Home Instead Senior Care (Stafford)

8 Whitebridge Estate, Whitebridge Lane, Stone ST15 8LQ

Home Instead Senior Care (Stafford) offers tailor-made home care and specialist dementia support to people living in their own homes. Services including companionship, home help, personal care, medication support, post operative, respite and rehabilitation, are personalised to the individual. The specialist dementia and palliative care service works closely with local health care providers to enable non-medical support to reflect the individual’s needs and be of the highest quality.

Care visits provided by a team of professional CAREGivers range from 45 minutes to 24 hours and can take place seven days a week and are provided by a team of professional CAREGivers who are trained and accredited in providing specialist Alzheimer's and dementia support.

CAREGivers are professional and skilled in the delivery of care and a strict selection process ensures six references are obtained, above the industry standard of two, in addition to enhanced DBS checks before employment is commenced.

When CAREGivers start work, they are carefully matched with clients with similar personalities, skills and interests to encourage a relationship of trust between CAREGivers and clients.

Group : Home Instead Senior Care

Person in charge: Lisa Jayne Jenkins (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Stafford): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Home Instead Senior Care (Stafford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Stafford) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Home Instead Senior Care (Stafford) is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Stafford) is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Home Instead Senior Care (Stafford) has a Review Score of 8 (8.000) from 2 Reviews

Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Stafford)?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Stafford)

  • Client / Service User
    1
  • Daughter of Client/Service User
    1

Lovely carers. All treat my mum with respect and allow her to keep her dignity. They were all introduced to my mum correctly before caring for her. Something that was a big plus for me. Mum seems happy with all of her care and even allows her favourite carer to take her out for 2 hours every fortnight. This is a big deal for my mum as she's not comfortable around a lot of people.

How likely would you be to recommend Home Instead Senior Care (Stafford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I have received this service for a little over 2 years and I am well pleased with the overall care and help. The staff are all really good and are good company.

How likely would you be to recommend Home Instead Senior Care (Stafford)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Submit a Review for Home Instead Senior Care (Stafford)

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Job Vacancies

Staff Profiles

Judith

Judith Herrod

Job Title: Business Owner

Joined: 2008

Description:

I am local born and bred, so know and love the area. I feel passionately about caring and making a difference to our clients’ lives, we enjoy every day and are very proud to be known in the Stafford area for our high standards of care.

Prior to opening Home Instead, I worked as head of fundraising for a well known hospice. Before that I spent 4½ years living in Spain running an estate agency business with my husband. I have a penchant for lovely earrings and I can’t resist gorgeous shoes, so when we go away on holiday, new pairs always come back with me!

Lisa

Lisa Jenkins

Job Title: Care Manager

Joined: 2008

Description:

I have worked in the care sector since leaving full time education, so have more than 25 years experience, across a range of client groups. Starting as a support worker, I became senior support, then progressed into management. I had several positions as Care Manager in residential settings, for both the elderly and people with learning disabilities, eventually running my own care home. I am also a qualified trainer and was an NVQ assessor.

I enjoy my job here at Home Instead enormously, I am so thrilled when we receive compliments about our service, which come from both clients and care professionals. It is very satisfying that we are able to make a difference to so many people.

When I am not at work, I like to relax with my family, especially my four cats and my puppy!

Magi

Magi Tudor

Job Title: Quality Assurance Manager

Joined: 2009

Description:

Having spent most of my childhood in Stone, I left school to seek employment to follow a career path, so started as an office junior. I had two more jobs after that in the same field but didn't find the job satisfaction I was looking for.

I heard of a residential home that had just been built so I applied for a post as a care assistant and remained there for over 10 years. I then applied for another post in residential care which was closer to my home and stayed there for a further eight years as a senior care assistant.

Taking a break from my care I tried some other careers but did not find the same level of job satisfaction that I enjoyed in the care sector.

There followed a senior position with a domiciliary care company in Stoke, however, due to their policy of attending as many service users in a limited time I felt under pressure and that the clients deserved better.

I met with Judith and was impressed with Home Instead and the service it provides and felt it matched my own beliefs of what caring for people was all about. I joined the Stafford office, which had only been open then for a little while and became a Senior CAREGiver after 12 months, then I became a Care Supervisor. Now my job has changed a little more, so I assist Lisa, the Care Manager, working closely with our Senior CAREGivers and carrying out spot checks and quality assurance visits.

I am proud to be a member of the closely knit team at Home Instead and enjoy a high level of job satisfaction.

At home, my guilty secret is shoes like Judith, I love them, but I have far more than she does, 85 at the last count, plus 15 pairs of boots!

Rebecca

Rebecca Wyatt

Job Title: Recruitment Coordinator

Joined: 2013

Description:

I had a job in administration previously and also helped in the office part time, managing the accounts. However, Lisa, the Care Manager, suggested that I would be perfect for the role after unsuccessfully interviewing for the post.
From a very young age I was used to meeting new people at mum and dad’s office when we lived in Spain. I really enjoy finding out what makes people tick and seeing if they share Home Instead’s values.

I am so pleased to be working in my parents’ family business. Working here is fantastic because providing such a high standard of care is something I can be very proud of. I also love working with mum; to see her every day is wonderful. My mum and I are both caring people, which definitely comes from my nan, as she used to work in a children’s residential home and with people with learning disabilities. I enjoy working with the team and helping to develop new CAREGivers.’

In my spare time, I enjoy taking care of my many pets, walking and spending time with my Husband, an engineer. We go on narrow boat holidays whenever we can.