Sarpro Care Ltd

9 The Quad, Soverigne Way, Off Sealand Road, Chester CH1 4QP

Sarpro Care Ltd
Sarpro Care Ltd
Sarpro Care Ltd

Sarpro Care Ltd is a small team of four, working in and around Chester. Providing individually tailored care to each individual's needs.

At Sarpro Care Ltd they know that using a 'favourite mug' or making the bed in certain way can make all the difference. After all, why should an individual who has done something a certain way their whole life, all of a sudden have to change?

Sarpro Care Ltd work around you to suit you.

Sarpro Care do the things you want, they way you want them.

The aim is to have no more than two carers allocated to each individual, so trust and companionship can be built up to make the customer more at ease and a better relationship built. The handpicked team are all passionate about providing genuine care and support.

Owner : Sarpro Care Ltd

Person in charge: Sarah Probyn (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 4

Fees Guide: £16.00 per hour

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Sarpro Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Sarpro Care Ltd has a Review Score of 10 (9.987)

The Review Score of 10 (maximum of 10) for Sarpro Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Sarpro Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.987 for Sarpro Care Ltd is calculated as follows: ( (77 Excellents x 5) + (1 Goods x 4) ) ÷ 78 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Sarpro Care Ltd is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sarpro Care Ltd?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sarpro Care Ltd

  • Client / Service User
    5
  • Son of Client/Service User
    4
  • Cousin of Client/Service User
    1
  • Daughter of Client/Service User
    1
  • Niece of Client/Service User
    1
  • more

I enjoy two visits a week. Carers carry out required work, eg. House cleaning, washing/ironing, washing up and bed making.
Additionally, any hospital visits I have to attend are accompanied where appropriate, including the provision of transport (these are quite infrequent)
My main shopping -once a fortnight is accompanied, including transport.
Advice and sociability are very important too.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I live alone (widow), I have no direct family as my blood relatives all work and have families etc. It is so nice to have someone to talk to and making sure I am eating properly. I enjoy having their help with any "everyday tasks/problems".
Long may you continue.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sarpro have been very efficient in the caring section for me and my husband.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Sarpro doesn't just call themselves a care company, they genuinely care. They are always available, supportive and helpful. I would recommend them to anyone.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Not only does this company feel like a family, they treat my relative like he was one of their family.
Not only do they make his life easier but mine too.
As much as I want to be there for him, I can not, so I need to know that the people looking after him will do just that.
I am not on edge every time my phone rings because all his needs are looked after to the highest standard, with only his best interests in mind.
They stand out head and shoulders above the others we saw and give me the confidence to go about my daily business knowing all is well and if it is not, it will be looked at as if I was right there and I will be called and kept up to date on any issues.

Outstanding in all they do.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care that Sarpro Care Ltd provide for my father is incredible, nothing is too much trouble. They are flexible and in addition to the excellently planned support, they are flexible and able to provide ad hoc support when needed. My father recently underwent an operation which, at his age was a major undertaking. Sarah and her team were on hand at every stage to not only support him before the operation but also during and afterwards. I have absolutely no hesitation is recommending Sarpro who are simply AMAZING.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The staff at Sarpro Care Ltd have been helping to care for my mother for several years now. She has Alzheimers and some physical disability. The SarPro staff have always shown the utmost respect and care for her. They have elevated her quality of life in obvious ways: being there to take her out to functions, walks, chats etc, and also in non-obvious ways: identifying issues that I need to address, or just seeing that she needs some new clothing. I always get feedback from the staff as to her well-being, and even photos of their adventures; for me, living a very long way away, this is wonderful. I have absolutely no hesitation in recommending them.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My Auntie has been looked after for almost 3 years. I am very pleased with the care she has received. Nothing is to much trouble. Very reliable, very caring, covers holidays, would also take to appointments if needed, make appointments and pick up prescriptions if needed, all in all, a very good company.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother, who is now 95, has been using Sarpro Care since June 2016.
Due to her age and severe arthritis, she was having difficulty in washing and dressing and doing her hair in the mornings thus leaving her exhausted by mid-morning. I noticed an immediate difference once the manager and her team started assisting her at the beginning of each day. My mother was apprehensive at the start but the manager's staff soon put at ease and she quickly got to know the girls looking after her. Her quality of life has improved dramatically over the last 9 months. All the staff are caring and extremely helpful, nothing seems to be too much trouble for them.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased indeed with the service. I like all the carers and certainly would not like to change. They are efficient, resourceful, caring and pleasant. They often do things for me which I would not have thought of myself.
One of them takes me to appointments, hospital, surgery, dentist and occasionally to some event of interest to me.
One of them comes to me at home 3 times a week for 2 hours each time. We are at the point when they will buy and/or order my food and groceries and help about my meals. They have become friends as well as carers.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care Sarpro provide for both my 94 year old Aunt and my 93 year old father is truly outstanding. Living 200 miles away I depend totally on Sarpro for my Aunts day to day care. Their commitment to her well being and maintaining the best quality of life is exemplary of the care we all wish for our loved ones. At no point in the past three and a half years have they ever been anything less than the perfect team. If my Aunt was still able to, she would say exactly the same. Thankfully my father is totally aware of Sarpro's care and he is only full of praise, quite possibly their number one fan. In my situation, not living round the corner, it is also very reassuring that they have an excellent communication structure. They are professional, always proactive and passionate about what they do, and importantly it's always accompanied by a smile.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The manager and team are amazing. They go above and beyond to care for my mum enable her to keep living at home safely. Living in another country - it's very comforting to know that mum is in good hands. I can't recommend Sarpro enough. The manager is like part of the family now!

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father has Sarpro Care Ltd to help him with his day to day living. We are very pleased with the level of care he is given, the staff go far above and beyond in what they do to take care of their clients.I am very happy with them, nothing is too much trouble. They make themselves readily contactable and all staff and management are absolutely fantastic. They offer help and suggestions to make our life so much better.I am so glad to have found them and would have no problems in recommending them to all of my friends and colleagues.

How likely would you be to recommend Sarpro Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2015

Job Vacancies

Staff Profiles

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Sarah Probyn

Job Title: Managing Director

Joined: 2011

Description:

My name is Sarah Waters and i am the owner and managing director of SARPRO CARE LIMITED. We have been up and running for almost 5 years now. I have 11 years NHS experience, specialising in the care of the elderly. I worked within physiotherapy and occupational therapy for many of those 11 years which gave me a great insight into the needs of the elderly population and to also see where the gaps in the market were. From this I started SARPRO CARE LIMITED. I now provide a unique service offering care and support to the elderly in their own home and also to those in long term care. I love what I do and consider myself very lucky. In the past year my team has grown in to a small team of 4. Each member of staff I have has been handpicked with brilliant skills and a wonderful caring nature. I employ people on the basis I would have to be happy to send that person to deliver care to my family. Each member of my team I believe is genuine, honest, reliable and works hard. I'm extremely proud of what we have here at Sarpro Care Limited.

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Beverley Mason

Job Title: Elderly care support worker

Joined: 2013

Description:

Beverley is an amazing caring member of staff who is passionate and strives for perfection in everything she does. She is genuine, honest, and reliable, an asset to our team and a pleasure to work with. Nothing is ever too much for Beverly. After years working within accountancy she wanted a change and came to work with us here at Sarpro Care. She has amazing organisational skills among others. We are extremely lucky to have her as part of our team.

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Katie Hall

Job Title: Elderly care support worker

Joined: 2015

Description:

Katie is a gentle, kind hearted lady who puts 100% into everything she does. As a qualified teacher her passion for supporting and helping others is clear for all to see. Katie has been with us just over a year now and is an asset to the team.

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Diane Campbell

Job Title: Elderly care support worker

Joined: 2015

Description:

Diane is an honest, upbeat, genuinely caring person with many skills. As a qualified mobile hairdresser she has, over the years, been carrying out lots of care work out of the goodness of her heart. Towards the end of last year she made the move into the care industry which I can say I'm extremely glad she has as she is an asset to the team.