Home Instead Senior Care (Swansea)

Unit 1, Kingsway Business Centre, Fforestfach, Swansea SA5 4DL

Home Instead Senior Care (Swansea)
Home Instead Senior Care (Swansea)
Home Instead Senior Care (Swansea)

Home Instead Senior Care (Swansea) was set up to protect older and vulnerable people from poor care, with the service being highly researched to ensure it meets individual requirements, modern methods and medication issues.

This versatile service can assist with a wide range of care needs, such as respite and post-operative care, convalescence, Alzheimer's and dementia care.

Group : Home Instead Senior Care

Person in charge: Claire Scanlan (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 75

Services Offered: Adult Care (18+) • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care and Social Services Inspectorate Wales* Report on Home Instead Senior Care (Swansea): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

9.7 Home Instead Senior Care (Swansea) has a Review Score of 9.7 (9.667)

The Review Score of 9.7 (maximum of 10) for Home Instead Senior Care (Swansea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Swansea) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Home Instead Senior Care (Swansea) is calculated as follows: ( (71 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 102 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Swansea) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Swansea)?

  • Extremely LIKELY
    12
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Swansea)

  • Client / Service User
    8
  • Daughter of Client/Service User
    7
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

I have always found admin staff and care staff very helpful and caring. There have been some problems with scheduling, but staff have done their best to resolve them. My father is 93 with early stages of dementia - it is very important that he likes and knows the people who look after him. Therefore, I feel there should be more flexibility in Home Instead's procedures - he would rather pay for 30 minutes with a carer he knows and likes, but be charged for an hour, rather than have someone that he is not comfortable with. I also understand that carers are only paid per hour plus travelling and feel they need to be paid a salary - this hopefully would ease the high staff turnover.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I have had the usual excellent service to a high standard.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

During the last 3 years, I have been reasonably satisfied by the service provided my the carers.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Realising my mother was in need of daily care and having studied reviews and services offered by this company, our family have been delighted and impressed with the standard provided.
Prior to using this service, a social services care package was initiated but were overstretched, understaffed and with irregular times and a variety of carers, my mother was extremely distressed.
Now she is a more settled and happier person.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As the daughter of the client, I find myself in a difficult situation when I approached Home Instead for help. I live approximately 90/100 miles away and look after my grandchild most days. My mother relied upon me to visit her and I was feeling guilty not being able to give her the attention that she needed.

It has been a marvellous help for me that she had had someone to visit/take an interest/take her out twice a month. I have met the carers/staff and have been very impressed on how kind and obliging they have been and have been highly delighted with the service.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Mum and dad are very happy with Home Instead. All staff are friendly and reliable.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead provide 4 hours of care every Thursday to give me respite for my husband to allow me some free time to myself and shop and socialise.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Home Instead have provided outstanding support for both my parents for the past 5 or so years. Both office staff and caregivers have been consistently thorough, helpful, professional and above all else, very caring and supportive. To be highly recommended.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carer takes me to the bank and to the surgery. He loves weekly shopping at the local co-op shop and he supervises when I shower.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Dad is finding it difficult to adjust to Alzheimer's. He gets frustrated and he is lonely since his wife died earlier this year. He cared for my mum for 5 years. His life is now empty. The local authority carers are good but can't spend time with dad, chatting and reassuring him about his worries which are frequent. The Home Instead carers spend time getting to know him helping him prepare a meal if necessary and doing little jobs like cleaning with him. They make him feel useful and help fill the massive gap that my mum's death left. They chat about his life and look at family photos. They also make shopping lists and shop if required.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Good

I recently went to Bournemouth on holiday and Home Instead helped me to do this. I really like the people who visit me, they're my friends.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Agency calls twice weekly, Mondays shopping and Thursday Cooking meals/lunch. Callers/helpers always polite/friendly and relaxed a pleasurable experience. Good female presence/company for wife who suffers memory loss/lapses early stages of dementia.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The agency has coupled me with a very caring, helpful and friendly carer. She always arrives on time except on the odd occasion when she is held up by traffic, she then phones the agency staff who will inform me of the delay. The office staff are always friendly, courteous and helpful.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The person conducting the review dealt with me and my dad in a professional and caring way. All the questions and fears that I had for my dad, were listened to and I felt that I could be put at ease knowing that everything my dad required was put in place for him. When you are relying on help to look after someone you love very much, is carried out in the way you would do yourself, puts your mind at rest, I am very grateful for that, and thanks to the caregivers from myself and dad.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Absolutely fantastic service, all carers that have been assigned to my parents are lovely, kind people. They go over and above to help them. My parents carer is amazing, so thoughtful. I don't know where we'd be without them!

How likely would you be to recommend Home Instead Senior Care (Swansea)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Having a carer has made a great difference in my peace of mind, help with shopping, cooking, paperwork etc. My carer provides friendship, company, therapy, I look forward to her visits - we laugh a lot.

How likely would you be to recommend Home Instead Senior Care (Swansea)? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

Care

Care Givers

Job Title: CAREGivers

Joined: 2009

Description:

Our brilliant team of CAREGivers come from a wide range of backgrounds and with their varied life experiences, each bring their own character to the care of our Clients. Our CAREGivers are what makes Home Instead an exceptional home care provider, without them we would not be given the awards and recognition we have.

Each CAREGiver is carefully selected for their empathy and compassion and matched individually to the personality and interests of the Clients they assist. By drawing on the CAREGivers compassion and genuine desire to support members of their community, we can assure our clients that they have chosen the right company to provide excellent care.

Claire

Claire Scanlan

Job Title: Care Manager

Joined: 2012

Description:

Claire joined the Home Instead team as Care Manager in June 2012. She has 12 years’ experience of successfully managing a Domiciliary Care Agency for one of the major national providers in the UK together with 24 years working in the Health and Social Care in various settings within varying roles and levels of responsibility.

Claire made the choice to join Home Instead as her passion lies within the development and provision of high quality bespoke services which make a real difference to people, meet their needs and are flexible to enable them to remain within their own homes.

Rachael

Rachael Breivold

Job Title: Deputy Manager & Care Coordinator

Joined: 2012

Description:

Rachael has 13 years experience with all aspects of care. Her main experience is working with people who have learning disabilities as well as individuals who suffer mental health issues with challenging behaviour. Rachel started working for Home Instead in 2012 as a Caregiver but quickly progressed on to become the Care Coordinator. Rachael is friendly, very caring and enjoys a challenge. Rachel gets a lot of job satisfaction from this role as she is able to share her knowledge and experience with our Caregivers and clients, helping them to enrich their own skills and provide empowerment.

Megan

Megan Leyshon

Job Title: Administrator

Joined: 2013

Description:

Megan joined our team in October 2013 and is relatively new to the care industry. Her experience comes from providing care for her grandmother and for her late grandfather. In the short space of time that Megan has worked here, she has seen that the service Home Instead provides is necessary for providing quality care for an aging community.

Megan’s objectives are to provide the mechanism that supports the team to provide a high quality administrative service. Megan is ambitions and willing to step into any role when it is required.

Kiera

Kiera Scott-Lewis

Job Title: HR Administration

Joined: 2015

Description:

Kiera joined us in March 2015 as a recruit from Jobs Growth Wales, to pursue a career within Human Resources. Kiera grew up around the care industry, with her mother being a carer before becoming a mental health nurse. Kiera’s mother inspired her to want to help make a difference in people’s lives. Kiera has great respect and admiration for the work her mother does, which gives her motivation to find excellent care staff as well as an understanding of the needs of care staff and clients.

Kiera loves to spend her spare time with her dog, playing computer games and listening to music. She used to be a dancer until an injury prevented her from competing competitively, and has performed all over the UK and in Paris. Kiera is a very welcoming, enthusiastic and modest person who can get along with anyone.

Lesley

Lesley Abbott

Job Title: Community Services Representative

Joined: 2014

Description:

Lesley joined the Home Instead Team as Community Services Representative in February 2014. She has over 30 years experience in teaching and education management and is a current client of Home Instead in respect of her father.

Lesley made the decision to join the Home Instead Team after experiencing first hand the excellent care given to her father by the CAREGivers and the exceptional personal support she and her husband received from the Team. This has developed into a deep seated passion and belief in the ethos of Home Instead Senior Care which she wants to share with CAREGivers and clients to really make a difference to people's lives.

Malgorzata  'Margaret'

Malgorzata 'Margaret' Warzycha

Job Title: Finance Officer

Joined: 2013

Description:

Margaret joined our team in 2013 as the finance officer, she works part time (Thursday & Friday) for the Swansea and Neath branches. Margaret is very professional, as well as being passionate about quality care after caring for her own mother.

Margaret also works part time in a residential care home as a chef and attends college weekly whilst she studies for her AAT Level 4 at Swansea College. Prior to Margaret’s move to Swansea, she worked in Harrogate for the European Union Funds department, and has also worked for theatre companies managing financial accounts. Margaret studied at the University of Economics in Wroclaw, where she graduated in 1999. Margaret can speak 6 languages and has travelled extensively.

Ben

Ben Ruddle

Job Title: Franchise Owner

Joined: 2009

Description:

Ben lives with his wife and children in Bridgend and spends most of his time improving links with the community, and finding those people who need our help. He studied Accounting at Lancashire University and has since been involved in several areas of business, including financial consultancy and property investment.

Ben became interested in caring after experiencing the poor level of care available to his 98 year old Grandfather who suffered from dementia (a particular speciality for Home Instead Senior Care). His experiences showed him that not only was the actual care poor quality, but there was minimal customer service and the available care was task led rather than catering for the individual.

Ben chose to open a Swansea branch of Home Instead Senior Care that prides itself on person centred care that is tailor made to the client’s needs and wants. He saw that Home Instead’s compassionate, individualised approach to care was unique, and that the quality of service was its number one priority.