Home Instead (Wetherby, North Leeds and Horsforth)

Gemini Grange, Sandbeck Way, Wetherby LS22 7DN
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9.9 80 Reviews
  • Home Instead (Wetherby, North Leeds and Horsforth), Wetherby
Home Instead Wetherby, North Leeds and Horsforth offer tailor-made home care and specialist dementia support to people living in their own homes.

Services including companionship, home help, personal care, medication support, postoperative, respite and rehabilitation, are personalised to the individual.

Specialist dementia and palliative care service work closely with local health care providers to enable non-medical support to reflect the individual’s needs and be of the highest quality.

Visits can be from one hour to 24 hours a day, 7 days a week and are provided by a team of professional CAREGivers who have undergone comprehensive training including City & Guilds accredited Alzheimer’s and dementia specialist training.

The CAREGivers are compassionate, skilled and trustworthy and the selection process ensures this as six references are obtained instead of the two required as an industry standard.

In addition, the CAREGivers have an enhanced (DBS) background check before they begin their employment.

CAREGivers are individually matched to clients on the basis of personality, interests and skills required.

The relationship of trust between the client and CAREGiver is fundamental to the provision of high-quality care so clients have a named CAREGiver at every visit.

On the first visit, a member of the management team will introduce the CAREGiver to the client and visits are arranged at a time convenient to the client.

The Management team makes regular quality assurance visits to ensure that the care being delivered matches the care plan. This ensures that they are able to react quickly to any change in clients circumstances or condition.

Have a look at the recommendations from clients and family members to see what people think and please do not hesitate to contact Home Instead Senior Care for further details and no obligation care consultation.

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Care Provided by Home Instead (Wetherby, North Leeds and Horsforth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Simon White (Director)

Funding & Fees Guide for Home Instead (Wetherby, North Leeds and Horsforth)

  • Prices

  • Please get in touch with our dedicated team to discuss pricing.

Home Instead (Wetherby, North Leeds and Horsforth) Reviews (80)

Total of 80, showing 1-20
9.9

Home Instead (Wetherby, North Leeds and Horsforth) has a Review Score of 9.9 (9.916) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Wetherby, North Leeds and Horsforth) has 80 reviews.

Overall Experience

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Review from S H (Friend of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in contact with Home Instead for the last two years arranging a timetable of care for my friend who has mobility needs and now has complex needs related to dementia. They have always been very helpful in providing cover even at the last minute when needed. Liaising with them on the phone
when my friend had difficulty in communicating with them because of language barriers they have always demonstrated great patience and willingness to meet and understand her needs .

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We have adored looking after your friend, and appreciate the lovely feedback. We pride ourselves in being responsive to the changing our clients and so it is great to hear that this was valued. Many thanks once again for taking the time to review our care.


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Review from Rev Helen L (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the care professionals at Home Instead enough. They go over and beyond to care for my mum. Since they have been looking after her my mind has been at rest. During the recent snow one of the carers walked to mum twice to ensure she had care. Another staff member spent two hours of her
own time waiting for me to arrive when there was a power cut. They are so kind and friendly, just the kind of people you want to care for a parent. Nothing is too much trouble for them and thanks to the app I get detailed notes three times a day. Communication is excellent and they keep me informed of things we need. Mum calls them her angels, they are I can't thank them enough, they are such a blessing to our family! I tell everyone about them and would recommend them to anyone - I'm so grateful!!

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for taking the time to give such excellent feedback. We are so proud of our Care Professionals who go above and beyond to deliver exceptional care. We are privileged to look after your mum and help her live happily and independently in her own home.


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Review from Adam R (Son of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The firm was recommended to me by a previous client whose parent this firm also cared for. This is a difficult market to work in but the quality of care and service we received from Home Instead was excellent from start to finish. They helped deal with a number of medical crises that my father was subject
to and helped us to get him home quickly and back on his feet. They were sympathetic to changing needs (both increasing and reducing care) and dealt with me, as a son of a client, with respect. I would recommend them to others without hesitation.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are thrilled that we were able to provide care for your father and to work with his family to get him home where he belonged as quickly and safely as possible. We endeavour to provide care that can be adapted to our client's changing needs so we are delighted that this was of benefit to your family. Thank you for taking the time to provide a review and recommendation.


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Review from J G (Daughter of Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have always been there to help. They care for my mum on a full-time basis and always do this with kindness and respect for my mum.
If I have any issues they are very happy to help and discuss options and solutions to our problems and ongoing concerns, as my mum's needs progress.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are honoured to provide live in care for your mum and support you and your family as her needs progress, enabling her to stay in the home she loves. Thank you for taking the time to share your review.


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Review from W M (Son of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers visiting my mother are special and carer for every eventuality.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We have loved caring for your mother over the last 6 years, we were delighted to celebrate her 104th birthday with her recently. Thank you for taking the time to share your feedback.


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Review from Graham T (Husband of Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having tried two companies, I appreciated the attention to detail of the current company and the introduction of our helper. What a delightful lady helper who is so helpful and obliging. She has given me guidance on jobs I am not really used to. My wife is so appreciative of her help and feels happy
with her. I now feel confident in the knowledge I can leave my home for a break. A big thank you.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are so delighted that the care your wife receives from Home Instead has meant that you feel confident to take a break and your wife is happy with the care professionals.


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Review from J D (Client) assisted by family/friend published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really delighted with all the care I receive. The girls are helpful, courteous, kind and caring and nothing is too much trouble for them.
Because of my sight impairment, I would like to know when care visits are changed, and that someone notifies me by phoning my landline. This would be most helpful
to me.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are so pleased that you are delighted with the care provided by Home Instead, and for your 5 star review. I have informed the team that in the rare event we need to switch between your regular carers that we phone your landline rather than your mobile to let you know. Thank you for taking the time to review your care with Home Instead; it makes a difference to the team to receive your feedback.


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Review from M L (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was glad to be introduced to the support worker/care professional by the care manager and am always happy to have the companionship of the support worker who is considerate, hopeful and has a good sense of humour. The office staff have always been courteous and helpful with any queries that I have
had. The service is really good.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are delighted that you are enjoying the service from Home Instead and we will pass on the feedback to your Care Professional and the Care Manager. Thank you for taking the time to review our service.


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Review from S R (Wife of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willin carers, sympathetic to the needs of the client. Efficient, and thoughtful to wife of client. Always willing to help.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your kind words. We are delighted that our Care Professionals and providing such a high level of care and support to both of you. Thank you for taking the time to give us valuable feedback.


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Review from Mary R (Client) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very satisfied with Home Instead. They have been, for the most part, very professional in their dealing with me. If there is one small request, it is sometimes due to pressure, communication is not too good, so someone can turn up who is different to whom I expect. This is usually sorted
out with a telephone call, very promptly.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

I am delighted that you have rated all elements of our service five stars and that you are happy with the care and support you receive from Home Instead. I will ensure that amongst your small, regular team of regular care professionals if one of them is not available, we will always let you know which other member of your team will visit you. Thank you for your feedback and taking the time to complete this review.


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Review from D H (Client) assisted by family/friend published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from Home Instead carers is outstanding. My only issue with the company is not being kept up-to-date with changes in my care schedule.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your feedback regarding the outstanding care you receive. We are delighted that you are having a wonderful experience with Home Instead. We have listened to your feedback, and on the rare occasion that we need to make changes due to care professional sickness or holidays, we have reinforced to the team that every client must receive a phone call to advise them of this. Once again, thank you for taking the time to complete a review.


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Review from Sue H (Daughter of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff always go the extra mile for Mum, they are always so cheerful and helpful. Mum is so grateful to them and looks forward to their visits. The care manager is simply amazing, any issues with things like medication not being delivered she takes on and sorts out! Overall, a fantastic reliable
service from Home Instead, definitely recommend!

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you so much for your review and recommendation. We will pass on your feedback to the team. We are delighted that your mum looks forward to our visits and thank you for your recognition of your amazing Care Manager who will always find a way to support her clients and their families.


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Review from D H (Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found everything really really good, couldn’t fault anything at all even though I am quite judgmental, but overall great experience, top class all around, keep things the way they are, just exactly right the way everything is.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you so much for your kind words. We love what we do at Home Instead and set ourselves very high standards so we are delighted that you are so happy with our team and the care they are providing.


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Review from Ruth A (Daughter of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed and happy with the professional, caring, thoughtful and detailed approach to the start of a care plan for my Mother from Home Instead (Wetherby & North Leeds).
The care service manager and staff could not do enough to help my brother and I who both live a long distance away
from my Mother. The advice and help given to us has been extremely reassuring to us and my mother. She can now stay in her home and we now look forward to organising more care for her with Home Instead.
Thank you.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you very much for your kind words. We are delighted that the reassurance from the team and the level of care provided has enabled your mum to enjoy staying in her own home with the support of our lovely Care Professionals. We look forward to continuing to support you and your family in your journey with Home Instead.


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Review from I H (Husband of Client) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In all respects the carers are good.

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Review from Andrew H (Husband of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is a 'post stroke' patient/client of Home Instead is, as am I, very pleased and very thankful to Home Instead for their professionalism.
They have very dedicated and personable staff, both carers and administrators.
We couldn't ask for more.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are delighted that you are happy with the care and support we provide for your wife. The small team of care professionals you have love seeing your wife and are thankful that they get to make a difference in the life of you both and your family. Thank you for your lovely words about our staff we will pass this on to them.


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Review from Dorothy H (Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The people who have been to help me after being in hospital were considerate and helpful. Since then I am able to be out driving myself and doing my own shopping, but that rests on the fact that the two visits I have each week do the basic housework for me. that enables me to go and garden instead of
cleaning!

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are delighted that our support has enabled you to regain your independence and focus on the things that you love to do.


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Review from D D (Daughter of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best of care and the kindest of caregivers. The caregivers and office always were supportive to both my parents and the family. My mum could stay in familiar surroundings and we were reassured every day with the care planning notes but also knowing a friendly voice was only a phone call away. Thank
you.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you so much for your lovely words. We are delighted that your parents were able to be in their home as long as possible and that you received the reassurance you deserved. We send you all our very best wishes.


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Review from Frances D (Daughter of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience has been very good. My mother only needs (at the moment), someone different to talk to. The carers can change as well as the time of the visit, although, the management tries not to do that. However, I can see that the short notice might be a problem if the elderly person wasn't on the
ball. My mother actually enjoys seeing different people but a confused person might find it hard.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are delighted that your mum is enjoying the companionship of our care professionals. We always try to match the interests of both our client and care professionals in regards to the interests and needs of our clients, which includes any flexibility on times. Our care professionals love chatting with your mum and we continually look to improve our consistency even further. Many thanks for your review.


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Review from Sandy G (Husband of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very content with the service provided by Home Instead. The staff who attend my wife are courteous and friendly and most are happy to undertake addition household chores within the time constraints of their hourly visits.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are delighted that you are happy you chose Home Instead to provide care for your wife. We will pass on your feedback to your care professionals, who love coming to see you. Many thanks for your feedback.


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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Home Instead (Wetherby, North Leeds and Horsforth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Home Instead (Wetherby, North Leeds and Horsforth) is calculated as follows: ( (78 Excellents x 5) + (4 Goods x 4) + (1 Poors x 2) ) ÷ 83 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wetherby, North Leeds and Horsforth) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (14)

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Simon White

Job Title: Director

Following 35 years of business experience in corporate roles with well-known brands working largely in the retail sector, I wanted to do something that would make a difference.


After experiencing the difficulty of finding high-quality care for my immediate family, I very much value the approach to senior care and independence that Home Instead offers so I joined the Home Instead Wetherby office in 2016. My role is to lead the Wetherby & North Leeds team, spread the word about the Home Instead experience, and run the business aspects of the operation.


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Cath Hale

Job Title: General Manager

As General Manager, Cath oversees all aspects of the service with a deep commitment to the wellbeing of older adults. She’s passionate about helping people remain independent in the place they know best: home, while building lasting connections within the local community.


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Bridget Glynn

Job Title: Registered Care Manager

After previously working in adult social care for over 30 years, I took early retirement to care for a family member. I then decided to join Home Instead as a CAREGiver and loved the role so much that I wanted to develop my career. I used my skills to become a Care Service Manager looking after the Leeds area. I am now the Care Manager, overseeing all aspects of our car across Wetherby & Leeds. I really enjoy the contact with our clients and their families, so I can tailor the service we provide to their needs.


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Louisa Peddar

Job Title: Care Service Manager

With extensive experience in the sector, Louisa brings high levels of expertise and attention to detail to her role of Client Service Manager. Louisa plans and supports her clients through their journey in care and is a valued member of our team.


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Megan Dodgson

Job Title: Client Service manager

Our Client Service Manager, Megan, has over 30 years of experience in the NHS in various nursing roles, and so brings a high level of understanding and expertise into her role, ensuring our clients receive the personalised care they need.


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Nina Bisson

Job Title: Care Co-Ordinator

Nina beings her wealth of experience as a Care Professional into her role as Care Co-Ordinator. With her infectious enthusiasm and passion for the caring profession, we are incredibly fortunate to have Nina as a central member of our Wetherby team.


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Gemma Grainge

Job Title: Client Experience Manager

As Client Experience Manager, Gemma makes sure every client and their family feels genuinely supported. She’s all about personal, flexible care that adapts to each individual’s needs and building trust with our wonderful community.


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Katherine Hobson

Job Title: Marketing Executive

Katherine joined Home Instead Wetherby in October 2023 after completing a degree in Marketing Management. She joined the team to share online the amazing home care service provided to support clients to live well at home locally.


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Heather Welsh

Job Title: Community Engagement Lead

Before starting my career with Home Instead I was a Business Development Manager but joined as both a Community Representative and a CAREGiver, so I could make a difference in people’s lives, having previously nursed my mum who was living with dementia.


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Racheal Foulds

Job Title: Recruitment Manager

Racheal has over 12 years experience in the sector. As Recruitment Manager, she ensures the efficient recruitment of Care Professionals that best match our client’s needs.


Racheal chose to join Home Instead as the company’s values and culture align with her own beliefs.


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Jacky Darley

Job Title: Learning & Development Coordinator

Before joining Home Instead, I trained as a hairdresser but became disillusioned. I first fell in love with caring as a personal assistant privately for four years, then trained with Home Instead as a CAREGiver. I want to pass on my passion and experience in care to ensure our clients receive the care they need. Outside of work, I love running and keeping fit, reading and spending time with family.


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Helen Naylor

Job Title: Audit Manager

I joined Home Instead four years ago as a Care Professional which I absolutely loved and met some lovely clients and fellow Care Pros along the way. It's been a pleasure helping to look after them. I have now moved into the role as our Audit Manager which will see me oversee and support the smooth running of the business.


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Fiona Smith

Job Title: Field Supervisor

Fiona has worked in the care sector most of her adult life, and enjoys every day of it. As well as caring for clients, she also supports Care Professionals in the field.


She feels lucky to work for Home Instead and enjoys meeting wonderful clients and Care Professionals.


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Kendra Dickson

Job Title: Business Support

Kendra joined Home Instead in 2022 having previously worked within the financial services sector in HR and Scheduling functions.


She values Home Instead's ethos and relishes building relationships with clients, their families and Care Professionals.


Frequently Asked Questions about Home Instead (Wetherby, North Leeds and Horsforth)

What Type of Services does Home Instead (Wetherby, North Leeds and Horsforth) offer?

Home Instead (Wetherby, North Leeds and Horsforth) offers Home Care.

How many Carers does Home Instead (Wetherby, North Leeds and Horsforth) employ?

Home Instead (Wetherby, North Leeds and Horsforth) employs 83 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wetherby, North Leeds and Horsforth) to verify any information. View our terms and conditions. Home Instead (Wetherby, North Leeds and Horsforth) has a Platinum Service – more info.