Home Instead (Wirral)

Building 3, Prenton Way, North Cheshire Trading Estate, Prenton CH43 3EA
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9.8 78 Reviews
  • Home Instead (Wirral), Prenton
Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019).

Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals who carry out quality care for older people. The Care Professionals are matched to their clients and have regular calls to provide consistency.

Care is personalised and carried out with a focus on dignity and respect, for which the provider has won awards.

Since being established in the area in 2007, the company has built up a strong reputation for outstanding quality and compassionate care services.

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Care Provided by Home Instead (Wirral)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Catharine Chalton (Registered Manager)

Funding & Fees Guide for Home Instead (Wirral)

  • Prices

  • Prices vary depending on the type of care package or solution required.
    Please contact us for further information.

Home Instead (Wirral) Reviews (78)

Total of 78, showing 41-60
9.8

Home Instead (Wirral) has a Review Score of 9.8 (9.763) out of 10, based on 32 reviews in the last 2 years. Over all time Home Instead (Wirral) has 78 reviews.

Overall Experience

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Date Published

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Review from Brian N (Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I mainly use this service to cope with my weekly shop but all your helpers, that I have known over I think three years, have become friends. I make a shopping list, a very long one, and it's not simply that it's followed by the bother but I'm grateful for the various helpers that have been supportive
and so kind. If something is not available they find substitutes, which on occasions become the first choice. They also ask if there is anything else they can do and it's my independence which means that I can never think of additional help or needs.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your positive feedback Brian. It's rewarding for us to hear that we are meeting your needs, which allows you to live independently at home. That's exactly what we aim for. Please remember that we are able to help and support you in many more ways should you need us to. Thank you again.


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Review from Pauline M (Daughter of Client) published on 13 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were excellent, but mother realised she did not require the help, especially given the cost (though we do understand the quality of service comes with cost) and the fact the carers came so early.

Reply from Mike Chalton, Owner at Home Instead (Wirral)

Thank you for sharing your positive experience of Home Instead Wirral. Our aim is to always provide outstanding quality care to all our clients and their loved ones. Your feedback is very much appreciated.


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Review from Paul E (Son of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided care for my grandmother, and later my mother in the term of respite and social contact. My mother looked forward to visits and enjoyed the company of staff who visited. The provider of respite was a lifeline to me, and enable me to take short holidays. I cannot fault Home Instead
as a service provider.

Reply from Mike Chalton, Owner at Home Instead (Wirral)

Thank you for your review. At Home Instead Wirral our aim is to always provide outstanding quality of care to our clients and their families, and so it's rewarding for us to hear your positive feedback.


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Review from B D (Daughter of Client) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed from my initial call on Tuesday to how quickly the care package was set up for the Thursday. Home Instead was not the only company I approached but they were the most proactive.
We had four overnight stays a week for my mother which were covered by two very caring ladies well
suited to her. If my mother had not died, we would still be using the service as my brother and I felt they had almost become part of the family.

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Review from P D (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home carers were always on time. They were empathetic, they listen, were patient and knowledgable. They wore the correct safety wear. My husband and I were comfortable with them being in our home. They were very helpful.

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Review from P T (Wife of Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very professional, always remembering PPE. The showed patience and compassion when dealing with my husband. They went above my expectations in the care they have shown - worrying about my well-being as well as his. I had no complaints - they were punctual and efficient, cleaning up where
necessary. Highly recommended.

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Review from M W (Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is always cheerful and chatty. Excellent timekeeping. Willing and competent.

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Review from E B (Wife of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and carers very friendly and helpful, punctual and very patient when the patient was uncooperative.

Reply from Catharine Chalton, Manager at Home Instead (Wirral)

Many thanks for your review and thank you for continuing to use our services, especially at this very challenging time.


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Review from F K (Daughter of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank the staff at Home Instead for all their wonderful care and attention to my Mum's needs. We became very attached to many of the carers. They were so kind and considerate, remembering Mum's likes and dislikes, and personal details about her. They took pride in their work and showed love
and compassion, sincerity and integrity. I would also like to say an enormous thank you to one particular lady in the office, who was always so understanding and accommodating! Thank you all! I highly recommend this care company.

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Review from C H (Daughter of Client) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide safe care for my mother. This enables Mum to stay in her own home. The family have peace of mind, and we know, we would be contacted immediately if Mum had a problem. The girls are more like friends now, they are respectful and treat Mum with dignity, but can also have a good laugh
with her. We would be lost without them.

Reply from Catharine Chalton, Manager at Home Instead (Wirral)

Many thanks for your review and for giving us the opportunity to work with your mother.


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Review from B L (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, caring and very professional. They are sensitive to situations and display a willingness to undertake whatever tasks are necessary and are prepared to "go the extra mile" to accommodate my needs.

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Review from J Stanley M (Husband of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff cared for my late wife over the last fortnight of her life. They cared for her superbly and took a great deal of strain from me. They helped with shopping and offered to do more should I have needed it. They are a wonderful group of carers, a pleasure to welcome into a home at a difficult
time. Outstanding!

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Review from W L (Client) assisted by family/friend published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the service.
The carers are efficient, friendly and helpful.

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Review from L T (Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was completely satisfied with all aspects of care given and it was very beneficial to me following major surgery but, as the weeks went by and I became stronger and more independent, I was finding that I was not able to justify the amount of time that the carer was allocated for. She did a wonderful
job and was really helpful, nothing was too much trouble. I would certainly use your company again and definitely recommend you to anyone else who would benefit from your services.
Thank you once again.

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Review from R R (Client) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She does all that she is expected to do, and what she does, she does well.

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Review from J (Daughter of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers/managers are all very professional and willing to listen, learn and provide the very best for the client (and family).

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Review from Mark B (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well handled, caring service. Professional staff, tries to accommodate my needs.

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Review from R P (Granddaughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent, caring and very supportive. Very responsive and treat my grandad with dignity and respect and patience due to dementia and they are like family.

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Review from R K (Son of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been diagnosed with terminal cancer. My father has short term memory loss. The key challenge has been to keep them both safe, happy and comfortable together in their own home. It is made more difficult because I am the only child and I live in Belgium. The Home Instead team have been superb
throughout. The care package provided has helped achieve our aims. My parents are happy. Their care team are friends and I can recommend without reservation the support we have received.

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Review from Barbara N (Partner of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all care.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Home Instead (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Home Instead (Wirral) is calculated as follows: ( (151 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 190 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wirral) is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (4)

Rebecca

Rebecca Bradley

Job Title: Group General Manager

Joined: 2012

Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.


Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.


Emma

Emma Hewitt

Job Title: General Manager

Joined: 2018

Emma joined the Home Instead Wirral team as a Care Professional, gaining experience across the entire spectrum of domiciliary care. In October 2018, she was promoted to Assistant Care Manager for North East Wirral and obtained a Level 3 NVQ in Adult Health and Social Care. Emma’s natural people skills and desire to help others reach their full potential led to her being promoted to Head of Recruitment and Training in November 2019.


She was promoted to her current role as General Manager in 2023.


Emma believes in what Home Instead is achieving and is passionate that our Care Professionals feel valued and have the relevant training and support, whilst delivering outstanding care to their clients.


Mary

Mary Jordan

Job Title: Registered Care Manager

Joined: 2010

Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.


Nicci

Nicci Williamson

Job Title: Registered Care Manager

Joined: 2015

Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office


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