Care At Home has been providing a care service for over 30 years across South London and Surrey.
The Care at Home service offers the opportunity for family members to have regular breaks or 'time out' from their caring responsibilities. Each break is for at least two hours, ensuring there is enough time to meet friends, go shopping, carry out errands or simply time to relax. Safe in the knowledge that the person being cared for is being looked after at home.
Highly trained care staff carry out a range of tasks to suit each client's need. This includes personal care, such as bathing, toileting and administering medication. Also companionship, which involves general conversation, or taking the cared for person out. They are able to prepare and cook meals if needed.
Each service user is treated with dignity and respect. The first step is a meeting in the service users own home with one of the senior care staff. Each service user is matched with a best fit care worker to meet their needs.
Owner : Help for Carers
Person in charge: Stefan Kuchar (Chief Executive)
Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)
Registered Charity Number: 1027026
Provides Carers directly to the general public: Yes
Number of Carers: 66
Fees Guide: Up to £19.90 per hour
Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Care At Home (Help for Carers): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Care At Home (Help for Carers) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Care At Home (Help for Carers) in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.503 for Care At Home (Help for Carers) is calculated as follows: ( (98 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 153 Ratings = 4.503
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Care At Home (Help for Carers) is based on 11 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Care At Home (Help for Carers) has a Review Score of 9.5 (9.503) from 26 Reviews
Review submitted from a Postal Card by G B (Wife of Client) on Wednesday 7 March 2018. Relates to February 2018.
Help For Carers have been a great help giving me free time for myself and shopping etc. The carers have always been very good and kind and attentive to my husband and I am able to trust them to care for my husband if I am out.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 08 Mar 2018:
Thank you for sharing your experience of our care service.
Review submitted from a Postal Card by L C (Client) on Wednesday 7 March 2018. Relates to February 2018.
Very good service all round.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Review submitted from a Postal Card by S P (Wife of Client) on Friday 23 February 2018. Relates to February 2018.
Excellent carer(s) feel safe leaving my husband. Office staff are very helpful and friendly. Carers are always punctual and friendly.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Avril Doyle, Head of Care services at Care At Home (Help for Carers) responded to this review on 23 Feb 2018:
Thank you for your positive feedback.
Review submitted from a Postal Card by Hayley B (Client) on Friday 16 February 2018. Relates to January 2018.
I have two kids with severe learning difficulties (autism and Mosaic Down Syndrome). My carers have been coming to me for six years and have been a total asset. My kids were 9/10 (now 14/15) so they've been here through them becoming teenagers. Both carers are reliable, knowledgeable, caring, loving, trustworthy. I couldn't have asked for better people. They have made a big impact on my whole family. My husband and I included and we can't appreciate the service more than we do. Highly recommended. Their spending time and helping me physically and emotionally has improved my life.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 16 Feb 2018:
Thanks for such a wonderful review. I know our staff appreciate the feedback.
Review submitted from a Postal Card by J B (Daughter of Client) on Thursday 15 February 2018.
Care At Home are very helpful and the lady who cares for my dad is very friendly, caring and respects both my mum and dad. It makes a very sad time at least a little bit easier.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Avril Doyle, Head of Care services at Care At Home (Help for Carers) responded to this review on 23 Feb 2018:
Thank you for your positive feedback.
Review submitted from a Postal Card by S M (Daughter of Client) on Wednesday 14 February 2018. Relates to January 2018.
Leaving my father in the hands of the carer, enabled me to have some time off, knowing he is safe and well looked after.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Review submitted from a Postal Card by E S (Client) on Wednesday 14 February 2018. Relates to January 2018.
I am very happy with this service.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Review submitted from a Postal Card by M K (Client) on Wednesday 14 February 2018. Relates to January 2018.
I am perfectly happy with the service that is being provided - very satisfied indeed. I have personally benefited from the hours for relaxation.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 14 Feb 2018:
Thank you for your kind feedback.
Review submitted from a Postal Card by William W (Client) on Thursday 8 February 2018. Relates to January 2018.
We receive reliable and sympathetic care of a high professional standard.
Very satisfied.
How likely would you be to recommend Care At Home (Help for Carers)? Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 08 Feb 2018:
Thank you for your kind feedback.
Review submitted from a Website Submission by Linda W (Client) on Wednesday 7 February 2018. Relates to September 2017.
Because of a particularly dishonest carer who was with mum for a very short period of time, my feedback is very, very negative. This carer took advantage of my mum who is bedbound and always asleep. Whilst this carer was very rude, the carer was left alone in my home while I was at work. She was instructed not to venture through the cupboards or any of the other rooms. This was completely ignored. Due to the restrictions of the reviews policy content standards, I am unable to give a true and honest review. When I requested to meet this carer the request was not granted and I was given a very feeble excuse. I had to insist that the managers visit my home for a meeting and they would not let the carer attend.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Unlikely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 28 Feb 2018:
As far as the management of our company is concerned we have dealt with this matter fully by conducting a thorough investigation of the allegations. This has been carried out in line with our complaints procedure. It’s part of our policy not to comment on confidential matters.
Review submitted from a Postal Card by Patrick D (Client) on Tuesday 23 May 2017. Relates to February 2017.
It was a good review.
How likely would you be to recommend Care At Home (Help for Carers)? Likely
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Review submitted from a Postal Card by T A (Client) on Tuesday 25 April 2017. Relates to April 2017.
The care service provided suits with our needs very well and is good to know that should circumstances change help is a short phone call away.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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stefan kuchar, chief executive at Care At Home (Help for Carers) responded to this review on 25 Apr 2017:
Thank you for your kind review.
Review submitted from a Postal Card by J G (Wife of Client) on Wednesday 14 September 2016. Relates to September 2016.
We have been very pleased with the service provided. The carers have been punctual, caring and efficient.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 14 Sep 2016:
I'm glad you are satisfied with the carer service, thank you.
Review submitted from a Postal Card by I S (Client) on Thursday 25 August 2016. Relates to August 2016.
We have been very pleased with all our contacts with Help for Carers, especially the consistency and character of the carer who comes to us.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, CEO at Care At Home (Help for Carers) responded to this review on 25 Aug 2016:
Thank you for your support and kind words.
Review submitted from a Postal Card by K D (Daughter of Client) on Friday 5 August 2016. Relates to July 2016.
Help for Carers have been a life line for my brother who is my father's main carer and myself. The care workers who visit dad are kind, patient and experienced. We trust them completely. In addition the support and gentle understanding of the admin staff has been so welcome. They have helped make a very difficult situation a little easier and every little thing mean so much.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, chief Executive at Care At Home (Help for Carers) responded to this review on 05 Aug 2016:
Thank you for your kind words. We are glad to be able to serve you and your family.
Review submitted from a Postal Card by Clarito A (Wife of Client) on Monday 25 July 2016. Relates to July 2016.
I think the service is excellent.
How likely would you be to recommend Care At Home (Help for Carers)? Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 25 Jul 2016:
We are so glad you feel we are doing such a good job for you! Thank you.
Review submitted from a Postal Card by Donald W (Client) on Thursday 21 July 2016. Relates to June 2016.
I have always been happy and satisfied with the service provided to me.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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stefan kuchar, chief executive at Care At Home (Help for Carers) responded to this review on 21 Jul 2016:
We are very pleased that you are happy with your Homecare service. Thank you.
Review submitted from a Postal Card by Dave (Son of Client) on Wednesday 27 April 2016. Relates to February 2016.
Very reliable, very polite and amenable, happy to do whatever is required and use own initiative to see what is required.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 27 Apr 2016:
Hi Dave, thank you for your valuable feedback which I appreciate. Im glad to hear you're satisfied with the service we provide for you.
Review submitted from a Postal Card by R M (Daughter of Client) on Tuesday 29 March 2016. Relates to December 2015.
Some of the staff are excellent, however some are a huge let down to the company. When staff are off, no cover is found causing irreparable hardship.
How likely would you be to recommend Care At Home (Help for Carers)? Unlikely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 12 Apr 2016:
Thank you for your feedback which we value. We appreciate that you have been a loyal client with us since 2003. We are sorry that you do not feel that we have served you effectively. However, after the recent phone conversation you have had with our head of care, we hope your concerns have been fully addressed.
Review submitted from a Postal Card by Sue (Wife of Client) on Tuesday 19 January 2016. Relates to December 2015.
It's nice to know that my husband has bonded with his carer. She takes him out in his wheelchair, weather permitting. They usually go to the shops as he loves shopping. He really looks forward to her coming and him going out. He usually buys flowers for her and for me, his wife. She is also easy to talk with and gives me useful advice. It's nice to know he is looked after and I need not worry about him.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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stefan kuchar, chief executive at Care At Home (Help for Carers) responded to this review on 12 Apr 2016:
Dear Jennifer
Thank you for your valuable feedback which we appreciate . We are delighted that we make a difference in your life.
Review submitted from a Postal Card by A F (Husband of Client) on Monday 18 January 2016. Relates to December 2015.
From time to time I have dealings with the "office". The phone is picked up promptly. My issues are normally quickly and always accurately resolved. I would rate the office organisation structure highly. My wife has one regular carer. This lady is accepted by my wife - the most important factor of Crossroads. I ask her to do very little but keep my wife safe and secure, assist her to the toilet and prepare a little light lunch. These tasks she performs entirely satisfactorily. I am pleased with and grateful for the care my wife is given.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 12 Apr 2016:
Dear Sue,
Thank you for your valuable feedback which we appreciate. We look forward to supporting you in the future.
Review submitted from a Postal Card by Carmen (Aunt of Client) on Monday 18 January 2016. Relates to December 2015.
I am an elderly lady (85) and have a niece who I live with who has severe MS and Crossroads have supplied me with invaluable help so I can go to my own appointments knowing everything is OK back home. The help they provide has given me a better quality of life.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 12 Apr 2016:
Dear Alan
Thank you for your valuable feedback which we appreciate. We are pleased that you feel our office is responsive and effective.
All the best.
Review submitted from a Postal Card by Sue C (Mother of Client) on Friday 15 January 2016.
South Thames Crossroads provides three hours respite care for us on a Friday evening. Their staff are reliable, same person every week, are dedicated highly trained. Our daughter is autistic and we can leave her in the knowledge that she is safe and motivated. I would recommend Crossroads care to anyone.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 12 Apr 2016:
Dear Sue, thank you for your kind review which we value. We are so pleased that you are happy with the service that you receive from us.
Stefan
Review submitted from a Postal Card by C M (Husband of Client) on Thursday 14 January 2016. Relates to December 2015.
I have been very pleased to have had assistance from Crossroads. Administratively they have been efficient and helpful and I have been able to benefit from this. One carer who came to us (3 hours per week) was extremely efficient. Since her departure (as a carer) one long-term carer has been adequate, and one (who attended only once) was below standard), which I reported to Crossroads. Very pleasant but in my view not suitable for the task.
How likely would you be to recommend Care At Home (Help for Carers)? Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 12 Apr 2016:
Hi Colin, thank you for your feedback. We are delighted that you clearly value the service we provide for you.
Review submitted from a Postal Card by C R (Daughter of Client) on Thursday 14 January 2016. Relates to December 2015.
Thank you always for your help. Our dear carer is a really nice person. Very good with my mum. Nothing is too much trouble for her.
How likely would you be to recommend Care At Home (Help for Carers)? Extremely Likely
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Review submitted from a Postal Card by H C (Daughter of Client) on Thursday 14 January 2016. Relates to December 2015.
The carers always arrive promptly and are kind and helpful to my mother, treating her with patience and concern. I feel confident to go out shopping and leaving them to care for her in my absence. In minor emergencies (eg. cut leg) they have coped well.
How likely would you be to recommend Care At Home (Help for Carers)? Likely
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Stefan Kuchar, Chief Executive at Care At Home (Help for Carers) responded to this review on 12 Apr 2016:
Dear Christine
Thank you for your feedback which we value. We are so pleased to hear that you and your mum get the support you both need.
August 2015
Job Title: Head of Care
Joined: 2008
Description:
Avril Doyle is the Head of Care Services and has over eight years experience working in the health and social care field. She is the Registered Manager of the Care Quality Commission regulated respite care services.
Job Title: Chief Executive
Joined: 2014
Description:
Stefan Kuchar is passionate about delivering excellent care service to people who look after their loved ones with health and social care needs. He has transformed the organisation to be more responsive to customer needs.
A recent customer survey revealed that 90% of our customers are satisfied with the service we deliver. Additionally, 90% of our care support worker said that they are satisfied with the service they do.