Home Instead (Stafford, Cheadle & Stone)

From the very first phone call, Home Instead were incredibly supportive and guided both my mum and me through the entire process. The care package was tailored to her individual needs, and she found the carers kind, caring, and easy to chat with. Home Instead have continued to offer support during a very difficult and emotional time.

At a time last year of emotional and practical crisis., they've given the family great service and I have nothing but praise for them as a company.

Firstly I would like thanks the manager and her team for the support and guidance over March/April 2025, in setting up a comprehensive care package for my mum. From the initial phone call they have been amazing. They enabled mum to come home from urgent respite to see if it was possible for mum to remain in her own home. The care and compassion and expertise the staff have show has been consistent and of high quality.

The communication has been brilliant from them setting up a group chat for family, the scheduler and senior carers plus the manager was a godsend. Having complete transparency with access to the live portal was invaluable and very easy to use.

Mum responded well to all the carers who each began to develop relationships with mum and in the emergency situations that arose were competent and calm helping us as a family to navigate the day to day problems that we were experiencing.

I cannot recommend them enough they are all fantastic.

The team at Home Instead looked after my Mum for 6 months, the level of care and compassion was exceptional. Having experienced a poor level of service at a different care provider previously, we were initially apprehensive but we've been so happy with Home Instead. They made such a genuine difference to Mums daily living and her anxiety was greatly reduced having a regular set of warm and friendly carers, all of whom went above and beyond.

Why should you choose Home Instead:

3. Professional and well trained. All of the staff that looked after Mum were excellent - Home Instead should be proud of the standard of care they are setting and the team of carers they employ.

I highly recommend Home Instead.

We've been extremely impressed by Home Instead since they first started working with our mother. Coordination is fantastic and the companions are reliable and where needed flexible and always patient. This must be a challenging occupation and it's very much to everyone's credit that it works so well.

Mum is happy with her care.

Home Instead are a very capable and professional company that clearly show expertise in their field of work. Courteous people and extremely knowledgeable and capable people who are willing to help, listen and go beyond any normal level of expectations, that would already be accepted in the real world. I have been a client for a considerable amount of time now and have no desire too peruse any other company that offers services of the same nature.

The carers are friendly and practical, and can sense what needs doing. One member of staff in particular should win awards!

We are more than happy with this service and would recommend Home Instead to anyone looking to have their loved ones cared for at home.

During a difficult time, at the end of life for my Dad, the Home Instead carers went above and beyond to care for my Mum. They didn't just meet her physical needs but made sure she was cared for holistically. Mum appreciated their care and concern and the extra effort each one made to ensure she was ok during a very difficult time. I was particularly grateful for this kindness as I was many thousands of miles away. Thank you to the team for the outstanding care for mum and the peace of mind for the family.

Every member of the team treated my Auntie with dignity and respect. My Auntie has been very happy with the care she received and the friendships that she made. They respected her home and her wishes, making her feel comfortable and reassured.

We have used Home Instead from early on in 2024 until just recently when my father had to move to a residential home. The standard of care that was provided for my father was exceptional - they totally understood his needs and were able to accommodate his existing rigid routine in order to minimise the distress of his changing circumstances. The care and compassion shown by all the carers was excellent and the office staff were always so helpful when things needed to change. The kindness and patience shown to our family by all of the team while we navigated our way through the process was second to none. I would highly recommend them.

Living in a village I needed to make sure mum was getting out and enjoying herself not just sitting watching tv or worrying. The team at Homeinstead have really given mum a new lease in life. In the last month alone mum has been dancing, crazy golfing, bowling and playing pool. The only thing I want is to know that mum is happy, this team help to make that happen. I'm a little envious to be honest! Couldn't wish for more for mum x

Home Instead have also put us in touch with a group that meet every week which has also been great for my mum.

Overall fantastic service.

Would highly recommend the service as nothing is too much. Carers made Mum feel at ease and really helped her and the dog loved them also. They were polite and always helpful. If Mum needs care in the future I would not hesitate to have them back. One member of staff in particular was also very helpful with arranging everything and organising the carers.

I am leaving a review because I can't praise the company enough since taking over the care of my elderly mother, her carers are like angels, my mum has never been so well looked after, she calls them "her girls"! They are extremely professional and always make time to talk to mum which is so important as they could be the only person she sees that day. They fill in a daily log which I can access on the portal to see how mum is and if there is any immediate cause for concern they contact me straight away. It is an excellent company not just for mum but for my peace of mind too. The admin and behind the scenes staff at Home Instead are excellent and carry out regular reviews. I appreciate the whole team effort in providing the first class care for my mum.

My mum needed help with her evening meal and medication and we found the three carers who came in on rotating days were very friendly, helpful and always punctual. We would recommend Home Instead - the team were always available if we had any questions.

We find the portal good as we read how the call went and how our son is that day or any worries or concerns. Very happy with Homeinstead!

I can't praise Home Instead highly enough. They have made numerous changes to their usual visiting rota (to accommodate the clients hospital outpatient appointments), all the carers are unfailingly helpful and good humoured, perfect companions to visit and help my mum with daily chores. All their contributions make it viable for my mums ability to continue to live at home and, crucially, they provide respite for other family members. My mum is very happy with them all. As she has said to me, they're friendly without being intrusive.