Home Instead (Swansea)
Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach,
Swansea
SA5 4DL
I have been with other care companies previously, but never have I had such great continuity
H L (Client)
I am happy with the companionship my mum is getting, it is making a positive difference to her.
F N (Daughter of Client)
I have seen my mother's confidence grow as a result of the excellent care
P K (Daughter of Client)
Our calls are a minimum of 1-hour, as we believe that quality care takes time.
You will be carefully matched to your own Care Professional, who you will then stay with, giving you continuity.
The hourly rate will vary depending on the complexity and location of the care package. During your initial phone consultation, you will be given the exact prices for your bespoke personal plan.
These prices are only a guideline, please contact Home Instead (Swansea) to find out the exact price for your requirements.
Home Instead (Swansea) has a Review Score of 9.9 (9.888) out of 10, based on 56 reviews in the last 2 years.
Over all time Home Instead (Swansea) has 162 reviews.
5.0 out of 5
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had such a great experience with both our office team and Care Professional's . It means a lot to us to know that you find our service friendly, reliable, and helpful. We're committed to maintaining this level of care and support, and we truly appreciate you taking the time to share your thoughts.
5.0 out of 5
Thank you so much for your kind words and for taking the time to share your experience with Home Instead Swansea. Were truly grateful for your trust in us during what must have been a challenging time for your family.Its wonderful to hear that we were able to respond quickly and provide the support your mum needed after her accident. We're especially pleased to know that our Care Professionals have made such a positive impression we pride ourselves on having a compassionate and reliable team, and your feedback means the world to them.Thank you again for your recommendation. Please dont hesitate to reach out if theres ever anything more we can do to support you and your mum.
4.0 out of 5
Thank you for your feedback. We're really pleased to hear that the carers are maintaining the house well and ensuring your mother has what she needs - that means a great deal to us.We appreciate your note about the rubbish and recycling; it's good to hear there's improvement, and we'll continue to monitor this to ensure it's done correctly and consistently.Regarding engagement and regular conversation with your mum, we understand how important this is, even when it's not always easy. We'll remind the team to make that extra effort to initiate gentle, meaningful interaction whenever possible.
5.0 out of 5
Thank you so much for your kind and encouraging feedback.We're so pleased to hear that our Care Professionals have been able to support both your mum and dad with kindness, attentiveness, and respect. It's especially heartening to know that the team has not only responded to their needs but taken proactive steps - such as arranging OT assessments, liaising with doctors, and ensuring they feel heard and supported in their day-to-day lives.We're glad to hear your dad enjoys his Wednesday shopping trips - little routines like that can make such a big difference. We'll be sure to pass on your lovely comments to the team, who will be so pleased to know their care is appreciated.Thank you again for your trust and kind words.
5.0 out of 5
Thank you so much for your kind and thoughtful feedback.We're especially pleased to hear that your mother has built such a strong relationship with her regular Care Professional. Knowing that she feels understood, supported, and truly listened to is exactly what we strive for in our care. It's also wonderful to hear that their conversations have brought your mother new perspectives - that connection and companionship are just as important as practical support.Your trust in us, especially in feeling confident to leave your mother in our care, means a great deal. We'll be sure to pass on your kind words to the team member involved - she will be so pleased to know the difference she's made.Thank you again for your support.
5.0 out of 5
Thank you so much for your kind and thoughtful review. Were truly grateful for your feedback and delighted to hear that your experience with Home Instead Swansea has been so positive from the very beginning.Its incredibly rewarding to know that our team from the care staff to the office helped you feel confident and reassured that your mother was in safe hands. Placing the needs of our clients at the heart of everything we do is a core value for us, so your words mean a great deal.Well make sure your praise is shared with the entire team theyll be proud to know their professionalism and dedication made such an impact.Thank you once again for your support and trust. Were always here if you need us.
5.0 out of 5
Thank you so much for your wonderful and heartfelt review. It truly means a great deal to all of us at Swansea Home Instead.Were honoured to have been able to support you and your uncle through what can often feel like a daunting process when starting out with care. Its fantastic to hear that you found everything from your first phone call to the ongoing support clear, reassuring, and helpful.Were especially touched to know how much of a difference the carers have made, not just in terms of practical help, but in offering companionship and real connection. Its so important to us that clients are seen, heard, and valued not just cared for, but truly known and its heartwarming to know your uncle is enjoying those conversations, laughs, and moments of joy again.Thank you again for your trust, your kind words, and for letting us be a part of your uncles life. Were always here if you need anything just give us a call.
5.0 out of 5
Thank you so much for your kind words and positive feedback.Were delighted to hear that the service has made such a difference to your mum over the past few months. Supporting clients to maintain their independence and enjoy life as fully as possible is at the heart of what we do, so its lovely to know the care is having a meaningful impact.Wed be more than happy to discuss adding another visit in the future to help your mum get out and about, especially given the challenges with local transport. Just let us know when the time feels right, and well work with you to make the arrangements.Thank you again for your trust and support.
4.0 out of 5
Thank you for taking the time to share your feedback - it means a great deal to us.We're so pleased to hear that your mum has built a strong relationship with her regular Care Professional and feels comfortable expressing her thoughts and concerns. It's incredibly important to us that every client feels heard and respected, so we're glad to know that this has been your mum's experience.We also understand that changes in routine can sometimes be challenging, so we're especially grateful that your mum has been able to feel at ease with other team members when needed. We'll be sure to share your kind words with the care team - they'll be delighted to know their efforts are appreciated.Thank you again for your trust and support.
5.0 out of 5
Thank you so much for your kind and encouraging words. Were delighted to hear that youve had such a positive experience with the care provided by our Swansea team.Its wonderful to know that both our caregivers and office staff have made a meaningful difference in supporting your mum. We take great pride in delivering responsive, personalised care that helps our clients remain safe, happy, and comfortable in their own homes and its incredibly rewarding to hear that reflected in your feedback.Your recommendation means a great deal to us, and well be sure to pass on your kind words to the whole team.
5.0 out of 5
Thank you so much for your kind and thoughtful words. We're truly grateful you took the time to share your experience with Swansea Home Instead.It means a great deal to hear that our team made a positive difference during a difficult time for your mother. We are especially proud that our Care Professionals were able to respond promptly, communicate clearly, and support both you and your mother with sensitivity and respect. Ensuring care is tailored to individual needs - balancing support with independence - is at the heart of what we do, so your feedback is both encouraging and deeply appreciated.We'll be sure to pass on your comments to our care team and office staff, who will be so pleased to know their efforts have been recognised.Thank you again for your trust and support.
5.0 out of 5
Thank you so much for your kind feedback! We're delighted to hear that you're happy with the care team's punctuality, friendliness, and the support they provide. It's great to know that the help with meals, laundry, and housekeeping is making a positive difference. We'll be sure to share your comments with the Care Professionals- they'll really appreciate it!
5.0 out of 5
Thank you so much for your kind and thoughtful review. We're delighted to hear that your experience with our service-from the initial contact to the live-in care-met your expectations and brought peace of mind during your respite. It's wonderful to know that the Care Professional helped ease your husband's nerves and provided the support and reassurance you both needed. Building trust is so important, especially in a first-time care situation, and we're glad she made such a positive impression. We truly appreciate your feedback and look forward to supporting you again in the future-with the same Care Professional whenever possible. Please don't hesitate to reach out if there's anything you need in the meantime.
5.0 out of 5
Thank you for taking the time to share your experience. We understand how significant the transition to daily care can be, especially for those who have been independent for so long. Its wonderful to hear that the process was smooth for your family, and were so pleased our team could support you during this time. You know where we are if you ever need us!
5.0 out of 5
Thank you for your wonderful feedback it truly means a lot to us! We're so glad we could support your mum and make a positive difference.
5.0 out of 5
Thank you for taking the time to share your experience with us. Were delighted to hear that you feel comfortable and well-supported by our carer. Providing professional, prompt, and friendly care while maintaining open communication is our priority, and it's wonderful to know that this has been your experience. Keeping you informed of any changes is essential to us, as we believe in maintaining transparency and trust. Your feedback motivates our team to continue delivering compassionate and reliable care. Thank you for your trust in us!
5.0 out of 5
Thank you so much for sharing your heartfelt feedback. We understand that making changes to a long-standing care arrangement can be a daunting decision, especially following such a significant health experience. It's truly rewarding to hear that your son is now happy, comfortable, and well-cared for by our team. Our priority is to provide compassionate and attentive support, and it's wonderful to know that his experience reflects that commitment. We'll be sure to share your kind words with our staff-they will be thrilled to know they've made such a positive difference. Thank you for your trust in us and for taking the time to share your experience.
5.0 out of 5
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our service and that your Care Professional has been meeting your expectations with professionalism and care. We take great pride in providing attentive and reliable support, and it's heartening to know that our efforts make a meaningful difference to you and your wife. Your kind words motivate us to continue delivering the highest standard of care. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out.
5.0 out of 5
Thank you for your kind words. We're happy to hear that you found our team helpful and friendly - we aim to please! We always try to respond quickly to requests, so if you need anything in the future, please just let us know. Thank you for your feedback.
4.0 out of 5
Thank you so much for sharing your positive experience. We're glad to hear that our service is helping your mum, and that everything is going well so far. We look forward to continuing to provide excellent care and getting to know Mum even more!
The Review Score of 9.9 (9.888) out of 10 for Home Instead (Swansea) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Swansea) is based on 56 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Residing in Bridgend with his wife and children, Ben is dedicated to forging community connections and identifying individuals in need of our support. His academic background in Accounting at Lancashire University laid the groundwork for a multifaceted career, including financial consultancy and property investment.
Ben's motivation to begin operating in the care sector began following a poignant personal experience — witnessing the inadequate care available to his 98-year-old grandfather living with dementia, an area of expertise for Home Instead. Ben was most displeased by the task-oriented approach to care, as he strongly believed in the need to recognise clients as individuals and provide high-quality, compassionate care.
Motivated by a desire to redefine care standards, Ben established a Swansea branch of Home Instead. Here, the emphasis lies in person-centred care meticulously crafted to meet each client's unique needs and desires.
Recognizing Home Instead's unparalleled commitment to compassion and individualised care, Ben was drawn to its distinctive approach, where service quality takes precedence above all else.
Lisa started with Home Instead Swansea as a Care Professional back in 2015, before progressing to join the office team as a scheduler.
With a vast understanding of elderly care, Lisa has gained invaluable expertise through a five-year dedication to supporting her grandad, who battled Vascular Dementia, followed by an additional eight years working within the care industry.
Lisa's journey began at Home Instead Swansea in 2015, where she joined us as a Care Professional. She swiftly progressed to become a scheduler within a year. Presently, as the registered Care Manager, Lisa is committed to ensuring that our clients experience comprehensive support and an unwavering sense of safety within the familiarity of their own homes.
Embracing the ethos of Home Instead, Lisa is driven by the belief that keeping clients in their beloved homes for as long as possible is of the highest importance if that's what they choose. Her passion lies in creating an environment where individuals receive compassionate care, by highly-trained Care Professionals who can help promote their well-being and independence.
Lisa holds her level 2, 3, and 5 in Health and Social Care, as well as ILM Level 3 and Mental Health Awareness for Managers qualifications.
Margaret's commitment to delivering exceptional care traces back to her time caring for her mother in Poland. It was this experience that motivated Margaret to align her financial expertise with her passion and to join Home Instead Swansea.
In 2013, Margaret brought her extensive financial experience, from roles in both the UK and Poland, to our team. Her professional journey includes collaborating with numerous small businesses, handling account preparations and payroll responsibilities. Margaret enjoys a busy finance department and appreciates the variety it offers.
Margaret works for us on a part-time basis, dedicating her Thursdays and Fridays to supporting both the Swansea and Neath branches.
Clive joined the Home Instead Swansea team in January 2022 as a General Manager with impressive experience.
Before working with Home Instead, Clive served in the Royal Air Force for over 20 years as an Operations and Logistics Manager. It was then he made the move into the care industry, as he excelled in his new role as a senior manager for a social care company in the Vale of Glamorgan.
Clive enjoys working closely with the Office team on finding creative ways to develop our approach to business, so we can stand out from the crowd and provide the highest quality of service and care for our valued clients.
As a keen advocate of continued professional development, Clive is currently studying for a Master of Business Administration in Leadership at the University of Lincoln.
Gly, a seasoned Human Resources Generalist, seamlessly joined the Home Instead Swansea team in 2023, bringing with her an impressive track record of HR expertise.
In 2018, Gly graduated from Centre Escolar University with a Bachelor of Science in Psychology, furthering her academic accomplishments by successfully passing the 'Human Resources Associate exam in 2021. Armed with this knowledge, she started her professional career by contributing her skills to multiple Knowledge Process Outsourcing (KPO) and Retail organizations in the Philippines. Gly played a pivotal role in managing day-to-day HR operations.
Within Home Instead, Swansea, Gly's responsibilities extend to overseeing day-to-day tasks vital for the smooth operation of office functions. Utilising her recruitment background, she plays a key role in screening and selecting new job applicants, contributing significantly to the growth and success of our expanding team.
Gemma began her career as a hairdresser before realising she wanted to care for people on a deeper level. This led her to join Home Instead in the summer of 2022 as a Care Professional.
Gemma quickly settled into her new role, becoming a favourite among her regular clients. Her ability to learn quickly and perform well under pressure earned her a place on the On-Call Team, supporting our clients and Care Professionals on the 24-hour office helpline.
Recently, Gemma transitioned to the office as a Senior Care Professional. In this role, she assists the office team with monitoring the phones and conducts service reviews to ensure our clients are satisfied with the service.
Naomi joined the Home Instead team as a Care Pro in April 2022 after spending a decade working in the restaurant industry. Seeking a career change, she came across positive reviews about Home Instead, praising it as a great place to work. Once on board, Naomi quickly discovered a genuine passion for the work and found it to be incredibly rewarding. Later, she transitioned to the office team as a trainer, where she now trains new Care Professionals.
Caring for her mum after a stroke sparked Julia's passion for others, leading to years of experience in end-of-life care. NHS service, and more. We're thrilled to welcome her warmth and dedication to the team!
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