Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Extra visits were required short notice - Rae sorted everything out making sure each visit was covered by someone known to my mum. This could have been really for me but the office staff of so supportive. W old 100% recommend Home Instead - all the carers who support us are so lovely and kind.

Without Home Instead Dad would probably not be with us still. His wish to stay in his own home as long as he can has been made possible by HI. Thankyou

My mum 82 came to live with us after leaving her home in Ireland in December 2025. We met with Jo and then eventually Dot and Paula in Feb, looking for some companionship for mum. At first mum was reluctant and didn't think she needed anyone to visit. Both Dot and Paula were absolutely brilliant with mum, taking her out 3 times a week to various places for a walk and coffee. The support given to mum was invaluable and the professionalism and kindness shown by the whole team was first class. Mum has now gone to a residential home which she is looking forward too. I couldn't recommend Home Instead more.

Very happy with the care standard. The introductions were beneficial. And having consistent times and care providers is great. Even on camera, the cleanliness is outstanding! Plus splitting jobs between Morning/Evening (such as washing) works well.

Very happy with the care provided, the team have made a difference in how the client is, he looks forward to seeing his carer each day, also the times they come have made it alot better for his medication. I find the carers very professional helpful and friendly.

We got a truly professional, friendly and caring service for my mother who needed help with washing. Despite it being only for a month in the end, I cannot fault the team for their dedication, personability and kindness. Thank you very much!

Home Instead were superb, did everything that was promised, and we were very happy with the care mum received. They are not cheap, but they were absolutely worth every penny. We wanted quality care for our mum and that is exacly what we got.

Carers are reliable, helpful and conscientious. They work efficiently but in a friendly manner. I very much appreciate their work. I have serious hearing and loss they respond well to my needs - eg facing me when speaking, not speaking too quickly or rephrasing what they originally said. They also communicate well with my husband.

So far, I have had a positive experience with the Home Instead Team.

All carers are prompt and very reliable. 10/10. All go the extra mile for mum. Always looking for the next job to help. Nothing is too much trouble. Mum is very happy with every team member. It takes the pressure off the whole family.

My mother is clearly happy with the service. My only observation is that I would like her to be taken out more, particularly when the weather improves.

Whilst it is still early days, we would have no hesitation in recommending Home Instead - the experience we have had to date has surpassed our expectations.

Thank you so much!

Being elderly and told that I could no longer drive, I was worried that I could not manage to get provisions etc. I was also worried because I was getting increasingly disabled. So when my friend told me about Home Instead I was very relieved. I could not be more grateful for the help and support that you have given me.

Carer is always on time. Takes good care of patient while talking . Leaves clean and tidy rooms. Reports before leaving of any mishaps. Will do any extra task I give like ironing. I can go out with confidence that all will be well.

All the carers have a real understanding of Mum's needs and remain helpful, even when because of her dementia she is difficult. They will do shopping for her, even for single items and when she feels confident enough, take her out as well. Brilliant service.

The carers are all very friendly, kind and supportive. They treat mum with respect and dignity. The company always keeps in touch, checking in from time to time and doing regular care plan reviews. I am very happy with Home Instead.

I am very pleased with the care my mum is receiving, it's nice to know that she is happy with the carers and gets on well with them, nothing seems too much trouble if she asks them to do anything. The care my mum is getting is suitable for her needs it give me and my family peace of mind that someone is coming in daily to attend to her needs ,as we live in Bristol and she is in Weston, I would highly recommend home instead as a very good company.

The family appreciate the care and time that has been spent in matching Mum to her carers and this has resulted in a very successful experience for us all. Without the team from Home Instead, Mum would not be able to carry on living at home, and for that we are most grateful.

They were patient, and listened to our anxieties, in the end matching Dad with two lovely new care pros.