LifeCarers West Oxfordshire

Witney Business Innovation Centre, Windrush Park Road, Witney OX29 7DX

LifeCarers West Oxfordshire specialise in providing a supportive care-at-home service, maintaining a highly trained team of staff who are fully committed to protecting the dignity and well-being of each client.

The business has shown effectiveness in helping people with care needs feel more independent, with care packages tailored to a range of social, domestic and personal care prerogatives.

Clients who source LifeCarers' services include people with mobility issues and many who require assistance while recovering from illness.

Group : LifeCarers Ltd

Person in charge: Kristy Baxter (Branch Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on LifeCarers West Oxfordshire: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for LifeCarers West Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for LifeCarers West Oxfordshire in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.595 for LifeCarers West Oxfordshire is calculated as follows: ( (57 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 84 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for LifeCarers West Oxfordshire is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 LifeCarers West Oxfordshire has a Review Score of 9.6 (9.595) from 14 Reviews

Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend LifeCarers West Oxfordshire?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to LifeCarers West Oxfordshire

  • Client / Service User
    7
  • Daughter of Client/Service User
    3
  • Wife of Client/Service User
    3
  • Son of Client/Service User
    1

The carers are very nice and caring. They are professional and hard working. However, there is an issue with communication with the office staff. For example, my care call may have changed time but no one has bothered to let me know which can be frustrating!

How likely would you be to recommend LifeCarers West Oxfordshire? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

A Dobson, Care Manager at LifeCarers West Oxfordshire responded to this review on 06 Apr 2018:

Thank you very much for your feedback regarding your service with us. I will look into the communication with the branch problem and get them to speak with you about it.

As with any organisation, each carer brings a different style of care to my mum.
However, they are all courteous and respectful of her need and wishes. We have a communication book so that I am kept in the loop and I feel welcome when I am at mum's when carers are present.
If I have a problem or query I can phone and get a response which is both prompt and appropriate.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

A Dobson, Care Manager at LifeCarers West Oxfordshire responded to this review on 23 Mar 2018:

Thank you for taking the time to give us such a nice and honest review.

The whole team has provided excellent service for my mother since February 2015. Mum's needs have increased over the three years and LifeCarers have provided all the necessary care. They have been flexible and always respectful and able to assist with all mums needs. When my mother fell at the end of 2017 it was a carer who found her and called the paramedics. Another carer came to support and both stayed with mum until safely in the ambulance. Sadly mum has gone into a care home as she needs 24-hour care. I am very grateful to the whole team for looking after mum so well and indeed mum looked upon them as personal friends.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

A Dobson, Care Manager at LifeCarers West Oxfordshire responded to this review on 23 Mar 2018:

Thank you so much for taking the time to give us such a nice review. I hope Mum is settling in well in her new home.

I am very happy with the care I have been receiving. I like all my carers, they are all very kind and attentive.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

A Dobson, Care Manager at LifeCarers West Oxfordshire responded to this review on 22 Feb 2018:

Thank you for taking the time to give us a lovely review.

The care I get for my husband is extremely good. They come in every weekday morning to get him up, showered, dressed and bring him down for breakfast. This gives me at least a half hour to put my feet up.

Having serious dementia problems, he gives the carers quite a hard time most mornings but they treat him with the utmost respect and dignity. Without them, my mornings would start very differently.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

A Dobson, Care Manager at LifeCarers West Oxfordshire responded to this review on 11 Sep 2017:

Thank you for taking the time to review our service it is most appreciated.

Since losing Mum last September, dad at 93 with slight dementia needed more support. Mum and dad had been married for 71 years, so having carers come in twice/three times gives him contact and conversation with other people while still keeping his dignity. The staff I have met have been very friendly and dad seems very happy with them all. Notes are left from me to them and the carers leave notes to me as things change day to day. The staff in the office are also very helpful and friendly, nothing is too much trouble. Being the only child, it is important to me that dad is happy. Thank you, Witney team.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

A Dobson, Care Advisor at LifeCarers West Oxfordshire responded to this review on 03 Jul 2017:

Thank you for your lovely review.

Very satisfied with the care I receive.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

There was a useful initial interview to establish requirements from the service and personal contact with management.
A preferred timetable for visits was established.
Personal care, household tasks and drives to hospital appointments have all been provided by 5-7 carers with a variety of skills - all showing friendly, supportive and trustworthy qualities. Regular training and reviews provided by the company.
Excellent personal presentation, i.e uniform, jackets, fresh disposable aprons and gloves. All good with small dogs I own.
Occasional problems with timetabling - now resolved.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Clare Dewbury, Employment Manager at LifeCarers West Oxfordshire responded to this review on 03 Apr 2017:

Thank you for your kind comments.

I have found LifeCarers and all staff, friendly and professional. My parents are impressed with the level of care provided and look forward to visits.
I find the notes provided of good quality and work done to a high standard.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Clare Dewbury, Employment Manager at LifeCarers West Oxfordshire responded to this review on 03 Apr 2017:

Thank you for your kind comments. We will ensure these are passed on to your care team.

I have been with them for a few years now, there were problems then. These, mainly staff leaving, so I feel prob a management problem. I feel management is better and staff moral better and this in turn is better for the person being cared for. We do not ever have 1/2 calls so I cannot comment, we have regular 2-6 hour call outs. My husband is showered and fed and encouraged to help with small chores, hanging out washing etc (he has F.T Dementia) 6 years now. Thew carers have fun with him, playing dominoes or taking him out to a disco or coffee at a hotel. The manager is lovely to him and sometimes they put him to bed and sit while I go out dancing. I could not cope without these carers. They are amazing.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Very pleased with the service which is carried out in a cheerful manner and on time.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

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Value for Money

Average Rating:   3.5 out of 5

We are very pleased with the personal care my husband receives. All carers have been punctual and friendly and have carried out the morning care sensitively.

How likely would you be to recommend LifeCarers West Oxfordshire? Likely

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Care / Support

Management

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Average Rating:   4.3 out of 5

I am so delighted with Life carers. I feel since they have been visiting I have my dignity and my life back. My carers are consistently on time and I see the same carer most of the time which is amazing. I am only 37 and have 4 children. My carers are fantastic with my children and having support from life carers means I feel more like a mum again. They provide more than physical care and are friendly. I feel so much happier in myself and I would recommend them 100% to others no matter what age you are.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

My carer has been very helpful, kind and with a calm manner. She is willing to help me in any way and with any task. I look forward to her coming.

How likely would you be to recommend LifeCarers West Oxfordshire? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

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