Horizon Homecare (Southern)

I'm delighted with the care provided to my mother by Horizon over the last 2 years. The assessment meeting was very friendly, positive and reassuring. The care put in place made a massive difference to the quality of her life. All the carers were capable and kind. We had some regular attendees and also many stand-ins covering holidays etc. They were all fantastic and would have been welcome back again. There wasn't a single one who we thought we wouldn't want to come back. Horizon seems to have tapped into a rich seam of really lovely people. Fortunately, my mother was mentally very well, with no signs of dementia, and she enjoyed getting to know her carers who came from many different parts of the world. She loved finding out about their background, and we viewed them all as friends. When the time came for my mother's end-of-life care, we were very eager for Horizon to provide that. They did a great job in the difficult final week, making my mother's passing much easier. Many thanks!

It's now 12.00 and still without a carer. My mother is in tears and desperate for help. As much as I want to help for the sake of dignity my mother refuses until the carer arrives. Like I said this is not the first time but may well be the last! Atrocious lack of professionalism. I will be submitting a claim to the public health authorities to notify them of this frustrating situation. Do not trust this company!