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Home Instead (Wetherby, North Leeds and Horsforth) has a Review Score of 9.9 (9.916) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Wetherby, North Leeds and Horsforth) has 80 reviews.
Review from Joyce T (Client) published on 24 April 2018
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Review from Margaret B (Wife of Client) published on 24 April 2018
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Review from Jill H (Daughter of Client) published on 30 March 2018
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Carers are excellent especially as they weren't welcomed with open arms by Mum!
Would highly recommend!
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Review from P B (Daughter of Client) published on 19 March 2018
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Review from A S (Son of Client) published on 16 February 2018
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Review from S W (Daughter of Client) published on 14 February 2018
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Review from C A (Son of Client) published on 28 September 2017
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Review from Stuart G (Son of Client) published on 23 September 2017
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Review from Susan O (Daughter of Client) published on 23 September 2017
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Review from J G (Wife of Client) published on 10 May 2017
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Review from Mark L (Son of Client) published on 3 March 2017
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Review from M K (Wife of Client) published on 3 March 2017
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Review from Fiona B (Daughter of Client) published on 13 January 2017
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In the summer of 2016, mummy was hospitalised for an infection causing a deterioration in her mental capacity so she could no longer safely live at home; her Home Instead carer visited her in hospital in her own unpaid time. We were impressed and organised with Home Instead for the carer to visit mummy weekly at the care home. She sets up FaceTime so mummy gets to see our faces; she takes mummy out, reads to her and takes an interest in her wellbeing. I live 5 hrs away - this weekly update is invaluable.
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Review from J H (Daughter of Client) published on 28 December 2016
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Review from Steven C (Client) published on 21 December 2016
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Review from Jennifer A (Daughter of Client) published on 21 December 2016
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Review from Nick M (Son of Client) published on 21 December 2016
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Over 6 months HI has stepped up
All these scenarios with Dads care have been new to us and at each level HI has been able to guide us forward with Dovetail with all Dad's medical care, we have always felt confident with HI.
All the HI staff are brilliant in their approach to Dad, he has been able to take step by step, all the care and help he has needed, he says "I'm so lucky I only meet nice people" a testament to the HI ethos.
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Review from Anthony D (Client) published on 20 December 2016
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Review from Marjorie S (Client) published on 21 July 2016
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Review from Jean T (Friend of Client) published on 16 September 2015
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My thanks to everyone for the patience and help.
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The Review Score of 9.9 (9.916) out of 10 for Home Instead (Wetherby, North Leeds and Horsforth) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.916 for Home Instead (Wetherby, North Leeds and Horsforth) is calculated as follows: ( (78 Excellents x 5) + (4 Goods x 4) + (1 Poors x 2) ) ÷ 83 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Wetherby, North Leeds and Horsforth) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Mar 2018
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Job Title: Director
Following 35 years of business experience in corporate roles with well-known brands working largely in the retail sector, I wanted to do something that would make a difference.
After experiencing the difficulty of finding high-quality care for my immediate family, I very much value the approach to senior care and independence that Home Instead offers so I joined the Home Instead Wetherby office in 2016. My role is to lead the Wetherby & North Leeds team, spread the word about the Home Instead experience, and run the business aspects of the operation.
Job Title: General Manager
As General Manager, Cath oversees all aspects of the service with a deep commitment to the wellbeing of older adults. She’s passionate about helping people remain independent in the place they know best: home, while building lasting connections within the local community.
Job Title: Registered Care Manager
After previously working in adult social care for over 30 years, I took early retirement to care for a family member. I then decided to join Home Instead as a CAREGiver and loved the role so much that I wanted to develop my career. I used my skills to become a Care Service Manager looking after the Leeds area. I am now the Care Manager, overseeing all aspects of our car across Wetherby & Leeds. I really enjoy the contact with our clients and their families, so I can tailor the service we provide to their needs.
Job Title: Care Service Manager
With extensive experience in the sector, Louisa brings high levels of expertise and attention to detail to her role of Client Service Manager. Louisa plans and supports her clients through their journey in care and is a valued member of our team.
Job Title: Client Service manager
Our Client Service Manager, Megan, has over 30 years of experience in the NHS in various nursing roles, and so brings a high level of understanding and expertise into her role, ensuring our clients receive the personalised care they need.
Job Title: Care Co-Ordinator
Nina beings her wealth of experience as a Care Professional into her role as Care Co-Ordinator. With her infectious enthusiasm and passion for the caring profession, we are incredibly fortunate to have Nina as a central member of our Wetherby team.
Job Title: Client Experience Manager
As Client Experience Manager, Gemma makes sure every client and their family feels genuinely supported. She’s all about personal, flexible care that adapts to each individual’s needs and building trust with our wonderful community.
Job Title: Marketing Executive
Katherine joined Home Instead Wetherby in October 2023 after completing a degree in Marketing Management. She joined the team to share online the amazing home care service provided to support clients to live well at home locally.
Job Title: Community Engagement Lead
Before starting my career with Home Instead I was a Business Development Manager but joined as both a Community Representative and a CAREGiver, so I could make a difference in people’s lives, having previously nursed my mum who was living with dementia.
Job Title: Recruitment Manager
Racheal has over 12 years experience in the sector. As Recruitment Manager, she ensures the efficient recruitment of Care Professionals that best match our client’s needs.
Racheal chose to join Home Instead as the company’s values and culture align with her own beliefs.
Job Title: Learning & Development Coordinator
Before joining Home Instead, I trained as a hairdresser but became disillusioned. I first fell in love with caring as a personal assistant privately for four years, then trained with Home Instead as a CAREGiver. I want to pass on my passion and experience in care to ensure our clients receive the care they need. Outside of work, I love running and keeping fit, reading and spending time with family.
Job Title: Audit Manager
I joined Home Instead four years ago as a Care Professional which I absolutely loved and met some lovely clients and fellow Care Pros along the way. It's been a pleasure helping to look after them. I have now moved into the role as our Audit Manager which will see me oversee and support the smooth running of the business.
Job Title: Field Supervisor
Fiona has worked in the care sector most of her adult life, and enjoys every day of it. As well as caring for clients, she also supports Care Professionals in the field.
She feels lucky to work for Home Instead and enjoys meeting wonderful clients and Care Professionals.
Job Title: Business Support
Kendra joined Home Instead in 2022 having previously worked within the financial services sector in HR and Scheduling functions.
She values Home Instead's ethos and relishes building relationships with clients, their families and Care Professionals.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wetherby, North Leeds and Horsforth) to verify any information. View our terms and conditions. Home Instead (Wetherby, North Leeds and Horsforth) has a Platinum Service – more info.