Home Instead (Wetherby, North Leeds and Horsforth)

I am a fairly new client of Home Instead having signed up for a once a week session to help with bathing my 93-year-old mother for whom I am the sole carer. My mother was most reluctant to have any outside help and was particularly unhappy about having assistance with bathing. I explained this to Home Instead who assured me they would take things very gently and respect my mum's privacy. This they have done admirably. Just a few weeks in, my mum is confident enough for me to go out during the visits from Home Instead. It is my hope that in time I will be able to increase the visits to give me some time out. I have every confidence that this will happen.

Does what needs doing to ensure that the experience of the visit is positive for both my husband and me. Great.

Really pleased with the service. The carers in the main are the same people - all-important with memory loss. Easy to contact, easy to talk to and they go the extra mile. Had an issue with delivered prescription medication and Home instead helped sort it out with one carer even collecting a prescription herself to help matters. They also identify problems and get on top of it. They were recommended to me and I have had very few issues. I would recommend their service and thank the carers for what they do for my very elderly relative.

The service you provide has been vital in enabling me to remain independently with my dog, in my own home. I have been very satisfied with everything. The older carers, in particular, are most adaptable and competent. I have made my feelings known to others in my position and would be happy for you to see my recommendation.

I have been amazed at the regularity of the carers coming, even during bad weather in the dark along unlit roads, even completing the journey on foot. If I have to phone the office, the staff are so very pleasant and helpful. Above all, the 95-year-old that I care for has a host of new friends (her carers) whom she loves!

We can't thank Home Instead enough!

The team my mum has to help her with her daily personal care are fantastic. The intelligence and care of the area manager ensured my mum was matched with carers that would be compatible and great company and that is what Home Instead delivered. They have fast become extended family and been invaluable support during a time of acute immobility for my mum, helping with personal care, boosting morale and being a friend. As a family, we are very happy with the professionalism and authenticity of the team as a whole. I can only recommend Home Instead as a reassuring, reliable, communicative and experienced company.

We have been using Home Instead for a long time now, to look after my Mother-in-law. She celebrated her 100th birthday last October. When the first lockdown came into play, we had a permanent carer in place. When the travel restrictions were announced, we had to get the lady home in a matter of 36 hours. This is where Home Instead were amazing, and really were our saviours. Between our three regular carers, they all took it in turns to a sleepover, until we could employ another permanent carer. We now have a permanent carer, but still, our three regular ladies come at various times during the week and weekends. We are very fond of them all. Without Home Instead we would not have been able to keep my mother-in-law in her own home. If anyone asks us about care in the home, we would always recommend Home Instead.

Having become less mobile in the last three years I appreciate the care and support I have received from Home Instead. I can call on any help I need such as extra care when returning home after time in hospital and a care home. I have got Parkinson's which is slowly getting worse but I know that I will be looked after by Home Instead. I thank all the staff and carers for making my life easier.

They handled my father with great dignity and for this, I am eternally grateful. We could not have wished for a better outcome.

My cousin was looked after by Home Instead, Wetherby for over two years. I am her next of kin, but live one hundred miles away. I was pleased that my cousin was able to remain at home with the wonderful support of Home Instead who provided the high quality of care for my cousin. Their care was always friendly, reassuring, professional and considerate. We always found the staff in the office approachable, helpful and understanding. My cousin was so fond of the staff, who became her friends. I am so grateful to Home Instead for their excellent care, enabling my cousin to stay in her own home, which was her wish.

From the first meeting, my husband and I found Home Instead Senior Care to be professional, sympathetic to our needs and most importantly, really approachable and friendly. The service was explained in great detail and we were made to feel we could phone for the smallest query. The entire staff were really helpful and caring and we can't praise them enough.

In a world of complexity and anxiety over what care is the best or correct - I can rest assured that the attention received from Home Instead Wetherby was the best she could have.

Home Instead (Wetherby and North Leeds) is a top-notch provider of home care services. My mother received service from them for varying periods in the last few years and most recently several months 2019/2020 during which period we were very satisfied with the reliable and quality service from both caregivers and office staff alike. Particularly impressive is their capacity to take on new clients at short notice and thereafter to cover all eventualities - seamlessly adjusting the level of service when required. It is a Rolls Royce operation which gives peace of mind to clients and their families and as such is worth every penny.

I have nothing but praise for Home Instead, professional, friendly and accommodating should a time or day need changing. Always courteous on the phone, support and advice always on tap. Need I say More!.

I have used Home Instead Senior Care for 7/8 years and cannot fault their service. They must choose their care staff very well. All these ladies have been cheerful, competent and patient in dealing with my wife. The office staff have been friendly and efficient. It has been a pleasure to deal with them and I'm sorry circumstances have now changed and my wife has gone to full time care.

Very professional, courteous and available pretty much all the time to help with enquiries and problems. Always on time and consistent. My mum was very happy with her caregiver.

It gave me peace of mind that they would provide her care to a high standard with a cheerful, caring manner.

It was lovely to have the necessary nursing care that my husband needed straight from his hospital assessment. The alternative was care in a home while home care was sorted out. As he only lived the two months with his brain tumour and Parkinsons, we were so glad to have Home Instead who gently stepped into the breach. Thank you so much.

All of the carers I had over a 3 month period were excellent, efficient, helpful and friendly. I have used this service on 2 previous occasions and have always found the company excellent, a life saver. The carers are the sort of people who become friends.