Midas Care Ltd

Pegasus House, Pembroke Avenue, Waterbeach, Cambridge CB25 9PY

Owner : Midas Care Ltd

Person in charge: Matt Sumner (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 125

Staff Languages (other than English): Bulgarian, Italian, Romanian, Chinese - Mandarin

Fees Guide: From £19 per hour

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Midas Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Midas Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Midas Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.455 for Midas Care Ltd is calculated as follows: ( (19 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 33 Ratings = 4.455

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Midas Care Ltd is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Midas Care Ltd has a Review Score of 9.5 (9.455) from 6 Reviews

Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Midas Care Ltd?

  • Extremely LIKELY
    3
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Midas Care Ltd

  • Client / Service User
    5
  • Daughter of Client/Service User
    1

I am so grateful for my carers. They are so kind and patient, nothing is too much trouble. They have certainly helped me recover from my operation. Knowing someone is there ready to help makes such a difference. Thank you carers.

How likely would you be to recommend Midas Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Very kind staff, willing to do whatever I ask. Always on time.

How likely would you be to recommend Midas Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Timing on occasions not very good. Staff are overworked and on occasions not able to do their duties as they would want to. Always pressed for time. On occasions bed not properly made.

How likely would you be to recommend Midas Care Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Mum and her family are very satisfied with the care provided by Midas Care. Mum has the same carer for the majority of the time, as the company uses a six-day block care arrangement. This allows for excellent continuity of care. Her main carer is professional, efficient, friendly and caring.

How likely would you be to recommend Midas Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very good and easy to have in my house.

How likely would you be to recommend Midas Care Ltd? Likely

Overall Standard

Staff

Care / Support

Treated with Dignity

Average Rating:   5 out of 5

I am pleased with all care provided and my carers. They are always kind to me and treat me with respect.

How likely would you be to recommend Midas Care Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.5 out of 5

Submit a Review for Midas Care Ltd

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Don't know

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