Horizon Home Care - Poole

386a Ashley Road, Parkstone, Poole BH14 0AA

Horizon Home Care, based in Poole, offers care services in people’s homes from collecting the shopping to 24 hour live-in-care.

The organisation supports those with dementia, mental health conditions, physical and learning disabilities.

Caring staff can help people with daily tasks that may have become difficult, such as washing, dressing, meal preparation and companionship.

Horizon Home Care helps its clients to live independent lives while giving their family and friends some peace of mind.

People's needs are fully assessed and planned for and staff are recruited in a robust manner to ensure they are cared for by suitably qualified, skilled and experienced staff.

Staff from Horizon Home Care will prepare a care plan after sitting down with each client and listening to their needs to find out how they like things done.

Owner : Kareen Rickman

Person in charge: Kareen Rickman (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 110

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Horizon Home Care - Poole: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


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Job Vacancies

Staff Profiles


Kareen Rickman

Job Title: Registered Manager

Joined: 2009


Kareen is the owner and Registered Manager at Horizon Home Care. Kareen has a wealth of experience of working in the Healthcare Industry


Nikki Lancaster

Job Title: Locality Manager

Joined: 2013


Nikki, 28, works for Horizon Home Care as a Locality Manager.
She has worked in care for the last 10 years with experience of nursing and dementia homes and is now working in homecare.
She said: “If it wasn’t for home carers residents wouldn’t be able to stay in their homes and that is their wish, they’ve been in their own home for a long time and they don’t want to give it up
“On a typical day I visit several clients in the morning and I cover the Poole, Bournemouth and Ferndown areas. I then come back to the office and deal with any complaints that have come in or respond to day-to-day queries. I also allocate work to our senior carers. A carer would typically do between 10 and 20 visits per day, depending on the hours the carer works and also depending on the level of care required by the client at each visit.
“I’d encourage people who are thinking about homecare work to just give it a go. If you make a difference to somebody then why not? Especially if you’re helping someone to stay in their home for longer. If you’re passionate and you care, you’ll go far.”


Bridget Newman

Job Title: Welfare Officer

Joined: 2010


Bridget deals with the welfare needs of our clients


Vicky Lewis

Job Title: HR & Recruitment Consultant

Joined: 2015


If you are looking to join our company Vicky is the one to contact


Bianca David

Job Title: Bournemouth Area Care Co-Ordinator

Joined: 2012


Bianca co-ordinates the Bournemouth area for the Poole branch


Jaqui Barrett

Job Title: Bournemouth Manager

Joined: 2014


Jaqui runs the Bournemouth branch


Jasmine Barrett

Job Title: Bournemouth Branch Co-Ordinator

Joined: 2014


Jasmine is the Care Co-ordinator for the Bournemouth branch