Diagonal Alternatives LLP

Studio 1 Sinclair Court, Darrell Street, Brunswick Village, Newcastle upon Tyne NE13 7DS

Owner : Diagonal Alternatives LLP

Person in charge: Maria Hall (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 24

Staff Languages (other than English): Punjabi Mirpuri, Urdu

Fees Guide: £18.00 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Coming into Brunswick Village from Wideopen, approach under the A1 and take the first right (Darrell Street) and then immediately left into Sinclair Court the building on the right. Secured door entry system.

Visiting: The office is open 9-4.45 pm Monday-Thursday and 9-4 pm on a Friday, closed on Bank Holidays.

Parking: There is free parking for visitors and off street parking if the car park is full

Latest Care Quality Commission* Report on Diagonal Alternatives LLP: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Diagonal Alternatives LLP has a Review Score of 9.9 (9.896)

The Review Score of 9.9 (maximum of 10) for Diagonal Alternatives LLP is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Diagonal Alternatives LLP in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.896 for Diagonal Alternatives LLP is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Diagonal Alternatives LLP is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Diagonal Alternatives LLP?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Diagonal Alternatives LLP

  • Client / Service User
    2
  • Son of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Grandson of Client/Service User
    1
  • Niece of Client/Service User
    1
  • more

My father has been receiving support from Diagonal Alternatives LLP for about 2.5 years, recently needing 24 hr care after returning home from the hospital. They have been very professional and dedicated to establishing all his care needs prior to his return home. Over the past two years, Diagonal Alternatives LLP staff and management have advocated professionally for my father as best they could even in difficult circumstances with other family members; for this, I am very grateful as it is difficult for me being overseas. Diagonal Alternatives LLP communication with me overseas has been excellent. I am really pleased they have been able to provide the 24hr care in my father's home and I would recommend this service to anyone.

How likely would you be to recommend Diagonal Alternatives LLP? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We were very impressed when we contacted you with some urgency to arrange care for our beloved Aunt. The staff you supplied were varied but all very caring and provided her with different services and displayed different skills. You responded very well to her developing needs and everyone dealt with her family and friends and dog with sensitivity and kindness.

Sometimes the number of different careers involved felt confusing for an elderly person and communication between them was not always very good. Your invoicing system caused me some concern as when I became involved there were a number of errors.

However, overall we were all (her family) very happy indeed that she was very well looked after and able to fulfil her wish of dying in her own bed, in her own home with her dog.

Many thanks

How likely would you be to recommend Diagonal Alternatives LLP? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Maria Hall, Registered Manager at Diagonal Alternatives LLP responded to this review on 10 Apr 2017:

We always try to provide a small team of staff around our clients, however, when needs increase to 24-hour care it is necessary to have a larger team. We do have high standards but despite this there will be times when mistakes made, which can be down to human error. We welcome any feedback from clients and their families as we see it as an opportunity to identify areas for improvement. Thanks for this feedback.

I want to applaud the service delivered to my grandmother. Very personal centred support by a small competent team of staff. My grandmother loved them all. Overall, a very professional company.

How likely would you be to recommend Diagonal Alternatives LLP? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent care service, they take some beating with highest standards in care.

How likely would you be to recommend Diagonal Alternatives LLP? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

In the 2 years, I have been dealing with Diagonal Alternatives they have provided me with an excellent service. Staff are really nice, friendly and very competent. Having such reliable help it has made my life so much better.

How likely would you be to recommend Diagonal Alternatives LLP? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been with this firm of cares for daily morning and evening care since February 2014 and without exception, the quality of the carers is of the highest standard, well turned out smartly dressed and always greet you with a smile. The backroom staff are also excellent when it comes to any problems. Being disabled I count myself fortunate to have found this firm.

How likely would you be to recommend Diagonal Alternatives LLP? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Maria Hall, Registered Manager at Diagonal Alternatives LLP responded to this review on 10 Jan 2017:

The support staff and office staff are two parts of the same team, and the work we do is equally important for the clients to have a good experience. The admin team do not always get to meet the clients face to face but always have their needs at the heart of everything we do. These comments are really appreciated by everyone, thank you.

My father had a severe stroke in March 2015. Following his discharge from hospital in May we desperately needed professional care in the home to continue his rehabilitation and assist his wife. My father is 81 years old, has severe sight impairment, has very poor short term memory and other cognition problems as a result of the stroke. He has a catheter and is at high risk from falls because of his sight and balance problems. We asked my dad's GP for advice and he mentioned Diagonal Alternatives. One of his patients couldn't speak highly enough of them. We contacted them, discussed my dad's needs and arranged a visit to assess dad's needs in his own home. From the first assessment visit on 9th June 2015, by the Senior Partner, to today, Diagonal Alternatives has offered unfailingly professional, compassionate, personalised care for my dad and support and advice for his wife and my sister and I. The assessment of dad's needs has been thorough and on-going, the quality of staff is high, the flexibility of the service and availability of the management to deal with specific needs and issues has been excellent. Diagonal Alternatives currently provides my dad with 4 hours of care a day, 7 days a week, and during a period of unexpected need they were able to increase this to 24 hours a day for a 4 week period. My dad is now happy and settled, and has progressed steadily over the last six months. His wife is also much more confident about his care and greatly appreciates the support of Diagonal. Documentation and quality standards are very important to the company, but above all they care about and for my dad as a person, with all his unique qualities and needs. I really believe that the people running Diagonal Alternatives, and many if not all of their staff, see their work not just as a business but as a vocation. We would have no difficulty recommending them to anyone else requiring care in the home for themselves or a loved one.

How likely would you be to recommend Diagonal Alternatives LLP? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

After a stay in hospital, it was decided by the Doctors and Social Worker, that my Mother was unable to return home without care in place. I had previously been made aware of Diagonal Alternatives by a friend, who could not praise them highly enough. This being after contacting another agency and them taking two weeks and me having to contact them, to find out that they could not provide the care we needed. Diagonal Alternatives on the other hand, were so professional and supportive, getting everything organised to meet my Mother's needs immediately. A weekly rota was issued, including photographs of the carers to expect and a team of the same carers used, which was very comforting for her, as she built up relationships with them. They are a truly caring organisation, who go over and above expectations and I am and will continue to recommend them highly.

How likely would you be to recommend Diagonal Alternatives LLP? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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