Molyneux Care Services Ltd

Molyneux Care Services Ltd is a family run care company that provides a professional and dedicated high-quality care service within Denbighshire and Flintshire.

The company's small team of support workers endeavour to provide the very best in care. All at Molyneux Care Services look forward to hearing from new clients in the near future.

Owner : Molyneux Care Services Ltd

Person in charge: Maria Molyneux (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Staff Languages (other than English): Welsh

Fees Guide: Please request a quotation for prices

Services Offered: 24 Hour Care • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care and Social Services Inspectorate Wales* Report on Molyneux Care Services Ltd: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

9.4 Molyneux Care Services Ltd has a Review Score of 9.4 (9.364)

The Review Score of 9.4 (maximum of 10) for Molyneux Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Molyneux Care Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.864 for Molyneux Care Services Ltd is calculated as follows: ( (57 Excellents x 5) + (9 Goods x 4) ) ÷ 66 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Molyneux Care Services Ltd is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Molyneux Care Services Ltd?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Molyneux Care Services Ltd

  • Client / Service User
    4
  • Son of Client/Service User
    3
  • Daughter of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

My mum has had four 'double visits' every day for 4months now, after a long spell in hospital. The majority of carers have been well trained and conscientious. Above this, they have shown a caring manner with my mum and a degree of empathy with my own situation as her main carer.
This has helped us both settle into our new situation, feeling safer and more secure.
Besides all the practical care she is given, their manner and professionalism have helped her cope with her loss of mobility/ability.
They provide her with personal care that I cannot. She looks forward to being able to talk to and seeing someone new during the day.
We have benefited from their service greatly and hope it is of the same standard as long as it is necessary.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Molyneux Care Services Ltd have been very good. The staff are very kind and pleasant as well as professional towards my parents, both over 90. All the girls are cheerful and engage with my parents. They are extremely helpful and clean and tidy up after them. The management has always sorted out any problems that have arisen promptly and medical staff and family members are constantly updated of any health issues.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy and satisfied with my shopping service. Friendly and efficient staff.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A truly phenomenal service. The carers come in 4 times a day to attend and without them, my Mother In Law could not remain at home. We value all the staff tremendously and their work is faultless - they go that extra mile to ensure that everything is done exactly as it should be. Their personalities shine and they have become more than just "staff" and we all as a family, look upon them as friends. Each and every one of them - outstanding!! Cannot thank them enough for sending such lovely girls here every day.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My cleaner is efficient, punctual and amenable. She has become a friend as well as an employee. She is very professional and if circumstances mean she will arrive late she always phones to inform me. I am very happy with the quality of her cleaning and look forward to her visits. I would give her a reference any day.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Polite and courteous, arrive on time. Kind and considerate to my mother. Carry out care to a high standard, raise any issues with us immediately and liaise well with district nurse.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I care for my husband and carers come in twice a day to dress/ undress and wash him as I have historic mobility problems.
Have suffered all year from chest complaints and ended up in hospital with pneumonia approx 3 weeks ago. Since coming home, the agency and his social worker have worked so hard to help us. I now have a increased care time for my husband and feel both of us are benefiting from the new arrangement.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have always had very good care from my carers. I find them willing, discreet, eager to help me with any problems I face. They always arrive at the time planned if they are delayed by an emergency with the client before me, they will be a few minutes late. This puts my mind at rest that I haven't been forgotten. I am really pleased with the care I receive as I couldn't stay in my own home without this help.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I very much admire what this care company is striving to achieve. They have recently introduced a four day on one off shift system. This enables continuity of care and there is a lot to be said about knowing exactly who will be stepping across the threshold. employees hold the management in great esteem. If there are any issues the management steps in swiftly and this provides confidence to all concerned. They also attend reviews at which their input is valued and respected. This company gives me (carer) reassurance as I know that I can always ask their advice and this is comforting. My mother is happy and to me that is a great sign!

How likely would you be to recommend Molyneux Care Services Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The care given by the girls from Molyneux Care Services was above and beyond what I expected. They did everything they could to provide my mother with loving care in her final weeks and made life at a difficult time so much easier for my sister and me. I cannot praise them enough and would always recommend them, they could not have done more.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Molyneux Care services provided cleaning and care services to my 87 year old mother for two years and I cannot recommend them highly enough. I felt totally confident that they would deliver the best care when I was unable to. My mother's health was deteriorating and I was able to rely on them to support and respond to her changing needs.

How likely would you be to recommend Molyneux Care Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

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