Flexicare Home Services UK Ltd

Unit 1 & 2, The Steadings Business Centre, Maisemore, Gloucester GL2 8EY

Flexicare Home Services UK Ltd specialise in a comprehensive care package, all the time tailored to the individual in question and carried out in support of homely comforts and respect for loved ones. The aim is to have a positive effect on the emotional well-being of each client, delivered with complete dignity and respect.

Assistance can be sourced for a wide range of domestic needs, including personal hygiene, food preparation, medication management, and general housework. The team takes pride in a loving ethos and insist on delivering support that is person-centred.

Group : Flexicare Home Services UK Ltd

Person in charge: Sarah Zielinski (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Flexicare Home Services UK Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


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Staff Profiles


Jeanette Phillips

Job Title: Founder

Joined: 1996


Jeanette has thirty eight years experience in Health and Social Care. With a background as a Registered Nurse specialising in Orthopaedics, and Elderly Care.
Since 1994, Jeanette has worked in Senior Positions within the Community Care Industry. Jeanette is passionate about Training and Development of Staff,thus ensuring staff partners carry out best practice and people are at the heart of the community service.
Jeanette is currently employed by the Company to ensure the Flexicare ethos and Brand Standards are preserved throughout the expansion programme.

Jeanette also oversees the Flexicare Induction programme a new initiative which is being rolled out across the UK. This incorporates”Skills for Care” Common Induction Standards with the Flexicare Brand. This ensures all staff are inducted a claer understanding about person centred care/support and the achievment of individualised outcomes for Flexicarer Clients.

During 2013 Jeanette completed a Level 4 PTTLS course at Bournmouth and Poole College and attended a Bariatric Training Course to enhance her passion of correct Moving and Handling for people in their own homes.

Since completing a Post Graduate Certificate in Public Sector Commissioning at Birmingham University,(2013) Jeanette is keen to develop her Consultancy Business ensuring that the governments new vision of safe, effective, responsive caring and well led service for everyone becomes a reality.

Jeanettes hobbies include spending time with grandchildren, family and friends, Tennis, swimming, ski ing, playing the guitar and knitting baby blankets. Jeanette is also passionate about ensuring animals are cared for and supports several animal charities including The Dogs Trust, Sponsoring of two guide dogs, and Teckels Animal Sanctuary in Gloucestershire


Sarah Zielinski

Job Title: Registered Manager

Joined: 2000


Sarah has over 20 years experience in the care industry. She has completed NVQ 4 in Management and NVQ 4 in Leadership and Management within the Care setting. Sarah is also a qualified level 3 Risk Assessor. Sarah is committed to caring and supporting people to live independently in their own homes. Working together with a strong Management Team she ensures clients receive a very high standard of care delivered with respect, consideration and compassion. Sarah places a great importance on staff training to maintain the high standard of care Flexicare expect from its staff. Sarah has numerous interests including, walking, holidays, her new Granddaughter, cooking and reading.


Anna Macey-Michael

Job Title: Responsible Individual

Joined: 2005


Anna has been with Flexicare since 2003, whilst working for Flexicare Anna has obtained her NVQ Level 4 in Management and a Level 3 Risk Assessors award. This has enhanced Anna’s knowledge and skills in the industry. After 6 years with Flexicare Anna applied to the newly formed CQC to become the Responsible Individual for Flexicare Home Services UK Ltd. Anna is passionate about the delivery of exceptional personalised care. Anna has helped develop the brand in order for Flexicare to go to a wider market. The decision was made that Anna would work also in building the brand in different parts of the country, Anna is still actively involved in the Gloucester Office to ensure standards are exceeded. In her spare time Anna enjoys spending quality time with her two children and family, cooking and gardening.


Jenna Macey-Brown

Job Title: Care Co-ordinator

Joined: 2008


Jenna has worked at the company since 2008 it was in her position as a carer that she became passionate about the Moving and Handling of People. Throughout her 1 ½ years as a carer Jenna became interested in the running of the business and managed a small patch in the Gloucestershire Area, which gave her added responsibilities. As her responsibilities grew Jenna completed a NVQ 4 in Leadership and in Management for Care Services, it was also around this time that Jenna completed Train the Trainer in Moving and Handling of people programme, enabling Jenna to deliver a high standard of training to the carers. Having an in house Moving and Handling Trainer means that Jenna can liaise with Occupational Therapists to tailor make a package suited to the individuals moving and handling needs. Jenna now works in the office as a General Manager/Care Co-ordinator.
Jenna’s hobbies include family interactions, holidays, pets and camping.


Lynne Hughes

Job Title: Recruitment Manager

Joined: 2011


Lynne has worked in the Care Industry for seven years. This has included working in a care home for people with Alzheimer’s and working for the NHS in a hospital in Herefordshire.
Lynne has also worked in the Community, throughout this time Lynne has gained her NVQ2 and NVQ3 and has qualified at QCF Level 5 in September 2012.

Although Lynne is still working in the Community as a Team Leader she carries out various duties in the office. Lynne is also the Health and Safety Officer. In her spare time she enjoys reading, travelling abroad, Touring with her caravan, Family involvements, going to the Cinema, reading Cooking and entertaining.