Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Montpellier House, 47 Rodney Road, Cheltenham GL50 1HX
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9.1 13 Reviews
  • Farecare Gloucestershire Ltd (Cheltenham & Stroud), Cheltenham
Farecare is a family run business established following a combination of many years' experience in the care sector and experience of care and support with a close relatives. Quality of care, to each individual and their family, and putting each individual first, is what the company stands for.

Since the CQC registration in 2012, they have been providong support in Cheltenham, Stroud and across Gloucestershire.

At Farecare decisions about your or a loved one's homecare and support could be challenging, therefore a friendly hand to help you is available.

They create a complete tailored package of care based on your needs and most importantly what you want. Once the support starts, a friendly and compassionate support workers will be on hand to bring 'a sparkle and a smile a day' to your door.


Services -

Personal care

Domestic Help

Social outings

24 hour care

Medication administration

Overnight care

Appointments

Cleaning


For advice on packages please get in contact today.

Farecare Welcome and encourage anyone to contact in regards to services or advice.

Please contact on your preferred choice of communication, and someone from the team will respond back to you. All calls are confidential.
Show Farecare Gloucestershire Ltd (Cheltenham & Stroud) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Pricing is available at assessment.
Please get in touch to enquire about our fees.

Good to Know

Owner

  • Farecare Gloucestershire Ltd

Person in charge

  • Tammy pockett (Branch manager )

Farecare Gloucestershire Ltd (Cheltenham & Stroud) Reviews (13)

9.1

Farecare Gloucestershire Ltd (Cheltenham & Stroud) has a Review Score of 9.1 (9.125) out of 10, based on 4 reviews in the last 2 years.
Over all time Farecare Gloucestershire Ltd (Cheltenham & Stroud) has 13 reviews.

Overall Experience
  • 12
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Date Published
  • 13
  • 4
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  • 4
  • 9
Reviewer Connection to Farecare Gloucestershire Ltd (Cheltenham & Stroud)
  • 8
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  • 1
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  • 1
Total of 13, showing 1-13
Review from Claire O (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Farecare looked after my late Mum and has continued to look after my Dad over the past four years. The kindness of all staff is second to none, and Dad has built strong relationships with the caring team. I cannot recommend Farecare highly enough.
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Review from Linda S (Daughter of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and professional service. Showed great kindness and patience in looking after my frail elderly Mum. Providing a night care package at short notice after she was released from hospital. Recommended.
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Review from M W (Daughter of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Farecare offer the highest standard of care. They treat Mum with kindness, respect and compassion. Mum loves all the carers and she looks forward to each visit. I know she feels safe and that fills me with so much warmth and a good sense of wellbeing. I honestly don't know what we'd do
without them. They really are the best in care
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Review from S M (Daughter of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very please with the support and service given by Farecare for our Mother. All the staff are considerate and caring when visiting her in her home, and understanding when she can be difficult at times.. A recent issue re privacy was also dealt with very well.
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Review from Jill W (Client) published on 30 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to say I am very happy with the care I get from the people who help me. They are all kind and treat me with dignity although we do have some laughs in between. They are all different characters as you would expect, but this all adds to the diversity.
Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you so much for your kind review, we are pleased to hear you are happy with our service.

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Review from Jane G (Niece of Client) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise the staff that visit my uncle highly enough, they are very caring and look after him with kindness and understanding as he can be a little difficult at times. They will get shopping for him if he needs anything, also his weekly papers and have also taken him to appointments if I cannot
be there. He likes all the team of ladies that look after him and from not wanting carers he would now not be without them. Can highly recommend Fare Care.
Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. It is a pleasure to care for your uncle.

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Review from Sally U (Daughter of Client) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Mum was terminally ill, The Stroud manager and her team from Farecare were there for her in her final weeks. They went above and beyond to provide Mum with all the care she needed and ensured she was as comfortable as possible. I felt confident that Mum was in safe hands when I was not there.


They also supported me and my family. The help they provided - practically, physically, emotionally and mentally was invaluable. Nothing was too much trouble, no question was left unanswered, and no request was ignored. I am forever grateful to the team for their amazing work and unlimited dedication.


Losing Mum was such a painful experience. Thank you for holding my hand in so many ways during that time. And thank you for helping Mum, keeping her comfortable, listening to her, and caring for her in such a compassionate and considerate way.

Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thanks you for your kind review. I am so pleased to hear these beautiful words.

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Review from P C (Son of Client) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've been extremely happy with the care and support of the carers. Very trustworthy and communication is excellent. The main this is my dad is happy and he is. For us as a family, it's peace of mind. We are happy.
Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. We like to hear dad is happy!

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Review from R W (Wife of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Farecare has been looking after my husband for a very long time now and has always a lovely, happy and cheerful group of ladies, very professional in their caring roles. Nothing is too much trouble for them, and they 'go that extra mile’ in finding the answers to any questions we may have. They are
more than willing to help us in any way possible. We always receive a text message if they have been delayed, keeping us informed of when they will be with us, therefore, saving us any worry. They are totally reliable and always let us know of any concerns about my husband. There is never any problem if we ask for an extra visit, or if we need an overnight stay. They are so kind and always ask, not only if my husband is OK when they arrive, but also if I am, too. So caring. They really do keep our spirits up and almost feel like one of the family. We wouldn’t want to be without them as they have made our lives so much easier and more comfortable. We can’t praise them enough.
Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. I know the ladies enjoy visiting you both.

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Review from Louise F (Granddaughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Stroud Branch of Farecare came into our lives after my Grandmother had had a fall. Although she was 102, she had full capacity but her body was failing her. The Ladies arrived and for the very first time, in a long time, my Grandmother was treated as a complete person again. She was spoken to first,
made every decision, she was respected in her own home and treated with dignity. They got to know my Nan in such a short space of time that even I was surprised! We have had other care companies previously but these people really do care! In less than a month they all became friends, in less than 2 they felt like family.


When it became evident that my Grandmother was close to passing the whole team was respectful to us and knew my Nan well enough to be respectful of her wishes too. I really don’t know how we would have gotten through such a difficult period without their guidance. I truly believe that Farecare were angels sent to us when we needed them most.

Reply from Natasha Pockett, Office Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. It was an honour to support your nan.

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Review from R G (Daughter of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the service from Farecare. The ladies text me to let me know my Dad is okay and they always turn up when they are supposed to. I've heard stories of carers from other companies who don't show up but I've never had that experience with Farecare. I can rely on them 100% and
my Dad really enjoys seeing them.
Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. It is always a privilege to visit dad.

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Review from Hilary M (Daughter of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a client of Farecare for almost a year. During this time she has always been treated fairly, kindly and with dignity. The staff are always very caring and keep me informed of any worries they may have regarding Mum. They are very willing to help in any way they can, including doing a Lateral
Flow test for Covid for her after I had tested positive last autumn. Mum herself had Covid earlier this month, the carer was concerned for her health and conducted a Lateral Flow Test for her. They have continued to do their normal visits for which I was very grateful. We have changed the visits a few times over the year for various reasons which have been accepted and acted upon immediately by the office staff without question. There have been a few mistakes by the carers which after having been reported to the manager and her staff were able to rectify. The staff are all approachable, kind and caring. I’m happy to recommend Farecare’s services.
Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for kind review. We are pleased you are happy with our service.

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Review from D H (Daughter of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Farecare have always been supportive in their management and care for my mum. The carers are friendly but respectful to my mum and she is very happy with the care she receives.


They have recently increased her package in line with her requirements and have also agreed to a cleaning package. The

only reason the mark is not excellent is because they can sometimes be slow at responding to emails but this is because of staffing and being extremely busy. But I have found the admin staff to be supportive too so it’s not an issue. All in all, I would recommend Farecare.
Reply from Natasha Pockett, Registered Care Manager at Farecare Gloucestershire Ltd (Cheltenham & Stroud)

Thank you for your kind review. We are pleased your mum is happy with the care she receives.

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Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for Farecare Gloucestershire Ltd (Cheltenham & Stroud) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Farecare Gloucestershire Ltd (Cheltenham & Stroud) is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Farecare Gloucestershire Ltd (Cheltenham & Stroud) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Farecare Gloucestershire Ltd (Cheltenham & Stroud)

What Type of Services does Farecare Gloucestershire Ltd (Cheltenham & Stroud) offer?

Farecare Gloucestershire Ltd (Cheltenham & Stroud) offers Home Care.

How many Carers does Farecare Gloucestershire Ltd (Cheltenham & Stroud) employ?

Farecare Gloucestershire Ltd (Cheltenham & Stroud) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Farecare Gloucestershire Ltd (Cheltenham & Stroud) to verify any information. View our terms and conditions. Farecare Gloucestershire Ltd (Cheltenham & Stroud) has an Enhanced Service - more info.