Abbey Services (UK) Ltd

The Bungalow, 145a Manchester Road, Wilmslow SK9 2JN

Abbey Services (UK) Ltd
Abbey Services (UK) Ltd
Abbey Services (UK) Ltd

Abbey Services (UK) Ltd help people to remain as independent as possible in the comfort of their own homes, delivering a variety of care services to meet the individual needs of each client.


The family run business works hard to ensure all carers are compassionate, caring, reliable and respect the privacy and dignity of all service users.

Owner : Abbey Services (UK) Ltd

Person in charge: Jacqueline Cudworth (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 11

Fees Guide: Dependent on Care and support required. Hourly prices quoted are inclusive of weekends and Bank Holidays

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis)

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Abbey Services (UK) Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Abbey Services (UK) Ltd has a Review Score of 9.8 (9.840)

The Review Score of 9.8 (maximum of 10) for Abbey Services (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Abbey Services (UK) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.84 for Abbey Services (UK) Ltd is calculated as follows: ( (70 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Abbey Services (UK) Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbey Services (UK) Ltd?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbey Services (UK) Ltd

  • Client / Service User
    9
  • Son of Client/Service User
    3
  • Daughter of Client/Service User
    1
  • Husband of Client/Service User
    1

The service is prompt. Care is provided in the main, in a companion type way.
My carer is conscientious and mindful of my needs. A genuine caring service provided by a small team. The proprietor is available to chat through any issues.

How likely would you be to recommend Abbey Services (UK) Ltd? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

We first met the Manager when mum came out of hospital and into a nursing home following yet another fall and a broken elbow as a consequence. Mum just wanted to go back to her house and cat, and once she was somewhat recovered we took her from the home (despite misgivings of the manager there) and had Abbey Services come in to get her up in the morning, feed her and put her to bed in the evening.

She lived alone and was very independent to this point. Eventually, with deteriorating balance, eyesight, and mental ability, we increased Abbey's visits to 4 a day which enabled her to still stay in her own home. The care given was second to none and she became personal friends with the manager and another helper. On her last day we were called round, arriving just too late, but finding the two of them holding hands. So she died in peace, without pain, in her own bed and in friendly company. I could only wish for the same myself and recommend Abbey Services wholeheartedly.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

I have used Abbey Services for almost two years. The girls who visit are fantastic, I look forward to their visits.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The managers were fantastic carers and Abbey Services are highly recommended for end of life care - my sisters, my Mum would say so and my dad definitely would too. They were kind, caring, provided dignity, were absolutely not reticent when needed, knowledgeable, friendly, and willing to go above and beyond. As well as providing all the services we needed and required to a high level, we were also provided information about Attendance Allowance which we subsequently got, food ideas for my dad, and even bread recipes (which we subsequently did and was delicious!). I would highly recommend Abbey and you'd be very lucky to get the manager, plain speaking, direct, but also discerning and knew when to pull back. As said above and beyond.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Joint founder and manager of the business has been at all times very professional, but also very understanding and caring of Mum. As it is a small business she has kept close contact with Mum visiting sometimes at weekends or when the regular carers were on holiday or unwell. She also kept in touch with me on a regular basis.

Mums' s regular carers have all been working for Abbey Services for many years and they were consistent over the period of her care, each for the morning, afternoon and weekend visits. Mum has early Alzheimers and so easily becomes confused, but she very much looked forward to the regular visits, company and discussion. The carers prepared 2 meals a day and kept track to ensure she was taking her medication. They also washed her hair and ensured she was washing herself.

Mum's condition is deteriorating and she has now moved to full-time care.

I cannot recommed Jackie and her team highly enough. They provide a very professional but caring and friendly service.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The staff have been a godsend, so kind and helpful.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Having considered three agencies to provide care for my wife I finally chose Abbey after discussing her needs with the principal. I was also in contact with another past client who used Abbey who was pleased with the care and attention given to a relative. After three months of using the service, I and my wife are more than satisfied with the continuity of the allocated carer and care quality. I would have no hesitation in recommending them.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have used this agency for 3 years now and have nothing but praise for the care I receive from the staff.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All care staff are excellent. I like the fact that I get the same care workers regularly. I would definitely recommend.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been very pleased with every aspect of my care, and I feel my carer to be more of a friend than an employer. She has been very punctual and has always been ready to help on every occasion.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

After eight months in hospital I was allowed home to be helped by Abbey Services. They provide me with a trained assistant between 9-10am and 6-7pm who makes the bed, does the laundry, changes the sheets, does the ironing, does the washing up and empties the bathroom bin into the outside dustbin. Just out of hospital I am too weak to do these jobs and because of their generous care I am able to live in my own house among my friendly neighbours, which is letting me convalesce happily and more speedily. I could not manage without their daily generous care.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I really enjoy the company. Lovely ladies that visit me, they always have time for a chat.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I like the idea Abbey Services is a small company, I was very worried about dad accepting any help, but when dad met the lady from Abbey Services at the assessment it went very well. Abbey Services has kept their promise of just being a couple of carers going in, and this has really helped dad so much. There is plenty of communication between us, so I know exactly what's going on and any changes. I can't speak highly enough of the agency.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This company is a credit to the caring industry.

How likely would you be to recommend Abbey Services (UK) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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