What Type of Services does Horizon Homecare (Southern) offer?

Horizon Homecare (Southern) offers Home Care.

How many Carers does Horizon Homecare (Southern) employ?

Horizon Homecare (Southern) employs 110 carers.

Horizon Homecare (Southern), First Floor Chamber House, Unit B Acorn Office Park, Poole, Dorset BH12 4NZ

Horizon Homecare (Southern)

First Floor Chamber House, Unit B Acorn Office Park, Poole BH12 4NZ

8.0 2 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Review from David R (Son of Client) published on 4 December 2023 Submitted via Website • Report

Overall Experience

I'm delighted with the care provided to my mother by Horizon over the last 2 years. The assessment meeting was very friendly, positive and reassuring. The care put in place made a massive difference to the quality of her life. All the carers were capable and kind. We had some regular attendees and also

many stand-ins covering holidays etc. They were all fantastic and would have been welcome back again. There wasn't a single one who we thought we wouldn't want to come back. Horizon seems to have tapped into a rich seam of really lovely people. Fortunately, my mother was mentally very well, with no signs of dementia, and she enjoyed getting to know her carers who came from many different parts of the world. She loved finding out about their background, and we viewed them all as friends. When the time came for my mother's end-of-life care, we were very eager for Horizon to provide that. They did a great job in the difficult final week, making my mother's passing much easier. Many thanks!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Alistair F (Son of Client) published on 11 August 2023 Submitted via Website • Report

Overall Experience

It's now 12.00 and still without a carer. My mother is in tears and desperate for help. As much as I want to help for the sake of dignity my mother refuses until the carer arrives. Like I said this is not the first time but may well be the last! Atrocious lack of professionalism. I will be submitting

a claim to the public health authorities to notify them of this frustrating situation. Do not trust this company!

Reply from Alison Sweeney, HR/Recruitment Consultant at Horizon Homecare (Southern)

We are very sorry to hear that you are unhappy with our service on this occasion.
Your mother has been with us for several years with no issue, and as you know we usually only do the Twilight visits so we will need to fully investigate what has gone wrong this morning, and a manager will be in contact with you today.
At Horizon Homecare we are very proud of the care we provide to our clients and we work to an extremely high standard so we are very disappointed that your mother has had such an unhappy experience.
Once we have conducted our investigation we will contact you with the outcome.
In the meantime please accept our sincere apologies and a manager will contact you for more information shortly.
Very best wishes to you and your mother.
Kind Regards
Horizon Homecare Team

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Horizon Homecare (Southern) Reviews (2)

8.0

Horizon Homecare (Southern) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Horizon Homecare (Southern) has 2 reviews.

Order by:

Total of 2, showing 1-2

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Horizon Homecare (Southern) is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Horizon Homecare (Southern) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Horizon Homecare (Southern) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.