Home Instead (East Cheshire)

2 Roadside Court, Alderley Road, Chelford, Macclesfield SK11 9AP
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9.9 78 Reviews
  • Home Instead (East Cheshire), Macclesfield
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Care Provided by Home Instead (East Cheshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.95

Our fee chart can be provided upon request

These prices are only a guideline, please contact Home Instead (East Cheshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Chris Davenport (Care Manager)
Are you the Owner/Manager of Home Instead (East Cheshire)? View your Advertising Options

Home Instead (East Cheshire) Reviews (78)

9.9

Home Instead (East Cheshire) has a Review Score of 9.9 (9.908) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (East Cheshire) has 78 reviews.

Overall Experience
  • 76
  • 2
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Date Published
  • 78
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  • 15
  • 63
Reviewer Connection to Home Instead (East Cheshire)
  • 29
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  • 13
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Total of 78, showing 41-60
Review from D A (Daughter of Client) published on 25 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Home Instead for the past nine months for in-home care for our father who has Alzheimer's. The administrative team have always been very helpful and supportive in identifying our needs and responsive to our questions, and all of the carers that we have had have been professional, well trained,
kind and have in some cases become valued members of our 'extended family' as they provided care for our father.
Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you very much indeed for your kind words. We are very grateful.

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Review from Gillian W (Daughter of Client) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Home Instead are extremely kind, supportive, caring and very helpful. The service we receive is first-class, the ladies always go the extra mile. Our father's face lights up every time they arrive and this is a real joy to see, knowing how pleased Dad is to see them. The way they interact
is lovely to watch, they make our father feel very special. We would recommend Home Instead to everyone, without their help and experience this process would of been so very much harder. When we leave Dad we know all of his needs are taken care of and it’s such a weight off our shoulders. All the ladies are so lovely and they can’t do enough to help, they are truly amazing. Thank you to everyone at Home instead.
Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

All we can say is that we were blown away by your review. Thank you ever so much.

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Review from Pam W (Daughter of Client) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Home Instead have been amazing, Mum now has a smile on her face again and looks forward to her new friends visiting her every day. The pressures on us are reduced drastically as we no longer have to worry about whether Mum has had a meal and can now visit and do other jobs for her or just
visit and enjoy her company. I would highly recommend Home Instead they have given Mum her life back.
Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you ever so much for your kind words. It really does make our jobs worthwhile to see a smile on our clients' faces.

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Review from M M (Daughter of Client) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and service provided by Home Instead are first class. Mum' team of 3 ladies, not only care for her, they quite clearly care about her too. She looks forward to their visits and thinks of them as friends. They go out of their way to help her to be as independent as possible, whilst ensuring
her needs are met. The organisation is very professional. The staff are well trained and supported in their care roles, and communicate regularly with me. I would definitely recommend Home Instead to anyone looking for client focused care for a loved one.
Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

In these troubling times, it is a delight to receive a glowing reference and makes all of our efforts worthwhile. We thank you.

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Review from M S (Client) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have an excellent team. Just one hour in the morning, but I find they buck me up for the rest of the day.
Reply from Steve Akroyd at Home Instead (East Cheshire)

We thank you for your kind review and hope to buck you up for much longer!

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Review from S R (Daughter of Client) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Complete peace of mind that mum has the help she needs in the morning and is "set up" for the day ahead.
It is reassuring that mum has someone visiting every day when I am unable to do so. Checking on shopping and that laundry is done as needed.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you for your kind and thoughtful review. It has always been a pleasure.

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Review from J Y (Daughter of Client) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since receiving care from Home Instead the difference it has had on my Mum's day to day life and those around has been fantastic. It has given everyone peace of mind and whilst Mum was very reluctant to start, it has now become an accepted part of her life. The caregivers could not have been chosen
better. I often arrive to find Mum having a lovely chat whilst all her essential needs are attended to. For the first time in two years, I have been away for 10 days without worrying about what I would find on my return.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you very much for your kind and thoughtful response.

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Review from Shirley H (Client) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved here in 2011 in order to be near our daughter who lives in Langley. Our daughter made arrangements for Home Instead to assist and ensure that we had a care package in place and we have been looked after for an hour each morning. It has been the basis of our continued independence in our old
age. We can leave the washing to be hung out in the garden or on the radiators and in the boiler room when the weather is not suitable for drying the clothes. The carers are very willing to manage my feet and lower legs which give me much relief. They quickly learn how to be helpful and don't need to ask for instructions.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you so much for your thoughtful review.

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Review from John E (Father-in-law of Client) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first day a care programme was in place, all the carers came to see my daughter in law and from that moment gave her care and most importantly maintained her dignity at all times.
Nothing was too much trouble from doing the shopping, cooking, cleaning and taking her out.
I cannot praise
enough the management and carer team for going that extra mile.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you ever so much for giving us this kind and thoughtful feedback.

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Review from M S (Wife of Client) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It became apparent that I needed help with my husband. I needed a break and Home Instead stepped in doing the night shift, getting my husband up and dressed and putting him to bed at night. The people in our team are exceptional and a cut above the normal carers I have met in the past. My husband has
always had the best things in life and I think he deserves the best in his carers, which he now has.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you ever so much for your kind and thoughtful response.

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Review from P F (Client) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to complete this review. I could not ask for any more - the helpers are so good, kind and friendly.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you for your kind words.

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Review from Ian R (Son of Client) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In difficult circumstances, my mother's reluctance to accept the care - your team did as much as they could to win her over.
Hopefully, we can re-contact you if/when your services are more acceptable to my mother.
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Review from Susan W (Friend of Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead cared for our friend for a year after she was widowed and already had dementia and several physical disabilities. We found it quite easy and quick to set up the care package. The staff were super (the best of them superlative). The office was always on the end of the phone and they went
the extra mile on several occasions. Advice was given and appreciated (and quoted) when it was time to seek residential care.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you for your kind review.

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Review from C H (Daughter of Client) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at Home Instead Senior Care (East Cheshire) treat my mother with the utmost respect. They genuinely seem to care about her. She looks forward to them coming and they have always been punctual. They will do anything for her from general cleaning to preparing food and trips out. I would highly
recommend this company.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you so much for your kind review

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Review from C W (Daughter of Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by Home Instead has made such a difference to my life. I was really struggling before they took over the morning call but now I know that she'll have a good breakfast and a safe shower. She really looks forward to their visits and regards them as friends, she can't speak of them highly
enough. Nothing seems to be too much trouble to them and they'll give me a call if they feel there's anything I need to know. Thank you so much for such a professional reliable and most of all caring service.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you so much for your kind review.

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Review from Julia D (Daughter of Client) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I needed help with my parents-in-law, I researched the options fully. I chose Home Instead Senior Care (East Cheshire) as I was so impressed with the reviews. Several years later, it is now my pleasure to echo what many have already stated. The care my parents-in-law have received has been outstanding
at every level! All the carers have a high EQ and have clearly been through a rigorous vetting and training programme. Without exception, they managed to strike the right balance of professionalism, initiative and most importantly humanity. The management team are consummate professionals totally dedicated and authentic in their mission to get it right for the individual.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you very much for your very kind review.

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Review from A P (Daughter of Client) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care given to mam by the Home Instead Senior Care (East Cheshire) team is of an excellent standard. They take time to get to know her and show her much kindness by the way they treat her. My mother and I are very happy with her carers and appreciate their thoughtful ways.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you very much for your kind words.

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Review from Jane R (Client) published on 26 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Companionship
I am elderly with disabilities and use a wheelchair most of the time. My requirement is to be taken for an occasional outing by car, then to be pushed around in the chair where necessary. Home Instead have provided me with this companionship service since November 2011. Each of my three
companions since then has been wonderful - helping wherever necessary, but never in a patronising manner, and fun is always part of our conversations.
I have always found the office staff and proprietor obliging and pleasant to deal with, and I would recommend this company. Should my health condition worsen, I shall stay with Home Instead for my future care needs.
Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you very much for your kind words.

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Review from Anthony H (Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A most impressive start to a relationship. I look forward to the future working together.
Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you, Mr H, for your kind words and we'll have to keep up the good work!

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Review from Jayne D (Daughter of Client) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is extremely pleased with the service that Home Instead Senior Care (East Cheshire) provide. My mum has two designated carers which is nice because they get to know mum and mum gets to know them. Nothing is too much trouble for the carers. I would recommend Home Instead Senior Care (East Cheshire)
Reply from Kinga Stepien-Bialy, Registred Care Manager at Home Instead (East Cheshire)

Thank you so much for your kind comments.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Home Instead (East Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Home Instead (East Cheshire) is calculated as follows: ( (80 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Cheshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

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