At Home with HC-One provides a personal home care service across Northumberland, Newcastle, Gateshead and North Tyneside, allowing people to remain independent and living in their own homes.
Their service is flexible and provides clients with private assistance in their own homes. Their team of home support assistants ensure that clients can rely on them when they need support, offering help and support to clients in the form of personal care, DIY and during short breaks.
At Home with HC-One offers a tailored service to every client, while respecting each client's dignity, privacy and respect.
Their team of home support assistants are skilled in personal care, providing carer relief, shopping, providing domestic and laundry support, meal preparation, companionship and short breaks.
Owner : HC - One
Person in charge: Sharon Nicholson (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 20
Fees Guide: £14.00 to £16.60 per hour
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on At Home with HC-One: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
At Home with HC-One has a Review Score of 9.6 (9.587)
The Review Score of 9.6 (maximum of 10) for At Home with HC-One is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for At Home with HC-One in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.587 for At Home with HC-One is calculated as follows: ( (39 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 63 Ratings = 4.587
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for At Home with HC-One is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Margaret R (Client) on Tuesday 12 September 2017. Relates to September 2017.
My carer is excellent in every way. She has now become one of the family and is known by all the family. Nothing is too difficult for her and she does it so willingly - I would be lost without her.
How likely would you be to recommend At Home with HC-One? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by J A (Client) on Friday 8 September 2017. Relates to August 2017.
I do appreciate the companionship of my carers who come twice a day, every day. Having had 3 bad falls 4/5years ago, I am apprehensive to go out alone, so the carers walk with me. I enjoy my outings, walks and shopping, if it's wet we sit in my lounge and chat. Because of them, I enjoy my life.
How likely would you be to recommend At Home with HC-One? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by May T (Client) on Thursday 7 September 2017.
I've always found I have been treated extremely well, they are not only carers but friends.
How likely would you be to recommend At Home with HC-One? Extremely Likely
Overall Standard: Good
Staff: Good
Care / Support: Good
Management: Good
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by D D (Daughter of Client) on Tuesday 5 September 2017. Relates to August 2017.
Excellent service from carer. My main frustration is trying to pay bills. Invoices don't have the address of where to send cheques to.
How likely would you be to recommend At Home with HC-One? Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Janet K (Wife of Client) on Tuesday 5 September 2017. Relates to August 2017.
As my husband has dementia, I use your services only twice a month for 2 hours to keep an eye on him (he usually stays in his chair watching TV). I find this arrangement very satisfactory and may need extra time in due course. Thank you.
How likely would you be to recommend At Home with HC-One? Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Good
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by A A (Client) on Monday 4 September 2017. Relates to August 2017.
All the ladies who help me are very charming, attentive and cheerful. I have been quite satisfied with the care and support I have received.
How likely would you be to recommend At Home with HC-One? Extremely Likely
Overall Standard: Good
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by Jennifer T (Client) on Thursday 6 April 2017. Relates to February 2017.
My care provider comes twice a week to do housework for me as I am badly disabled. She does the work very efficiently and is always cheerful. When she has finished her work we are able to sit and have a chat and a laugh over some of our children's escapades.
How likely would you be to recommend At Home with HC-One? Extremely Likely
Overall Standard: Good
Staff: Good
Care / Support: Good
Management: Good
Treated with Dignity: Good
Value for Money: Good
Review submitted from a Postal Card by Dorothy R (Client) on Friday 13 May 2016. Relates to May 2016.
The people I have been associated with have all been very efficient, obviously well trained and kind. They arrive on time and caring our their work as required.
How likely would you be to recommend At Home with HC-One? Likely
Overall Standard: Excellent
Staff: Satisfactory
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Satisfactory
Review submitted from a Postal Card by P P B (Client) on Wednesday 11 May 2016. Relates to April 2016.
The service provided by the local office of At Home with Helen McArdle Care is excellent in every way and has been of great value to me for the past 5/6 years since it enables me to live comfortably in my old family home. They provide visits from Monday to Friday of 1 1/2 hours and for 1/2 hour on Saturdays and Sundays. The helpers they provide are friendly, efficient and useful. In addition to undertaking normal house work duties, they undertake washing and ironing and cook my lunch (I provide the material) on Monday to Friday.
How likely would you be to recommend At Home with HC-One? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Kathleen Mary S (Client) on Wednesday 27 April 2016. Relates to April 2016.
A very reliable and sympathetic support on two days each week, providing bathing help, laundry and shopping. Also taking me out each week for an hour.
How likely would you be to recommend At Home with HC-One? Likely
Overall Standard: Excellent
Staff: Good
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by Pat M (Client) on Tuesday 26 April 2016. Relates to April 2016.
I look forward to the fortnightly visit from my enabler, she is a great support to me. Thank you.
How likely would you be to recommend At Home with HC-One? Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
February 2015
Recipient: At Home with HC-One
Date: Sunday 01 Feb 2015
