Riccall Care (York & Selby)

17 Escrick Business Park, Escrick, York YO19 6FD

Riccall Care (York & Selby)
Riccall Care (York & Selby)
Riccall Care (York & Selby)

Live happily at home for as long as you wish. Supporting the elderly and vulnerable, including dementia care, overnight and mobility assistance - Riccall Care's experienced carers can support you. Independent and family run, they are a leading home care agency in York, North Yorkshire. They support private and local authority funded clients, with an experienced care team delivering as little or as much care as needed. Ensuring dignity and based on trust and respect, professionals work in a highly friendly and flexible way. Training their own carers, private individuals and for other organisations – annual refresher and dementia care, accredited courses in a dedicated training suite, they also operate two day care centres in York and four EMI residential homes in the region.

Riccall Care's website offers a wealth of information about what they do, their team, care funding, support, useful articles and links.

Owner : Riccall Carers Ltd

Person in charge: Hayley Norris (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 180

Fees Guide: From £16.20 per hour (we also offer 30 and 45 minute visits, please contact the office for more information)

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Riccall Care (York & Selby): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

7.6 Riccall Care (York & Selby) has a Review Score of 7.6 (7.606)

The Review Score of 7.6 (maximum of 10) for Riccall Care (York & Selby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Riccall Care (York & Selby) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.106 for Riccall Care (York & Selby) is calculated as follows: ( (20 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 47 Ratings = 4.106

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Riccall Care (York & Selby) is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Riccall Care (York & Selby)?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    2
  • Extremely UNLIKELY
    0

Reviewer Connection to Riccall Care (York & Selby)

  • Client / Service User
    4
  • Wife of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Son of Client/Service User
    1

All the carers are helpful, kind and patient. We feel they meet our needs in a way which maintains our dignity.

How likely would you be to recommend Riccall Care (York & Selby)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Helen Conroy, Director at Riccall Care (York & Selby) responded to this review on 13 Sep 2017:

Thank you for this review, Margaret. Our care workers work hard to help and support our clients whilst maintaining their respect and dignity. We are reassured to receive your positive feedback. Thank you for continuing to choose Riccall Care as your home care provider.

All the carers who care for my husband are very professional. They have been coming to my husband for nearly two years and during that time, his condition has deteriorated, but they all treat him with respect and are very aware of his needs. He gets very nervous and they are always reassuring him that he is safe. They are part of the family and we could not manage without them.

How likely would you be to recommend Riccall Care (York & Selby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Helen Conroy, Director at Riccall Care (York & Selby) responded to this review on 13 Sep 2017:

Thank you for this lovely review, Susan. We are very pleased that we provide valuable care to your husband and hope to continue to do so. Thank you for continuing to choose Riccall Care as your husband's home care provider.

First day: Carer didn't turn up - no call to the client.
Inconsistent time keeping, daughter contacted agency - apologies accepted. Continued to turn up late or not at all.
Client is diabetic so it's important she has routine and in particular food and drink. Relatives leave food and drink ready so only need to boil a kettle and provide companionship and they couldn't do that!
Carers - distracted, playing on the phone.
Some carers were OK - but agency unable to provide a small number of consistent carers.

How likely would you be to recommend Riccall Care (York & Selby)? Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Poor

Staff: Poor

Care / Support: Poor

Management: Satisfactory

Treated with Dignity: Poor

Helen Conroy, Director at Riccall Care (York & Selby) responded to this review on 12 Jun 2017:

Our registered manager spoke to the daughter of the client to find out why she felt so disappointed with the service her mother was receiving. The daughter explained that although she had completed a review card recently, the review did relate to concerns dating back to November 2016 as, at the time, visits times to her mother were sporadic and consistency of carers not to Riccall Care’s normal high standard.
A review was arranged with the client and her daughter and changes were made immediately. The client and her daughter are now very happy with the care provided and the timings of the visits. We were very grateful that these concerns were brought to our attention to enable us to fix the issues and to improve our service to the client.

I wish to recommend my carers from 12th to 21st of the month for their continued care without complaint. When I was very poorly with a chest complaint, which turned to pleurisy, they couldn't do enough to help me, by shopping and anything that I needed! They're wonderful!!

How likely would you be to recommend Riccall Care (York & Selby)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Hayley Norris, Registered Manager at Riccall Care (York & Selby) responded to this review on 31 Jan 2017:

Thank you very much for such a positive review. We hope you are feeling much better now.

The service I get is excellent, it could not get better and I would recommend to anyone for sure. My mum was treated in the home very well but I can HONESTLY say the only fault was NO PRIVACY.

How likely would you be to recommend Riccall Care (York & Selby)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Hayley Norris, Registered Manager at Riccall Care (York & Selby) responded to this review on 31 Jan 2017:

Thank you for the wonderful review. I will contact you regarding "no privacy" to see if there is anything we can do to help.

My mother has experienced severe problems with the punctuality of staff concerning her morning and lunchtime visits. It appears that staff have problems keeping to time, due to inadequate travelling time and extra calls being inserted into their work schedule. I have noticed staff moral being poor at times. I appreciate that due to the situations that you find on visits that there will be a delay from time to time, however, I have found that carers are late most of the time recently. I have not got a problem with the commitment of all the staff to providing a good service, staff are always helpful and polite.

How likely would you be to recommend Riccall Care (York & Selby)? Unlikely

Average Rating: 

 3.2 out of 5

Overall Standard: Poor

Staff: Good

Care / Support: Poor

Management: Poor

Treated with Dignity: Excellent

Value for Money: Good

Hayley Norris, Registered Manager at Riccall Care (York & Selby) responded to this review on 31 Jan 2017:

Thank you for your review. Throughout December and early January we experienced tremendous sudden absence of carers on a daily basis and as a result were working tirelessly to reallocate visits. This did have a detrimental impact on timings and did apply pressure to employees both in the office (many of whom came out to deliver care themselves) and in the community. We can only apologise and assure you that we are constantly monitoring timings and working on continuity of care and the wellbeing of our employees. We would welcome the opportunity to discuss this further in person should you wish to.

I am very satisfied with my carers from Riccall Care. I am the sole carer for my husband and could not manage on my own, they are very friendly and always talk to my husband when they look after him.
Nothing is too much trouble for them and I admire what they do for my husband.

How likely would you be to recommend Riccall Care (York & Selby)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Hayley Norris, Registered Manager at Riccall Care (York & Selby) responded to this review on 31 Jan 2017:

Thank you very much for taking the time to complete a review card. We are pleased to hear that you and your husband are happy with the care service provided. It is always a welcome boost for our carers to receive such a positive compliment and we will pass this on to them.

I look forward to my carers coming each morning and evening as my family live away from York, although they come when they can. Carers become like friends, they also work hard and make life easier for me. After they have done this work we often have a chat and perhaps enjoy a cup of tea together. Occasional an evening carer seems very rushed and doesn't stay to full time. Whenever that happens that visit leaves me feeling flat and sometimes lonely.

How likely would you be to recommend Riccall Care (York & Selby)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Hayley Norris, Registered Manager at Riccall Care (York & Selby) responded to this review on 18 Mar 2016:

Thank you for the lovely review, we are sorry that occasionally your carer seems rushed. We would love to hear from you if this happens again, please call and tell us and we will investigate the reasons for your carer rushing. Thank you.

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