Owen Care and Support

Office 8, Marsh Mills, Luck Lane, Marsh, Huddersfield HD3 4AB

Owen Care and Support provide a wide range of domiciliary care packages, specialising in support for older people, as well as individuals living with mental or physical health disabilities.

Personal care packages and household support are tailored to each client, while a friendly team of carers also offer respite, companionship and night sitting services.

The company takes great satisfaction from bringing joy and satisfaction to people's lives, with dignity and independence as core values.

Owner : Owen Care and Support

Person in charge: Lynda Owen (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Physical Disability

Latest Care Quality Commission* Report on Owen Care and Support: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Owen Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Owen Care and Support in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Owen Care and Support is calculated as follows: ( (95 Excellents x 5) + (19 Goods x 4) ) ÷ 114 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Owen Care and Support is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Owen Care and Support has a Review Score of 9.8 (9.833) from 19 Reviews

Average Ratings

  • Excellent
    18
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Owen Care and Support?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Owen Care and Support

  • Client / Service User
    9
  • Daughter of Client/Service User
    7
  • Daughter-in-law of Client/Service User
    1
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

We have always found care to be extremely pleasant and professional and have helped mum out of some difficult situations in addition to the routine care that they provide.
All the staff are very caring and thoughtful and mum sings their praises very highly as they are now an important feature in her days.

How likely would you be to recommend Owen Care and Support? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Owen Care and Support provide a very caring, prompt and reliable service to my dad, and nothing is too much trouble and they are extremely flexible when extra help is needed.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   5 out of 5

I am extremely pleased with the service so far. Carers attend promptly except when the local traffic conditions occasionally cause delays.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   4.8 out of 5

We find the service reliable, flexible (if we need to increase care such as for holidays) and the staff are friendly and respectful.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   5 out of 5

Owen Care and Support have been involved in my care for about three years and I have always found the staff to be courteous. Friendly and helpful. All you could ask for from a care company.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   5 out of 5

I have the same carer each week by arrangement and this suits me perfectly.
She will do whatever I ask and is extremely helpful and efficient and I rely on her visits.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   4.8 out of 5

Kind, thoughtful and helpful which is a pleasure to have.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with my support worker. She is cheerful, helpful. Competent and punctual. I find her to be caring and reliable.
I have been fortunate to have had the same member of staff for a year ensuring good care continuity, unlike some care companies.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   4.8 out of 5

Kind, considerate and helpful.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   5 out of 5

Carers arrive promptly, treat mum with dignity and are flexible in care provided e.g. Creaming legs on a clearing day. Care given is excellent and mum is pleased with the care given.
There have been occasional administration errors but these have been corrected quickly when office is contacted. When necessary contact has been made with me e.g. When carers had concerns.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   4.7 out of 5

I have been with Owen Care for about three years and have found them to be caring and reliable.
Whoever visits me from Owen Care I have always found them to be pleasant and patient.
In short, I am very satisfied with their care.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   5 out of 5

My father (90 with dementia) is content in the care of this company, consequently, I am happy. I am kept informed of how they feel is best to help my father by the ladies in attendance. A change was initiated by the company as a result of the carers to fulfil my father's needs better. This shows the flexibility and reliability of the entire company thus and excellent service is achieved.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   4.8 out of 5

I have found Owen Care and Support to be very caring and attentive to my mother, always on time and very friendly always have a chat with her. They give her medication and try to encourage her to eat.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   4 out of 5

My mother has been with this company for over two years and I cannot speak highly enough of the service they offer. Throughout this time they have been utterly reliable, managing to complete every call despite ice and snow. On occasions, staff have stayed beyond the contracted hours or even returned in their free time if concerned about my mother's health. Management has always been accommodating for example where possible rotas have been changed to allow carers to accompany my mother to hospital appointments. It is a tribute to the company that my mother often tells me what kind and caring "helpers" she has. For me I live 120 miles away and only visit every 3rd week they provided real peace of mind. I cannot say more.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   5 out of 5

I am extremely pleased with the care I receive from each carer. Each one is most kind and helpful.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   4.5 out of 5

All the staff from Owen Care and support were professional, polite and showed empathy and understanding to the needs of my mum. Although not providing care for my dad they always included him in conversations. If I needed to discuss anything with Owen Care the office staff were prompt in their responses. I have worked in health care all my life and I must say this was the best care I have seen delivered in many years. The carers are to be commended.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   5 out of 5

Having been with this company for six years they have never let me down and have always been punctual even in bad weather. They have always provided a good level of care even when short staffed.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are always punctual, polite and good to have around the house. They care a lot for their patients and treat them well. They look very professional in their uniforms.
I have normally had good relations with the management, but recently had problems with them, largely because having run a medical practice for 35 years I like for common sense to sometimes overcome strict regulations when dealing with patients, but I appear to be alone in that.
However, they have an excellent standard for their staff and generally make a very good team.

How likely would you be to recommend Owen Care and Support? Likely

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Average Rating:   4.7 out of 5

A well organised and very reliable company. Carers were friendly, helpful and compassionate. They were always alert to any problems and even sent for a doctor on two occasions when they found my mother ill.

How likely would you be to recommend Owen Care and Support? Extremely Likely

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Average Rating:   5 out of 5

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