Home Instead (Wetherby, North Leeds and Horsforth)

Expensive for what they did but that is all she needed at the time. Never informed of extra charges at Bank Holidays and mileage charges.

Very good care service for my mother.

Dad required escalating amounts of care due to deteriorating health and Home Instead Senior Care were excellent in organising a care package geared to his needs. His allocated carers were friendly and competent in dealing with him. Many thanks for his care, it was excellent.

Home Instead provided outstanding support to my mother. They listened to her, made her feel good about herself and were very caring.

When my mother became frailer and began to fall they responded immediately, supporting not only my mother but myself during this stressful time.

I highly recommend them.

I have received excellent care and help from my regular carer and am sorry to lose her. However I cannot agree with the new regime, the cost of home help being raised to £30 is not realistic. I am therefore leaving you at the end of June 2018. As I had a lot of care for my husband from 2011-2012 until he died, I am sorry to be losing you.

At first, mum was very sceptical about having home care and having strangers in her own home. She had always been independent.

The Home Instead Senior Care (Wetherby & North Leeds) were all very kind and considerate of her needs and went over and beyond to ensure her wellbeing. She became friends with all of them and she really appreciated all the help they gave her to enable her to stay in her own home. They were all well motivated, trustworthy and caring. I would have no hesitation in recommending them for my own home care needs.

I have used this company several times now. They have always been friendly, matched the Carer with the client and have always been helpful and professional.

Very happy with the service I receive from my carers and staff at Home Instead Senior Care.

The management and administrative staff have sound knowledge and recognition of individuals. My husband was recognised whilst walking alone and our regular carer was informed by a colleague, then she made contact with me to ensure I knew.

Absolutely excellent, had to set up a care package quickly, very helpful team, all set up with no problems.

Carers are excellent especially as they weren't welcomed with open arms by Mum!

Would highly recommend!

Mum only used Home Instead for one month before she was admitted to hospital after a fall. They were very professional. I liked the hour-long visits it meant mum wasn't rushed. Management caring, they rang several times to see how mum was in hospital.

The office is responsive and professional at all times. I would highly recommend.

I would like to say the company was extremely professional and helpful. On occasions when I needed cover at short notice (ie 24 hours) to look after my mum they nearly always managed to provide it which was very commendable as I know it is not easy having to juggle carers shifts about so other clients are not affected. I was also very happy about leaving my mum in the hands of these caring and knowledgeable carers who my mum enjoyed having look after her.

Excellent, caring, thoughtful and exemplary service by all team members.

Home Instead provided a supportive and flexible care package for my mother, which enabled her to stay in her own home. The carers were kind and helpful and provided Mum with a high standard of care. The office staff were very considerate and accommodating.

This senior care provider always achieved the highest standards from first to the last contact continuously. They treated and cared for my mother better than I could have done. It was overwhelmingly obvious that they are an extremely well organised and totally professional firm displaying consideration compassion and empathy for the client at all times. They are not the cheapest of providers but provide excellent value for money in other words "they do exactly (and more) what it says on the tin".

Home Instead have provided an excellent service for the past 18 months, responding to changing needs, and always sending excellent carers. Everything, both caring and organisation, has been first class.

The young lady we had last time put herself out to make sure we were both okay. Sadly, my husband has had to go into a nursing home as I can no longer deal with him. Your staff are all wonderful.

Home Instead was excellent in every respect. The care they provided made all the difference in enabling my mother to stay at home rather than going into a nursing home.

We engaged a Home Instead carer early in 2016 to visit my mother at home a couple of times a week for social contact, outings and light housework. Mummy had been diagnosed with Parkinson's in 2014 and increasing dementia was making it difficult for her to manage her home. We met the Home Instead manager and were impressed by how she wanted to know mummy as a person - her interests, lifestyle and likes/dislikes. She found a super carer with whom mummy quickly built up a rapport.

In the summer of 2016, mummy was hospitalised for an infection causing a deterioration in her mental capacity so she could no longer safely live at home; her Home Instead carer visited her in hospital in her own unpaid time. We were impressed and organised with Home Instead for the carer to visit mummy weekly at the care home. She sets up FaceTime so mummy gets to see our faces; she takes mummy out, reads to her and takes an interest in her wellbeing. I live 5 hrs away - this weekly update is invaluable.