Home Instead Senior Care (Welwyn & Hatfield)

Weltech Business Centre, Ridgeway, Welwyn Garden City AL7 2AA

Home Instead Senior Care (Welwyn & Hatfield)
Home Instead Senior Care (Welwyn & Hatfield)
Home Instead Senior Care (Welwyn & Hatfield)

Home Instead Senior Care Welwyn & Hatfield is part of a growing nationwide company that is pursuing its vision of changing the face of ageing. The branch combines high standards of professionalism with a compassionate approach, tailoring all of its provision to suit the individual in question.

Group : Home Instead Senior Care

Person in charge: Barbara Hedge (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Welwyn & Hatfield): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Welwyn & Hatfield) has a Review Score of 9.9 (9.862)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Welwyn & Hatfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Welwyn & Hatfield) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.862 for Home Instead Senior Care (Welwyn & Hatfield) is calculated as follows: ( (58 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 65 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Welwyn & Hatfield) is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Welwyn & Hatfield)?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Welwyn & Hatfield)

  • Client / Service User
    4
  • Daughter of Client/Service User
    4
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    1

Just recently started using Home Instead Senior Care (Welwyn & Hatfield). So far we are really pleased with the care my wife received. Every carer is always very professional and all have a very kind nature. My wife feels very at ease with them and they treat my wife with dignity and kindness.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

My mother is being extremely well supported by Home Instead careers. They are a lifeline for her and me. I would not be able to cope without their support. My mother has dementia and they are flexible and tolerant in their approach to her, combined with a sense of humour!

Visits this year meant I could attend my daughter’s wedding in Portugal.

Thank you.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our family are so pleased that we used Home Instead during my mother's recent recovery from her 3rd hip dislocation. Having been allocated care companies by the hospital SW team on the previous occasions, we decided that we would do it ourselves and thank goodness we did. From the moment I spoke to the company, their professionalism was evident, at the home assessment my 86 yr old mother was immediately reassured. She was so relieved to hear that she would be getting regular ladies each day. In total Mum had 2 regular carers and a couple of others, but these were always introduced beforehand. We hired Home Instead for 8 weeks and during that time, the carers supported Mum not just physically but also helped to restore her confidence. They were happy to oblige with anything that my Mum asked for, help with and their friendliness also provide much-needed company for mum which was important for her recovery. Without a doubt I would always recommend Home Instead, thank you from us all.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very good at both informing of any issues and reacting to any requests. Good standard of care and assistance to my father. Staff always friendly and have a chat with him.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The staff are pleasant, intelligent and caring. The level of service has been consistent throughout the time they have been looking after my mother.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Excellent company! Prompt action when help needed, reassurance given and complete understanding of help needed. Professional service with warmth and kindness added. Very grateful with service provided and follow up as to all being satisfactory.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased with all aspects of care.
Carers are skilled and very caring.
Find no embarrassment with the more intimate aspects of care.
Used for one month only up until now but have no complaints thus far.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care (Welwyn & Hatfield) have been providing me with care service since October 2016 after my previous care agency withdrew their service following several disagreements. I have had no such disagreements with Home Instead Senior Care. The carers are efficient, pleasant and eager to please. The management is accessible and again eager to please. With increasing age and infirmity, I have to surrender my modesty and dignity but this is of less concern as the carers and I trust each other with the respect. The carers are more mature than my previous agency and we have a good rapport and companionship and provides a weekly conversation.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

The short time my mother had Home Instead, communication was prompt and responsive.
Her carer was always considerate, helpful and friendly.
As a care provider the experience was consistently professional and would use Home Instead again.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We have used Home Instead while our mum was recuperating from a broken hip. Their care was marvellous. All calls came when booked, punctuality very good and continuity of carers gave her confidence and peace of mind. Thank you.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was very happy to use Home Instead after my hip replacement operation. I was free to concentrate on my recovery without worrying about day to day running and cleaning of my house. The girls were helpful and nothing was too much trouble for them to help. The manager took the time and trouble in helping me with my household arrangements. Thank you all for your help.

How likely would you be to recommend Home Instead Senior Care (Welwyn & Hatfield)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

Job Vacancies

Staff Profiles

Heather

Heather Simms

Job Title: Business Owner

Joined: 2011

Description:

Hi, I’m Heather, owner of the Welwyn and Hatfield office of Home Instead Senior Care.
Our office is located in the Weltech Business Centre, Ridgeway, Welwyn Garden City and we cover, Hatfield, Welwyn Garden City, Welwyn, Tewin, Codicote, Shenley, Brookmans Park and the surrounding areas.

I have two grown up children, Frankii and James and have been married to my husband Chris for 25 years. With the support and encouragement of my family and friends, I am confident that Home Instead Senior Care can, and will make a real difference to the lives of individuals within our community. In my spare time, I enjoy walking my two dogs and socialising with my family and friends.

Barbara

Barbara Hedge

Job Title: Registered Manager

Joined: 2011

Description:

Hi, my name is Barbara I live in an idyllic village between Welwyn Garden City and Hertford with my husband of some nigh on forty years.

I have been within the Home Care industry for some fourteen years. I feel I have gained a wealth of experience having worked within Sheltered Housing for Older people as well as Domiciliary Care. I firmly believe that most people of a certain age needing some assistance with everyday living continue to enjoy life to the full whilst remaining in their own home so much more than uprooting themselves to a residential facility.
I feel I have had great success in advising Clients of the services that not only can we accommodate but also services which may enhance their daily lives. For many people having the companionship of a friendly, trustworthy Caregiver can have a huge impact on their lives, so much so my husband often asks if he could have a personal Caregiver.

As a great believer in living life to the full and also that home is best I have joined Home Instead Senior Care with the firm belief that their outlook on assisting adults to live their lives as independently as possible and to continue to live among their family and friends for many years to come. Independence is something we should not have to give up on when such professional assistance is available and enablement to such a fulfilling future goal.

Frankii

Frankii Simms

Job Title: Recruitment & Compliance Manager

Joined: 2011

Description:

Hi, my name is Frankii, I handle the Social Networking, Website, all Admin work and Quality Assurance at Home Instead. I have been with the company now for 5 years.

I keep our Website, Facebook & Twitter up to date so you know all the latest goings on and ensure we are always compliant.

Nicola

Nicola Hollis

Job Title: Scheduler & Client Co-ordinator

Joined: 2013

Description:

Nicola started with Home Instead as a CAREGiver and decided to join the Office Staff in 2013!

She deals with all the Scheduling of Clients calls, CAREGiver Sickness and emergency cover.

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Melanie O'Brien

Job Title: Senior CAREGiver & On-Call Supervisor

Joined: 2016

Description:

Hi, my name is Melanie, I joined Home Instead in March 2016 as a CAREGiver and quickly progressed to a Senior CAREGiver.
As a Senior CAREGiver, I have taken on some more responsibilities within the company.
I am the On-Call Supervisor at weekends so if any issues arise or Clients would like to speak to someone from the office I am that point of contact.

I am also trained in Train the Trainer Moving & Handling and train all new CAREGivers in our Induction Week.