Inchwater Home Care

Suite 2, The Powder House, Menzies Road, Whitfield, Dover CT16 2HQ
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9.9 62 Reviews
  • Inchwater Home Care, Dover
Inchwater has provided community services for thirty years and is rated 'outstanding' by the Care Quality Commission (October 2019).

Inchwater Home Care offers bespoke personal care, companionship and support for adults who want to maintain their independence by living at home.

Care workers work with only two or three people, which means they have the time to build a meaningful personal relationship with clients. This sees clients benefit from a continuity of care and a high level of service.

Care workers are carefully selected for patience, empathy, compassion and common sense.

Home care can include arranging and taking clients to appointments, housekeeping, companionship, washing, ironing, preparing meals, collecting prescriptions, help with reading, shopping, organising trips and even assisting with pets.

Experienced staff can also deliver specialist dementia care, palliative care and care for those with other long-term conditions (such as Motor Neurone Disease, stroke and Parkinson's disease).

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Care Provided by Inchwater Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Inchwater Home Care
  • Person in charge
  • Paul Watts (Managing Director)

Funding & Fees Guide for Inchwater Home Care

  • Prices

  • Weekdays (7am to 9pm) = £36 /hr
    Weekends (anytime) = £38 /hr
    Bank Holidays (anytime) = £72 /hr
    A visit charge of £1.50 applies to each call.

  • All fees are calculated per hour. Please note, we do not cover calls for a shorter period than this.


    We do not charge for mileage (i.e. to and from your home), but will charge £1 per mile if we take you to an appointment or shopping in one of our vehicles.


    All clients require a care assessment prior to starting with us, as every care package is bespoke. We do not charge for care assessments, care reviews or telephone support* and are happy to be first-responder for life-line contacts. (*including contacting GP's or other health professionals on your behalf)

Inchwater Home Care Reviews (62)

Total of 62, showing 1-20
9.9

Inchwater Home Care has a Review Score of 9.9 (9.851) out of 10, based on 19 reviews in the last 2 years. Over all time Inchwater Home Care has 62 reviews.

Overall Experience

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Review from Annette B (Daughter of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our journey with Inchwater home care agency started three years ago.We have no regrets. It started with minimal help and progressed to almost full-time care.They never left Mum or Dad alone if they were concerned about them. They were always open to our requests and helped us make multiple decisions.They
organized all Dr visits and medications .In emergencies they provided all care .If a carer was not available management stepped in.They treated my parents with respect, preserved their dignity and always encouraged them to maintain their independence. My parents told us the carers were their friends.The girls chatted, listened, shared stories, watched TV with them. We had access to the electronic records.Everyone at Inchwater went above and beyond in every way. Two months ago, we came to the sad realization that to keep them safe they needed a team of people so they even helped us settle them in a care Home nearby. Inchwater became a second family to my parents. How special is that?

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Review from A C (Daughter-in-law of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so happy with the care my mother-in-law has received. All the carers are so conscientious, caring and compassionate. They are reliable and dependable. The App is a fantastic tool, keeps us well informed and up to date with the care provided. The management of the company is brilliant. I
would like to thank you all for the help, support and guidance given to us over the years.

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Review from Julie B (Daughter of Client) published on 5 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise mum's care company highly enough, all the staff that look after mum are exceptional and very professional, they cater for her every need, from personal care to changing her stoma bag, which is not a pleasant task, to cooking her meals and encouraging her to eat and drink, and giving
mum her medication, they are always friendly and chat with her, they also ask if there's anything she needs, and make sure she's ok before leaving her. They keep us informed about any concerns they have about her, which is very helpful. I always know I can contact them at any time whenever I need help of any kind, the office staff are very helpful and reassuring, going above and beyond, I can't fault them. My mum, myself, and all my family are so grateful and could not cope without their unfailing help.

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Review from Sarah B (Daughter of Client) published on 5 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous service from both the office and the carer, they all really care about my Dad's wellbeing. Friendly, professional and willing to be flexible so I could get some time away and know Dad was properly looked after, I thoroughly recommend them.

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Review from L L (Daughter of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - went above and beyond their call of duty. Extremely professional at all times and really helped us out at short notice to provide us with the care we need for our mum during the worst time ever. We can not sing their praises enough. Thoroughly recommend! Thank you for everything.

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Review from D M (Daughter-in-law of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inchwater have been delivering excellent care, twice a day for my father-in-law for 15 months. He looks forward to their visits and often tells me how friendly and helpful each of the carers are. This is so reassuring for us as a family as they make sure he has his meals each day and takes care of the
household duties, nothing is too much trouble, they do all this cheerfully chatting to him while they work, which is perfect. We can also read the report after each visit so are up to date at all times. If any problems arise we are contacted straight away either by the carer on duty or one of the excellent office team, we truly could not ask for more, thank you Inchwater.

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Review from M F (Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very warm and friendly service. Most carers are efficient and deliver good care and support with understanding. All are very punctual and respectful.

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Review from S C (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and thanks for the kindness and friendliness of each of the careers who have helped me wash and dress every morning. There is really nothing more that I can say. I have quite confidently recommended Inchwater Home Care to some of my family and friends as I know they are quite
happy.

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Review from J L (Daughter of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very helpful, polite, friendly and punctual. Oddice staff are always helpful, particularly the member of staff who deals wit I.T. We have had a few technical problems but he always does his best to rectify them.

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Review from Philip D (Nephew of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living a 3 hour drive away it was a great relief to me to know that Inchwater was visiting and keeping an eye on my aunt, particularly in the period after she returned home from respite care. The staff and management of the team took great care of my aunt and always kept in touch with me.

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Review from S W (Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the care, respect and professionalism of the ladies who visit me once a week has been excellent. I look forward to their visits. Thank you ladies.

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Review from Emma L (Niece of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inchwater Home Care has helped my aunt to remain living independently for over five years. She is nearly 99 and has proved to be quite a challenging client on many occasions. Her carers have gone above and beyond to make her home life as comfortable as possible. Nothing is too much trouble and they
often stay a lot longer than they should, at no extra cost to my aunt.
The management of the team is also second to none, they are always at the end of the phone, whatever time of day or night. They have offered invaluable advice to help the family through difficult times.
You could not wish for a kinder, more experienced team of people to look after a loved one.

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Review from P J (Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by this company has been absolutely superb. All requests have been handled quickly and efficiently.

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Review from Anthony H (Husband of Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not think you could do better than the service provided.

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Review from Marina W (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had carers from Inchwater Home Care caring for him for over two years now and we are extremely grateful to them for their kindness and patience, not to mention their professionalism and thoroughness. The care staff are well-trained, thoughtful, assiduous and sensitive, going above and
beyond in helping him and reassuring him if he is anxious or upset, thereby not only meeting his physical needs but also his emotional and mental needs.
The office staff are efficient, friendly, approachable and most importantly, take the trouble to contact the family if there is any concern over his health or well-being.
We would 100% recommend Inchwater to anyone who is looking for a care agency for someone they love.

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Review from Eileen M (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been extremely impressed with the professionalism and caring attitude of all the staff at Inchwater. They really made a wonderful connection with our mother and worked extremely hard every time they saw her. She really looked forward to them coming, and we trusted them 100 per cent.

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Review from Sarah S (Daughter of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Inchwater Home Care has been looking after Mum for several years and we are gradually increasing the frequency of care.
The care is excellent which is reassuring for me and hugely beneficial for Mum, especially now her frailty is increasing.

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Review from E N (Daughter of Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loves her main carer and as a family, we think Inchwater Home Care is amazing and it takes the pressure off us knowing that Mother is happy.

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Review from Paula R (Daughter of Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Inchwater Home Care's companionship and kindness, I was able to go on holiday feeling confident that Dad would be well looked after while I was away, having all his needs met.
All the carers that visit him are more like friends and he feels comfortable with them all.

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Review from Julie M (Daughter of Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the 'Rolls Royce' of care from Inchwater Home Care all of the years they cared for her. She received warmth, friendliness, dignity and compassion ensuring she felt happy and safe in her own home. The support at end of life for her and her family was immense.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Inchwater Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Inchwater Home Care is calculated as follows: ( (98 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Inchwater Home Care is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (9)

Hazel

Hazel Norton

Job Title: Registered Care Manager

Joined: 2016

With a background in adult social care, Hazel is the lynch-pin around which the business thrives. She is responsible for all aspects of client care and staff welfare.


Often out of the office, Hazel takes a very 'hands-on' approach and is a key figure in helping us achieve an Outstanding quality of care.


Hazel completed an NVQ Level 5 in Health and Social Care in 2019, and takes responsibility across a wide range of Care Management tasks.


Melanie

Melanie Powell

Job Title: Deputy Care Manager

Joined: 2017

Mel provides one-to-one support to caregivers, from induction and throughout their careers with us. She supports Hazel in her management duties and ensures standards are kept high. Mel has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.


Michelle

Michelle Cribben

Job Title: Assistant Care Manager

Joined: 2019

Michelle is a wizard at adjusting calls at short notice (for hospital appointments, for example) and making sure clients and their families are happy with the scheduled times.


Michelle has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.


Jack

Jack Gridley

Job Title: Office Administration and IT

Joined: 2019

Jack supports everyone in the office by assisting with the day-to-day mountain of tasks that accumulate, including sorting any IT issues that arise.


Jack deals with all client paper and digital files and is likely to be one of the first people you speak to when you call the office.


Joanna

Joanna Dembrinska

Job Title: Lead Caregiver

Joined: 2019

Joanna's role is to conduct client reviews, caregiver spot-checks and quality assurance visits.


She has an NVQ L3 in Health and Social Care and is keen to progress her career.


Her ability to organise and prioritise allows her to work to very high standards, and she is a valued member of our team.


Julie

Julie Bulmer

Job Title: Lead Caregiver

Joined: 2014

Julie's role is to conduct client reviews, caregiver spot-checks and ensure our service maintains the high quality of delivery we expect.


With a background in nursing, her personable approach to work ensures she is a valued member of our team.


Elaine

Elaine Goddard

Job Title: Lead Caregiver

Joined: 2013

Elaine helps ensure our standards remain high by liaising directly with our clients to ensure everything is going as expected. Elaine has been with Inchwater for almost 10 years and her experience and knowledge (NVQ H&SC L3) help us to make sure we are supporting our clients in the way they prefer.


Maddie

Maddie Watts

Job Title: Registered Manager

Joined: 2012

Maddie manages the day to day running of operations, ensuring compliance with the National Minimum Standards in all aspects of care and is responsible for the management, recruitment and retention of our Caregivers.


Maddie has worked in care settings her whole life, including running a residential home rated as ‘three-star excellent’ by the Care Quality Commission, for twenty years.


Maddie consolidated her experience and knowledge with a BSc in Occupational Therapy in 2012.


Paul

Paul Watts

Job Title: Owner

Joined: 2012

Paul jointly owns Inchwater Home Care with his wife Maddie. He is responsible for the overall management of the company.


Paul has a life-long interest in working with adults in a social-care setting and believes strongly that empathy and compassion are the key elements to providing excellent care.


Paul is a qualified Social Worker and has worked with vulnerable adults for more than twenty years. He has a Doctorate in Education, is the Academic Compliance Lead for a leading healthcare training provider and is an International Research Fellow at the England Centre for Practice Development.


Frequently Asked Questions about Inchwater Home Care

What Type of Services does Inchwater Home Care offer?

Inchwater Home Care offers Home Care.

How many Carers does Inchwater Home Care employ?

Inchwater Home Care employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Inchwater Home Care to verify any information. View our terms and conditions. Inchwater Home Care has a Platinum Service – more info.