Manorcourt Homecare (Biggleswade)

Baystrait House Suite 9, Station Road, Biggleswade SG18 8AL

Manorcourt Homecare (Biggleswade)
Manorcourt Homecare (Biggleswade)
Manorcourt Homecare (Biggleswade)

Manorcourt Care (Biggleswade) is dedicated to quality domiciliary care packages, tailored to suit the individual and helping them to make the most of their daily lifestyle, to feel more comfortable and secure.

The service can offer help and companionship through the most challenging times, employing qualified professionals who take pride in a friendly approach.

Group : Manorcourt Homecare

Person in charge: Matthew King (Branch Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Laundry Service • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Manorcourt Homecare (Biggleswade): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.2 Manorcourt Homecare (Biggleswade) has a Review Score of 9.2 (9.226)

The Review Score of 9.2 (maximum of 10) for Manorcourt Homecare (Biggleswade) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Manorcourt Homecare (Biggleswade) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.226 for Manorcourt Homecare (Biggleswade) is calculated as follows: ( (20 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 53 Ratings = 4.226

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Manorcourt Homecare (Biggleswade) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manorcourt Homecare (Biggleswade)?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manorcourt Homecare (Biggleswade)

  • Client / Service User
    2
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

The carer we have is very good. She is caring efficiently and is very friendly. My father is very happy with her.

How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Don't know

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

Matthew King, Branch Manager at Manorcourt Homecare (Biggleswade) responded to this review on 16 Aug 2017:

Thank you very much for this review and I am pleased to read your Father is happy with his care provided. If you ever need to call the office or liaise with any questions or comments, please feel free to ask for myself or one of my team.

Lovely carers, excellent service. My mum looks forward to seeing them and regards them as friends.

How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Up until recently, the care provider was rather inefficient. However, we had a meeting and the situation has improved.

How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Matthew King, Registered Manager at Manorcourt Homecare (Biggleswade) responded to this review on 14 Jul 2017:

I am sorry you felt there were inefficiencies and we are grateful for bringing this to our attention and also for giving us the opportunity to allow us to reach a satisfactory point where you feel there has been improvement.

I cannot find sufficient praise for the quality of care provided. The competence, kindness, sincerity and depth of compassion, the cheerfulness, true friendliness and eager willingness to help.
All of this has surpassed our expectations.

How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Carers are good at what they do. They are always on time.

How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Very good, very polite and caring. A big thank you.

How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Manorcourt carers have given my relative excellent care during the months they have been attending him. Older people are not always the easiest to deal with but the carers took it all in their stride and often did more than they were expected to do. I was always kept informed of any concerns they had and if they noticed a change in my uncle they did not hesitate to get help by either calling a GP, District Nurse or Paramedics. Completely satisfied and would not hesitate to recommend them in the future to others looking for homecare.

How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Excellent

1. The care provided by the carers cannot be faulted. It is excellent and their manner/conversation with my father (for whom they are caring) and the rest of the family is excellent.
2. The company admin is not so good. The two occasions we have had to phone because nobody came by 11.30 (call is due between 8.30-9.30). Only twice have we received a programme for a week of carers and estimated arrival time in the 7 weeks we have used them and one of these wasn't received until the Wednesday and they prove to be inaccurate, transposition errors on typed care programme.

How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Poor

Treated with Dignity: Excellent

Value for Money: Good

Overall, I have been very happy with my carers. Sometimes they came at an early/late time but this is easy to adjust to. Thye all treat me with respect and kindness.

How likely would you be to recommend Manorcourt Homecare (Biggleswade)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

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