Choices Homecare (Central Sefton)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative), to assist us in improving our services in the future. We're really pleased that you feel very happy with the care and support your Mum receives from us but are sorry that we still don't have capacity to accommodate her morning visit at an earlier time. Visit times were agreed through social services at the time your Mum's care package commenced and we are really sorry that we still don't have an earlier slot available. Please do feel welcome to stay in touch with our office team, who will be more than happy to adjust this visit to an earlier time should we have availability to be able to do this in the future. Thanks again for your review! Read less

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future. We're really pleased that you are happy with the service our care workers provide and are so sorry you don't feel as happy with our office teams. We apologise if the person left before they were able to deal with the situation but understand that additional care visits have been put in place and that this issue has been resolved since. Should you have any further concerns (or feel this issue still hasn't been fully resolved) moving forwards, please do feel welcome to contact the office as soon as possible and our friendly team will be more than happy to try and help. Thanks again for reviewing us through Homecare.co.uk. Read less

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us with future improvements. We are so pleased to hear that you find our care workers go above and beyond requirements and it's great to hear how you feel they treat your Father. Please rest assured we have a dedicated recruitment team who are working hard to support staffing but from time to time (particularly throughout and following the pandemic), staff can be off work due to sickness (and are still self-isolating when required), however, during these times we do our best to ensure all of our service users still receive the service they so truly deserve. We apologise if at times we have had to make suitable alternative arrangements to ensure your Father continues to receive the standard of care we would expect, please do contact your local office (on your usual number) if ever there's anything you'd like to discuss. Thank you. Read less

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future We are pleased to hear that you are generally happy with the service delivered but do understand, that at times, particularly throughout the coronavirus pandemic, our services may have been affected, and we are sorry for any inconvenience caused. We are really happy that you are extremely satisfied with the service provided by our staff members, and your feedback will be passed on to allow them to receive a 'thank you' for all their hard work. Thanks again for providing your feedback and comments. Read less

Thank you for taking the time to submit your review. We take all feedback very seriously to assist us to improve our services in the future. We've tried to identify your Mum on our systems, to enable us to look into the points you raise but unfortunately, we haven't been able to do this, this time. Please rest assured we do everything we can to ensure a consistent service, and we would urge you to get in touch on the usual office number, to allow us to look into any concerns. Thank you. Read less

Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to assist us in improving our services as we move into the future. We are glad you are fairly satisfied with the service provided but we have been in touch to discuss the comments you make further. From time to time, we do have to send a different care worker due to sickness which may result in them getting to the service user a little later than usual rather than at the preferred time. We do everything we can to keep people informed if this is the case, (this can also be if care workers are delayed at a previous call due to an emergency) but we will always get someone there as soon as we can in these circumstances. We also ensure all service users have up to date person centred care plans in their care files to ensure any new or different care workers have full information to hand to help them familiarise themselves with our service users needs, as quickly as possible and to help them deliver the best possible care they can. Please don't hesitate to get in touch with your local office on the usual telephone number should you have any future queries, we will be more than happy to try and help. Thanks again for submitting a review, please rest assured the needs of our service users is of paramount importance to us and we do value your feedback to assist in continually improving our services - thank you. Read less

Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to support us to continually improve our services even further as we move into the future. Thanks again for your lovely comments, we do wherever possible provide continuity of care but from time to time, due to holidays or sickness etc, we do have to send a different member of staff. If this happens we do all we can to try and ensure our staff are fully aware of what is required and full details of every call are recorded in the service users care plan to help this process be as smooth as possible. Read less

Many thanks for taking the time to complete your review, we really appreciate all feedback received, (both positive and negative) to allow us to continue improving our services in the future. We are really sorry that you feel unhappy with the service provided by our office team, please feel welcome to contact the Registered Manager (by dialling your usual office number), if you would like to discuss your comments further, she will be more than happy to discuss any concerns you may have. Alternatively, you can go back to your social worker who we are sure would be more than happy to facilitate a meeting between yourself and WarrenCare in order to sort out any issues you reference. We hope this helps and thanks again for submitting your review. Read less

Thank you for taking the time to submit your review, we really appreciate all comments received (both positive and negative) to help us continue improving our services in the future. We are sorry to hear that you are unhappy with the level of service received since a change of care workers, please feel welcome to contact the Registered Manager, on the usual office telephone number, who would be more than happy to discuss any concerns with you, or alternatively, you can contact your social worker, who we are sure would be happy to facilitate a meeting between yourself and WarrenCare to assist in resolving the issues you reference. Thanks again for all feedback received. Read less

Thank you for taking the time to submit your review, we really appreciate all comments received (both positive and negative) to help us continue improving our services in the future. We are pleased that you feel all of the care workers who have attended your mother have demonstrated a professional, caring and compassionate approach. However we are sorry that you can sometimes feel unhappy with the level of service received from the office team, please feel welcome to contact the Registered Manager, on the usual office telephone number, who would be more than happy to discuss any concerns with you in order to help resolve any issues identified. Thanks again for all feedback received. Read less