Home Instead (Wetherby, North Leeds and Horsforth)
Gemini Grange, Sandbeck Way,
Wetherby
LS22 7DN
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These prices are only a guideline, please contact Home Instead (Wetherby, North Leeds and Horsforth) to find out the exact price for your requirements.
Home Instead (Wetherby, North Leeds and Horsforth) has a Review Score of 9.9 (9.904) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (Wetherby, North Leeds and Horsforth) has 81 reviews.
5.0 out of 5
Thank you for your wonderful review. We pride ourselves on ensuring our clients have consistency of Care Professionals and we are delighted that your parents benefitted from this. Our office team are always on hand to provide any advice and support to our clients and their families and it is great that you found this helpful. We were privileged to provide care to your parents and wish you all the very best for the future.
5.0 out of 5
We have adored looking after your friend, and appreciate the lovely feedback. We pride ourselves in being responsive to the changing our clients and so it is great to hear that this was valued. Many thanks once again for taking the time to review our care.
5.0 out of 5
Thank you for taking the time to give such excellent feedback. We are so proud of our Care Professionals who go above and beyond to deliver exceptional care. We are privileged to look after your mum and help her live happily and independently in her own home.
5.0 out of 5
We are thrilled that we were able to provide care for your father and to work with his family to get him home where he belonged as quickly and safely as possible. We endeavour to provide care that can be adapted to our client's changing needs so we are delighted that this was of benefit to your family. Thank you for taking the time to provide a review and recommendation.
5.0 out of 5
We are honoured to provide live in care for your mum and support you and your family as her needs progress, enabling her to stay in the home she loves. Thank you for taking the time to share your review.
5.0 out of 5
We have loved caring for your mother over the last 6 years, we were delighted to celebrate her 104th birthday with her recently. Thank you for taking the time to share your feedback.
5.0 out of 5
We are so delighted that the care your wife receives from Home Instead has meant that you feel confident to take a break and your wife is happy with the care professionals.
5.0 out of 5
We are so pleased that you are delighted with the care provided by Home Instead, and for your 5 star review. I have informed the team that in the rare event we need to switch between your regular carers that we phone your landline rather than your mobile to let you know. Thank you for taking the time to review your care with Home Instead; it makes a difference to the team to receive your feedback.
5.0 out of 5
We are delighted that you are enjoying the service from Home Instead and we will pass on the feedback to your Care Professional and the Care Manager. Thank you for taking the time to review our service.
5.0 out of 5
Thank you for your kind words. We are delighted that our Care Professionals and providing such a high level of care and support to both of you. Thank you for taking the time to give us valuable feedback.
5.0 out of 5
I am delighted that you have rated all elements of our service five stars and that you are happy with the care and support you receive from Home Instead. I will ensure that amongst your small, regular team of regular care professionals if one of them is not available, we will always let you know which other member of your team will visit you. Thank you for your feedback and taking the time to complete this review.
5.0 out of 5
Thank you for your feedback regarding the outstanding care you receive. We are delighted that you are having a wonderful experience with Home Instead. We have listened to your feedback, and on the rare occasion that we need to make changes due to care professional sickness or holidays, we have reinforced to the team that every client must receive a phone call to advise them of this. Once again, thank you for taking the time to complete a review.
5.0 out of 5
Thank you so much for your review and recommendation. We will pass on your feedback to the team. We are delighted that your mum looks forward to our visits and thank you for your recognition of your amazing Care Manager who will always find a way to support her clients and their families.
5.0 out of 5
Thank you so much for your kind words. We love what we do at Home Instead and set ourselves very high standards so we are delighted that you are so happy with our team and the care they are providing.
5.0 out of 5
Thank you very much for your kind words. We are delighted that the reassurance from the team and the level of care provided has enabled your mum to enjoy staying in her own home with the support of our lovely Care Professionals. We look forward to continuing to support you and your family in your journey with Home Instead.
4.0 out of 5
5.0 out of 5
We are delighted that you are happy with the care and support we provide for your wife. The small team of care professionals you have love seeing your wife and are thankful that they get to make a difference in the life of you both and your family. Thank you for your lovely words about our staff we will pass this on to them.
4.0 out of 5
We are delighted that our support has enabled you to regain your independence and focus on the things that you love to do.
5.0 out of 5
Thank you so much for your lovely words. We are delighted that your parents were able to be in their home as long as possible and that you received the reassurance you deserved. We send you all our very best wishes.
4.0 out of 5
We are delighted that your mum is enjoying the companionship of our care professionals. We always try to match the interests of both our client and care professionals in regards to the interests and needs of our clients, which includes any flexibility on times. Our care professionals love chatting with your mum and we continually look to improve our consistency even further. Many thanks for your review.
The Review Score of 9.9 (9.904) out of 10 for Home Instead (Wetherby, North Leeds and Horsforth) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Wetherby, North Leeds and Horsforth) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Following 35 years of business experience in corporate roles with well-known brands working largely in the retail sector, I wanted to do something that would make a difference.
After experiencing the difficulty of finding high-quality care for my immediate family, I very much value the approach to senior care and independence that Home Instead offers so I joined the Home Instead Wetherby office in 2016. My role is to lead the Wetherby & North Leeds team, spread the word about the Home Instead experience, and run the business aspects of the operation.
As General Manager, Cath oversees all aspects of the service with a deep commitment to the wellbeing of older adults. She’s passionate about helping people remain independent in the place they know best: home, while building lasting connections within the local community.
After previously working in adult social care for over 30 years, I took early retirement to care for a family member. I then decided to join Home Instead as a CAREGiver and loved the role so much that I wanted to develop my career. I used my skills to become a Care Service Manager looking after the Leeds area. I am now the Care Manager, overseeing all aspects of our car across Wetherby & Leeds. I really enjoy the contact with our clients and their families, so I can tailor the service we provide to their needs.
With extensive experience in the sector, Louisa brings high levels of expertise and attention to detail to her role of Client Service Manager. Louisa plans and supports her clients through their journey in care and is a valued member of our team.
Our Client Service Manager, Megan, has over 30 years of experience in the NHS in various nursing roles, and so brings a high level of understanding and expertise into her role, ensuring our clients receive the personalised care they need.
Nina beings her wealth of experience as a Care Professional into her role as Care Co-Ordinator. With her infectious enthusiasm and passion for the caring profession, we are incredibly fortunate to have Nina as a central member of our Wetherby team.
As Client Experience Manager, Gemma makes sure every client and their family feels genuinely supported. She’s all about personal, flexible care that adapts to each individual’s needs and building trust with our wonderful community.
Katherine joined Home Instead Wetherby in October 2023 after completing a degree in Marketing Management. She joined the team to share online the amazing home care service provided to support clients to live well at home locally.
Before starting my career with Home Instead I was a Business Development Manager but joined as both a Community Representative and a CAREGiver, so I could make a difference in people’s lives, having previously nursed my mum who was living with dementia.
Racheal has over 12 years experience in the sector. As Recruitment Manager, she ensures the efficient recruitment of Care Professionals that best match our client’s needs.
Racheal chose to join Home Instead as the company’s values and culture align with her own beliefs.
Before joining Home Instead, I trained as a hairdresser but became disillusioned. I first fell in love with caring as a personal assistant privately for four years, then trained with Home Instead as a CAREGiver. I want to pass on my passion and experience in care to ensure our clients receive the care they need. Outside of work, I love running and keeping fit, reading and spending time with family.
I joined Home Instead four years ago as a Care Professional which I absolutely loved and met some lovely clients and fellow Care Pros along the way. It's been a pleasure helping to look after them. I have now moved into the role as our Audit Manager which will see me oversee and support the smooth running of the business.
Fiona has worked in the care sector most of her adult life, and enjoys every day of it. As well as caring for clients, she also supports Care Professionals in the field.
She feels lucky to work for Home Instead and enjoys meeting wonderful clients and Care Professionals.
Kendra joined Home Instead in 2022 having previously worked within the financial services sector in HR and Scheduling functions.
She values Home Instead's ethos and relishes building relationships with clients, their families and Care Professionals.
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