Home Instead Senior Care (Wetherby & North Leeds)

Sandown House, Sandbeck Way, Wetherby LS22 7DN

Home Instead Senior Care (Wetherby & North Leeds)
Home Instead Senior Care (Wetherby & North Leeds)
Home Instead Senior Care (Wetherby & North Leeds)

Home Instead Senior Care Wetherby and North Leeds offer tailor-made home care and specialist Dementia support to people living in their own homes. Services including companionship, home help, personal care, medication support, post operative, respite and rehabilitation, are personalised to the individual. The specialist Dementia and Palliative Care service works closely with local health care providers to enable non-medical support to reflect the individual’s needs and be of the highest quality.

Service duration is 4 to 24 hours a day 7 days a week and is provided by a team of professional CAREGivers who have undergone comprehensive training including City & Guilds accredited Alzheimer’s and Dementia Specialist training. The CAREGivers are compassionate, skilled and trustworthy and the selection process ensures this as six references are obtained instead of the two required as an industry standard. In addition the CAREGivers have an enhanced (DBS) background check before they begin their employment.

CAREGivers are individually matched to clients on the basis of personality, interests and skills required. The relationship of trust between the client and CAREGiver is fundamental to the provision of high quality care so clients have a named CAREGiver at every visit. On the first visit a member of the Management team will introduce the CAREGiver to the client and visits are arranged at a time convenient to the client.

The Management team makes regular quality assurance visits to ensure that the care being delivered matches the care plan. This ensures that they are able to react quickly to any change in a clients circumstances or condition.

Have a look at the recommendations from clients and family members to see what people think and please do not hesitate to contact Home Instead Senior Care for further details and no obligation care consultation.

Group : Home Instead Senior Care

Person in charge: Simon White (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 53

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Wetherby & North Leeds): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Wetherby & North Leeds) has a Review Score of 9.9 (9.889)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Wetherby & North Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Wetherby & North Leeds) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.889 for Home Instead Senior Care (Wetherby & North Leeds) is calculated as follows: ( (82 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 90 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Wetherby & North Leeds) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Wetherby & North Leeds)?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Wetherby & North Leeds)

  • Client / Service User
    4
  • Daughter of Client/Service User
    4
  • Son of Client/Service User
    4
  • Wife of Client/Service User
    2
  • Friend of Resident/Service User
    1
  • more

I was very pleased with the help and support I received from the companionship of the person the agency sent to me.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Excellent, caring, thoughtful and exemplary service by all team members.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This senior care provider always achieved the highest standards from first to the last contact continuously. They treated and cared for my mother better than I could have done. It was overwhelmingly obvious that they are an extremely well organised and totally professional firm displaying consideration compassion and empathy for the client at all times. They are not the cheapest of providers but provide excellent value for money in other words "they do exactly (and more) what it says on the tin".

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead provided a supportive and flexible care package for my mother, which enabled her to stay in her own home. The carers were kind and helpful and provided Mum with a high standard of care. The office staff were very considerate and accommodating.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Home Instead have provided an excellent service for the past 18 months, responding to changing needs, and always sending excellent carers. Everything, both caring and organisation, has been first class.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead was excellent in every respect. The care they provided made all the difference in enabling my mother to stay at home rather than going into a nursing home.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our experience with Home Instead is more than first class. We have used this service on and off for the last few years and everyone has been so helpful and kind to both my husband and myself, supporting me and treating my husband with respect and dignity.
The young lady we had last time put herself out to make sure we were both okay. Sadly, my husband has had to go into a nursing home as I can no longer deal with him. Your staff are all wonderful.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We engaged a Home Instead carer early in 2016 to visit my mother at home a couple of times a week for social contact, outings and light housework. Mummy had been diagnosed with Parkinson's in 2014 and increasing dementia was making it difficult for her to manage her home. We met the Home Instead manager and were impressed by how she wanted to know mummy as a person - her interests, lifestyle and likes/dislikes. She found a super carer with whom mummy quickly built up a rapport.

In the summer of 2016, mummy was hospitalised for an infection causing a deterioration in her mental capacity so she could no longer safely live at home; her Home Instead carer visited her in hospital in her own unpaid time. We were impressed and organised with Home Instead for the carer to visit mummy weekly at the care home. She sets up FaceTime so mummy gets to see our faces; she takes mummy out, reads to her and takes an interest in her wellbeing. I live 5 hrs away - this weekly update is invaluable.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead have provided care at home for both my parents over the past 5 years. The service has always been excellent and they have gone above and beyond my expectations. They are very caring, friendly and easy to work with. Their service was initially tailored to my late father's needs and is now tailored to my mother's needs, as she suffers from Alzheimer's. They have adapted their service as our needs have changed and are extremely proactive, flexible and supportive when urgent and unexpected health issues arise. They enable my mother to continue living happily at home and are invaluable to us as a family.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead have been caring for my father in law since September 2016. He has mobility issues and dementia and his wife was in the hospital. All the caregivers have been wonderful with him, and his wife when she returned home. We have found Home Instead to be more than willing to accommodate their needs and they have kept us updated at all times. We are particularly grateful for the vigilance of the caregivers, who have been quick to alert us when there is cause for concern. We have found that the caregivers use their initiative to provide appropriate support for him, by involving him in the day to day tasks and by planning activities that will interest him.
As a family, we are enormously grateful to Home Instead for giving us peace of mind. We know that my parents in law are safe and happy.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As a family, we are indebted to Home Instead. From the first contact, the service has been outstanding. Everyone involved is warm, friendly, courteous, caring and competent. The admin staff answer quickly and always callback if they have promised to do so. The carers are just wonderful. We could not have managed without them and we will always be grateful to them.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead (HI) and the Wetherby team have been fantastic since first approached, caring, attentive and professional - we contacted other agencies however HI are by far the best, once a proposal was in place, it was an easy decision to have Dad's care with them.

Over 6 months HI has stepped up to every challenge where we have asked for help, quickly putting in place great staff, all with a quiet and efficient backroom support and logistics. We would not have been able to keep Dad at home in comfort, with the other NHS agencies around him, without the care and attention to detail that HI has provided.

All these scenarios with Dads care have been new to us and at each level HI has been able to guide us forward with Dovetail with all Dad's medical care, we have always felt confident with HI.

All the HI staff are brilliant in their approach to Dad, he has been able to take step by step, all the care and help he has needed, he says "I'm so lucky I only meet nice people" a testament to the HI ethos.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

As a post-polio victim, I broke a bone in my hand and required assistance with bathing and dressing until my hand healed - approximately 4 weeks.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

I found all the carers very helpful, kind and understanding. Nothing was too much trouble for them and I have made some new friends.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I recently arranged care for an elderly couple who live next door to me. They were both in their 90's and required companionship and personal assistance. The Home Instead team were incredible, nothing was ever too much trouble and they were always flexible and efficient whenever I needed to change times of visit. The staff who visited were always professional and courteous to my elderly neighbours and I know they were well like and well thought of by both clients. The office staff were always polite and accommodating. Without the input of the Home Instead team I don't know how I would have managed. I would have no hesitation in recommending this company and would certainly use them again if the need ever arises.

My thanks to everyone for the patience and help.

How likely would you be to recommend Home Instead Senior Care (Wetherby & North Leeds)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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