Review from Faith L (Client) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience

Extremely polite and well presented. Always helpful and considerate. Overall care extremely good.
All carers excellent- but have to say a few go far beyond the call of duty.

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Review from Elaine W (Daughter of Client) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience

My mum has always received a fabulous standard of care from Haslemere Care Agency. Her carers are like friends. She has always been treated with dignity and respect.

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Review from Bessie W (Client) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience

Carers always ask if there is anything else they can do for me before they go.

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Review from John J (Client) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience

On the whole very pleased with the care from the agency. Pleasant people.

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Review from P C (Husband of Client) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience

We have a main carer who is superb, on occasion if she is not available we have a different carer and they are good as well.

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Review from L D (Wife of Client) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience

My husband has two main carers who are fantastic, they make him very happy, we would like them everyday!

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Review from Joan H (Client) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience

All carers very nice.

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Review from Anne M (Client) assisted by family/friend published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience

All staff of a very high standard which reflects on the management who picks them. Very pleased.

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Review from D H (Mother-in-law of Client) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care agency. I cannot fault any of them, they are very kind and gentle with my son-in-law. They always ask if there is anything else they can do before they leave. I am very satisfied, I would recommend the service to anyone, I don't know how I would manage without them.

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Review from Maske (Daughter of Client) published on 27 June 2016
Submitted via Website • Report

Overall Experience

My mother is pleased with the level of care provided by a range of staff. Carers are generally punctual. They show respect and a caring attitude and are cheerful and communicative. This has resulted in a pleasant and positive atmosphere.

Pleasing is that if we need to discuss any issue the manager

is always available for a personal meeting. She is willing to take suggestions on board and communicate any changes to her team. In addition she keeps us updated via email as we live abroad, but visit on a regular basis.

On several occasions both management and staff have been supportive towards my father despite the fact he is not the person receiving the care.

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Review from Wayne (Client) published on 27 June 2016
Submitted via Website • Report

Overall Experience

All the girls provide excellent care and are very respectful of myself and my home – they all provide stimulating conversation and are always conscientious about making sure I am happy with my care. They are always very prompt and complete all tasks required including domestic chores. All the carers

are always dressed smartly and treat me like a human being. If I had to sum up my care in one word, it would be SAFE! They make the bad days good and the good days even better!

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Review from Mike (Client) published on 24 June 2016
Submitted via Website • Report

Overall Experience

I am very satisfied with the service and care that I receive and benefit greatly with having a regular Carer in the morning.

Carers are generally prompt, polite, caring and professional.

Also the administration and management work well and resolve any problems promptly and efficiently.

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Review from R F (Wife of Client) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience

We have no complaints whatsoever! We are very happy with everything, the care is excellent. Very happy to be with Haslemere Homecare.

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Review from Mitch D (Son of Client) published on 21 June 2016
Submitted via Website • Report

Overall Experience

We have always found senior management friendly, helpful and willing to listen. The administration appears to run efficiently and we have never been in the position where 'no one turns up' without prior notification. Given the demands placed upon carers and the challenges for firms to meet growing demand,

we are very pleased that we have continuity in our particular carer, as relationships and the ability to build trust and understanding between carer and client is an important factor for us. The responses to the questions below relate to our particular carer.

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Review from Liz S (Client) published on 20 June 2016
Submitted via Website • Report

Overall Experience

This agency has provided me with the very highest quality care and support over a five year period. And, through a difficult illness. Their carers are well trained and extremely good at their job. I have had very good support which has taken into account exactly what I need and shown flexibility.

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Review from M T (Client) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience

Very happy with the care package and all carers that provide care at each visit. We have a main carer who is excellent and a very good bed maker.

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Review from Elizabeth J (Daughter of Client) published on 16 November 2015
Submitted via Website • Report

Overall Experience

The member of staff in charge of my mum's care was always exceptionally helpful and polite, she went out of her way on occasion to assist my mum when she came out of hospital and was always very understanding when we were altering appointment times. The staff accompanied my mum to doctors appointments

and kept us informed and even took her on occasion when they were concerned she had fallen to get her checked out. My mum was quite fond of a number of the regular carers and enjoyed their company. Although the rotation of staff was sometimes more than we'd of liked everyone of the carers I met was friendly, polite and caring towards my mum. We were easily able to add in visits for various things such as appointments or just for companionship. Living a long distance away the support of the staff was invaluable in helping my mum to stay in her own home and then sheltered accommodation for as long as possible, before she had to move as she was not able to live alone any more.

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Haslemere Homecare Ltd

Care Provided by Haslemere Homecare Ltd

Good to Know

Funding & Fees Guide for Haslemere Homecare Ltd