Prestige Nursing + Care (Tyne and Wear)

Building 5, Suite 6, North Hylton House, North Hylton Road, Sunderland SR5 3AD

Prestige Nursing + Care (Tyne and Wear)
Prestige Nursing + Care (Tyne and Wear)
Prestige Nursing + Care (Tyne and Wear)

Prestige Nursing + Care in Tyne & Wear is experienced in a versatile range of home care provision, helping older people as well as many adults who are infirm or disabled. Light requirements are welcome as is more complex round the clock care.

Other specialist areas include adults with Acquired Brain Injury, Dementia, Mental Health, Learning Disabilities and Physical Disability, while the branch also carries out healthcare staffing solutions for many different clients and settings.

Group : Prestige Nursing + Care Ltd

Person in charge: Denise Patrick (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Prestige Nursing + Care (Tyne and Wear): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.4 Prestige Nursing + Care (Tyne and Wear) has a Review Score of 8.4 (8.379)

The Review Score of 8.4 (maximum of 10) for Prestige Nursing + Care (Tyne and Wear) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Prestige Nursing + Care (Tyne and Wear) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.879 for Prestige Nursing + Care (Tyne and Wear) is calculated as follows: ( (29 Excellents x 5) + (4 Goods x 4) ) ÷ 33 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Prestige Nursing + Care (Tyne and Wear) is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prestige Nursing + Care (Tyne and Wear)?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prestige Nursing + Care (Tyne and Wear)

  • Daughter of Client/Service User
    4
  • Daughter-in-law of Client/Service User
    1
  • Granddaughter of Client/Service User
    1

The staff were amazing with my grandma all through her treatment. Nothing was ever an issue and this proved a lifeline for my granddad who did begin to struggle with her care as she became even iller. Not only did the staff look after my grandma with the best care possible they were friends for my granddad who would often become lonely and liked their company on a daily basis. All staff went above and beyond the service that they provided and as a family we cannot thank them enough. I would 100% recommend this service to anyone who requires it.

How likely would you be to recommend Prestige Nursing + Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

I am very happy with the agency as a whole and the care given by my carer. She is good company and nothing is too much trouble.

How likely would you be to recommend Prestige Nursing + Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care of my mother was first rate. The nurses treated her with respect and with such dignity that kept her self-esteem on-going through her terminal illness. In addition, they were very supportive towards myself and two brothers during such an emotional and difficult period.

How likely would you be to recommend Prestige Nursing + Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We would like to thank Prestige Nursing for the fantastic care they gave to not only our mum but to our family too. All your staff were caring, professional people who went out of their way to ensure all mams needs were met. We are extremely grateful to each and every one of you. All will recommend your company without hesitation! Thank you.

How likely would you be to recommend Prestige Nursing + Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Prestige Nursing Team delivered nursing care with compassion and discretion providing great comfort and companionship to my father during his final months. Prestige Nursing staff were always punctual and reliable and handovers were thorough and unhurried. All of the team from Prestige were ready to engage with the family and we were reassured that my father received the best possible care.

How likely would you be to recommend Prestige Nursing + Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Very good team, willing to support and help with the care, listened to the family for their input in the required care, always on time.

How likely would you be to recommend Prestige Nursing + Care (Tyne and Wear)? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

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