Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)

202 High Street, Worle, Weston-super-Mare BS22 6JE

Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)
Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)
Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset) offers a team of carers who are committed to an ethos of changing the face of ageing. The focus is on a quality and personalised service that supports independence.

Caregivers take pride in their standards of personal care and companionship, with each professional being fully-trained and reliable. The vision is to function as an extended family member, for which all clients are carefully matched.

Group : Home Instead Senior Care

Person in charge: Vicky Lodge (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset) has a Review Score of 9.8 (9.781)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.781 for Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset) is calculated as follows: ( (92 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 114 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)

  • Client / Service User
    10
  • Daughter of Client/Service User
    3
  • Husband of Client/Service User
    3
  • Brother of Client/Service User
    1
  • Granddaughter of Client/Service User
    1
  • more

I have excellent service from Home Instead caring for the client who suffers from dementia and is now in a care home. Since June 30th, 2016, staff assist in care when they come to offer companionship in a friendly, patient and loving way. They make her laugh and relax through difficult times (eg when incontinent) and take her out when weather permits. We both deeply appreciate the support Home Instead provides.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care were excellent providers for home care to my mother and I would not hesitate to recommend them.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have been a client with Home Instead for over three years and have enjoyed a high level of care from very helpful and friendly carers throughout this time. The carers are prompt, adaptable and treat me with respect and dignity at all times and I have always had the same two carers which is very nice for me and my family. The manager knows my circumstances and reviews my care on a regular basis and I have a lot of confidence in the company.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have had three lovely ladies from February to July coming in twice a day. I have had both hips replaced and have found their help invaluable whilst I recovered. I will recommend the service to anyone who needs help. They certainly helped my recovery.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother has had care from Home Instead for several months. The manager has been extremely helpful. The office staff are friendly and efficient and the carers who visit mum are kind and caring. everyone has responded to queries and suggestions quickly and willingly. It has really been a positive experience. It has taken away a lot of anxiety for both of us and I'm completely confident that my mum is getting such good care.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The carers provide a good service, they respect the independence, take an interest and do little jobs that are becoming difficult. They are willing and kind.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Very happy with the service provided and the staff involved. The carer they have given us is beyond excellent, caring and genuinely enjoys working with my dad. He trusts her completely and we are very confident in her abilities. The office staff give us all the information we need regarding schedules and holidays etc. well in advance so we are able to respond accordingly. Thank you all very much for treating my dad with dignity and care.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All concerned were considerate, kind and I found their service excellent.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Even though I have only used Home Instead for 4 weeks, the carers and management have been extremely sympathetic to my wife's requirements and needs. They have been very informative of any ranges that have been made to schedules and I am always made aware if there have been any issues. The carers and management always come across as professional and very friendly which really helps when it comes to caring for my wife.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

A thoroughly professional service from all care staff, to the point that I have no hesitation in recommending Home Instead as a care provider. There was always an opportunity to contact them if the need arose, with a satisfactory outcome.
All staff including office staff were very professional and able to satisfy any concerns that I may have had.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

The first six months using Home Instead services have been extremely positive. For various reasons, there have been 3 carers during this period, but they have all been excellent. My brother with mild autism and lewy body dementia, needs help, support and encouragement in order to remain in his very nice flat. The service, composing of 2 x 2 hour periods per week, has improved his quality of life considerably.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have used Home Instead for the past 5 months and from the initial contact, I have been extremely satisfied with the care and professionalism they have shown me and my family. The two caregivers that I have are like a breath of fresh air and just what I needed to help me return home and regain my confidence. All of the administration staff are just as professional and nothing is too much trouble for anyone in the company.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers are very friendly and attentive and always pleased to do what I want. Timekeeping is always excellent and with an up to date rota every fortnight I know who is coming, which is very important to me. The office staff are very supportive and quick to sort out any issues that arise.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My caregiver is excellent. She does everything that is asked of her. The service is excellent and I could not ask for anything better. All of the caregivers go out of their way to help me.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We use Home Instead at home in Stockport. When away, we use caregivers from the local office to either a hotel or to our motorhome on a campsite. This is a little known but excellent service. Our latest holiday was to the Grand Atlantic Hotel, Weston-super-Mare. The organisation prior to the holiday was helpful, efficient and pleasant. The contract arrangements done on arrival went smoothly. We had a caregiver on arrival, in the mornings and evenings. She was kind, helpful and very gentle with my wife. Home Instead enable us to go away and have great holidays.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have used Home Instead for 2 years and I have found them to be very professional and reliable. The carers I have used are equally so.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My husband and I are the only family members available to care for my grandmother. Home Instead provide me with a first class service. They take the weight off our shoulders which means I get time to relax and spend time with our children. It took a lot of time for me to trust a carer to look after Gran and I'm sure I must have driven them nuts with my endless instructions! but they were so kind, helpful and patient.
I love that Gran has only a few carers, so a great continuity of care. They know her so well that I really don't have to worry any more. I would recommend them to anyone. I can't thank them enough for looking after both my Gran and my immediate family too.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My wife has 5 girls that all do a good job, but the girl that comes in Monday, Tuesday, Wednesday, Thursday, Friday and every other Saturday is excellent and goes above and beyond. Always leaving my wife in a good mood.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

I was very pleased with Home Instead. The carers that visited me were like friends, I always looked forward to seeing them and chatting to them. I do not need help now, but I should miss them.

How likely would you be to recommend Home Instead Senior Care (Weston-Super-Mare, Burnham on Sea & North Somerset)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Mike

Mike Keig

Job Title: Managing Director

Joined: 2017

Description:

I am proud to be associated with Home Instead as Managing Director of the Weston-Super-Mare branch.

My career background has been in Engineering and Sales Management. We moved to Bristol in 2003 for me to take a position as General Manager for a company of 30 employees making furnaces and industrial ovens. I enjoyed this General Management position hugely as I’ve always been extremely passionate about supporting and developing a team for both the benefit of the company and an individual’s progression.

My passion for the Care Sector, however, particularly for the elderly, is rooted way back before I started my Engineering career. I was born and grew up in a residential home in Tavistock in Devon. My Mum ran it as a hotel and provided a fantastic experience for everyone that lived with us. I remember there was never a vacant room and a significant waiting list! My Mum is 90 this year and loves the fact that with local support she is still living in Devon on her own, in her own house. She is the underlying inspiration for my want to run this business.

Luisa

Luisa Keig

Job Title: Finance Director

Joined: 2017

Description:

Following a career in graphic design and marketing, in 2010 I retrained as a cost and finance manager and have been running a successful cost management business ever since. So, although my role as a Finance Director seems a natural progression, the care sector is a departure for me. I am loving the industry though - feeling like we are really making a difference to people’s lives, every day, in everything we do, is wonderful! With a large extended family in Italy, where 3 generations of my family pretty much all still live with each other under one roof, life is extremely focussed on keeping the older generations close, and at home. To be working with a company so focused on enabling others to do just that is very precious to me.

While the rest of our fantastic team are busy managing and co-ordinating our service, and our CAREGivers providing first-rate care, I see my role as ensuring the smooth running of the financial side of Home Instead and providing our client’s and CAREGivers clarity of information.

Vicky

Vicky Lodge

Job Title: Care Manager

Joined: 2012

Description:

I am very happy to be working with Joe in my home town and local community. I have worked in domiciliary care for many years now, during which time I have had a number of different roles, latterly working at the Home Instead office in Bristol. I am totally committed to providing a high quality care service that is responsive, reliable and that enables and encourages our clients to remain independent in their own homes for as long as possible.

I live in Weston with my partner Charlie and our two teenage daughters Ella and Leila. I spend my spare time mostly with my family and friends. I love the outdoors and enjoy walking our dogs (two naughty Beagles) and gardening. I also love eating out and shopping – mostly for shoes!!!

Connie

Connie Stevenson

Job Title: Training and Retention

Joined: 2014

Description:

Hi all, I have now been at Home Instead for almost two years and what a couple of years it has been. Lots of new challenges but all good ones. I have met lots of other colleagues from other franchises in regards to Training and Recruitment, had a wonderful time at our Annual Conference as well as keeping up to date with my own training.

My role is to keep our CAREGivers up to date with their on-going training, encourage and support them through their Diploma's in Health & Social Care, expand their knowledge and skills in Dementia and be a cheerful and friendly face when they come into the office.

I have now moved to Wells from Worle, a bit of a trek in the morning but the job is worth it.

Lucy

Lucy Cejku

Job Title: Recruitment Co-ordinator

Joined: 2014

Description:

Hello, I've been working for Home Instead since March 2014 and I am thoroughly enjoying being part of a fantastic team.

After I had qualified to work with children and young people, I felt I still needed to find a career path I could become passionate about. I then found Home Instead and fell in love with what the company stood for.

In the three years, I have been here I have grown and developed within the company and am now the Recruiter.

I have met some incredible people and I am passionate about continually making a difference to our client's lives.

Home Instead is a fantastic company to work for and I can't wait to see what the future holds

Mat

Mat Davies

Job Title: Care Co-ordinator

Joined: 2015

Description:

Hi, my name’s Mat.

I originally started my career working with children and young people whereby I achieved my level 3 diploma in childcare, I did this for 8 years.

I have always had a passion for working with people and I am very excited to have been given this opportunity as care-coordinator at home instead, where I can continue to work with people and help provide high quality care.

Nikki

Nikki Lawton

Job Title: Administrator

Joined: 2016

Description:

Hi, my name is Nikki. I joined the team as the Administrator in August 2016. I really enjoying my role, every day is interesting and I am pleased to be involved with Home Instead and their company values. If you ring the office it will probably be me that you speak to! My role also includes organising fund raising events, integrating us with the local community, keeping our social media accounts up to date and producing our company newsletter.

Previously, I have worked as a Senior Care Assistant for 5 years, and most recently a QCF Diploma Assessor. I live locally in Weston with my partner and our two rabbits. Hobbies include anything creative, belly dancing, home improvements, gardening and outdoor activities.