Home Instead Senior Care (South Sheffield)

Room 6, Shirley House, 31 Psalter Lane, Sheffield S11 8YL

Home Instead Senior Care (South Sheffield)
Home Instead Senior Care (South Sheffield)
Home Instead Senior Care (South Sheffield)

Home Instead Senior Care (Sheffield South) employs qualified and experienced CAREGivers in order to deliver care that is highly-focused on each clients' personal needs.

Care can be delivered from a couple of hours to 24-hours a day, ranging from companionship, home help and respite, to specialist dementia care, 24-hour live-in care and personal care services.

Anyone over the age of 18 can benefit from these services, which allow people in Sheffield to live both independently and comfortably in their own homes.

Group : Home Instead Senior Care

Person in charge: Sarah Oldham (Head of Care)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (South Sheffield): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Home Instead Senior Care (South Sheffield) has a Review Score of 9.8 (9.787)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (South Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (South Sheffield) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.787 for Home Instead Senior Care (South Sheffield) is calculated as follows: ( (61 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 75 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (South Sheffield) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (South Sheffield)?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (South Sheffield)

  • Client / Service User
    8
  • Son of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Niece of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

Very good overall standard, helpful, kind and caring. Cannot fault.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Happy with services provided and with the companionship support received. Reliable and friendly.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

I think Home Instead are great. I would like to recommend them to a friend and am very happy to have them.
They are good, smart, great and cool.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with care given, recommended to others.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband and I have both been very impressed with all our experiences with your staff. All your personnel are friendly and sociable and very efficient. I've learnt quite a lot from them as well as enjoying their company.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

The carer provided by Home Instead is helpful, courteous, friendly, sympathetic and empathetic. She enjoys my mother's company, takes time with her to talk and listen and engage with her especially in talking about the past. She also uses her initiative and is proactive in dealing with unforeseen situations as they arise.

She is a great comfort and friend to my mother.

Regarding reviews carried out periodically by visiting administration staff. Staff are extremely friendly but the review/questionnaire is over long and exhausting. The length and manner of it is not age appropriate.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I am quite satisfied with the care I receive from Home Instead. They take me out and help with my shopping.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Mum loves the service, we have a review and increased your service from 4 hours a week up to 18 hours. Keep up the good work.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Companionship is required for my auntie for practical help keeping her safe while taking her out. Your caregivers are amazing.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I live in the states I come over as much as possible, the service is quite new to mom, it is going very well, Mom loves both her caregivers.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My caregiver at the moment is the best person I have had. I am very happy with the service provided, it couldn't be better.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent in every way.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Compared with other care services Home Instead provides excellent care.

How likely would you be to recommend Home Instead Senior Care (South Sheffield)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

Bryn and Jill

Bryn and Jill Evans

Job Title: Franchise Owners

Joined: 2006

Description:

Bryn and Jill Evans, are the husband and wife team, who own and run the Sheffield Home Instead Senior Care office, which has been operating since 2006.

They have lived in Sheffield for the majority of their lives and have two children, who went to local schools.

They firmly believe that a family business with a friendly face and great local knowledge is the best way to organise and deliver high quality care at home and to help create sustainable communities inclusive of all ages or disabilities.

They both have personal experience of the great difficulties faced by older people and their loved ones. That includes the practical and emotional impacts of long term disability, Alzheimer’s and other types of dementia; these are things that have directly affected both Bryn and Jill's family

Jill has experienced first-hand problems when adults become unable to manage on their own.

"My grandfather had dementia and was unable to manage by himself, at the time there were no services available to enable him to stay at home. He was admitted to a residential home where he passed away soon after. I am convinced, had there been a service to help him in his own home with domestic support such as shopping and cooking and his personal care, while keeping his independence, he would have remained happy at home and ultimately lived longer."

We are delighted to be able to provide a non-medical care service of exceptional quality for the older people of the community where we live. The work our team carries out has a positive impact, not only on the people we care for, but also their families and loved ones. This is so very important to us. The best way to sum up our aim is to say that we will only deliver home care services that we would be happy for a member of our own family to receive - and that's our promise.

Sarah

Sarah Oldham

Job Title: Head of Care

Joined: 2007

Description:

Sarah is Head of Care and Registered Care Manager for the Home Instead Senior Care Sheffield office, she is the rock of stability in the day to day running and has overall responsibility for the delivery of the care we provide for our clients.

Sarah joined Home Instead Senior Care in April 2007 and uses patience, honesty & humour in all the right ways to make both clients and staff feel at ease. As Clients can feel nervous when asking for help, Sarah ensures clients trust that Home Instead are at hand to offer as much support as they require.

Sarah also oversees the selection, training and matching of our CAREGivers so each client has the support they desire and that they are aware our aim which is to help them remain as independent as possible in their own home.

Overall she has over 16 years of Care experience; there is not a question she can't answer. Her knowledge of the care industry allows her to guide our dedicated team to provide the optimum level of care. Sarah is a Sheffield girl at heart but has crossed the border and now lives in Barnsley.

Alison

Alison Fox

Job Title: Care Manager

Joined: 2016

Description:

Alison has previously worked in our North Sheffield office as field support added to a long career in the social care industry. Therefore her knowledge and experience mean that she is the perfect person to ensure a smooth transition.

Alison said ‘ I am delighted and excited to be taking over as Care Manager for South Sheffield and I can’t wait to meet all the Clients and Caregivers.’

Sarah

Sarah Brunt

Job Title: Care Coordinator

Joined: 2012

Description:

Sarah is the staff coordinator for the South Sheffield office. Sarah began her Home Instead journey in April 2012 as a CAREGiver for the North Sheffield office. In the summer of 2013, she helped out in HR before becoming Field support for North Sheffield. In February 2016 she joined the South Sheffield Team as staff coordinator.

“I originally came to work for Home Instead to gain some experience in the care industry, fully expecting to move on after a year or so, but here I am 5 years later. Nothing could have prepared me for the amazing journey I have had so far with Home Instead. It is a wonderful feeling coming to work knowing we are improving the quality of the lives of our clients, and I can’t wait to see where the rest of this journey takes me”

Sarah lives in Sheffield with her family and cat, Popsy and golden Labrador, Meg. She is a big Sheffield Steelers fan and enjoys spending time with her family and friends

Debbie

Debbie Cooper

Job Title: HR Coordinator

Joined: 2010

Description:

Debbie Cooper is just the right kind of person to serve as our ‘Director of First Impressions’. She is also our HR Co-ordinator.

Debbie says, “The way you are first greeted demonstrates our concern for you. It’s a busy office, but your call is our top priority, I really love working at Home Instead and meeting people who want to make a difference to the lives of vulnerable adults. I ensure all six references are requested and checked on receipt and once trained, I follow up with quarterly supervisions. It’s lovely to see people complete their training before going on to meet their first client as a new and much valued CAREGiver. I’m always there to help and support people when needed”.

Debbie lives in Sheffield with her husband Paul and their rescued Jack Russell Terrier Lucy.

Kathy

Kathy Markwick

Job Title: Community Development Officer

Joined: 2014

Description:

I have recently joined HISC as a Community Development Officer, having previously worked for HSBC for 34 years. Although I really enjoyed my time with the Bank, my role did not allow me to play to my strengths. As a Community Development Officer, I am really looking forward to promoting HISC through numerous contacts which I have made over the years in the South Yorkshire area. I am now responsible for liaising with professionals and other members of the local community to raise awareness of the services provided by HISC. I am passionate about helping people and fully understand how challenging and confusing it can be to find suitable care for a loved one. HISC appealed to me because of its focus on high quality, one to one care. Outside work, I enjoy spending time with my family. As a member of the Barnsley Rockley Rotary Club, I am hugely involved in many fund-raising/awareness campaigns.

Bernice

Bernice Eggleton

Job Title: Assistant Accountant

Joined: 2009

Description:

Bernice Eggleton - works directly with the Managing Director & together they manage the day to day book keeping, accounts & wages. Bernice has a background in accountancy & book keeping and ensures that both clients and CAREGivers queries are answered quickly and efficiently; Bernice is a very important part of the team. She is originally from South Wales and now lives in Barnsley with her two young children.

Elaine

Elaine Hartley

Job Title: Field Support Sheffield South

Joined: 2014

Description:

Elaine is one of the Field Support team in Sheffield South. She started working as a CAREGiver for Home Instead in July 2014. Elaine was returning to work as her family were growing up and after researching she liked the idea of minimum call times of 2 hours, enabling a carer to really build a strong trusting relationship with their clients and that this was the place for her to apply her care experience to a different age group.

During 2016 Elaine was promoted to a Senior CAREGiver and November 2016 was offered the Field Support post.

“I am so proud to be working for such a highly reputable care company. My own personal journey with the company has allowed me to rebuild my confidence and I am proud to go home each day knowing I have made a difference and helped to improve the quality of so many people’s lives.”

In the little spare time, Elaine has, between bringing up her 3 boys, she enjoys reading, crafting and cake decorating.

Sophie

Sophie Goulden

Job Title: Administration Assistant

Joined: 2015

Description:

Sophie works alongside Debbie in the HR department and Bernice in the Finance department.

"After having my interview at Home Instead Senior Care I knew that it was the perfect company for me to become an apprentice in. All of the employees were very kind and made me excited for my first day. I believe that being around the staff who have more experience will benefit me for my future career, and because of all the support they have shown towards me I am looking forward to my time here".