Bluebird Care (Exeter)

Bluebird Care provides an invaluable service. My mother (who has dementia and Alzheimer's but is still sparky at nearly age 88) has carers three times a day. They are very professional and, above all, kind. We couldn't cope without the dedication they show. We have a supervisor who handles any changes to the care package (time adjustments, new tasks to put on the daily list) and this helps to make things efficient. I would also highly recommend asking Bluebird to sign you up for the app I have on my mobile phone, which shows how each carer visit went. Carers make notes every time they come, and this helps me to keep track of how my mum is doing.

I would just like to say a huge thank you to Bluebird Care. The caring team have been fantastic, nothing is too much trouble for them over these past months. Their care and ongoing care, support and laughs along the way have put mum well on the way after what has been a few very difficult weeks recently, and being on the mend and recovering now she enjoys her visits. Thank you.

Overall fairly satisfied but if carer and cleaner are going to late or not coming, I would like to be informed. When cleaner did not turn up I was charged and it took 2 phone calls from me and one from my daughter to get a refund.

Sufficient and necessary time spent to determine the type and extent of care needed and able to be offered.

We have been very satisfied with the current level of support provided by Bluebird, and certainly hope to use their services into the future.

My mother who has Dementia needs support to live at home as she is on her own. Bluebird Care in Exeter has been excellent in supplying carers with the extra expertise. They have adjusted to any variations in my mothers care and they are kind, caring and on time.
They make sure Mum has an interesting time, take her out shopping, or for a drive or out to lunch and to Wellness Meetings. At all times they make sure she is safe.
Any questions or alterations, the management or the carers keep me informed and it is very much a team effort between Bluebird and myself. The management is extremely approachable and responds to any questions or changes that are needed and regularly make contact to discuss any changes in my mothers care that might be needed.
The PASS system is brilliant as I can then see what the notes are for each visit to my mum and can spot any trends or changes that are needed. Overall the service is excellent and I have not come across any issues at all. Thank you.

Fantastic service provided to mum and would recommend to friends and family. First class service very caring and professional. Go the extra mile in every way.

I have been very well cared for by Bluebird Care (Exeter). All have been polite and a great many of the carers have gone out of their way to please me. There have been one or two that have made me feel that they are just doing a job and that their eyes are always on the clock but these are in the minority and have often left.

Thank you, Bluebird Care (Exeter) for taking good care of my mum. You always turn up with a smile and cheer her up, adjusting her care needs as appropriate i.e recovering from an operation or feeling unwell. You adhere to her care plan and let me know if there are any problems. She looks forward to her tea and chats. Well done.

I have been receiving care from Bluebird care on and off for more than 5 years.
My regular care workers know my routine well and support me to remain living in my own home.
I have one carer who makes me laugh and brightens my day, I look forward to her visiting me.

All the carers are very good and helpful and good with all they do.

Carers are polite, patient, very caring and pleasant.

From the time my husband was in a terminal condition, until today, I have had support as and when necessary. Always from polite and caring people. I have nothing but gratitude and praise for their help.

My mum is looked after by a few different carers and they treat her with respect and kindness. They do exactly as I ask them to do if we have any specific requirements.
I have recommended bluebird to others.

I have only had the use of a Bluebird Care (Exeter) carer for 3 weeks on coming out of hospital after 2 and a half months. However, I feel I have known my carer for a long time. She is aware of my needs and my preferences and remembers them. This is very helpful to me - I am 87 years old. She is always prompt, ready to please and a happy person to have around. (I never feel I have a stranger in the house). His standard of work is excellent.

Mum has had morning and evening carers from Bluebird Care for over 4 years. Mum and I have always been impressed and pleased with the quality of the care given and it has been crucial in enabling mum (who is 94) to continue to live an independent life in her own home. The carers are generally efficient, friendly and managers have been accessible and efficient on the few occasions I've needed to contact them.

The standard of care given by Bluebird Care is very good.
However, this is not a complaint but an observation. I do think the company would improve its profile if it reverted to written daily worksheets, which were left at the property of the client. Medical professionals and relatives would then have easy access to them which in my opinion and the clients is very important.
Stopping this practice and putting reports on mobile phones, I think was a backwards step.

The carers have carried out their care plan satisfactorily as laid down in request of the personal care of my wife.
Timekeeping has been very good.

I can not speak too highly of the care given by Bluebird staff. It is absolutely excellent. The only problem experienced by me is the time keeping. The carers are late almost every day by half to three-quarters of an hour and occasionally, if the traffic is bad, even later. This causes a lot of anxiety when a hospital, doctors appointment etc has been arranged. It would seem that more staff are needed.

Very satisfied with care for my dad as it was difficult to persuade him he needed it.
Carers are always pleasant and he actually looks forward to their visits. Sometimes I feel they don't use their initiative enough if they have finished jobs asked of them, i.e. simple bit of tidying is sometimes necessary. But generally, all of them are very good.

I have found the Bluebird carers to be pleasant, helpful, polite and thoughtful. They do not have to do anything hard or difficult for me but I do like things done properly. Some girls are better than others and some are more punctual, but on the whole, I am satisfied with the care I receive. I must say that I think the charge of £135 for a sleep night is extortionate.