Right at Home West Midlands (South)

Centre Court Business Centre, 1301 Stratford Road, Hall Green, Birmingham B28 9HH

Right at Home West Midlands (South)
Right at Home West Midlands (South)
Right at Home West Midlands (South)

Right at Home West Midlands (South) CareGivers carry out tasks that clients may otherwise struggle with, including personal care, shopping, laundry and simple housework. They also offer companionship services in particular to clients with mental health needs, who value the interaction with CareGivers.

Right at Home West Midlands (South) provide a tailored care plan for each client and can provide full time care or respite support. They ensure all care packages are tailored to the individual’s needs. A key aspect of care is that it is person-centered and meets the client's requirements. They always agree the desired outcomes at the outset and will review these on a regular basis.   

CareGivers are able to support a number of clients' needs including: Alzheimers, dementia, stroke, diabetes, cancer recovery and end-of-life care. The care services offered by Right at Home offer a number of benefits:

- A bespoke care package developed for each Client
- As well as physical assistance, Clients are provided with emotional support
- CareGivers are matched to the client to ensure compatibility
- Detailed care plans are developed to ensure all aspects of the care are catered for
- Flexibility is offered to amend care hours based on the Clients needs
- Regular review meetings are held to monitor and if required amend the care plan

All CareGivers are employed by Right at Home and agency staff are not used. They have a very robust and thorough selection and recruitment procedure, a part of which is a full enhanced DBS clearance prior to being able to work in the field.

Right at Home West Midlands (South) utilise an electronic system to record the care calls and to provide updated information to CareGivers on the client’s requirements during the call. This allows them to update a care plan immediately thereby ensuring that any changes to the care plan are implemented immediately, including changes to medication.

Group : Right at Home UK

Person in charge: Jaswinder Kaur (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Staff Languages (other than English): Punjabi Mirpuri, Arabic, Greek, Modern, Hindi, Italian, Panjabi, Punjabi, Polish, Romanian, Slovene, Urdu

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Right at Home West Midlands (South): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Right at Home West Midlands (South) has a Review Score of 9.9 (9.940)

The Review Score of 9.9 (maximum of 10) for Right at Home West Midlands (South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Right at Home West Midlands (South) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.94 for Right at Home West Midlands (South) is calculated as follows: ( (79 Excellents x 5) + (5 Goods x 4) ) ÷ 84 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home West Midlands (South) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home West Midlands (South)?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home West Midlands (South)

  • Daughter of Client/Service User
    8
  • Client / Service User
    5
  • Granddaughter of Client/Service User
    1

I have only used the service for appointments which I have found entirely satisfactory. The girls are always on time and I've never been late for an appointment.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

It's great. I am really happy with the service on the occasions that the carers can obtain access. I am happy with the tasks that they are undertaking. The carers are always understanding, kind and very helpful.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The caregivers overall, are very good, they are polite and treat us and our house with respect. They complete all tasks that are asked of them, they are always on time and if there is a delay I am informed.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I find Right at Home West Midlands (South) interesting and I look forward to seeing the carers coming to see me each week.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The quality of care is excellent.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Excellent service. They ensured they captured every detail about my Nan's history and ensured we were all involved in the care. The care was of an excellent standard and there was excellent communication between my Nan, myself, the carers and the management.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

It's going well, making progress working towards independence.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

An excellent provision, Mom is respected and treated in a very personal way by all caregivers. The management team provides accurate and precise information. Immediately if any issues arise they provide a professional service.
All the family would not hesitate to recommend the company to any potential client.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home provided an excellent level of care to my parents over a period of fourteen months. This care developed from one 3 hour visit each week at the commencement, to visits 3 times a day and some overnight shifts. Right at Home staff were pleasant and efficient in the administration and the carers were exceptional in their commitment, care and support. We only ended our use of the agency when our parents health failed further and they both required residential nursing care.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Review was carried out in a professional manner by the staff. Listening to any changes I might need actioned. Very happy with the service.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I know my mum is in safe hands. Her carers are responsive and obviously experienced and have developed a warm relationship with her. Communication is excellent and, most importantly as an only child I have such confidence in their abilities I have been able to reclaim some of my life. Her condition leads her to be stubborn at times but with tact, sensitivity and a laugh and joke the carers have her eating out of their hands. I am so glad I switched care agency and Mum now receives the care she deserves. I feel as if a weight has been lifted. Keep up the good work. Thank you

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We as a family are extremely pleased with the service we have received from Right at Home. They are very efficient and try very hard to meet all of our requests. The covers they provide are excellent and we feel very comfortable and confident about the care they are providing for mum.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We are so pleased to have found your company. Mum and dad are happy with the staff and enjoy their company and care. We feel that a weight has been lifted form our shoulders - thank you for your care and support- professionalism and genuine care and friendship.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home West Midlands send the same three carers to look after my mother. This means she sees familiar faces and feel secure. The carers are lovely! They are kind and deal with my mother in an intelligent manner. They know what she's interested in and do their best to encourage those interests. They are careful to treat her as an equal. When I come home from work my mother is always cheerful.

How likely would you be to recommend Right at Home West Midlands (South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

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