Choices Homecare (Bootle)

Switch House, Northern Perimeter Road, Bootle L30 7PT
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8.0 44 Reviews
  • Choices Homecare (Bootle), Bootle
Formally known as WarrenCare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of), and are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out (or other), assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia, or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.
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Care Provided by Choices Homecare (Bootle)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We tailor a unique quote (person centered and obligation free) for each of our clients individually.


If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


Contact us and we will tailor a quote to your individual needs.


Check out our website for more details about the services we can provide

Contact Choices Homecare (Bootle) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Choices Homecare (Bootle) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Amanda Holden (Registered Manager)

Choices Homecare (Bootle) Reviews (44)

8.0

Choices Homecare (Bootle) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Choices Homecare (Bootle) has 44 reviews.

Overall Experience
  • 21
  • 14
  • 6
  • 2
  • 1
Date Published
  • 44
  • 0
  • 0
  • 1
  • 43
Reviewer Connection to Choices Homecare (Bootle)
  • 19
  • 11
  • 7
  • 3
  • 2
  • 1
  • 1
Total of 44, showing 1-20
Review from Jayne W (Client) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very welcoming and friendly and supportive and understanding. And I feel safe and comfortable with the staff. My support worker is very funny and I look forward to seeing her. Warren Care are a great company, only been with them since 6th November 2023. Love my support worker she's a superstar.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we really appreciate all feedback received, both positive and negative, to assist us with future improvements. We are so pleased that you find our…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen L (Mother of Client) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son's carer is always punctual. She is pleasant and understanding. She is willing to accommodate my son at short notice. She is approachable and nothing is too much trouble.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review. We really appreciate all feedback received and are very pleased that you're happy with the service we provide to your son. Please rest assured…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah R (Client) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care, support and maintaining Mum's dignity. However, the early morning call is very late at 10:30 each day. Mum wants to attend a day centre as she wants the companionship, but although I have been asking for months even for just one morning, I am told there is no availability to
accommodate this request. Disappointing as I know Mum would benefit very much from this. Happy to discuss.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative), to assist us in improving our services in the future. We're really pleased that you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A M (Mother of Client) assisted by family/friend published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had one of your staff come to do a review for our son. This person promised us he would do everything possible to improve our situation and be contacting us within three weeks. When we heard nothing we contacted WarrenCare, we were told this person had left weeks before. First of all, I think such
behaviour is disgusting and disgraceful and secondly why wasn't any of this checked at the time.
I repeat, very good care workers, wish I could say the same for the confusion in the office.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future. We're really pleased…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S L (Daughter of Client) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent. Treated dad with dignity, and respect and are extremely friendly. Dad was very against carers but the main carers he has have made the transition extremely easy. He is now very comfortable and accepts the help. Two members of staff in particular have been a godsend in helping
with dad's hygiene issues due to dementia, they have lifted a huge weight.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to review us through Homecare.co.uk. We really appreciate your feedback and are so pleased that you find our staff excellent and that your dad is now very comfortable…read more
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  • Treated with Dignity
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Review from Elizabeth B (Client) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home care service satisfactory and the carers pleasant and helpful.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we appreciate all feedback received (both positive & negative) to assist us in improving our services further in the future. We are pleased that…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith H (Daughter of Client) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of your carers work above and beyond their requirements. They treat my father with respect, love and friendliness. My only reservation is the staff shortage, which needs addressing.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us with future improvements. We are so pleased to hear…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P F (Mother of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally happy with service provider, although there have been occasions in the past when they were unable to offer support through short staffing/staff absence, their communication over any changes has improved. Extremely satisfied with care worker who has developed a friendly, supportive yet professional
relationship with service user and family.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future We are…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patrick R (Client) published on 13 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service provided.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for completing your review and for the fabulous feedback received. We really appreciate all feedback (both positive and negative), to assist us in improving our services further in the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol C (Daughter of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot express our gratitude for the exceptional care our mother received from all the Warren Care staff, who looked after her and made her as comfortable as possible, during what were sadly, the last weeks of her life. Also, the advice, kindness and support we, as a family, received was invaluable.
Thank you all so much, you are very special and a credit to the caring profession.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to complete a review. We really appreciate all feedback received (both positive and negative) to assist us in making future improvements. Thanks again for the kind…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter M (Son of Client) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good. Cannot go to excellent as 1) a few occasions found commode had not been emptied. 2) Timekeeping tended to be haphazard and detrimental to Mother's care - on 4 hourly medication. A number of occasions, morning carer came e.g. 9.30. Lunch carer came 12.30. As 4 hours had not elapsed, no
further medication given by carer in the diary. Result Mother in pain during the afternoon until teatime carer came. The final visit of the day came a few hours later and the same occurred. No medication for the night as 4 hours not elapsed. 3) One occasion I was there, tea time carer came. A young girl, probably early 20's. Mother asked for a sandwich and a cup of tea. Carer did not know how to make a simple sandwich. Actually made it myself!! Otherwise most carers excellent and caring. Pity let down as above.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review. We take all feedback very seriously to assist us to improve our services in the future. We've tried to identify your Mum on our systems, to enable…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R W (Granddaughter of Client) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good staff, good service professional office and care staff.
Friendly and reliable.
Punctual / or will call to let you know.
Understand the needs of the client.
Always willing to help and listen.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received to enable us to continue improving our services as we move into the future. Your comments will…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Daughter of Client) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole, we are fairly satisfied with the service provided. However, there are some issues which need addressing.
1/ On three separate occasions a carer hasn't attended my mothers call - lunch, tea and bed.
2/ Sometimes she gets lunch and then two hours later she is expected to eat an evening
meal.
3/ One of the carers makes my mum very jittery and anxious.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to assist us in improving our services as we move into the future. We are glad you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L F (Client) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfactory.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we really appreciate all feedback received to support continual improvement of our services. Thanks again for the feedback received.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marie H (Client) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff and service. Carers are pleasant and professional - always a pleasure to see them. Would prefer continuity of care if possible instead of a variety of carers. The regular carers know my routine and where to find what I need. Overall I'm grateful for the service. Thank you all very much.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to support us to continually improve our services even further as we move into the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathleen W (Mother of Client) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Office staff tell lies (certain people) and cover up for each other. When care staff are sick or on holiday, the office staff never have a rota or skeleton staff to cover. I don't know how to cope at this time or situation. They are sometimes rude when it's their fault and they blame the care staff.
When they are sweet to you on the phone, you know it's bad news or a problem has occurred. If this isn't sorted, you will lose staff (some you have had over the years) and all the excellent care staff just couldn't take the stress.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Many thanks for taking the time to complete your review, we really appreciate all feedback received, (both positive and negative) to allow us to continue improving our services in the future. We are…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret B (Client) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am very pleased with the service provided and with the friendly manner of the girls giving the service.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
Thank you for taking the time to submit your review to Homecare.co.uk. We really appreciate all feedback received, (both positive and negative), to support us in continuing to improve the services we…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark G (Client) assisted by family/friend published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall impression is that care workers are diligent and want to do a good job but that staff members are not enough to cover for sickness or other absence. Management seem to be keen to ensure a good service even under the pressure of resourcing. It would be helpful if there were a formal process
for banking unused hours.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review on Homecare.co.uk. Please rest assured the quality of the service we deliver is of paramount importance to us and we always strive to provide the…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan P (Mother of Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Unfortunately, since one staff member has left, there was no handover. The staff we have presently received have not been well trained in my son's needs.
The staff are frequently late and haven't always informed me of the fact they were going to be late. They haven't been able to use the iPad for my
son's communication needs which is essential.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we really appreciate all comments received (both positive and negative) to help us continue improving our services in the future. We are sorry to…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gail W (Daughter of Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has used your service since March 2018. Throughout the past months, all the carers who have attended my mother have demonstrated a professional, caring and compassionate approach.
Communication between the office and the client sometimes fails. For example, if a carer is running late/held
up then the office should inform the client.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
Thank you for taking the time to submit your review, we really appreciate all comments received (both positive and negative) to help us continue improving our services in the future. We are pleased…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Choices Homecare (Bootle) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Choices Homecare (Bootle) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Bootle) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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Frequently Asked Questions about Choices Homecare (Bootle)

What Type of Services does Choices Homecare (Bootle) offer?

Choices Homecare (Bootle) offers Home Care.

How many Carers does Choices Homecare (Bootle) employ?

Choices Homecare (Bootle) employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Bootle) to verify any information. View our terms and conditions. Choices Homecare (Bootle) has an Enhanced Service - more info.