WarrenCare Ltd are passionate about delivering skilled care which is carried out in a person-centred manner. Care workers are skilled in achieving positive outcomes, supporting choice and embedding this within their service to support them in their mission to 'provide a service to be proud of' at all times. This is part of their new 'Vision & Values' scheme which they have recently introduced throughout the organisation.
Service can also include respite care whilst a family member or main carer goes out, supported living and help for adults with a learning disabilities, whilst care workers are also trained in dementia care as well as much more, by their committed training team.
WarrenCare are proud to support people to live in their own homes for longer and can provide a full range of home care services.
There has been a strong focus on employing a quality workforce and equipping them to achieve high standards, with the provider being open to sector innovation and improvements where they can be found and which they can instil within their services to assist in benefiting clients.
Group : Optimo Care Group
Person in charge: Michelle Francis (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 250
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on WarrenCare Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
WarrenCare Ltd has a Review Score of 9.6 (9.611)
The Review Score of 9.6 (maximum of 10) for WarrenCare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for WarrenCare Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.611 for WarrenCare Ltd is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.611
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for WarrenCare Ltd is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Milly H (Client) on Wednesday 9 August 2017.
I don't need 200 words to say what I need. Fantastic. All my lovely ladies have been wonderful, cheerful, it's wonderful to hear their lovely good morning mill and always so pleasant and helpful especially the angel who comes 4 times a week. These lovely friends are worth their weight in gold. Thank you for them and WarrenCare Ltd God Bless all of you.
How likely would you be to recommend WarrenCare Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Margaret B (Client) on Wednesday 9 August 2017. Relates to August 2017.
Well satisfied.
How likely would you be to recommend WarrenCare Ltd? Likely
Overall Standard: Good
Staff: Excellent
Care / Support: Good
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by B B (Client) on Tuesday 25 July 2017. Relates to July 2017.
Very pleased with my care. Found the ladies very helpful and kind.
How likely would you be to recommend WarrenCare Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Marlene T (Client) on Tuesday 27 June 2017. Relates to June 2017.
Coming late, could you not phone clients to let them know that they will be seen later than usual? I don't thnk it's fair to people, my time is 10:30 - 11:30 not 11 - 11:15. You have everyone's phone numbers, it would be nice to be told.
How likely would you be to recommend WarrenCare Ltd? Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Satisfactory
Elaine Bradley-Smith, Employee Engagement & Communications Officer at WarrenCare Ltd responded to this review on 12 Jul 2017:
Thank you for taking the time to review us, we really appreciate all feedback received, (both positive and negative), as it helps us to develop our services even further in the future. You gave us some really positive ratings but mention not being told if your care worker was running later than usual. Please be reassured that delivering a timely service is of the utmost importance to us and wherever possible we do let our service users know if their care worker will arrive later than the usual time.
We are sorry if you weren't informed of any of your calls being delayed and send our sincere apologies for any inconvenience caused. We have also taken on board the comments you made and will remind all of our staff to ensure they let us know if they are running later than usual, this will enable us to keep our service users more informed.
Please do get in touch with your local office if you have any particular concerns to allow us to investigate further. Thanks again for submitting your review.
Review submitted from a Postal Card by Barbara B (Client) on Friday 23 June 2017. Relates to June 2017.
Very pleasant, explained everything. Very polite.
How likely would you be to recommend WarrenCare Ltd? Extremely Likely
Overall Standard: Good
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Good
Value for Money: Good
Elaine Bradley-Smith, Employee Engagement & Communications Officer at WarrenCare Ltd responded to this review on 26 Jun 2017:
Thankyou for taking the time to submit a review. We take all feedback (both positive & negative) very seriously as this assists us to improve our services even further moving forwards. Thanks again for the really positive feedback you gave us, we really appreciate your comments.
Review submitted from a Postal Card by E L (Wife of Client) on Friday 19 May 2017. Relates to May 2017.
The service provided is very good and administered with care, smiles and dignity.
An improvement to the service would be if a copy of the proposed roster was sent to the service user/family each week. My husband always gets anxious waiting to see who will turn up. This could have to be changed to accommodate emergencies but it would help a lot.
How likely would you be to recommend WarrenCare Ltd? Extremely Likely
Overall Standard: Good
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Elaine Bradley-Smith, Employee Engagement & Communications Officer at WarrenCare Ltd responded to this review on 15 Jun 2017:
Thank you for your feedback, we take all feedback received (both positive & negative), very seriously to assist in improving our services even further moving forwards. Any compliments are passed on to our care & support workers. We have taken on board the point you raised about receiving a roster and have arranged for one to be sent to you weekly and hope this helps alleviate any anxiety your husband may suffer. Once again, thank you for taking the time to provide your feedback and please don't hesitate to get in touch with our office if there's anything you would like to discuss in the future. Thank you.
