Home Instead (Wetherby, North Leeds and Horsforth)

Gemini Grange, Sandbeck Way, Wetherby LS22 7DN
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9.9 80 Reviews
  • Home Instead (Wetherby, North Leeds and Horsforth), Wetherby
Home Instead Wetherby, North Leeds and Horsforth offer tailor-made home care and specialist dementia support to people living in their own homes.

Services including companionship, home help, personal care, medication support, postoperative, respite and rehabilitation, are personalised to the individual.

Specialist dementia and palliative care service work closely with local health care providers to enable non-medical support to reflect the individual’s needs and be of the highest quality.

Visits can be from one hour to 24 hours a day, 7 days a week and are provided by a team of professional CAREGivers who have undergone comprehensive training including City & Guilds accredited Alzheimer’s and dementia specialist training.

The CAREGivers are compassionate, skilled and trustworthy and the selection process ensures this as six references are obtained instead of the two required as an industry standard.

In addition, the CAREGivers have an enhanced (DBS) background check before they begin their employment.

CAREGivers are individually matched to clients on the basis of personality, interests and skills required.

The relationship of trust between the client and CAREGiver is fundamental to the provision of high-quality care so clients have a named CAREGiver at every visit.

On the first visit, a member of the management team will introduce the CAREGiver to the client and visits are arranged at a time convenient to the client.

The Management team makes regular quality assurance visits to ensure that the care being delivered matches the care plan. This ensures that they are able to react quickly to any change in clients circumstances or condition.

Have a look at the recommendations from clients and family members to see what people think and please do not hesitate to contact Home Instead Senior Care for further details and no obligation care consultation.

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Care Provided by Home Instead (Wetherby, North Leeds and Horsforth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability / Autism
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Visual / Hearing Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Simon White (Director)

Funding & Fees Guide for Home Instead (Wetherby, North Leeds and Horsforth)

  • Prices

  • Please get in touch with our dedicated team to discuss pricing.

Home Instead (Wetherby, North Leeds and Horsforth) Reviews (80)

Total of 80, showing 41-60
9.9

Home Instead (Wetherby, North Leeds and Horsforth) has a Review Score of 9.9 (9.916) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Wetherby, North Leeds and Horsforth) has 80 reviews.

Overall Experience

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  • 13
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Date Published

80
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10
14
66

Review from Susan F (Daughter-in-law of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for a long time now, to look after my Mother-in-law. She celebrated her 100th birthday last October. When the first lockdown came into play, we had a permanent carer in place. When the travel restrictions were announced, we had to get the lady home in a matter of 36 hours.
This is where Home Instead were amazing, and really were our saviours. Between our three regular carers, they all took it in turns to a sleepover, until we could employ another permanent carer. We now have a permanent carer, but still, our three regular ladies come at various times during the week and weekends. We are very fond of them all. Without Home Instead we would not have been able to keep my mother-in-law in her own home. If anyone asks us about care in the home, we would always recommend Home Instead.

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Review from Audrey H (Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having become less mobile in the last three years I appreciate the care and support I have received from Home Instead. I can call on any help I need such as extra care when returning home after time in hospital and a care home. I have got Parkinson's which is slowly getting worse but I know that I will
be looked after by Home Instead. I thank all the staff and carers for making my life easier.

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Review from L H (Daughter of Client) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that I encountered at Home Instead were lovely people, always happy to help all with friendly smiles, despite challenging circumstances. They were a great help to our family in my father's final weeks.
They handled my father with great dignity and for this, I am eternally grateful. We could
not have wished for a better outcome.

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Review from Peter W (Cousin of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was looked after by Home Instead, Wetherby for over two years. I am her next of kin, but live one hundred miles away. I was pleased that my cousin was able to remain at home with the wonderful support of Home Instead who provided the high quality of care for my cousin. Their care was always
friendly, reassuring, professional and considerate. We always found the staff in the office approachable, helpful and understanding. My cousin was so fond of the staff, who became her friends. I am so grateful to Home Instead for their excellent care, enabling my cousin to stay in her own home, which was her wish.

Reply from Rebecca Abbott, General manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for the kind words, Peter, it was a pleasure caring for such a wonderful lady.


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Review from V B (Wife of Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting, my husband and I found Home Instead Senior Care to be professional, sympathetic to our needs and most importantly, really approachable and friendly. The service was explained in great detail and we were made to feel we could phone for the smallest query. The entire staff were
really helpful and caring and we can't praise them enough.

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Review from Marvin W (Son of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Wetherby took over care of my mother after a series of debilitating falls in the home. As I live 200 miles away, it was essential for me that she received care that was regular, punctual and exacting.
From the outset, and all the way through her care we received a personal and caring approach
from all in the CareGiver team. When things got harder after further falls and hospital, they were flexible and understanding.
It was also important to me that my mother, who was registered blind had regular voices - not a random selection of care. The bond and trust that was built up in this way was really special and very much valued.
She eventually passed away in a Nursing Home, but we would have continued to have regular CareGiver visits at the home had COVID not put pay to them.
In a world of complexity and anxiety over what care is the best or correct - I can rest assured that the attention received from Home Instead Wetherby was the best she could have.

Reply from Rebecca Abbott, General manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for the lovely comments Marvin, I wish you all the best.


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Review from Heather Y (Daughter of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Wetherby and North Leeds) is a top-notch provider of home care services. My mother received service from them for varying periods in the last few years and most recently several months 2019/2020 during which period we were very satisfied with the reliable and quality service from both
caregivers and office staff alike. Particularly impressive is their capacity to take on new clients at short notice and thereafter to cover all eventualities - seamlessly adjusting the level of service when required. It is a Rolls Royce operation which gives peace of mind to clients and their families and as such is worth every penny.

Reply from Rebecca Abbott, General manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for the kind words. I hope you're well and keeping safe.


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Review from Juliet C (Wife of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Home Instead, professional, friendly and accommodating should a time or day need changing. Always courteous on the phone, support and advice always on tap. Need I say More!.

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Review from J R (Husband of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead Senior Care for 7/8 years and cannot fault their service. They must choose their care staff very well. All these ladies have been cheerful, competent and patient in dealing with my wife. The office staff have been friendly and efficient. It has been a pleasure to deal with them
and I'm sorry circumstances have now changed and my wife has gone to full time care.

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Review from C W (Son of Client) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, courteous and available pretty much all the time to help with enquiries and problems. Always on time and consistent. My mum was very happy with her caregiver.

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Review from L D (Daughter of Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff from Home Instead very kind and caring. They would always go the extra mile with my mother's care, nothing was too much trouble.
It gave me peace of mind that they would provide her care to a high standard with a cheerful, caring manner.

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Review from W J (Wife of Client) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to have the necessary nursing care that my husband needed straight from his hospital assessment. The alternative was care in a home while home care was sorted out. As he only lived the two months with his brain tumour and Parkinsons, we were so glad to have Home Instead who gently stepped
into the breach. Thank you so much.

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Review from Joan P (Client) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers I had over a 3 month period were excellent, efficient, helpful and friendly. I have used this service on 2 previous occasions and have always found the company excellent, a life saver. The carers are the sort of people who become friends.

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Review from C H (Daughter of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are patient and treated with dignity.
Expensive for what they did but that is all she needed at the time. Never informed of extra charges at Bank Holidays and mileage charges.

Reply from Simon White at Home Instead (Wetherby, North Leeds and Horsforth)

Glad to hear that the service you received was good albeit you weren't with us long enough to get the full benefit of the Home Instead service and we were disappointed that pricing was misunderstood.


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Review from N M (Son of Client) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care service for my mother.

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Review from Tim B (Son of Client) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad required escalating amounts of care due to deteriorating health and Home Instead Senior Care were excellent in organising a care package geared to his needs. His allocated carers were friendly and competent in dealing with him. Many thanks for his care, it was excellent.

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Review from Jacqueline C (Daughter of Client) published on 30 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided outstanding support to my mother. They listened to her, made her feel good about herself and were very caring.


When my mother became frailer and began to fall they responded immediately, supporting not only my mother but myself during this stressful time.


I highly recommend

them.

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Review from Sheila H (Client) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care and help from my regular carer and am sorry to lose her. However I cannot agree with the new regime, the cost of home help being raised to £30 is not realistic. I am therefore leaving you at the end of June 2018. As I had a lot of care for my husband from 2011-2012 until
he died, I am sorry to be losing you.

Reply from Simon White at Home Instead (Wetherby, North Leeds and Horsforth)

Great to hear that you have enjoyed the service and it is a shame that we can't agree a programme to support you in the future. Sound management isn't always popular.


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Review from A V (Daughter of Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, mum was very sceptical about having home care and having strangers in her own home. She had always been independent.


The Home Instead Senior Care (Wetherby & North Leeds) were all very kind and considerate of her needs and went over and beyond to ensure her wellbeing. She became friends

with all of them and she really appreciated all the help they gave her to enable her to stay in her own home. They were all well motivated, trustworthy and caring. I would have no hesitation in recommending them for my own home care needs.

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Review from M H (Client) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used this company several times now. They have always been friendly, matched the Carer with the client and have always been helpful and professional.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Home Instead (Wetherby, North Leeds and Horsforth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Home Instead (Wetherby, North Leeds and Horsforth) is calculated as follows: ( (78 Excellents x 5) + (4 Goods x 4) + (1 Poors x 2) ) ÷ 83 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wetherby, North Leeds and Horsforth) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (14)

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Simon White

Job Title: Director

Following 35 years of business experience in corporate roles with well-known brands working largely in the retail sector, I wanted to do something that would make a difference.


After experiencing the difficulty of finding high-quality care for my immediate family, I very much value the approach to senior care and independence that Home Instead offers so I joined the Home Instead Wetherby office in 2016. My role is to lead the Wetherby & North Leeds team, spread the word about the Home Instead experience, and run the business aspects of the operation.


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Cath Hale

Job Title: General Manager

As General Manager, Cath oversees all aspects of the service with a deep commitment to the wellbeing of older adults. She’s passionate about helping people remain independent in the place they know best: home, while building lasting connections within the local community.


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Bridget Glynn

Job Title: Registered Care Manager

After previously working in adult social care for over 30 years, I took early retirement to care for a family member. I then decided to join Home Instead as a CAREGiver and loved the role so much that I wanted to develop my career. I used my skills to become a Care Service Manager looking after the Leeds area. I am now the Care Manager, overseeing all aspects of our car across Wetherby & Leeds. I really enjoy the contact with our clients and their families, so I can tailor the service we provide to their needs.


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Louisa Peddar

Job Title: Care Service Manager

With extensive experience in the sector, Louisa brings high levels of expertise and attention to detail to her role of Client Service Manager. Louisa plans and supports her clients through their journey in care and is a valued member of our team.


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Megan Dodgson

Job Title: Client Service manager

Our Client Service Manager, Megan, has over 30 years of experience in the NHS in various nursing roles, and so brings a high level of understanding and expertise into her role, ensuring our clients receive the personalised care they need.


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Nina Bisson

Job Title: Care Co-Ordinator

Nina beings her wealth of experience as a Care Professional into her role as Care Co-Ordinator. With her infectious enthusiasm and passion for the caring profession, we are incredibly fortunate to have Nina as a central member of our Wetherby team.


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Gemma Grainge

Job Title: Client Experience Manager

As Client Experience Manager, Gemma makes sure every client and their family feels genuinely supported. She’s all about personal, flexible care that adapts to each individual’s needs and building trust with our wonderful community.


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Katherine Hobson

Job Title: Marketing Executive

Katherine joined Home Instead Wetherby in October 2023 after completing a degree in Marketing Management. She joined the team to share online the amazing home care service provided to support clients to live well at home locally.


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Heather Welsh

Job Title: Community Engagement Lead

Before starting my career with Home Instead I was a Business Development Manager but joined as both a Community Representative and a CAREGiver, so I could make a difference in people’s lives, having previously nursed my mum who was living with dementia.


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Racheal Foulds

Job Title: Recruitment Manager

Racheal has over 12 years experience in the sector. As Recruitment Manager, she ensures the efficient recruitment of Care Professionals that best match our client’s needs.


Racheal chose to join Home Instead as the company’s values and culture align with her own beliefs.


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Jacky Darley

Job Title: Learning & Development Coordinator

Before joining Home Instead, I trained as a hairdresser but became disillusioned. I first fell in love with caring as a personal assistant privately for four years, then trained with Home Instead as a CAREGiver. I want to pass on my passion and experience in care to ensure our clients receive the care they need. Outside of work, I love running and keeping fit, reading and spending time with family.


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Helen Naylor

Job Title: Audit Manager

I joined Home Instead four years ago as a Care Professional which I absolutely loved and met some lovely clients and fellow Care Pros along the way. It's been a pleasure helping to look after them. I have now moved into the role as our Audit Manager which will see me oversee and support the smooth running of the business.


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Fiona Smith

Job Title: Field Supervisor

Fiona has worked in the care sector most of her adult life, and enjoys every day of it. As well as caring for clients, she also supports Care Professionals in the field.


She feels lucky to work for Home Instead and enjoys meeting wonderful clients and Care Professionals.


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Kendra Dickson

Job Title: Business Support

Kendra joined Home Instead in 2022 having previously worked within the financial services sector in HR and Scheduling functions.


She values Home Instead's ethos and relishes building relationships with clients, their families and Care Professionals.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wetherby, North Leeds and Horsforth) to verify any information. View our terms and conditions. Home Instead (Wetherby, North Leeds and Horsforth) has a Platinum Service – more info.