Aisling Care Services Ltd

Unit 24, Springbank Place, Pembrooke Loop Road, Belfast BT17 0YU

Aisling Care Services Ltd work on friendly and compassionate care packages, available for older and vulnerable adults to remain comfortable and as independent as possible within their own homes. The company employ a carefully selected group of carers, are qualified to recognised standards and committed to a vision of supporting individual dignity.

A strong community reputation has been built up through hard work and respect, with a versatile range of care provision that is practised appropriate to how complex or temporary each clients' situation demands. Carers are skilled in the challenges of both physical and mental health.

Owner : Aisling Care Services Ltd

Person in charge: Chris Mcneill (Manager)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 26

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Overview

The Review Score of 9.6 (maximum of 10) for Aisling Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Aisling Care Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.592 for Aisling Care Services Ltd is calculated as follows: ( (33 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 49 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Aisling Care Services Ltd is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Aisling Care Services Ltd has a Review Score of 9.6 (9.592) from 9 Reviews

Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aisling Care Services Ltd?

  • Extremely LIKELY
    4
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Aisling Care Services Ltd

  • Client / Service User
    5
  • Wife of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Husband of Client/Service User
    1

Staff are pleasant and capable. Turn over of staff is high though which is a little disruptive.

How likely would you be to recommend Aisling Care Services Ltd? Likely

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   4.3 out of 5

The staff are extremely helpful and supportive of my wife (the client).
They treat her with respect and dignity on all visits.

How likely would you be to recommend Aisling Care Services Ltd? Likely

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.6 out of 5

Having carers call with me is very important. I am a cancer person, retired and living alone, and to have someone call with me and help me in various ways, means everything to me. The carers are kind, punctual, polite and help me prepare for bed, have a chat and check that I am OK and that I have everything that I need. Sometimes they are the only contact I have during the day.

How likely would you be to recommend Aisling Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   5 out of 5

Satisfied with the care received.

How likely would you be to recommend Aisling Care Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   4 out of 5

I look forward to the carers coming in the mornings. They are either talking about the weather or telling me not to go out until the frost clears on the hill. Then they will talk about the news, sport or fashion. I could not have better care. They are gentle and thoughtful to an old lady like me.

How likely would you be to recommend Aisling Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Staff are approachable, friendly appearance, clean and tidy.

The staff treat client with dignity and have good timekeeping.

Staff go that extra mile with care needs.

How likely would you be to recommend Aisling Care Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.3 out of 5

Pleasant cooperative staff. Demonstrate patient and caring attitude towards the client, especially during periods when he shows frustration and extreme confusion.

How likely would you be to recommend Aisling Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The service provided by Aisling Care Services Ltd from care/support and all the staff, I would like to thank them for an excellent service. We as a family could not cope without their support. Their standard of care is excellent and everyone is treated with dignity. Very caring people and would recommend them. First class - thank you.

How likely would you be to recommend Aisling Care Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Staff are very easy to work with and very pleasant to come into our home. Make my mother feel very at ease and comfortable at all times.

How likely would you be to recommend Aisling Care Services Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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Extremely UNLIKELY

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Extremely LIKELY

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