TLC Homecare Ltd

Maple Estate, Maple House, Stocks Lane, Barnsley S75 2BL

TLC Homecare Ltd
TLC Homecare Ltd
TLC Homecare Ltd

TLC Homecare Ltd's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

They have recently launched their new 'Vision & Values' scheme which they are in the process of embedding to help them in their mission to 'provide a service to be proud of' at all times.

Service can include respite care whilst a family member or main carer goes out, supported living and help for adults with a learning disabilities, while care workers are also trained in dementia care as well as much more by their committed training team.

All services are carried out in a person-centred manner and the provider values its community reputation for quality. Professionals work to outcome-focused goals and maximise choice, control and independennce with each client.

Group : Optimo Care Group

Person in charge: Narbir Virk (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 220

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on TLC Homecare Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.2 TLC Homecare Ltd has a Review Score of 9.2 (9.205)

The Review Score of 9.2 (maximum of 10) for TLC Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for TLC Homecare Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.205 for TLC Homecare Ltd is calculated as follows: ( (11 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 44 Ratings = 4.205

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for TLC Homecare Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend TLC Homecare Ltd?

  • Extremely LIKELY
    4
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to TLC Homecare Ltd

  • Client / Service User
    6
  • Husband of Client/Service User
    2

Very pleased with your service.

How likely would you be to recommend TLC Homecare Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Elaine Bradley-Smith, Employee Engagement & Communications Officer at TLC Homecare Ltd responded to this review on 20 Jun 2017:

We are happy that you are very pleased with your service and thank you for taking the time to complete a review. We take all feedback (both positive and negative) very seriously to help us improve our services even further. Thanks again for the feedback received. Thankyou.

Just to let you know that all the carers that come and see me are really good. There is one that stands out and is very caring. I am grateful to all the carers.

How likely would you be to recommend TLC Homecare Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Elaine Bradley-Smith, Employee Engagement & Communications Officer at TLC Homecare Ltd responded to this review on 15 Jun 2017:

Thank you for your kind comments, we really appreciate your time taken to complete your review. We appreciate all feedback received to help us improve even further moving forwards.

Always on time, very reliable, good care and attention.

How likely would you be to recommend TLC Homecare Ltd? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Elaine Bradley-Smith, Employee Engagement & Communications Officer at TLC Homecare Ltd responded to this review on 10 Jun 2017:

Many thanks for your comments. We take all feedback seriously (both positive and negative) to help us improve our services even further moving forwards. Thanks for taking the time to give us your feedback.

TLC provided a 1 hour care package. They sent a very pleasant lady to relieve me of caring for my wife. The lady kept my wife company so I could go out for a break and do the shopping and not forgetting the showering of my wife.

How likely would you be to recommend TLC Homecare Ltd? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Elaine Bradley-Smith, Employee Engagement Officer at TLC Homecare Ltd responded to this review on 09 Jun 2017:

Thank you for your lovely comments. We really appreciate all feedback received and thank you for taking the time to let us know you are happy with the service we have provided. We pass all compliments on to our care workers to help acknowledge their hard work. Thank you.

Carer visits morning and evening to cream my lower legs and feet and apply support knee stockings.
I am not able to do this task myself.

How likely would you be to recommend TLC Homecare Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Elaine Bradley-Smith, Employee Engagement & Communications Officer at TLC Homecare Ltd responded to this review on 10 Jun 2017:

Many thanks for taking the time to forward your feedback. We appreciate all comments received and take both positive and negative feedback very seriously to assist us in improving our services even further. Thank you.

I would like to say thank you to all the people from TLC Rotherham who looked after me when I was recovering from my hip replacement operation, with a special mention to my carer, she is a star and I miss her. I didn't realise she would be stopped so abruptly and regret not having had the chance to say goodbye.

How likely would you be to recommend TLC Homecare Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Elaine Bradley-Smith, Employee Engagement & Communications Officer at TLC Homecare Ltd responded to this review on 19 Jun 2017:

We really appreciate your comments and take all feedback (both positive and negative) very seriously, to help us continue to improve our services even further in the future. Thank you for the fabulous feedback you gave, your comments will be fed back to the care worker who provided your service accordingly. We do take on board the comments you made around your service ending abruptly, however, due to the nature of them, we are asked to end some shorter term packages of care almost as quickly as they began (such as where we are asked to provide support whilst someone recovers from an illness for example), and therefore receive no prior notice ourselves. Please rest assured that moving forwards, where this may be the case, we will do our best to ensure that our service users expectations are set accordingly. We are sorry for any inconvenience this may have caused.

The carers work very well and with a smile on their faces but they seem to be in a hurry. Morning call is 15mins, the two calls during the day only 3mins, in the evening about 10mins. I do not know what the correct times should be.

How likely would you be to recommend TLC Homecare Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Elaine Bradley-Smith, Employee Engagement & Communications Officer at TLC Homecare Ltd responded to this review on 19 Jun 2017:

We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You provided us with some really lovely feedback relating to our care workers ‘working very well with a smile on their faces’. This was great to hear and will be passed on to the care workers involved to ensure they receive acknowledgement of all their hard work.
I’m sorry you feel that visits are rushed. Care workers are paid for travel time between visits so you should never feel that your service is being rushed. We will review your visits and the care workers' rounds to ensure there is sufficient time allocated to meet your needs and for care workers to travel between visits.
We thank you sincerely for taking the time to provide your feedback, please do not hesitate to get in touch if there’s anything else you’d like to discuss in the future, we will be more than happy to try and help.

The carers provide an excellent service. They are always friendly. They are helpful, always have a talk and laugh with me.
I am extremely satisfied with the care I receive.

How likely would you be to recommend TLC Homecare Ltd? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Elaine Bradley-Smith, Employee Engagement Officer at TLC Homecare Ltd responded to this review on 09 Jun 2017:

Thank you for your kind comments. We really appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some really positive feedback, all compliments will be passed on to our care workers respectively. Thanks again, for your time taken to provide us with this important feedback.

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