Eldercare (UK) Ltd deliver high quality care to both private and local authority clients in their own homes.
They are able to provide pendant alarms and assistive technology as part of a comprehensive care plan. With a single assessment, they can advise on the combination of services that would best deliver an individuals homecare needs.
They provide a wide range of services from personal to specialised care, with tailored packages to best suit the needs of the individual. All of their care packages are flexible enabling them to deliver care when it is needed most.
Owner : Eldercare (UK) Ltd
Person in charge: Helen Scott (Care Service Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 20
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Eldercare (UK) Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.5 (maximum of 10) for Eldercare (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Eldercare (UK) Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Eldercare (UK) Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for Eldercare (UK) Ltd is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Eldercare (UK) Ltd has a Review Score of 6.5 (6.500) from 2 Reviews
Review submitted from a Postal Card by Susan H (Client) on Monday 26 September 2016. Relates to February 2016.
I have found that the staff at Eldercare have been more than helpful to any of my needs and since I have come home and my needs have changed, the staff have done everything to help me get back into my home routine again.
How likely would you be to recommend Eldercare (UK) Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Elizabeth S (Niece of Client) on Friday 18 March 2016. Relates to January 2016.
A professional service is provided by all carers. My needs are always put first in any dealings with Eldercare.
How likely would you be to recommend Eldercare (UK) Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money