Prestige Care Pembs Ltd are experts in tailoring care that suits the needs of adults with complex mental health, learning disabilities and anybody over the age of 18 who needs support or assistance with daily living.

Undertaking a wide range of contributions to residents' daily lives is a thoroughly trained and vetted team who are committed to supporting independence, while getting to know each person's symptoms and treatment needs.

There is a focus on supporting emotional well-being, as well as good health and a quality diet. Professionals value their local reputation and keep up with care regulation requirements.

Owner : Prestige Care Pembs Ltd

Person in charge: Kresta Allen (General/Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Staff Languages (other than English): Welsh

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care and Social Services Inspectorate Wales* Report on Prestige Care Pembs Ltd: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

8.1 Prestige Care Pembs Ltd has a Review Score of 8.1 (8.093)

The Review Score of 8.1 (maximum of 10) for Prestige Care Pembs Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Prestige Care Pembs Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.593 for Prestige Care Pembs Ltd is calculated as follows: ( (40 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 59 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Prestige Care Pembs Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prestige Care Pembs Ltd?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prestige Care Pembs Ltd

  • Client / Service User
    8
  • Daughter of Client/Service User
    2

Wonderful carers who help me with my day to day tasks that I find hard to undertake on my own. They are a pleasure to have in my home and I have the utmost confidence in them.

I am much happier now and I'm so glad I decided to use this company.

How likely would you be to recommend Prestige Care Pembs Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I started to use the carers when I came out of hospital and was struggling a little bit.
They have been wonderful.
Always polite and very helpful.
I wish I had called them earlier as they make things a lot easier for me.
The manager is also very good.
They are all excellent with me.

How likely would you be to recommend Prestige Care Pembs Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the carers have been absolutely fantastic and dedicated with our Mum and also each of us looking after her. Mum is taken to each like part of our family. We cannot fault any of the care given. We would highly recommend them, especially for the care of people like Mum, who is terminal in last days or weeks.

How likely would you be to recommend Prestige Care Pembs Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the carers who visit and help me for half an hour every morning are very kind and helpful. In fact, we treat each other as friends.

How likely would you be to recommend Prestige Care Pembs Ltd? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

All the carers have been helpful, offering helpful suggestions when asked for, but respecting my wishes. Whether they come at 7 am or 9.30 pm they are always cheerful and ready to chat!

How likely would you be to recommend Prestige Care Pembs Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

I would recommend Prestige Care to anyone who needed care. The carers are helpful, kind and well trained. I am treated with dignity and respect. I feel safe in their care. The management are very good and always ready to listen if you want to discuss any aspect of your care. I have every confidence in them as a company.

How likely would you be to recommend Prestige Care Pembs Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The staff are always kind, courteous and pleasant.

How likely would you be to recommend Prestige Care Pembs Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I couldn't wish for better care or service. Every one of the carers are kind and thoughtful and helpful.

How likely would you be to recommend Prestige Care Pembs Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Time keeping could be better. Not informed if the carer is to be late. On an odd occasion no-one has turned up at all.

How likely would you be to recommend Prestige Care Pembs Ltd? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Good

Just would like everyone to know how caring, professional and wonderful this team is without them.
I couldn't cope and my mum wouldn't be able to stay in her own home where she is happiest. They treat her with respect and are always supportive to me too we class them as our friends.

How likely would you be to recommend Prestige Care Pembs Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Kresta Allen, Registered Manager at Prestige Care Pembs Ltd responded to this review on 07 Dec 2015:

Very pleased you are happy with our service.

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