Avanta Care Ltd

Th company are excellent and extremely caring and do exactly what they say they will do.
My experience with the company is first class.
The carers are fully qualified, which I like.

From my first meeting with them to discuss mum's needs we have felt very reassured that she/we are in good hands. The manager is a phone call away to give support and feedback on how mum is doing and this has been invaluable for us. An excellent standard of care is given to mum who thinks the "girls" are wonderful. Every effort is made to ensure the same carers visit when she is on duty for continuing of care and to build upon a relationship with mum. Mum's needs are always taken into consideration and care tailored to meet them. Everyone associated with Avanta are very helpful and we are pleased with the high level of professionalism, support and care given by everyone who works there.

I was looking on the website for a firm that would provide a carer to come to my home around 10 pm and 9 am. This firm, Avanta Care Ltd, come to see me the next day following my contact with them and was satisfied with the arrangement and financial cost. I signed the contract and the agency provided me with a carer. The carer who was caring for us made the arrangement on being able to cope after 11 days. The care and love was outstanding and on leaving, it was like saying goodbye to a family member. Wonderful care throughout.

Very good, consistent.

Very caring and kind, willing to do anything we need doing. Usually punctual to 5mins and work their full allotted time span.
Very polite and sensitive to a person's needs.
We look forward to seeing them every day, they are a great help to us and have helped us settle into a new environment and family situation.
They have become friends as well as carers.

General standard very good - much better than some agencies. Staff are very caring and seem to value working for Avanta. Staff turnover not too bad. Occasional lapses - none serious - eg forgot to leave a meal on one occasion. Usually reliable and arrive on time.

Very happy with everybody who has come. I like the fact that I know the people and that the manager always introduces a new member of staff to me.
I like the fact that if I do not feel I can get on with somebody I don't have to have that person. Avanta never let you down and are prepared to be flexible with hours and days, e.g. hospital appointments, extra days when my family are on holiday.
All the staff are professional but friendly and will do anything I ask them to do.

An excellent and highly responsive service. My mother has dementia and still lives on her own. I have been present when they have visited. Very pleasant and well-trained staff who seem to take an interest in their clients and are willing to discuss the care needs.
We have recently increased the input as my mother has deteriorated. Following a personal discussion with the company director, this was arranged within a few days! I feel very confident in the care she is receiving.

Staff are on time and always polite and helpful. Very satisfied with the service.

Very reliable and willing to help in all situations. The women who came were very friendly and easy to talk to. They were very much 'nurses' and offered advice freely. They are obviously experienced in the caring situations and caused no embarrassment over personal details. We would certainly use their services again if the need arises.

We contacted Avanta Care Ltd in August 2016 as my mother who has dementia was finding it difficult to look after herself. The manager was extremely helpful and after a home visit with the family and my mother she very quickly set up a care plan, which began in early September. Since then, carers have been visiting my mother 4 days a week and 3 times daily. They all treat my mother with extreme dignity and are very sensitive to her needs (washing, dressing, preparing meals). We feel the care she receives is very good value for the level of care and support she receives. This high quality of care relieves much of the stress from the rest of the family for which we are grateful.

The care that my mother-in-law receives is excellent. She is reliant on the carers for her showers and this is done with care and with dignity.

Very happy with the service and care I have received since starting to use support from Avanta Care staff. I would not hesitate to recommend to others

My mum has Alzheimer's which has resulted in her being reluctant to accept help from the carers, all the carers have been extremely patient with mum and have slowly started to gain her trust which is now allowing them to give her more care. I regularly leave notes with requests for work to be done around mum's home and these requests have always been acted upon. Contact with the agency is excellent, I have had email, telephone and one to one contact with the manager who I find to be very professional and ensures our needs are met.

They would do everything I asked for but I just enjoyed their company.

Brilliant service, couldn't ask for better, treat my sister who has learning difficulties with respect, and let her keep her dignity. She has a supervised shower and they help her choose her clothes and help dress her.
They don't just do that and rush off, if you pay for 1 hour that is how long they stay. After showering my sister they stay for a cuppa and have a chat with my sister, both carers are really great with her. We are so pleased.

I have been impressed with the standard of care provided. the carers have worked closely with me to assess the care my friend requires. She is now well supported by a caring, warm team. Also, their input is supportive to me.

Extremely happy with the care and support my mother has received from Avanta Care. The manager gives regular feedback on how mum is doing, offering great peace of mind. Thank you!

I have a regular carer. She is courteous, respectful, efficient, helpful and generally excellent. Everything I ask her to do is done exactly as I want. Not only this, she is also kind, gentle, caring, sensitive and intelligent. She has made several suggestions which have improved my life. She makes me laugh and I look forward to seeing her every week.

Avanta has kept me informed of any changes, my mum appears comfortable with them supporting her in her own home.

My mum was suffering with an awful panic disorder and needed help at various times each day. From the moment my wife found Avanta on the internet and we had a visit from the manager, we new mum would be in safe hands. Avanta visited daily for several weeks until mum eventually went into respite care, and I can honestly say they are thoroughly professional, caring and reliable. I can recommend Avanta Care to anyone with an elderly relative needing expert care.

I have found Avanta receptive and open, I am financially responsible for my aunt's care - she has advanced Alzheimers disease and have found Avanta good value for money. I live 300 miles away, so it is essential that care staff keep in touch with me regarding issues which arise from my aunt's condition, this has been patchy but I am generally satisfied that I am kept informed as far as time allows. My aunt is not an easy client, so I am indebted to care staff at Avanta for their patience and politeness.

We have been impressed by the detailed overview that the manager, has of the care provided. There is excellent communication between carers, manager and us, the family of the service user and this is extremely important to us as we do not live nearby. We have received regular e-mail updates and have been kept well-informed of any problems or developments related to the care.

We have never been there to meet the carers in person, so it is difficult to comment in any detail on the care provided, and I can therefore only provide our impressions so far in the boxes below. We have a very favourable impression overall so far, as my responses suggest, and feel that the carers have gone out of their way to help and be helpful. The manager is highly professional and works closely with her team. We are grateful for her approach.