Inchwater Home Care

3 Waterloo Crescent, Dover CT16 1LA

Inchwater Home Care is a provider rated 'outstanding' by the Care Quality Commission (November 2016).

Inchwater offers bespoke personal care, companionship and support for adults who want to maintain their independence by living at home.

Care workers work with only one or two people, which means they have the time to build a meaningful personal relationship with clients This sees clients benefit from a continuity of care and a high level of service.

Care workers are carefully selected for their patience, empathy, compassion and common sense.

Home care can include arranging and taking clients to appointments, housekeeping, companionship, washing, ironing, preparing meals, collecting prescriptions, help with reading, shopping, organising trips and even assisting with pets.

Experienced staff can also deliver specialist dementia care, palliative care and care for those with other long-term conditions (such as Motor Neurone Disease, Stroke and Parkinson's disease).

Owner : Inchwater Home Care

Person in charge: Paul Watts (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 36

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Transportation Service

Parking: Parking adjacent to office at Camden Crescent car park, or free on-road parking for 1hr.

Latest Care Quality Commission* Report on Inchwater Home Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Inchwater Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Inchwater Home Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.987 for Inchwater Home Care is calculated as follows: ( (153 Excellents x 5) + (2 Goods x 4) ) ÷ 155 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Inchwater Home Care is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Inchwater Home Care has a Review Score of 10 (9.987) from 26 Reviews

Average Ratings

  • Excellent
    26
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Inchwater Home Care?

  • Extremely LIKELY
    26
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Inchwater Home Care

  • Client / Service User
    7
  • Daughter of Client/Service User
    7
  • Wife of Client/Service User
    5
  • Son of Client/Service User
    4
  • Daughter-in-law of Client/Service User
    1
  • more

Inchwater Home Care has been a lifesaver. I have found them all very approachable,friendly,
and above all, professional in their care, support and advice.
I cannot recommend them highly enough.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

We have used Inchwater for almost 2 years to help assist with my mother’s Alzheimers and vascular dementia and I cannot recommend them highly enough.

They have offered a very personal service for my mother and really treat her as an individual. The manager and the team have all really invested their time and efforts in allowing my mother to remain safely at home. Assisting her to maintain the skills she already has and keeping her in a manageable routine.
They have supported and encouraged her to continue to do the things she loves, like gardening and riding whilst showing compassion, patience and knowledge during her decline.
I don't live locally but I’m always confident that Inchwater safely manages her drugs and medical appointments, and most importantly my mother trusts and feels comfortable around them.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

I have found all my carers kind, considerate and capable in every way and ready to go that extra mile. The management are all very careful to employ caring people and I cannot find any fault with them. I have already recommended them to a friend who is also very happy to be one of their clients.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

All my carers have been helpful and kind to me. I would recommend them to anyone who needed help.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

The staff are without exception kind, approachable and courteous. This applies to office staff as well as care staff who have been chosen very well to deliver personalized care without taking over.
This service supports not only me but importantly my daughter who is able to now have more time to herself. The combination of my daughter's caregiving and Inchwater Home Care services is enabling me to stay in my own flat.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

A truly compassionate provider of care who go above and beyond every time. As well as providing outstanding care to my dad they have been there for me every step of the way and I can't thank them enough.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

We have been using Inchwater Home Care to care for my mum when we go away for over two years. Mum and I like the flexibility of the services they provide. I can go away knowing mum is looking forward to seeing the carers. The carers are both professional and caring. A big thank you to the team.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

Inchwater Home Care cared for my husband during December 2016 and January 2017. The care, compassion and expertise were second to none. They have my deepest gratitude.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

Inchwater provides care of the highest standard, yet also have time to support the family of their client. The staff have become friends to mum but they never lose sight of the fact they have a job to do. It's always apparent that mum's in charge and the carers do as she asks and not what they think she needs. The lines of communication are always open with the management and they regularly visit and review the situation. Most importantly, mum feels cared for.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

Inchwater Home Care helped my family care for my terminally ill dad during the last few weeks of his life. In addition to the care provided directly to my dad, Inchwater supported my family with our routine day-to-day tasks, allowing family members to spend more time with dad than would have otherwise been possible. The professionalism and the compassion shown by each member of the Inchwater team were, in every respect, as one would wish for and expect under such circumstances. I would have no hesitation in recommending Inchwater.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

I have been a carer for my Partner since 2013 since when he has been recovering from a serious road traffic accident. The support both of us have received from this company to help with his rehabilitation is of the highest standard both from all of the staff at the office and the person who has been allocated to be my partner's support worker. There have never been any problems, nothing is ever to much trouble and the level of care is excellent.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

Caring, competent, compassionate - Inchwater is a first-class care company. They provided palliative care for my father during the last weeks of his life when he was suffering from a devastating terminal illness. The carers were totally patient-focused, treating my father with respect and allowing him to retain his dignity. They wrapped him in a blanket of love, care and comfort and did whatever they could to alleviate his suffering and ensure his sense of well-being. They became friends of our family, supporting us all practically and emotionally during a very sad and difficult time. Without them, we could not have coped. Their commitment and dedication far exceeded our expectations and we are grateful for their professionalism in caring for my father and for their kindness towards him. With their help and support, we were able to care for my father at home until he passed away. In the days that followed Inchwater staff remained in touch to help us with our bereavement. Simply amazing!

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

As a registered health care professional myself, I can highly recommend the care team at Inchwater Home Care. We initially asked them to provide some companionship for my mother in law but soon after our initial contact, we found out that she was terminally ill. Inchwater Home Care cared for her when she came home from a hospital stay. They were compassionate and caring and communication with the family was excellent. We live 6 hours away but when she deteriorated, they stayed with her for hours into the night until we could get there. The level of commitment displayed by the Inchwater Home Care managers and the team goes above and beyond. Even when she was admitted to the hospice, they continued to visit out of the goodness of their hearts and they provided a huge amount of support to the family. The level of service they provide is not primarily driven by finance but rather a good old fashioned desire to actually care, Thank you so much to all of the team at Inchwater Home Care.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

The team from Inchwater have been caring and conscientious from the start. They are professional, supportive and provide an excellent service. Particularly helpful has been the fact that they ensure my husband gets the same carers - this means that they get to know his needs and are able to offer a consistently high standard of care. The company managers are pleasant, friendly and approachable, and are at the end of the telephone if I have any questions.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

The service provided was excellent at all times. My father was treated with dignity and respect by Inchwater. They were happy to assist with advice and answer my many questions even if my questions were not directly related to the care carried out by Inchwater. As a rule, I don't write reviews of services but felt compelled in this instance because I am so pleased that my father's last days were made as comfortable as could be and that he was able to die at home rather than in a hospital thanks to the existence of Inchwater.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

Inchwater have been providing cares for my mother for over a year. We had an initial meeting with them, to discuss our requirement, followed by a home visit. This was the first time my mother had needed a carer and was very reticent and wary. However, she, and us were soon put at ease and a plan to care for her put into action. Since then it has been rejigged without any problems. This has been very impressive as well as using the same carer, whenever possible. The carers are very friendly and efficient and do not need any cajoling into doing any work, they see that it needs to be done. I am pleased with Inchwater especially compared to other companies we have dealt with, my mother-in-law. We are confident to recommend them.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   4.8 out of 5

The manager, his wife and all their staff provided a calm, caring atmosphere for my husband. When they left he felt relaxed and as comfortable as possible. They made thoughtful and helpful suggestions regarding his care and medication. All the staff were really kind to him.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent care service. Always turned up on time, empathetic with the care needs and comfort of the patient, good skills all round, good communication i.e listening and explanations. Enhanced the dignity and comfort of the patient.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

Very helpful, cheerful, clean, could not fault her.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

My carer is very caring and reliable. She helps me in many ways.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

If you're looking for home care for an elderly person then look no further. The integrity and care displayed and given by the owners and all their staff has been above and beyond expectation. I have trust and faith in the owners' and staff's competence and confidence that my mother's care and needs are more than met.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

Inchwater Home Care has provided excellent care for my parents. Dad's care plan has been delivered with the utmost thoughtfulness, courtesy and kindness. I have been impressed with the patience of the staff and with the way they have worked to keep Dad as independent as possible. I would have no hesitation in recommending them to anyone needing home care.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

My dad's are simply the best. Their care for dad and also for mum in the process has been outstanding and way beyond the call of duty at times. I hope they are still around when I need them! Thank you all xx

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

My husband has MND and needs physical care; he is also very determined. His carers respect his independence while ensuring that he comes to no harm. He also looks forward to their visits, and peals of laughter are a sure sign that all is well. For my part, I know the visits will happen when they are scheduled, so I can plan my day around them. We are so glad that Inchwater were recommended to us.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

Inchwater have provided me with an excellent caring service for the past twelve months for which I am truly grateful. The management are always helpful and polite, the person who attends is a delight.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

I have just returned home from a very successful 9 day stay with my Dad who has some severe healthcare needs. Mum, his main carer was having a well deserved and much needed holiday with my sister. I offered to come and take her place cooking, cleaning and keeping Dad company through the day. However, unlike in the past when I have done this, I no longer felt I could do all Dad’s personal care too as his condition had significantly changed. We arranged for Inchwater Home Care – his usual personal care provider to not only come for the morning routine as usual, but also to come in the evenings too and assist Dad in getting into bed. Because of this arrangement Dad and I had a very happy and restful week too. I was able to stay on top of all the tasks and jobs I needed to do – preparing meals, administering medications and doing some household jobs for Mum in her absence, as well as spend quality time with Dad. The service provided by Inchwater Home Care couldn’t have been better. They came as arranged each day at the time arranged and always the expected carer. They were able to provide a continuation of usual routine for Dad, despite the change of Mum being away and this reduced his anxiety enormously. I have very high standards and cannot fault their care. They really care for Dad as they might for their own relative. The alternative for us would have been to have made use of a residential care home which, whilst it may have been an excellent provider of care, Dad would have been miserable being away from his familiar surroundings and Mum wouldn’t have been able to relax and enjoy herself knowing he was unhappy. The carers always had time to stop and talk about concerns I had and help problem solve any issues that arose. I felt very supported in the responsibility of my role with Inchwater Home Care working so closely with me and I won’t hesitate to repeat the exercise.

How likely would you be to recommend Inchwater Home Care? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

February 2015

November 2013

Job Vacancies

Staff Profiles

Maddie

Maddie Watts

Job Title: Care Manager

Joined: 2012

Description:

Maddie manages the day to day running of operations, ensuring compliance with the National Minimum Standards in all aspects of care and is responsible for the management of the office team and our Caregivers.

Maddie has worked in care settings her whole life, including running a residential home rated as ‘three-star excellent’ by the Care Quality Commission, for twenty years.

Maddie consolidated her experience and knowledge with a BSc in Occupational Therapy in 2012.

Paul

Paul Watts

Job Title: Owner

Joined: 2012

Description:

Paul jointly owns Inchwater Home Care with his wife Maddie. He is responsible for raising awareness of the full range of services offered by Inchwater and for the overall management of the company.

Paul has a life-long interest in working with adults in a social-care setting and believes strongly that empathy and compassion are the key elements to providing excellent care.

Paul is a qualified Social Worker and has worked with vulnerable adults for more than twenty years. He has a Doctorate in Education, is the Academic Compliance Lead for a leading healthcare training provider and is an International Research Fellow at the England Centre for Practice Development.

Maria

Maria Doe

Job Title: Office Manager

Joined: 2014

Description:

Maria is responsible for ensuring the office administration runs smoothly and is often the first point of contact for prospective Caregivers. She manages the day-to-day running of the office, making sure Client and Caregiver files are complete and up-to-date.

With a background in the care industry and a commitment to providing the highest quality of care in the area, Maria is a welcome addition to our growing team.

Kim

Kim Jeffrey

Job Title: Assistant Care Manager

Joined: 2016

Description:

With a background in adult social care, Kim is a key member of staff, supporting Maddie in her role.

Kim has recently completed her NVQ Level 5 in Health and Social Care and takes responsibility across a wide range of Care Management tasks.

Hazel

Hazel Norton

Job Title: Care Support

Joined: 2016

Description:

Hazel's role is to support caregivers in their daily tasks and provide guidance to best practice. Often out of the office, Hazel takes a very 'hands on' approach and is a key figure in helping us achieve an Outstanding quality of care.

Hazel is currently taking her NVQ Level 5 in Health and Social Care, aiming to complete early 2019.

Della

Della Gooding

Job Title: Lead Caregiver

Joined: 2016

Description:

Della is one of our most experienced caregivers and has a depth of experience in working with older adults with long-term chronic illnesses.

Della has a background in working with the NHS and is an excellent addition to our team.

Della provides lead assistance to caregivers in the field and supports the role of Care Support (Hazel Norton).

Bridget

Bridget Abercrombie

Job Title: Network Liaison

Joined: 2013

Description:

Bridget is responsible for spreading the word about Inchwater Home Care. Her role is to tell our referrer network about the high quality of care that we offer - something she is particularly adept at!