Bluebird Care (Exeter)

5 Wrentham Business Centre, Prospect Park, Exeter EX4 6NA

Bluebird Care Exeter is an award-winning, locally-owned provider of quality Home Care services.

Bluebird Care deliver the services customers want, how and when they want them, in the comfort of their own homes. This means helping customers stay in their daily routines and in the environments they are used to - so that they can live happier, healthier, more settled and more fulfilling lives at home.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes, and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 15 minutes to 24 hour live-in care.

Bluebird Care Exeter works closely with customers and their families in order to create bespoke care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

Bluebird Care Exeter is locally-owned and works to ensure the service is relevant to local Devon communities. Today, the Bluebird Care team has delivered over 500,000 hours of care to both elderly and young adult customers throughout the Devon region.

Group : Bluebird Care

Person in charge: William and Sara Flint (Directors)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 58

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Bluebird Care (Exeter): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Bluebird Care (Exeter) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Exeter) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.31 for Bluebird Care (Exeter) is calculated as follows: ( (57 Excellents x 5) + (51 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 126 Ratings = 4.31

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Exeter) is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Bluebird Care (Exeter) has a Review Score of 9.3 (9.310) from 21 Reviews

Average Ratings

  • Excellent
    10
  • Good
    9
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Exeter)?

  • Extremely LIKELY
    13
  • Likely
    6
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Exeter)

  • Client / Service User
    10
  • Daughter of Client/Service User
    7
  • Son of Client/Service User
    2
  • Husband of Client/Service User
    1
  • Niece of Client/Service User
    1
  • more

Bluebird Care provides an invaluable service. My mother (who has dementia and Alzheimer's but is still sparky at nearly age 88) has carers three times a day. They are very professional and, above all, kind. We couldn't cope without the dedication they show. We have a supervisor who handles any changes to the care package (time adjustments, new tasks to put on the daily list) and this helps to make things efficient. I would also highly recommend asking Bluebird to sign you up for the app I have on my mobile phone, which shows how each carer visit went. Carers make notes every time they come, and this helps me to keep track of how my mum is doing.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Emma Perrett at Bluebird Care (Exeter) responded to this review on 16 Apr 2018:

Thank you for your fantastic feedback. Great to hear all going well and that you find the app helpful to keep up to date with the home care we are providing. Thank you again for taking the time to write your testimonial of our services.

I would just like to say a huge thank you to Bluebird Care. The caring team have been fantastic, nothing is too much trouble for them over these past months. Their care and ongoing care, support and laughs along the way have put mum well on the way after what has been a few very difficult weeks recently, and being on the mend and recovering now she enjoys her visits. Thank you.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care (Exeter) responded to this review on 29 Mar 2018:

Fantastic feedback - the team will be delighted, thank you. All the best for a continued recovery for your mother. Bluebird Care

Overall fairly satisfied but if carer and cleaner are going to late or not coming, I would like to be informed. When cleaner did not turn up I was charged and it took 2 phone calls from me and one from my daughter to get a refund.

How likely would you be to recommend Bluebird Care (Exeter)? Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.5 out of 5

Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care (Exeter) responded to this review on 27 Mar 2018:

Hello, thank you for taking time to review our care. We do endeavour to sort out any issues as soon as they are raised and appreciate your feedback. Many thanks again. Bluebird Care, Exeter.

Sufficient and necessary time spent to determine the type and extent of care needed and able to be offered.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

We have been very satisfied with the current level of support provided by Bluebird, and certainly hope to use their services into the future.

How likely would you be to recommend Bluebird Care (Exeter)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

My mother who has Dementia needs support to live at home as she is on her own. Bluebird Care in Exeter has been excellent in supplying carers with the extra expertise. They have adjusted to any variations in my mothers care and they are kind, caring and on time.
They make sure Mum has an interesting time, take her out shopping, or for a drive or out to lunch and to Wellness Meetings. At all times they make sure she is safe.
Any questions or alterations, the management or the carers keep me informed and it is very much a team effort between Bluebird and myself. The management is extremely approachable and responds to any questions or changes that are needed and regularly make contact to discuss any changes in my mothers care that might be needed.
The PASS system is brilliant as I can then see what the notes are for each visit to my mum and can spot any trends or changes that are needed. Overall the service is excellent and I have not come across any issues at all. Thank you.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care (Exeter) responded to this review on 22 Mar 2018:

Some fantastic feedback for the care team - thank you so much for taking the time to recommend and review our home care service.

Fantastic service provided to mum and would recommend to friends and family. First class service very caring and professional. Go the extra mile in every way.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care (Exeter) responded to this review on 21 Mar 2018:

Thank you for taking the time to review our care - and for such a glowing recommendation of the care team's work. They will be thrilled with the feedback.

I have been very well cared for by Bluebird Care (Exeter). All have been polite and a great many of the carers have gone out of their way to please me. There have been one or two that have made me feel that they are just doing a job and that their eyes are always on the clock but these are in the minority and have often left.

How likely would you be to recommend Bluebird Care (Exeter)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care (Exeter) responded to this review on 21 Mar 2018:

Thank you for taking the time to review our care. We appreciate your comments.

Thank you, Bluebird Care (Exeter) for taking good care of my mum. You always turn up with a smile and cheer her up, adjusting her care needs as appropriate i.e recovering from an operation or feeling unwell. You adhere to her care plan and let me know if there are any problems. She looks forward to her tea and chats. Well done.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care (Exeter) responded to this review on 15 Mar 2018:

Lovely feedback for our Devon Bluebirds here in Exeter - thank you.

I have been receiving care from Bluebird care on and off for more than 5 years.
My regular care workers know my routine well and support me to remain living in my own home.
I have one carer who makes me laugh and brightens my day, I look forward to her visiting me.

How likely would you be to recommend Bluebird Care (Exeter)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

All the carers are very good and helpful and good with all they do.

How likely would you be to recommend Bluebird Care (Exeter)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care (Exeter) responded to this review on 15 Mar 2018:

Thank you for taking the time to review us and great to hear that with our help over the last five years, you have been able to remain at home. Thank you again. Best wishes, Bluebird Care, Exeter.

Carers are polite, patient, very caring and pleasant.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

From the time my husband was in a terminal condition, until today, I have had support as and when necessary. Always from polite and caring people. I have nothing but gratitude and praise for their help.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.7 out of 5

My mum is looked after by a few different carers and they treat her with respect and kindness. They do exactly as I ask them to do if we have any specific requirements.
I have recommended bluebird to others.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have only had the use of a Bluebird Care (Exeter) carer for 3 weeks on coming out of hospital after 2 and a half months. However, I feel I have known my carer for a long time. She is aware of my needs and my preferences and remembers them. This is very helpful to me - I am 87 years old. She is always prompt, ready to please and a happy person to have around. (I never feel I have a stranger in the house). His standard of work is excellent.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care (Exeter) responded to this review on 02 Feb 2017:

Thank you for such a heartwarming and positive review. Being able to give feedback of this kind to your homecare team is fantastic. We look forward to continuing caring for you, in your home. Many thanks, The Bluebird Care team.

Mum has had morning and evening carers from Bluebird Care for over 4 years. Mum and I have always been impressed and pleased with the quality of the care given and it has been crucial in enabling mum (who is 94) to continue to live an independent life in her own home. The carers are generally efficient, friendly and managers have been accessible and efficient on the few occasions I've needed to contact them.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care (Exeter) responded to this review on 31 Jan 2017:

Thank you for your time in reviewing our homecare services. We are incredibly pleased to receive this positive feedback and will share it with our Devon Bluebirds. It is so rewarding to hear that homecare is enabling your mum to stay at home and remain independent. Thank you again.

The standard of care given by Bluebird Care is very good.
However, this is not a complaint but an observation. I do think the company would improve its profile if it reverted to written daily worksheets, which were left at the property of the client. Medical professionals and relatives would then have easy access to them which in my opinion and the clients is very important.
Stopping this practice and putting reports on mobile phones, I think was a backwards step.

How likely would you be to recommend Bluebird Care (Exeter)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care (Exeter) responded to this review on 25 Jan 2017:

Thank you for your positive review around the home care which we provide.

Bluebird Care’s aim it to be an outstanding home care company – and part of that is to innovate where we believe it will add real value to our customers.

The Pass System you refer to is an advanced tool which enables our whole home care team to manage our customer visits in real time and is highly recommended by the Care Quality Commission, who we are monitored by. The benefit of having the care notes of a customer, confidentially, available on-line through the OpenPass system means a customer’s entire team – including allied health professionals outside of Bluebird Care (such as GP’s, District Nurses and of course families), can view the notes at any time using the QR code.

However, please do not hesitate in contacting your Bluebird Care Supervisor if you would like to discuss this further and find ways in which we can provide you with the information when and how you would like it.

Thank you again for taking the time in giving us feedback.

The carers have carried out their care plan satisfactorily as laid down in request of the personal care of my wife.
Timekeeping has been very good.

How likely would you be to recommend Bluebird Care (Exeter)? Don't know

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.2 out of 5

Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care (Exeter) responded to this review on 19 Jan 2017:

Thank you for taking the time to write your positive review of the home care services we provide for your wife. We are encouraged to hear you consider our timekeeping as "very good". Many thanks.

I can not speak too highly of the care given by Bluebird staff. It is absolutely excellent. The only problem experienced by me is the time keeping. The carers are late almost every day by half to three-quarters of an hour and occasionally, if the traffic is bad, even later. This causes a lot of anxiety when a hospital, doctors appointment etc has been arranged. It would seem that more staff are needed.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care (Exeter) responded to this review on 12 Jan 2017:

Thank you for taking the time to review our service and we're glad you feel you can recommend us so highly. We will ensure one of our Supervisors contacts you to discuss any time-keeping issues you have. Many thanks again, Bluebird Care Exeter.

Very satisfied with care for my dad as it was difficult to persuade him he needed it.
Carers are always pleasant and he actually looks forward to their visits. Sometimes I feel they don't use their initiative enough if they have finished jobs asked of them, i.e. simple bit of tidying is sometimes necessary. But generally, all of them are very good.

How likely would you be to recommend Bluebird Care (Exeter)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care (Exeter) responded to this review on 11 Jan 2017:

Thank you and many thanks for taking the time to review our care.

I have found the Bluebird carers to be pleasant, helpful, polite and thoughtful. They do not have to do anything hard or difficult for me but I do like things done properly. Some girls are better than others and some are more punctual, but on the whole, I am satisfied with the care I receive. I must say that I think the charge of £135 for a sleep night is extortionate.

How likely would you be to recommend Bluebird Care (Exeter)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.2 out of 5

Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care (Exeter) responded to this review on 09 Jan 2017:

Thank you for your review. We value and appreciate your feedback and your custom.

Submit a Review for Bluebird Care (Exeter)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Job Vacancies

Staff Profiles

William

William Flint

Job Title: Director

Joined: 2011

Description:

William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.

William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.

Sara

Sara Flint

Job Title: Director

Joined: 2011

Description:

Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.

For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.

Jacqueline

Jacqueline Fyall

Job Title: Business Leader and Registered Manager

Description:

Jackie is a highly experienced Manager joining us after 14 years with the NHS.

Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.

Sian

Sian Hammacott

Job Title: Deputy Hub Manager

Joined: 2017

Description:

Sian joined the Bluebird Care Exeter team in 2017 with over 5 years experience in the substance misuse charity sector. Sian led a team of frontline and recovery workers to provide psychological support to individuals wanting to make positive changes in their lives. As Bluebird Care Exeter's Deputy Hub Manager, Sian leads a team of Devon Bluebirds to deliver high quality homecare across Exeter.

Anthony

Anthony McNamara

Job Title: Homecare Care Coordinator

Joined: 2017

Description:

Tony joined the Exeter office team after working with Bluebird Care as a Care Assistant, winning the Exeter Care Assistant of the Year award in 2017. As Care Coordinator, Tony allocates all our weekly work with a real focus on continuity for our Customers and Care Assistants, ensuring Customers are regularly supported by a dedicated and skilled team of Care Assistants.

Charmaine

Charmaine Cordy

Job Title: Supervisor

Description:

Charmaine joined Bluebird Care almost five years ago as a Care Assistant. In the past three years, Charmaine has progressed through Assistant Supervisor to her current Supervisor role.

As Supervisor, Charmaine looks after a team of twenty Care Assistants and forty customers, who she works with closely to ensure that they are receiving the best possible care.

Jenna

Jenna Hill

Job Title: Homecare Supervisor

Joined: 2013

Description:

Jenna joined the Bluebird Care team in May 2013 with 13 years of experience in the care sector, quickly rising to Supervisor after 6 months. Before joining us, Jenna previously worked predominantly in care homes, supporting customers living with Dementia. Jenna is very passionate about her current role as Homecare Supervisor in Exeter. She loves working closely with her customers and Care Workers to ensure they have the best support possible at all times.

Debbie

Debbie Marshall

Job Title: Training Manager

Description:

Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for almost a decade.

As Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise the training of staff to the next level.