Avanta Care Ltd

Tithe house, 35 Town Street, Horsforth, Leeds LS18 5LJ

Avanta Care Ltd
Avanta Care Ltd
Avanta Care Ltd

Avanta Care Ltd offer tailored, personal support at home for people with long-term conditions like dementia or learning disabilities, or short-term needs like recovery from a hospital operation and respite care. They are based in Leeds, West Yorkshire and supply care and nursing staff throughout the whole of the UK.

Their home care service is based around five core principles including: choice, dignity and respect and a person-centred approach. This ensures that each care plan is created with one individual person’s unique needs in mind, rather than a one-size-fits-all approach.

Avanta Care are able to invest in domiciliary care and pay their staff fairly, above the National Minimum Wage because of a highly successful recruitment arm to their business. This attracts highly motivated and empowered staff, who are trained to the 'Care Certificate' standard and committed to delivering high-quality care.

Avanta Care staff pride themselves on seeing each patient as a human being rather than a time slot. This collective attitude delivers sensitive, round-the-clock care for older relatives living with dementia, or just simple assistance with smaller tasks and errands which make life easier during rehabilitation.

Owner: Avanta Care Ltd

Person in charge: Amanda Campbell (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 14

Staff Languages (other than English): Romanian

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Avanta Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Avanta Care Ltd has a Review Score of 9.8 (9.754)

The Review Score of 9.8 (maximum of 10) for Avanta Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Avanta Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.754 for Avanta Care Ltd is calculated as follows: ( (106 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 134 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Avanta Care Ltd is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avanta Care Ltd?

  • Extremely LIKELY
    19
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avanta Care Ltd

  • Client / Service User
    8
  • Daughter of Client/Service User
    5
  • Son of Client/Service User
    5
  • Daughter-in-law of Client/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Th company are excellent and extremely caring and do exactly what they say they will do.
My experience with the company is first class.
The carers are fully qualified, which I like.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From my first meeting with them to discuss mum's needs we have felt very reassured that she/we are in good hands. The manager is a phone call away to give support and feedback on how mum is doing and this has been invaluable for us. An excellent standard of care is given to mum who thinks the "girls" are wonderful. Every effort is made to ensure the same carers visit when she is on duty for continuing of care and to build upon a relationship with mum. Mum's needs are always taken into consideration and care tailored to meet them. Everyone associated with Avanta are very helpful and we are pleased with the high level of professionalism, support and care given by everyone who works there.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was looking on the website for a firm that would provide a carer to come to my home around 10 pm and 9 am. This firm, Avanta Care Ltd, come to see me the next day following my contact with them and was satisfied with the arrangement and financial cost. I signed the contract and the agency provided me with a carer. The carer who was caring for us made the arrangement on being able to cope after 11 days. The care and love was outstanding and on leaving, it was like saying goodbye to a family member. Wonderful care throughout.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very good, consistent.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very caring and kind, willing to do anything we need doing. Usually punctual to 5mins and work their full allotted time span.
Very polite and sensitive to a person's needs.
We look forward to seeing them every day, they are a great help to us and have helped us settle into a new environment and family situation.
They have become friends as well as carers.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

General standard very good - much better than some agencies. Staff are very caring and seem to value working for Avanta. Staff turnover not too bad. Occasional lapses - none serious - eg forgot to leave a meal on one occasion. Usually reliable and arrive on time.

How likely would you be to recommend Avanta Care Ltd? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very happy with everybody who has come. I like the fact that I know the people and that the manager always introduces a new member of staff to me.
I like the fact that if I do not feel I can get on with somebody I don't have to have that person. Avanta never let you down and are prepared to be flexible with hours and days, e.g. hospital appointments, extra days when my family are on holiday.
All the staff are professional but friendly and will do anything I ask them to do.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

An excellent and highly responsive service. My mother has dementia and still lives on her own. I have been present when they have visited. Very pleasant and well-trained staff who seem to take an interest in their clients and are willing to discuss the care needs.
We have recently increased the input as my mother has deteriorated. Following a personal discussion with the company director, this was arranged within a few days! I feel very confident in the care she is receiving.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Staff are on time and always polite and helpful. Very satisfied with the service.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Very reliable and willing to help in all situations. The women who came were very friendly and easy to talk to. They were very much 'nurses' and offered advice freely. They are obviously experienced in the caring situations and caused no embarrassment over personal details. We would certainly use their services again if the need arises.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We contacted Avanta Care Ltd in August 2016 as my mother who has dementia was finding it difficult to look after herself. The manager was extremely helpful and after a home visit with the family and my mother she very quickly set up a care plan, which began in early September. Since then, carers have been visiting my mother 4 days a week and 3 times daily. They all treat my mother with extreme dignity and are very sensitive to her needs (washing, dressing, preparing meals). We feel the care she receives is very good value for the level of care and support she receives. This high quality of care relieves much of the stress from the rest of the family for which we are grateful.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care that my mother-in-law receives is excellent. She is reliant on the carers for her showers and this is done with care and with dignity.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with the service and care I have received since starting to use support from Avanta Care staff. I would not hesitate to recommend to others

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mum has Alzheimer's which has resulted in her being reluctant to accept help from the carers, all the carers have been extremely patient with mum and have slowly started to gain her trust which is now allowing them to give her more care. I regularly leave notes with requests for work to be done around mum's home and these requests have always been acted upon. Contact with the agency is excellent, I have had email, telephone and one to one contact with the manager who I find to be very professional and ensures our needs are met.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

They would do everything I asked for but I just enjoyed their company.

How likely would you be to recommend Avanta Care Ltd? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Excellent

Brilliant service, couldn't ask for better, treat my sister who has learning difficulties with respect, and let her keep her dignity. She has a supervised shower and they help her choose her clothes and help dress her.
They don't just do that and rush off, if you pay for 1 hour that is how long they stay. After showering my sister they stay for a cuppa and have a chat with my sister, both carers are really great with her. We are so pleased.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been impressed with the standard of care provided. the carers have worked closely with me to assess the care my friend requires. She is now well supported by a caring, warm team. Also, their input is supportive to me.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Extremely happy with the care and support my mother has received from Avanta Care. The manager gives regular feedback on how mum is doing, offering great peace of mind. Thank you!

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have a regular carer. She is courteous, respectful, efficient, helpful and generally excellent. Everything I ask her to do is done exactly as I want. Not only this, she is also kind, gentle, caring, sensitive and intelligent. She has made several suggestions which have improved my life. She makes me laugh and I look forward to seeing her every week.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Avanta has kept me informed of any changes, my mum appears comfortable with them supporting her in her own home.

How likely would you be to recommend Avanta Care Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My mum was suffering with an awful panic disorder and needed help at various times each day. From the moment my wife found Avanta on the internet and we had a visit from the manager, we new mum would be in safe hands. Avanta visited daily for several weeks until mum eventually went into respite care, and I can honestly say they are thoroughly professional, caring and reliable. I can recommend Avanta Care to anyone with an elderly relative needing expert care.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have found Avanta receptive and open, I am financially responsible for my aunt's care - she has advanced Alzheimers disease and have found Avanta good value for money. I live 300 miles away, so it is essential that care staff keep in touch with me regarding issues which arise from my aunt's condition, this has been patchy but I am generally satisfied that I am kept informed as far as time allows. My aunt is not an easy client, so I am indebted to care staff at Avanta for their patience and politeness.

How likely would you be to recommend Avanta Care Ltd? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

We have been impressed by the detailed overview that the manager, has of the care provided. There is excellent communication between carers, manager and us, the family of the service user and this is extremely important to us as we do not live nearby. We have received regular e-mail updates and have been kept well-informed of any problems or developments related to the care.

We have never been there to meet the carers in person, so it is difficult to comment in any detail on the care provided, and I can therefore only provide our impressions so far in the boxes below. We have a very favourable impression overall so far, as my responses suggest, and feel that the carers have gone out of their way to help and be helpful. The manager is highly professional and works closely with her team. We are grateful for her approach.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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Awards / Recognitions

January 2016

ISO 9001

Recipient: Avanta Care Ltd

Date: Wednesday 20 Jan 2016

more details

November 2014

Investors in People

Recipient: Avanta Care Ltd

Date: Monday 10 Nov 2014

more details

June 2014

CQC Registered - Avanta Care Ltd

Recipient: Avanta Care Ltd

Date: Monday 30 Jun 2014

more details

Job Vacancies

Staff Profiles

Amanda

Amanda Campbell

Job Title: Manager

Joined: 2015

Description:

Amanda has a wealth of healthcare experience and started work in the care sector in 2003 as a domiciliary care worker, before moving in to a management position in 2007. Amanda has since managed services across the North West of England. Most recently, she managed a large geographical area of live-in care service users, where matching the right staff to service users and ensuring a high standard of care is delivered was essential.
Amanda holds a Level 4 Certificate in Leadership and Management in Care and is also a qualified QCF assessor.