At Home with HC-One

Southgate House, Archer Street, Darlington DL3 6AH

At Home with HC-One
At Home with HC-One
At Home with HC-One

At Home with HC-One provides a personal home care service across Northumberland, Newcastle, Gateshead and North Tyneside, allowing people to remain independent and living in their own homes.

Their service is flexible and provides clients with private assistance in their own homes. Their team of home support assistants ensure that clients can rely on them when they need support, offering help and support to clients in the form of personal care, DIY and during short breaks.

At Home with HC-One offers a tailored service to every client, while respecting each client's dignity, privacy and respect.

Their team of home support assistants are skilled in personal care, providing carer relief, shopping, providing domestic and laundry support, meal preparation, companionship and short breaks.

Owner: Helen McArdle Care

Person in charge: Sharon Nicholson (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Fees Guide: £14.00 to £16.60 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on At Home with HC-One: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8 At Home with HC-One has a Review Score of 8 (7.962)

The Review Score of 8 (maximum of 10) for At Home with HC-One is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for At Home with HC-One in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.462 for At Home with HC-One is calculated as follows: ( (20 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 39 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for At Home with HC-One is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend At Home with HC-One?

  • Extremely LIKELY
    4
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to At Home with HC-One

  • Client / Service User
    7

My care provider comes twice a week to do housework for me as I am badly disabled. She does the work very efficiently and is always cheerful. When she has finished her work we are able to sit and have a chat and a laugh over some of our children's escapades.

How likely would you be to recommend At Home with HC-One? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

This is an excellent organisation. All carers are well trained, friendly and will do whatever I want. Everyday (weather permitting) we go for a walk in a nearby park or shopping - the choice is mine. I am very nervous about walking outside and afraid to fall and they give me confidence (I had 2 severe falls 3 years ago resulting in 2 false hips). At times I feel lonely and they provide friendship which is important to me.

How likely would you be to recommend At Home with HC-One? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The people I have been associated with have all been very efficient, obviously well trained and kind. They arrive on time and caring our their work as required.

How likely would you be to recommend At Home with HC-One? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Staff: Satisfactory

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

The service provided by the local office of At Home with Helen McArdle Care is excellent in every way and has been of great value to me for the past 5/6 years since it enables me to live comfortably in my old family home. They provide visits from Monday to Friday of 1 1/2 hours and for 1/2 hour on Saturdays and Sundays. The helpers they provide are friendly, efficient and useful. In addition to undertaking normal house work duties, they undertake washing and ironing and cook my lunch (I provide the material) on Monday to Friday.

How likely would you be to recommend At Home with HC-One? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am quite satisfied with the care I'm getting especially with the personal care treated as a friend.

How likely would you be to recommend At Home with HC-One? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

A very reliable and sympathetic support on two days each week, providing bathing help, laundry and shopping. Also taking me out each week for an hour.

How likely would you be to recommend At Home with HC-One? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I look forward to the fortnightly visit from my enabler, she is a great support to me. Thank you.

How likely would you be to recommend At Home with HC-One? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

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Awards / Recognitions

February 2015

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