Risborough Carers Ltd

1st Floor, 1 Thame Park Business Centre, Wenman Road, Thame OX9 3XA

Risborough Carers Ltd
Risborough Carers Ltd
Risborough Carers Ltd

Risborough Carers provide home care in Oxfordshire and have more than 24 years' experience providing professional care and support to people living in their own homes.

They offer a range of person-centred care services to help people to remain independent and living in their own homes.

Risborough Carers has a team of experienced office staff and dedicated care workers. Staff pride themselves in offering a consistently high-standard of care and support all clients to live as normally as possible for as long as possible in their own homes. Clients are treated as individuals and their dignity is respected at all times.

Care can be provided in Thame, Princes Risborough and neighbouring villages.

Owner : Risborough Carers Ltd

Person in charge: Jenny Hill (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: Adult Care (18+)

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Visiting: Monday to Friday 0800 until 1700.

Parking: Parking available outside offices

Latest Care Quality Commission* Report on Risborough Carers Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Risborough Carers Ltd has a Review Score of 9.8 (9.816)

The Review Score of 9.8 (maximum of 10) for Risborough Carers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Risborough Carers Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 32 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.816 for Risborough Carers Ltd is calculated as follows: ( (156 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Risborough Carers Ltd is based on 32 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Risborough Carers Ltd?

  • Extremely LIKELY
    27
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Risborough Carers Ltd

  • Daughter of Client/Service User
    12
  • Client / Service User
    7
  • Son of Client/Service User
    6
  • Friend of Resident/Service User
    1
  • Husband of Client/Service User
    1
  • more

We were able to get a carer within 24 hours. Very impressed with speed of service and the quality of care provided. The flexible approach allowed care to be cancelled at short notice if family members were visiting.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The service and support received has been second to none. I have different needs to perhaps the majority of clients; nevertheless the care has been tailored and adapted to meet my needs exactly. The staff are courteous, professional, friendly and kind. The company is well run and supportive to the client in the mode of its operation.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Can't praise the whole staff enough. Some of the most caring and understanding people I've met.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From the moment a representative from Risborough Carers sat down next to my father in his sitting room I knew we were in good hands. The meeting was warm, friendly, full of laughter and above all full of dignity. My father was always spoken to first (i.e. before me) and an immediate rapport was established. He had no hesitation in accepting the plan proposed to him by his visitor.

The weekly visits when lunch is cooked and washing sorted and washed are a great success. My father looks forward to these and I am confident he will be happy to increase his help as it becomes needed.

Communication with the agency has been very good - both in terms of responding to my queries/requests and proactively on their part to tell me things of concern or interest. For example, it was noticed that my father's smoke alarms contained no batteries and this was sorted out through the local fire brigade's service.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service we have received has exceeded my expectations and we had high expectations! This was a major step for us as it is the first time that Mum has needed this type of care. Risborough Carers have been visiting my Mum every day for the last 4 months providing companionship. She has really bonded with carers and looks forward to their visit. They have taken the time to listen to what my Mum likes and want she would like to do which has led to them now taking her out and about in the local area for some fresh air and change of scene. They also give us huge peace of mind as they administer Mum's medication every evening.

From my few point they have been amazing. Extremely flexible with our changing requirements and fantastic communication with the individual carers and the office.

I can't recommend highly enough. THANK YOU!

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From the first assessment, Risborough Cares have offered a thoughtful and caring service to my 90-year-old Step-father. It has been a difficult period, his needs have changed continuously throughout the time they have been supporting him. They have responded quickly and efficiently to his changing needs. Starting from 2 visits per day, when the situation rapidly deteriorated, responding by placing extra visits within 24hours. They even put in an all night stay with only a few hours notice. My relationship with the care staff has been extremely positive and worked with me at every stage. All my notes, phone calls, texts were responded to without any issues. My Step-father would not have been able to reside at home for so long if it hadn't been for their care. When recently visited and assessed by residential nursing care staff, they were amazed we had all managed for so long. This is directly down to Risborough Carers and their great team who always go the extra mile. I cannot recommend them highly enough. A huge big thank you to them all.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father had been diagnosed with terminal brain cancer and his request was to remain in his home. Risborough Carers gave us the ability to deliver Dad's final request and did so in the most amazing, caring manner - allowing him to retain his dignity. Their dedication and absolute sincere passion for what they do made our journey a little less painful. In addition to giving my Father a 5* service - they also showed immense care and concern for both me and my Father's partner. They absolutely went above and beyond on a number of occasions. I would recommend them without hesitation.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Risborough Carers are flexible and react appropriately to emergencies and changing care needs at short notice. We live 2-3 hours away from mum who suffers from dementia and has carers daily to help with things she can`t manage. We`ve had a couple of emergency`s recently and they responded really well with mums needs at the centre. They also were able to accommodate a change in her care package and give eye drops at short notice when she had a cataract operation recently.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Risborough Carers offered great support and care to my elderly mother during the last few years she was at home as she increasingly suffered from dementia. This enabled her to stay happily in her own home - a benefit to all. During this time the carers showed great flexibility to meet my mother's needs and developed a great relationship with her. We are grateful for the support provided.

How likely would you be to recommend Risborough Carers Ltd? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My wife has had dementia for eight years and she has become very difficult, she hates showers and baths. The carer has now managed to give her a bath and is so cheerful, positive and a great friend to my wife; we could not ask for more.

How likely would you be to recommend Risborough Carers Ltd? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My wife and I are totally happy with the care and help received from our carers. They are very kind and understanding and always willing to help. They are lovely people.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have no hesitation in recommending Risborough Carers. A steep learning curve for all from no care at all to total management of 4 visits a day for my difficult Dad of 98 years was undertaken admirably and tactfully by the carers. I was most impressed with their flexibility to do extra and to manage an ever-changing situation. They became family and I think Dad's quality of life improved with their care. There was a big improvement in his personal cleanliness and the house. Understandably, there were occasional mistakes, but the carers did make great efforts to monitor his health, food and liquid intake. This was despite them not being medically trained. The management was knowledgeable and competent and I was kept well informed of the situation and consulted when necessary. No problems with invoicing/payment.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Risborough Carers are a wonderful organisation giving peace of mind and confidence. The carers visit mum daily and are really friendly, caring, trustworthy and thoughtful. Mum looks forward to their company and as most are local she finds the conversations very stimulating. Without them, mum would not be able to remain in her own home, which is what she really wants. The office staff are very efficient and always helpful with any changes in mum's rota. They also ring if there are any significant changes with mum and therefore I have no worries about her living on her own. We have used them for several years and I can't thank them enough. Recommended very highly.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service from Risborough Carers has been excellent. As a family, we have been helped to work out how to support our relative with kindness and expertise. They have been thoughtful about what is needed and flexible about adapting as things have improved. They have responded promptly and cheerfully to requests and are committed to making the care work on a very individual level. I feel fortunate that we have this kind of service in our area and appreciate the quality of all the staff.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All carers or helpers coming to my home, have been most helpful and friendly.
All phone calls to the office have been met by everyone being helpful and friendly - even changing date or time when assistance needed. Any query is dealt with immediately in a friendly way.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Mum and I are very happy with the care she receives from Risborough Carers. Mum has had a couple of health problems this month and messages have been relayed to me from the carer via the office. Mum looks forward to their visits and has complete trust in her regular carer. She is well looked after and I feel confident too.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was extremely impressed by the care that my partner received. I could not have wished for anything better. It meant that I had such confidence in the care and personal attention that he received, each time the Carers arrived, always so promptly. It was good to know who was due to arrive. The Carers also ensured that I was alright and gave time to reassure me. I would not hesitate to recommend Risborough Carers to anyone needing care.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Since 2014, carers helped me to look after my husband with care and compassion. They have always supported me with kindness and understanding.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All carers are friendly and local so they can talk about local matters which is important to my mother. Also, the support they give is excellent. The cleaning is also excellent value for money and completed to a high standard.

How likely would you be to recommend Risborough Carers Ltd? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

For 3 years, I have experienced 100% care from this company. Carers are very pleasant, understanding and always helpful. Recommendations for this company are very high. I could not do without them.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My next of kin comments that she has a good relationship with all the carers, and is very happy with everything they do for her.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

In my opinion, I think the carers do all that they can do. They are all good at their jobs and are very good to me.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Above all one particular carer is excellent:
He alone is worth the fee.
The office staff all helpful and informative.
All carers are friendly but in terms of hard work and common sense as before, my mum's carer is above and beyond.

How likely would you be to recommend Risborough Carers Ltd? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My mother is in a retirement flat and needed assistance, a few years ago.
I approached Risborough Carers.
From the beginning, with a visit from a senior member of the group who came to our home to assess her needs, to telephone calls to the office, help and advice all has been very good.
My mother is nearly 96, registered blind and has poor memory and mobility.
The wonderful staff which my mother is so pleased to see every morning have allowed her to live independently and to remain in her own home. It has also given me peace of mind.
Thank you, Risborough Carers.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Risborough Carers are a well established, friendly company with a lot of experience caring for the elderly. They play a vital role, giving support to those who need it, allowing them to stay as long as possible in their own homes.They have a lot of respect from the local community.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father was a client of Risborough Carers for approximately 18 months before he had to make the move into permanent residential care.
During this time he was extremely well looked after by all the carers visiting him.
Everyone knew him and the service provided was very friendly and caring which is exactly what we had hoped for.
All the members of staff we had contact with were very professional and went above and beyond the call of duty to make sure that he was well looked after.
I would not hesitate in recommending them to anyone and feel that we were very lucky to have them in the local area.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The staff are very courteous, caring and helpful.
Always try to arrive on time.
Responds to emergencies within the home.
Willing to provide helpful suggestions.
Sometimes they agreed to reply to queries from our neighbours
Often they responded professionally to District Nursing Team and to G.Ps requests.
Also, help with medication administrations.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My Mother was terminally ill, bravely and stoically wishing to remain independent for as long as possible. The Risborough Carers Team carefully listened to her requirements and challenges. There was something very special about the way that they helped. At the time the family were all wrestling with 'how do we do this, how do we help make things the best they can be?'. Someone at the Risborough Carers Team had said to me 'Ask, we can provide everything you need'. That's what they did. But there was much more, they helped us know what to ask for. Then they went to work and delivered. It was very comforting to see things quietly coming together. They were practical, so caring, they preserved my mother's dignity, lifted her spirit and were all just lovely. Nothing was a problem or too much trouble for them. As a family, we were very grateful for such kind support.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

A very friendly Company to deal with, having cared for both my mother and mother in law, I would have no hesitation in recommending them. The carers really got to know both and understood what was required, you read a lot of negative comments about carers but I felt quite confident that the carers employed, were honest and trustworthy and really cared for my loved ones.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Risborough Carers have been supporting Mum for just over a year now - since Dad died. They have proved to be excellent - Mum needs minimal support - light housework with a friendly face. Both my brother and I live at a distance and while we visit Mum very regularly for us it provides real peace of mind to know that someone is seeing Mum on a daily basis. Risborough carers have been excellent at keeping in touch with us so we know that if there are problems we can rely on them to do the right thing including getting in touch with the Doctor if necessary. The carers themselves are lovely - very friendly and helpful. The service is flexible - Mum has quite a busy social life and we've made some changes to the care pattern at times - this has been handled well. All in all a great service!

How likely would you be to recommend Risborough Carers Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

The care provided for my mother was excellent. The service was totally reliable and someone always attended at the correct time. She needed help at meal times and the carers took the time to have a chat while they prepared her meal. As a result, she spoke of them as her friends and enjoyed their company. The service tried as much as possible to offer continuity of carers which made it much easier for mum and for me. They always completed a log of their visit and I frequently used this to communicate messages back. They were completely honest, trustworthy and kind and gave me great peace of mind to know that someone was visiting throughout the day.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My friend is disabled but has a good sense of humour and loves company. He is psychologically vulnerable and has poor balance and co-ordination, so he lives in his wheelchairs and could easily become isolated. His carers provide for his basic needs (cooking, hygiene etc) but also very much appear to enjoy his company and thereby boost his confidence and quality of life.

Maybe it's easy for my friend but I'm impressed by the personal interest and attention shown by his carers, and the flexibility and concern of their management. I have no criticisms and would confidently recommend Risborough Carers.

How likely would you be to recommend Risborough Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

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Awards / Recognitions

November 2015

Dignity in Care 2015

Recipient: Risborough Carers Ltd

Date: Tuesday 03 Nov 2015

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