Weltech Business Centre, Ridgeway, Welwyn Garden City AL7 2AA
Home Instead Senior Care Welwyn & Hatfield is part of a growing nationwide company that is pursuing its vision of changing the face of ageing. The branch combines high standards of professionalism with a compassionate approach, tailoring all of its provision to suit the individual in question.
Group : Home Instead Senior Care
Person in charge: Barbara Hedge (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Home Instead Senior Care (Welwyn & Hatfield): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Welwyn & Hatfield) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Welwyn & Hatfield) in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.784 for Home Instead Senior Care (Welwyn & Hatfield) is calculated as follows: ( (107 Excellents x 5) + (9 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 125 Ratings = 4.784
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Welwyn & Hatfield) is based on 16 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Home Instead Senior Care (Welwyn & Hatfield) has a Review Score of 9.8 (9.784) from 21 Reviews
Review submitted from a Postal Card by J S (Daughter of Client) on Tuesday 3 April 2018. Relates to February 2018.
My father has been receiving care from Home Instead Welwyn and Hatfield only within the last few months.
In such a short period of time, I have seen such a change in my dad, not only his appearance but also his wellbeing and self-dignity.
His whole outlook has improved and feels totally comfortable with his carers and trusting the services.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Website Submission by Julia R (Daughter of Client) on Monday 26 March 2018. Relates to March 2018.
Home Instead has been amazing with my mother. Treated her with dignity and respect.
The staff are all friendly and go above and beyond.
Its always hard to leave your loved ones in the care of other people but Home Instead give you peace of mind.
Thank you.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by Trish M (Daughter of Client) on Monday 26 February 2018. Relates to February 2018.
We are pleased with the service you provide.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by Freda M (Client) on Monday 26 February 2018. Relates to January 2018.
Willing to help whatever the task. Friendly, excellent service. Could not manage without them.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by Edith M (Client) on Friday 16 February 2018. Relates to January 2018.
We have had an excellent service throughout. I would not have managed to get home and remain at home with my husband without the service.
It's also very nice to be able to have a laugh with the carers. All are very nice to us.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Website Submission by Donald (Son of Client) on Tuesday 13 February 2018. Relates to January 2018.
Reliable, do what they say they will do.
Friendly, very caring, and interested. Good communication system
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Website Submission by Angela R (Daughter of Client) on Monday 12 February 2018. Relates to February 2018.
The team are responsive and caring. They will alert me to any issues regarding my Mother's health and well-being which is most appreciated as I live a distance away. They have responded quickly to the need to increase care calls following a hospital stay. There are regular service reviews and always someone on the end of the phone every day of the week. They have been very helpful in dealing with changing medications e.g. a course of antibiotics.
The carers are all lovely and the main carer, who comes most days for an hour, always goes the extra mile. They all work hard to establish a good rapport with my Mother.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by Doreen B (Daughter of Client) on Thursday 8 February 2018. Relates to February 2018.
We have found Home Instead Senior Care (Welwyn & Hatfield) to be fabulous with all staff being professional and very caring.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by John H (Client) on Thursday 8 February 2018. Relates to January 2018.
I have been particularly impressed by the personal assistance and interest received by all the carers.
They always have a heart to heart talk and they have been helpful in the varied tasks and assistance sought.
I called in Home Instead Senior Care (Welwyn & Hatfield) following the special support over some months prior to my late wife's demise mid-2017.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Website Submission by A G (Niece of Client) on Friday 26 January 2018. Relates to January 2018.
We have not started to use Home Instead regularly, however, the senior carer who made the first home assessment visit was great. She knew what to ask, when to talk and when to listen. She seemed genuinely interested in my aunt and this gave my aunt the confidence that she would be treated as an individual and with dignity by Home Instead. This is why she has chosen to use them. It is too soon to review what the day to day care provision is like and so I have entered 'Satisfactory' in the review options provided. This review is simply feedback about the initial visit.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Likely
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Review submitted from a Postal Card by G A (Wife of Client) on Thursday 7 December 2017. Relates to November 2017.
Just recently started using Home Instead Senior Care (Welwyn & Hatfield). So far we are really pleased with the care my wife received. Every carer is always very professional and all have a very kind nature. My wife feels very at ease with them and they treat my wife with dignity and kindness.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Website Submission by Christine C (Daughter of Client) on Tuesday 28 November 2017. Relates to November 2017.
My mother is being extremely well supported by Home Instead careers. They are a lifeline for her and me. I would not be able to cope without their support. My mother has dementia and they are flexible and tolerant in their approach to her, combined with a sense of humour!
Visits this year meant I could attend my daughter’s wedding in Portugal.
Thank you.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Website Submission by Jacquie R (Daughter of Client) on Friday 24 November 2017. Relates to November 2017.
Our family are so pleased that we used Home Instead during my mother's recent recovery from her 3rd hip dislocation. Having been allocated care companies by the hospital SW team on the previous occasions, we decided that we would do it ourselves and thank goodness we did. From the moment I spoke to the company, their professionalism was evident, at the home assessment my 86 yr old mother was immediately reassured. She was so relieved to hear that she would be getting regular ladies each day. In total Mum had 2 regular carers and a couple of others, but these were always introduced beforehand. We hired Home Instead for 8 weeks and during that time, the carers supported Mum not just physically but also helped to restore her confidence. They were happy to oblige with anything that my Mum asked for, help with and their friendliness also provide much-needed company for mum which was important for her recovery. Without a doubt I would always recommend Home Instead, thank you from us all.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Website Submission by Robert F (Son of Client) on Wednesday 15 November 2017. Relates to November 2017.
Very good at both informing of any issues and reacting to any requests. Good standard of care and assistance to my father. Staff always friendly and have a chat with him.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by J C (Son of Client) on Wednesday 8 November 2017. Relates to October 2017.
The staff are pleasant, intelligent and caring. The level of service has been consistent throughout the time they have been looking after my mother.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by R E (Client) on Friday 2 June 2017. Relates to April 2017.
Excellent company! Prompt action when help needed, reassurance given and complete understanding of help needed. Professional service with warmth and kindness added. Very grateful with service provided and follow up as to all being satisfactory.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by Janet B (Client) on Friday 21 April 2017. Relates to April 2017.
Very pleased with all aspects of care.
Carers are skilled and very caring.
Find no embarrassment with the more intimate aspects of care.
Used for one month only up until now but have no complaints thus far.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by Peter B (Client) on Friday 21 April 2017. Relates to April 2017.
Home Instead Senior Care (Welwyn & Hatfield) have been providing me with care service since October 2016 after my previous care agency withdrew their service following several disagreements. I have had no such disagreements with Home Instead Senior Care. The carers are efficient, pleasant and eager to please. The management is accessible and again eager to please. With increasing age and infirmity, I have to surrender my modesty and dignity but this is of less concern as the carers and I trust each other with the respect. The carers are more mature than my previous agency and we have a good rapport and companionship and provides a weekly conversation.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Website Submission by Marie W (Daughter of Client) on Monday 25 July 2016. Relates to July 2016.
The short time my mother had Home Instead, communication was prompt and responsive.
Her carer was always considerate, helpful and friendly.
As a care provider the experience was consistently professional and would use Home Instead again.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by Edna E (Daughter of Client) on Tuesday 17 May 2016. Relates to April 2016.
We have used Home Instead while our mum was recuperating from a broken hip. Their care was marvellous. All calls came when booked, punctuality very good and continuity of carers gave her confidence and peace of mind. Thank you.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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Review submitted from a Postal Card by Christine C (Client) on Wednesday 16 March 2016. Relates to February 2016.
I was very happy to use Home Instead after my hip replacement operation. I was free to concentrate on my recovery without worrying about day to day running and cleaning of my house. The girls were helpful and nothing was too much trouble for them to help. The manager took the time and trouble in helping me with my household arrangements. Thank you all for your help.
How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely
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April 2018
Recipient: Home Instead Senior Care (Welwyn & Hatfield)
Date: Thursday 05 Apr 2018
Job Title: Business Owner
Joined: 2011
Description:
Hi, I’m Heather, owner of the Welwyn and Hatfield office of Home Instead Senior Care.
Our office is located in the Weltech Business Centre, Ridgeway, Welwyn Garden City and we cover, Hatfield, Welwyn Garden City, Welwyn, Tewin, Codicote, Shenley, Brookmans Park and the surrounding areas.
I have two grown up children, Frankii and James and have been married to my husband Chris for 25 years. With the support and encouragement of my family and friends, I am confident that Home Instead Senior Care can, and will make a real difference to the lives of individuals within our community. In my spare time, I enjoy walking my two dogs and socialising with my family and friends.
Job Title: Registered Manager
Joined: 2011
Description:
Hi, my name is Barbara I live in an idyllic village between Welwyn Garden City and Hertford with my husband of some nigh on forty years.
I have been within the Home Care industry for some fourteen years. I feel I have gained a wealth of experience having worked within Sheltered Housing for Older people as well as Domiciliary Care. I firmly believe that most people of a certain age needing some assistance with everyday living continue to enjoy life to the full whilst remaining in their own home so much more than uprooting themselves to a residential facility.
I feel I have had great success in advising Clients of the services that not only can we accommodate but also services which may enhance their daily lives. For many people having the companionship of a friendly, trustworthy Caregiver can have a huge impact on their lives, so much so my husband often asks if he could have a personal Caregiver.
As a great believer in living life to the full and also that home is best I have joined Home Instead Senior Care with the firm belief that their outlook on assisting adults to live their lives as independently as possible and to continue to live among their family and friends for many years to come. Independence is something we should not have to give up on when such professional assistance is available and enablement to such a fulfilling future goal.
Job Title: Deputy Care Manager
Joined: 2011
Description:
Nicola joined Home Instead in 2011 becoming one of our first CAREGivers to join the team! After 2 years as a CAREGiver Nicola left to take some time for herself and returned again in 2013.
In 2014 she joined the Office Team as our Care Coordinator. In November 2017 Nicola took up the position of Deputy Care Manager carrying out our Client Service Calls which involves meeting new prospective Clients and their families and guiding them through the Home Care process and also assisting with all of our current client's requirements.
Job Title: Recruitment & Office Manager
Joined: 2011
Description:
Hi, my name is Frankii, I handle the Social Networking, Website, all Admin work and Quality Assurance at Home Instead. I have been with the company now for 5 years.
I keep our Website, Facebook & Twitter up to date so you know all the latest goings on and ensure we are always compliant.
Job Title: Senior CAREGiver & On-Call Supervisor
Joined: 2016
Description:
Hi, my name is Melanie, I joined Home Instead in March 2016 as a CAREGiver and quickly progressed to a Senior CAREGiver.
As a Senior CAREGiver, I have taken on some more responsibilities within the company.
I am the On-Call Supervisor at weekends so if any issues arise or Clients would like to speak to someone from the office I am that point of contact.
I am also trained in Train the Trainer Moving & Handling and train all new CAREGivers in our Induction Week.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Senior Care (Welwyn & Hatfield) to verify any information. Our terms and conditions can be viewed here. Home Instead Senior Care (Welwyn & Hatfield) has an Enhanced Service – more info.