Manorcourt Homecare (Harlow - Sumners Farm Close)

Sumners Farm Close, Phelips Road, Harlow CM19 5SL

Manorcourt Homecare (Harlow - Sumners Farm Close)
Manorcourt Homecare (Harlow - Sumners Farm Close)
Manorcourt Homecare (Harlow - Sumners Farm Close)

Manorcourt Homecare (Harlow) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

Group : Manorcourt Homecare

Person in charge: Lesley James (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Services Offered: 24 Hour Care • Live in Carer • Personal Care (on a contracted hours basis) • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Manorcourt Homecare (Harlow - Sumners Farm Close): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Manorcourt Homecare (Harlow - Sumners Farm Close) has a Review Score of 9.9 (9.944)

The Review Score of 9.9 (maximum of 10) for Manorcourt Homecare (Harlow - Sumners Farm Close) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Manorcourt Homecare (Harlow - Sumners Farm Close) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.944 for Manorcourt Homecare (Harlow - Sumners Farm Close) is calculated as follows: ( (68 Excellents x 5) + (4 Goods x 4) ) ÷ 72 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Manorcourt Homecare (Harlow - Sumners Farm Close) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manorcourt Homecare (Harlow - Sumners Farm Close)?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manorcourt Homecare (Harlow - Sumners Farm Close)

  • Daughter of Client/Service User
    6
  • Son of Client/Service User
    5
  • Niece of Client/Service User
    1

My mum started using Manorcourt Homecare in March 2017. She had always lived alone in her own home for the past 11 years. She was worried how she would get on and quite afraid at 93 years old.

After a few weeks, she settled down and now is quite at home, happy in herself and full of praise for the girls who get her up and washes and dressed ready for the day. She now takes part in the events put on in the centre and is happy and confident in the care the girls provide. I am going on holiday knowing my mum is in good hands.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All staff/carers could not be more helpful. All very understanding and efficient with the agency.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent care is given to my aunt, she is always well dressed. She is 96 years of age and can not stand, can not see and is registered blind. Carers are always aware, hoist used and 2 carers always available.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The overarching feeling about Manorcourt Homecare (Harlow) is that all the staff care. From the cleaners, care workers, duty officers and the managers. They all want to do their best for the patients themselves and the company. They are all a credit to the care working professional. And yes, it is a profession that requires many skills of empathy, patience, diligence as well as the maintenance and consistency of care to all patients working with differing bodies and strict budgets organisational skills are required! I cannot speak highly enough of all those who work at Manorcourt Homecare (Harlow).

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother has been a resident for almost a year now. She had a fall in December which resulted in a broken hip. Partially sighted and now fairly immobile as well as suffering onset dementia she is very demanding and wholly reliant upon the care she receives. I commend both staff and management who do a superb job with very real compassion - and patience. We all owe a very real vote of thanks.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My parents came to Sumners Farm where my mother had dementia and my father's serious heart problems together with lung cancer and having suffered an aneurysm. They were taken into the care of the staff and management of Manorcourt Homecare. The appalling treatment received in previous care meant my mother was in a really bad way, they had gone days without food or medicine. I feel without the excellent care they received at Sumners Farm, we would have lost them a lot sooner. I can't thank the carers and management enough for their excellent skills and always showing mum and dad the dignity they deserved, they all deserve excellent recognition for their efforts. Thank you.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I'm pleased and impressed with the care and support my grandmother receives.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mum was a resident at Manorcourt Sumners Farm Close for 6 years. Throughout this time she was treated with kindness and respect. The care she received was excellent and her time there was very happy. She felt secure and trusted all the carers. The staff were always happy and spent the allocated time with mum ensuring that her needs were met. Sadly her health deteriorated in the last few months and she spent a little time in hospital. However it was her wish to return home to Sumners Farm Close where she passed away very peacefully at the end of July. Her care during this time was second to none. She would not have received better care anywhere in the world. I honestly cannot thank the staff enough for their kindness and support, not only to my mum but to all the family. I would certainly recommend them to everyone.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mum has lived at Sumners Farm Close for the past 10 years. This last year has been very stressful as she was continuously in and out of hospital. The care from the wardens and carers was exceptional. Their support for me as well as my mum could not have been better. Sadly she passed away on 14/5/16. They made it possible for her to be at home when she passed away, which is what she would have wanted. I am very grateful to this team of great people.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The managers and all the staff are so helpful and friendly, they can't do enough for my father. I would highly recommend Manorcourt Homecare to anyone who requires a care home. They are always there to assist me with any advise or questions I have. I feel so reassured he is in a safe place. Keep up the excellent work. Well done.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum enjoyed her stay here with the friendly staff, and more than happy with the care my mum is receiving.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My mother is very happy here. Food is very good. Staff and carers are excellent. Only thing that could improve is more activities for them.

How likely would you be to recommend Manorcourt Homecare (Harlow - Sumners Farm Close)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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