Home Instead (Swansea)

Residing in Bridgend with his wife and children, Ben is dedicated to forging community connections and identifying individuals in need of our support. His academic background in Accounting at Lancashire University laid the groundwork for a multifaceted career, including financial consultancy and property investment.

Ben's motivation to begin operating in the care sector began following a poignant personal experience — witnessing the inadequate care available to his 98-year-old grandfather living with dementia, an area of expertise for Home Instead. Ben was most displeased by the task-oriented approach to care, as he strongly believed in the need to recognise clients as individuals and provide high-quality, compassionate care.

Motivated by a desire to redefine care standards, Ben established a Swansea branch of Home Instead. Here, the emphasis lies in person-centred care meticulously crafted to meet each client's unique needs and desires.

Recognising Home Instead's unparalleled commitment to compassion and individualised care, Ben was drawn to its distinctive approach, where service quality takes precedence above all else.

Lisa started with Home Instead Swansea as a Care Professional back in 2015, before progressing to join the office team as a scheduler.

With a vast understanding of elderly care, Lisa has gained invaluable expertise through a five-year dedication to supporting her grandad, who battled Vascular Dementia, followed by an additional eight years working within the care industry.

Lisa's journey began at Home Instead Swansea in 2015, where she joined us as a Care Professional. She swiftly progressed to become a scheduler within a year. Presently, as the registered Care Manager, Lisa is committed to ensuring that our clients experience comprehensive support and an unwavering sense of safety within the familiarity of their own homes.

Embracing the ethos of Home Instead, Lisa is driven by the belief that keeping clients in their beloved homes for as long as possible is of the highest importance if that's what they choose. Her passion lies in creating an environment where individuals receive compassionate care by highly-trained Care Professionals who can help promote their well-being and independence.

Lisa holds her level 2, 3, and 5 in Health and Social Care, as well as ILM Level 3 and Mental Health Awareness for Managers qualifications.

Margaret's commitment to delivering exceptional care traces back to her time caring for her mother in Poland. It was this experience that motivated Margaret to align her financial expertise with her passion and to join Home Instead Swansea.

In 2013, Margaret brought her extensive financial experience, from roles in both the UK and Poland, to our team. Her professional journey includes collaborating with numerous small businesses, handling account preparations and payroll responsibilities. Margaret enjoys a busy finance department and appreciates the variety it offers.

Margaret works for us on a part-time basis, dedicating her Thursdays and Fridays to supporting both the Swansea and Neath branches.

Clive joined the Home Instead Swansea team in January 2022 as a General Manager with impressive experience.

Before working with Home Instead, Clive served in the Royal Air Force for over 20 years as an Operations and Logistics Manager. It was then that he made the move into the care industry, as he excelled in his new role as a senior manager for a social care company in the Vale of Glamorgan.

Clive enjoys working closely with the Office team on finding creative ways to develop our approach to business, so we can stand out from the crowd and provide the highest quality of service and care for our valued clients.

As a keen advocate of continued professional development, Clive is currently studying for a Master of Business Administration in Leadership at the University of Lincoln.

Gly, a seasoned Human Resources Generalist, seamlessly joined the Home Instead Swansea team in 2023, bringing with her an impressive track record of HR expertise.

In 2018, Gly graduated from Centre Escolar University with a Bachelor of Science in Psychology, furthering her academic accomplishments by successfully passing the 'Human Resources Associate exam in 2021. Armed with this knowledge, she started her professional career by contributing her skills to multiple Knowledge Process Outsourcing (KPO) and Retail organisations in the Philippines. Gly played a pivotal role in managing day-to-day HR operations.

Within Home Instead, Swansea, Gly's responsibilities extend to overseeing day-to-day tasks vital for the smooth operation of office functions. Utilising her recruitment background, she plays a key role in screening and selecting new job applicants, contributing significantly to the growth and success of our expanding team.

Gemma began her career as a hairdresser before realising she wanted to care for people on a deeper level. This led her to join Home Instead in the summer of 2022 as a Care Professional.

Gemma quickly settled into her new role, becoming a favourite among her regular clients. Her ability to learn quickly and perform well under pressure earned her a place on the On-Call Team, supporting our clients and Care Professionals on the 24-hour office helpline.

Recently, Gemma transitioned to the office as a Senior Care Professional. In this role, she assists the office team with monitoring the phones and conducts service reviews to ensure our clients are satisfied with the service.

Naomi joined the Home Instead team as a Care Pro in April 2022 after spending a decade working in the restaurant industry. Seeking a career change, she came across positive reviews about Home Instead, praising it as a great place to work. Once on board, Naomi quickly discovered a genuine passion for the work and found it to be incredibly rewarding. Later, she transitioned to the office team as a trainer, where she now trains new Care Professionals.

Caring for her mum after a stroke sparked Julia's passion for others, leading to years of experience in end-of-life care. NHS service, and more. We're thrilled to welcome her warmth and dedication to the team!

Rom brings with her almost a decade of marketing experience after graduating with a Philosophy degree from the University of the Philippines.

She has numerous marketing certifications from Google, HubSpot, and SMStudy, while also practising her Lean Six Sigma Yellow Belt Certification. Rom has various experiences marketing brands from industries such as retail, outsourcing, training and development, HR, charity, and more.

She manages the whole marketing function of Home Instead Swansea, including but not limited to social media, SEO, email, performance marketing, and branding.