Right Care Domiciliary Care Agency

11 Colchester Business Centre, 1 George Williams Way, Colchester CO1 2JS

Right Care Domiciliary Care Agency
Right Care Domiciliary Care Agency
Right Care Domiciliary Care Agency

Right Care Ltd provide high quality reliable care for you in your own home at the times you most need it. The Staff are sensitive and compassionate to your needs. They aim to preserve dignity and privacy to the highest degree at all times.

Please call one of the friendly team for your free consultation.

Owner : Right Care (Domiciliary Care Agency) Ltd

Person in charge: Keaz Kadar (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Right Care Domiciliary Care Agency: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Right Care Domiciliary Care Agency has a Review Score of 10 (9.986)

The Review Score of 10 (maximum of 10) for Right Care Domiciliary Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Right Care Domiciliary Care Agency in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.986 for Right Care Domiciliary Care Agency is calculated as follows: ( (70 Excellents x 5) + (1 Goods x 4) ) ÷ 71 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right Care Domiciliary Care Agency is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right Care Domiciliary Care Agency?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right Care Domiciliary Care Agency

  • Client / Service User
    4
  • Wife of Client/Service User
    3
  • Son of Client/Service User
    2
  • Father of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

Staff are always friendly and talk to me when giving care.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have used Right Care for two members of our family during the last ten years. Their standards are the highest, they are never in a hurry. Their staff put the client's needs firmly to the front and take time and trouble to maintain good relationships with the wider family.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Overall care is very good, reliable service, always on time and if delayed we get a call in advance to let us know. The experience is always good and the care provided is to a good standard. Friendly staff and willing to go over the allocated time slot, should my dad need extra care on occasion. All in all, great care team and service.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right Care Domiciliary Care Agency is fantastic! We used another agency for mum before and they were poor so we are pleased we chose Right Care Domiciliary Care Agency this time. Staff are professional and kind and will always ensure mum is happy. I would highly recommend Right Care Domiciliary Care Agency.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was regularly updated as next of kin on any issues relating to my Aunties care. Carers were proactive if medical attention was required. Visit times were tailored to her preferences as far as possible and on the rare occasion that visits were running particularly late, I would be notified. Carers would pop in for a chat if nearby between her scheduled visits and would help out with tasks not listed in her care plan. Overall, there was a genuine concern for her wellbeing at carer and management levels. I would not hesitate to recommend Right Care Domiciliary Care Agency.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

The service we have is good, we cannot ask for anything more. Both my wife and I are very happy.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Good.

How likely would you be to recommend Right Care Domiciliary Care Agency? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All carers are first class, polite efficient and friendly.

How likely would you be to recommend Right Care Domiciliary Care Agency? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

No problems.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A certain person was rude on several occasions, but otherwise very good and on time. Very pleasant when I have to ring in because of family gathering or occasionally I go out in my chair usually falls into place.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Keaz Kadar, Senior Manager at Right Care Domiciliary Care Agency responded to this review on 04 Feb 2016:

Thank you for this review, We are glad you are happy with our services, I hope that you agree we dealt with any issues quickly and professionally and I feel glad you felt able to raise your initial concerns with us.

Very pleased with the service provided - always prompt, cheerful and experienced. First class.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I find Right Care Domiciliary Care Agency staff very friendly and caring - always cheerful and very helpful. Also prompt on their timing. Also helpful towards me.

How likely would you be to recommend Right Care Domiciliary Care Agency? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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