Totally Living Care

Barbara Highman has been a director at Totally Living Care Ltd since August 2015. Barbara has a wealth of experience and knowledge of looking after customers in their own homes for over 30 years. She was recently the manager of a local domiciliary care agency looking after over 100 customers. She is a recognised ‘Care Ambassador’ who sits on a panel ensuring that all agencies look at ‘Best Practice’ for its customers. She is also a dementia champion. Barbara is a trainer and assessor; it is anticipated that this will take Totally Living Care to another level in its care for its customers. Barbara's ethos is promoting ‘the best care available at an affordable price’.

Jake started with Totally Living Care in June 2017 as a part-time Administrator whilst studying at the local college, where he achieved his Level 2 and Level 3 in Health and Social Care. In 2018 Jake finished college and became a full-time Administrator who would deal with social service, assess new packages of care and also deal with other healthcare professionals.

In 2019, Jake became Totally Living Care's Care Co-Ordinator. This meant he was responsible for making sure our clients' care package met their individual needs and also ensured the smooth running of the day-to-day business, Jake also had the responsibility of supervising co-coordinating and supporting our amazing carers.

Jake has been recently promoted to Totally Living Care's Registered Manager who is now responsible for the smooth running of the day-to-day business, supporting the senior and care staff whilst working in the community, communicating with families, healthcare professionals, local authorities and nursing teams. Jake is now a Totally Living Care Nominated Individual.

Lucy started with Totally Living Care in January 2017 as a part-time Administrator. Very soon after she started, Lucy became our full-time Administrator and worked closely alongside Jake. Lucy achieved her Level 2 in Business and Administration in 2018 and hasn't stopped since.

In 2019, Lucy became our Finance Administrator and is always here to answer any queries about finance or billing. Over the years, Lucy has developed a keen understanding of finance within the Health and Social Care sector and has gained a much-needed understanding of working alongside local councils & local CCGs.

Lucy works alongside Barbara, who is our finance director/co-owner.

Sarah has been working at Totally Living Care for many years! Sarah was promoted to Senior Carer in 2018 which involved supporting our amazing care staff when working in the community and outside of office hours and at weekends, Sarah then moved up to becoming our Care Administrator in 2023 working as part of the office team a couple of days a week as well as conducting care visits. In January 2025 Sarah recently got promoted to our Care Lead, Sarah now works alongside Jake our registered manager and also supports our Home Care Workers out in the community!

Katie has been working with Totally Living Care for many years and has grown into a brilliant Senior Carer. She is responsible for supporting our carers when working in the community outside of office hours and on the weekends. Katie is also responsible for conducting observations on our carers to make sure that they are providing our clients with the best care.

She has recently become our Live-in Care Support, who is responsible for attending handovers, supervision and observations on our team of Live-in Carers.

Karen has been working for Totally Living Care Limited since 2015, Karen started with us as Senior Carer and has worked her way up to our Training & Recruitment Manager! Karen has a passion for training and has always been supportive to all our staff on improving their skills and qualifications.

Fi joined TLC in 2018. She has a vast amount of experience working in the health and social care sector. Fi has the responsibility of organising and scheduling staff on their weekly rotas, and making sure that all clients receive their calls at their allocated times and days. She has recently been promoted to our Fire Marshall, which involves being compliant with fire procedures.

Harriet has been working with Totally Living Care since 2018. She studied Health and Social Care at college, where she achieved her Level 2 and Level 3. Harriet left college and started working as a Home Care Worker, and has recently been promoted to our Marketing Assistant and is now responsible for managing our social media presence and updating our website! She also works with our wonderful clients and carers in the community.