Thames Care

Professional organisation. Some carers treated my wife as they would their own loved ones. They stuck to their schedule and informed me if the schedule had to change because of incidents outside their control. Can't assess "value for money", but bearing in mind that it is dependent on a high number of staff, it is what it is. Didn't feel exploited.

The carers showed my mother a genuine care and concern for her welfare. They always flagged any worries with the office who in turn would contact me to discuss. Very pleased overall with the care provided over many years to her.

Thames Care were very proffessional, exemplary, lovely staff who were professional and empathetic. I have previously recommend Thames Care to friends and would do in future. Unfortunately, care had to stop for geographical reasons.

All the carers were polite and treated their client with kindness and dignity. They took time to assess the needs of their client and fulfilled his wishes. They showed consideration to the wider family and their presence provided support through a difficult time.

We found both the carers and staff very helpful and kind. We would certainly recommend Thames Care to friends and family.

Thames Care cared for my aunt from age 90 to 103! She lived as long as she did because of their excellent care. She could be difficult at times, but they were always kind,, and went above and beyond what they needed to do to make sure she was healthy and comfortable. I was her only relative and had to manage her care from California. The manager would update me every month, or more often if needed. I felt like they really cared about her as an individual, and I knew she was in good hands. I would definitely recommend them to anyone that is looking for quality care for their loved one!

The care Mum received was excellent and everyone who looked after her was kind, gentle and caring. Our GP practice made the point that, with someone as frail as Mum, they would expect her to be presenting (to the surgery) almost weekly. It is testament to the care Mum received that they barely ever saw her. I have no hesitation in recommending Thames Care.

The care agency stepped in once the local authority was finished. The care and attention my mother received was appropriate for someone who only had a few weeks to live. She was treated with respect and assisted gently. The office team were efficient in adapting the care package to her changing needs. Would I use the agency again? Yes most certainly.

On my visits to the client, I met the carers occasionally and found them always friendly to me and respectful and kind to my friend. I noticed that they set about the tasks of personal care with great consideration. Shopping, meals, washing and cleaning were all provided to a high standard. Within a sometimes difficult environment and there were times when I felt the staff went over and above to meet my friend's needs. Communication with the company was excellent. They kept me informed of concerns and changes, I felt able to express any concerns I had for example, my friend's failing health.

Not always punctual but extremely efficient with dealing with my needs. Mainly having baths, being dried, creamed and getting dressed. Every carer managed to put my hair in a ponytail, making me feel better with my appearance. Every carer was polite, nice to talk to and willing to provide all tasks requested. I have no complaints at all.

All carers were efficient and carried out their duties in a cheerful manner. They enabled the rehabilitation after a total hip operation to proceed well helping with increased mobility. There was a mixed reaction to assistance with showering as it was felt there was insufficient aid in the unit, which was correct. The daily body wash was excellent overall the care was of the highest standard and enabled the service user to gather confidence in dressing and recovery which was made much easier with their assistance.

The carers were very efficient and friendly. When my husband was admitted to hospital a nurse commented on how well he had been looked after. Carers were always ready to have joke and a friendly chat with him. They were sympathetic and would do everything they could to make my husband comfortable which was really appreciated. Record-keeping was excellent.

Arrangements are very good to suit me. Always informed of the exact times of visits and names of carers beforehand. The carers are excellent, understanding and proactive. Very willing and thoughtful. Always cheerful.

I have found Thames Care fantastic in dealing with very challenging behaviour and my aunt who suffers from severe dementia. The carers have all been very good.

From the very beginning, when the two carers (morning and evening) attended to my late husband with end-of-life care, they were unsung heroes. Always cheerful and attending to his needs, however big or small. They brightened his life and mine with their smiles and he looked forward to seeing them. I cannot recommend them more highly and on the day he was slipping away, gave me support. Nothing was too much trouble, bless them.

My husband passed away three weeks ago. The carers were always kind and caring to him, he had Parkinsons so couldn't move much but they coped with the problem. I would recommend Thames Care to others.

Brilliant team that made our lives better. Organised, professional and every team member was lovely. Thank you from me (and our dog who loves you all).

From when we first needed help with my father-in-law with rapidly advancing dementia, Thames Care have been superb. From the professional and helpful way we were dealt with by management, to the empathetic and capable care staff who attended every day, it was a great experience for all. When homecare was no longer viable for him, they supported his wife both practically and emotionally. We would have no hesitation in recommending Thames Care.

Carers are always helpful and on time. My mother enjoyed their visits, which was very important. One day, my mother had a fall and Thames Care sent two ladies out immediately who were extremely helpful.

Thames Care staff looked after my husband for several years before his recent death. All the carers had a good understanding of his condition - vascular dementia. They were friendly, caring and kind. My daughter and I will miss seeing them. Very pleased that we chose Thames Care. The office staff were always extremely helpful too.