Care 1st Homecare - Berkshire

Unit 10, Wellington Business Park, Dukes Ride, Crowthorne RG45 6LS

Care 1st Homecare - Berkshire
Care 1st Homecare - Berkshire
Care 1st Homecare - Berkshire

Care 1st Homecare is dedicated to providing a quality care service for clients, enabling them to remain as independent as possible in their own homes while enjoying the comfort and security of knowing any personal healthcare needs or concerns are effectively safeguarded.

Carers are chosen for suitability and reliability, with the company's key objective being to treat individuals with the respect they deserve at the same time as carrying out care packages of a high standard.

Provision available includes personal and domestic care, respite care, supported living and support workers, night sitters, relief staff and 24-hour care.

Group : Care 1st Homecare

Person in charge: Sharon Harris (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Staff Languages (other than English): Portuguese, Romanian

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Care 1st Homecare - Berkshire: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.5 Care 1st Homecare - Berkshire has a Review Score of 9.5 (9.458)

The Review Score of 9.5 (maximum of 10) for Care 1st Homecare - Berkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Care 1st Homecare - Berkshire in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Care 1st Homecare - Berkshire is calculated as follows: ( (27 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 48 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Care 1st Homecare - Berkshire is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Care 1st Homecare - Berkshire?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Care 1st Homecare - Berkshire

  • Client / Service User
    6
  • Brother of Client/Service User
    1
  • Husband of Client/Service User
    1

I have always found the staff to be very efficient and friendly. Treating you with respect.

How likely would you be to recommend Care 1st Homecare - Berkshire? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My wife and I are very happy with the care and carer we have. Very helpful to my wife.

How likely would you be to recommend Care 1st Homecare - Berkshire? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

Ashley Henry, Area Manager at Care 1st Homecare - Berkshire responded to this review on 07 Feb 2017:

Many thanks for your kind words. We will be sure to pass these on to the care team

My brother is happy with the care that is given to him.

How likely would you be to recommend Care 1st Homecare - Berkshire? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the staff and carers are all good. They arrive on time, nothing is too much for them to do, they ask what we want to be done and they just get on and do it.

How likely would you be to recommend Care 1st Homecare - Berkshire? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have used Care 1st for over two years and on the whole, have been satisfied. Originally, from what I can remember, I had various carers, but now it has settled to one regular carer except for her day/time off. Then there are one/two stand-in's who know my needs and time of attendance because I do have other daytime commitments.

How likely would you be to recommend Care 1st Homecare - Berkshire? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

The service is very good, the staff do such a lot for me. Nothing is too much trouble, I could not do without them. I do appreciate everything that is done for me.

How likely would you be to recommend Care 1st Homecare - Berkshire? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I receive two visits a week when I am washed and showered. I find all the service very worthwhile and the time spent good in every way. Having contact is very welcome.

How likely would you be to recommend Care 1st Homecare - Berkshire? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

An excellent service. Carers are all very "caring" and efficient. I like having the same carer each day because I feel more comfortable. I have no complaints, only praise for my carer. Office very occasionally forgets to let us know if there is a change in schedule but not a problem really. I think the carers deserve to be paid more! but I do not want your charges to go up!!

How likely would you be to recommend Care 1st Homecare - Berkshire? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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