, thank you.

My carers are usually excellent but occasionally are rushed. They carry out tasks with great care. They are adaptable as sometimes the tasks can change. Communication with the office staff is good and welcoming. I'm never made to feel I'm a nuisance for phoning. If I ever had to complain the complaint is dealt with immediately.

I am very satisfied. Look forward to my carer arriving once a week.

Both ladies have helped me to have more time to myself. My aunt has been difficult for them to start off with but now the routine has helped her to keep going especially first thing in the morning. When contacting the office most times everything the staff do is a great help.

I have two carers each day and look forward to them coming. The carers are able and kind and we have many discussions and laughter.

Home Instead was a lifesaver when they came up with a plan to look after both Mum and Dad following Dad's discharge from the hospital. This was such a relief to us as a family, knowing they would be cared for in our absence, especially with Mum suffering from Alzheimer's. Otherwise, she would have had to go into a care home which we all didn't want to happen. All of their carers are brilliant, reliable and can't do enough.

Home Instead are always there for you and at the end of the phone when you want them. Home Instead relate to your needs. I have used other agencies and Home Instead are the best.

All members of the team have been excellent in their professionalism.

We regard the service as very caring and professional. I personally have dealt with the office on a number of occasions and always found them extremely helpful.

Home Instead has been looking after my father for over 3 years. His carers are amazing, nothing is too much trouble for them and we view them as our extended family. We would thoroughly recommend anyone looking for carers to look at Home Instead.

I mainly use this service to cope with my weekly shop but all your helpers, that I have known over I think three years, have become friends. I make a shopping list, a very long one, and it's not simply that it's followed by the bother but I'm grateful for the various helpers that have been supportive and so kind. If something is not available they find substitutes, which on occasions become the first choice. They also ask if there is anything else they can do and it's my independence which means that I can never think of additional help or needs.

Carers were excellent, but mother realised she did not require the help, especially given the cost (though we do understand the quality of service comes with cost) and the fact the carers came so early.

Home Instead provided care for my grandmother, and later my mother in the term of respite and social contact. My mother looked forward to visits and enjoyed the company of staff who visited. The provider of respite was a lifeline to me, and enable me to take short holidays. I cannot fault Home Instead as a service provider.

We had four overnight stays a week for my mother which were covered by two very caring ladies well suited to her. If my mother had not died, we would still be using the service as my brother and I felt they had almost become part of the family.

The home carers were always on time. They were empathetic, they listen, were patient and knowledgable. They wore the correct safety wear. My husband and I were comfortable with them being in our home. They were very helpful.

The carers were very professional, always remembering PPE. The showed patience and compassion when dealing with my husband. They went above my expectations in the care they have shown - worrying about my well-being as well as his. I had no complaints - they were punctual and efficient, cleaning up where necessary. Highly recommended.

The carer is always cheerful and chatty. Excellent timekeeping. Willing and competent.

I found the staff and carers very friendly and helpful, punctual and very patient when the patient was uncooperative.

I want to thank the staff at Home Instead for all their wonderful care and attention to my Mum's needs. We became very attached to many of the carers. They were so kind and considerate, remembering Mum's likes and dislikes, and personal details about her. They took pride in their work and showed love and compassion, sincerity and integrity. I would also like to say an enormous thank you to one particular lady in the office, who was always so understanding and accommodating! Thank you all! I highly recommend this care company.