Manorcourt Homecare (Swaffham)

35a Turbine Way, Ecotech Business Park, Swaffham PE37 7XD

Manorcourt Homecare (Swaffham) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

Group : Manorcourt Homecare

Person in charge: Jeni Cawkill (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Manorcourt Homecare (Swaffham): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Manorcourt Homecare (Swaffham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Manorcourt Homecare (Swaffham) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.673 for Manorcourt Homecare (Swaffham) is calculated as follows: ( (73 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Manorcourt Homecare (Swaffham) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Manorcourt Homecare (Swaffham) has a Review Score of 8.7 (8.673) from 18 Reviews

Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manorcourt Homecare (Swaffham)?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manorcourt Homecare (Swaffham)

  • Client / Service User
    11
  • Daughter of Client/Service User
    6
  • Husband of Client/Service User
    1

Mum has an evening visit from a carer. She's always so pleased to see them. Mum suffers from memory loss. The carers are so patient with her and happy to sit and have a chat whilst she drinks her supper chocolate.
She loves this time and is then happy to settle into her bed. The carer then checks around, making sure Mum is comfortable to be left.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My need for care has come about very recently sit it has been a learning curve, made more comfortable by an efficient, trained service.
Each care assistant has taken care to read the care plan and always to refer to me to check if that is my wishes.
I have been treated with dignity at all times and care has been flexible t take account of hospital appointments.
Paperwork appears to be very efficient communications in the organisation seem to be good,

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   4.8 out of 5

I so recommend Manorcourt Homecare. The staff are friendly and helpful. My dad didn't want carers in looking after him, but everyone who went to check on him, made him feel comfortable and at ease. There was nothing that wasn't any trouble for them to do if I asked. I live far from my dad, but I knew he was getting good care. I thank all the staff.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   5 out of 5

Always joyful, well managed and always prompt.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   5 out of 5

Excellent service all round, can't say more than that. Very happy and big thanks to Manorcourt Homecare (Swaffham).

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   5 out of 5

No complaints.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   4.8 out of 5

The carers I have had have all looked after me very well.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   4.5 out of 5

The service I receive is what I expect from Manorcourt Homecare: this applies to all staff who visit me. At the moment the care service is good for my needs - ie the 2 carers in the morning when I wake up and need more attention, and 1 in the evening just to put my legs in the bed, to give me tablets and see if I am okay to sleep.

My ultimate wish is to be able to dispense with the catheter with velcro strips because they hurt and chafe my leg. It would be ideal if the hospital could find a better alternative. We all feel I am progressing and it may be that I should review my care needs in 3 months time.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   4.8 out of 5

Mum had an appointment at the ear clinic. She did not want to go with me but she went happily with her carer!

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   5 out of 5

Keep up the good work, I am happy with the service.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Likely

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Treated with Dignity

Average Rating:   4 out of 5

The care team have, so far, been excellent, sometimes going above and beyond to provide care for mum. Always friendly and helpful and any questions dealt with promptly. Although mum is only receiving minimum care at present, I will not hesitate to use this company and team when it needs to be increased.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   5 out of 5

Just want to say a big thank you for the wonderful service Manorcourt carers provided to my father in Downham Market recently. He needed more care for a short period of time and the service was brilliant. Very flexible and accommodating. Making sure my father was comfortable and I had the assurance that he was being well looked after. Thank you!

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   5 out of 5

Cannot praise the service we have received from the Management and wonderful carers enough. We are so grateful for the help they have provided and the happy faces that come morning and evening to make my husband's day pleasurable.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   5 out of 5

Find the carers good and caring. Try to make time always for a chat. Times sometimes vary, which does sometimes confuse Mum, but otherwise have no problems.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   4.2 out of 5

I have enjoyed the visits of my carers. They have always been cheerful and a pleasure to have in my home. It has been easy tom allocate work for example , ironing, to the girls, and getting logs in for my fire. I particularly appreciate my weekly trip to Waitrose. My thanks to everyone.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   4.2 out of 5

I personally speaking am very glad to have Manorcourt dealing with my care. The girls that come into my home are kind and respectful, caring and professional. I can add these comments to the office staff. It's been a difficult year for me and one of my carers has been so understanding, altering work around to help with appointments I have had.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Extremely Likely

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Average Rating:   4.7 out of 5

My wife is treated with great care in a dignified and professional manner.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Likely

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Average Rating:   4 out of 5

The management staff have invariably treated me in a highly efficient and dignified manner.

How likely would you be to recommend Manorcourt Homecare (Swaffham)? Likely

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Average Rating:   4 out of 5

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Awards / Recognitions

April 2018

Top 20 Home Care Groups 2018

Recipient: Manorcourt Homecare

Date: Thursday 05 Apr 2018

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