Fronheulog House Offices, Ithon Road, Llandrindod Wells LD1 6AS
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Group : Carers Trust
Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)
Registered Charity Number: 1093747
Provides Carers directly to the general public: Yes
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment
Latest Care Inspectorate Wales* Report on Crossroads Care (Mid & West Wales): click here
* Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
The Review Score of 7.7 out of 10 for Crossroads Care (Mid & West Wales) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Crossroads Care (Mid & West Wales) in Google's Search Results – more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Crossroads Care (Mid & West Wales) is calculated as follows: ( (5 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 3 Points relating to the number of positive Reviews for Crossroads Care (Mid & West Wales) is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3.00 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
4.7 out of 5 from 1 Reviews over all timeCrossroads Care (Mid & West Wales) has a Review Score of 7.7 (7.667) out of 10 and an Average Rating of
Review submitted on 1 December 2017 from a Postal Card by Valerie W (Daughter of Client). on Friday 1 December 2017 . Relates to November 2017.
We have an excellent carer for my mother who suffers from dementia. She treats her with respect and my mother thinks of her as a personal friend and special visitor.
Crossroads Carer enables my husband and myself the change to go out together. We spend this special four hours a week to do our shopping go for a meal or visit friends. This service gives us quality time that is much needed.
How likely would you be to recommend Crossroads Care (Mid & West Wales)? Extremely Likely
There are no awards/recognitions posted yet for Crossroads Care (Mid & West Wales)